365 Retail

MARCH 3, 2023

Additionally, virtually calculating profit and loss (P&L) becomes easier due to the ability to consider past, present and future activity. To learn more visit: [link] The post Can refocusing on promotional mix over price win back customer loyalty? appeared first on 365 RETAIL | Retail Technology News.

Customer Loyalty 57

Customer Loyalty Customer Marketing Presentation 57

Salsify

FEBRUARY 23, 2023

With digital experiences becoming a major deciding factor — even for in-store shoppers — customer loyalty is tied to how well a brand presents itself online through a variety of touch points. It’s never been more important to highlight product quality online.

Mobile 148

Mobile Customer Loyalty Consumer Presentation 148

365 Retail

MAY 5, 2023

Rory O’Connor, founder and CEO, Scurri, commented: “The final step in the online purchase experience is the delivery of the product and shopper engagement during the last mile plays a crucial role in customer satisfaction. It’s well-known tracking emails can achieve a far higher open rates than those of typical marketing emails.

Customer Loyalty 52

Customer Loyalty Customer Retail Omnichannel 52

Retail TouchPoints

DECEMBER 15, 2022

The new branding was created to signify the combination of Clarus Commerce’s loyalty offerings and PrizeLogic’s loyalty, promotion and rebate programs. The company’s full suite of customer loyalty solutions includes punch card programs, points-based rewards, retention rewards, premium loyalty and digital rebate programs.

Customer Retention 226

Customer Retention Customer Loyalty Subscription Presentation 226

Retail TouchPoints

MARCH 3, 2022

The new partnership is part of Casey’s increased investment in digital tools to boost customer loyalty and drive profit. The GetUpside mobile app connects customers to a range of gas stations, convenience stores, grocery stores and restaurants across the U.S.,

Arts 225

Arts Customer Loyalty Download Presentation 225

Retail TouchPoints

JANUARY 24, 2024

Despite expectations of a modest economic downturn, this period presents an opportunity for businesses to optimize their operations, improve marketing strategies and enhance their technological infrastructure. This scenario presents unique opportunities for growth and progress.

B2B 227

B2B eCommerce BigCommerce Omnichannel 227

My Wife Quit Her Job

OCTOBER 27, 2021

Shep is the founder of Shepard Presentations and he is a customer service experience expert and keynote speaker. His agency works with companies to build relationships with their customers in order to increase repeat business. Today, I’m thrilled to have Shep Hyken on the show.

Customer Loyalty 156

Customer Loyalty Presentation Customer eCommerce 156

Smile.io

AUGUST 11, 2020

Using a tool to automate your exchanges makes things much easier for your internal team and, more importantly, it creates a faster and smoother experience for your customer. If the end goal is a repeat customer then creating a smooth process should be the priority. Create long term customer loyalty.

Customer Loyalty 54

Customer Loyalty Customer Shipping Costs Shipping 54

Retail TouchPoints

JUNE 2, 2022

Levi’s also said it would continue to invest in its digital transformation, aiming to automate and digitize key processes to increase customer loyalty, facilitate faster speed to market and create a “simplified, productive work environment.”. DTC first doesn’t mean DTC only,” Bergh said in his investor presentation. “In

eCommerce 241

eCommerce Customer Loyalty Presentation Consumer 241

Retail TouchPoints

SEPTEMBER 14, 2022

At the same time, this rapid ecommerce growth has seen its fair share of issues, such as website crashes, customer support issues, supply chain disruptions and dips in customer loyalty due to a lack of personalization.

Retail 277

Retail Social Media Presentation Customer Loyalty 277

Retail TouchPoints

DECEMBER 26, 2023

In essence, poor visual representation can lead to a sharp drop in customer loyalty among baby boomers, putting retailers at risk of losing a substantial portion of this market segment. This statistic significantly surpasses the 26% of the general population who share a similar sentiment.

eCommerce 234

eCommerce Customer Loyalty Mobile Consumer 234

Retail TouchPoints

SEPTEMBER 14, 2023

The last mile also presents sustainability challenges, adding to a retailer’s carbon footprint. “If If I start doing individual customer deliveries, by definition the truck is getting filled with more air at every stop,” said Katz. That has been [Amazon’s] mantra all the time: ‘Get it to the customer faster.’

Shipping Costs 254

Shipping Costs Fulfillment Shipping Customer Loyalty 254

Retail TouchPoints

NOVEMBER 28, 2022

Customers’ expectations are rising for the brands they do business with — whether that’s in response to an order delay or a breaking societal issue. The brands that evolve their messaging to nurture trust and authenticity to adapt to these ebbs and flows will be the ones earning and maintaining customer loyalty over time.

Customer Loyalty 276

Customer Loyalty Shipping Costs Technology Supplies 276

Retail TouchPoints

SEPTEMBER 21, 2023

While AI presents vast possibilities to enrich this journey, it also ushers in significant challenges that could negatively impact customer retention and a brand’s bottom line. tickets, offer dynamic discounts to hesitant customers and even nudge satisfied buyers toward referrals.

eCommerce 264

eCommerce Customer Loyalty eCommerce Platforms Shipping Costs 264

365 Retail

OCTOBER 6, 2023

This year in the run up to Christmas, consumers are planning to spend the most on presents at an average of £366.37. One fifth (20%) plan to spend £200 – £300 on presents while 13% will spend as much as £300 – £400. However, expenditure for Christmas goes beyond just the presents.

Food and Beverages 113

Food and Beverages Payments Travel Presentation 113

Retail TouchPoints

JULY 8, 2022

Customers see prices at two critical junctures in the buying process: when they visit a product page and check out. If they are presented with a BNPL option at the same time, they are shown a much more digestible price. Customers are motivated to purchase from that merchant from the moment they enter the online store.

Merchant Services 245

Merchant Services Payment Services Payments Point of Sale 245

Retail TouchPoints

AUGUST 24, 2023

Enhanced shopping experiences : Consumer-facing tools like chatbots, virtual assistants, virtual dressing rooms and product/bundling configurators present opportunities for creating greater stickiness with shoppers. Using generative AI, retailers can answer customer queries, address concerns and guide customers through the purchase process.

Toys 233

Toys B2C Social Media Accessories 233

Retail TouchPoints

JUNE 8, 2023

Finally, several sessions will reveal how Web3 can support brands in their quest to solidify customer loyalty. Some brands, such as Starbucks and Nike , are using Web3 as a vehicle to reimagine their loyalty strategies. There’s still time to register and join thousands of your peers to dig into all things connected commerce.

Technology 248

Technology Customer Loyalty Omnichannel Consumer 248

Retail TouchPoints

MARCH 15, 2021

Alex Richardson, Chief Technology and Digital Officer at haircare retailer Frederic Fekkai Brands , noted during the presentation that “Even though we only have about 20 SKUs, we found a lot of customers didn’t know quite which product to use, since you can just walk into Target or Ulta Beauty and look at the shelves of products.

Home Furnishings 240

Home Furnishings Presentation Toys Technology 240

UpSellIt

FEBRUARY 22, 2024

We’re a leading conversion optimization partner and we create hyper-personalized solutions to increase conversions, order values, customer loyalty, and more. Upsellit’s hyper-personalized solutions have been trusted by hundreds of brands to increase conversions, order values, and customer loyalty.

Conversion Optimization 134

Conversion Optimization Recommendation Customer Loyalty Merchant Services 134

Retail TouchPoints

JUNE 7, 2023

We’ll take a deep dive into emerging tech such as haptic imagery, conversational artificial intelligence (AI) and augmented reality (AR), and see how innovative brands like Apple, Disney and Journey are applying SETs to create full or partial sensory experiences that increase brand recognition and build customer loyalty online.

Technology 268

Technology Retail Customer Experience Presentation 268

lateshipment

NOVEMBER 8, 2023

Increasing the average order value directly boosts your store’s revenue, increases customer loyalty , and retention and reduces churn rate. How Does Average Order Value Influence Customer retention? Customise coupon codes Customize and personalize the coupon codes according to an individual customer.

X-cart 130

X-cart Improvements eCommerce Shipping Costs 130

Forrester eCommerce

JUNE 16, 2021

Since most TEIs involve multiple anonymous interviews, access to a TEI case study presents a rare chance for your customers: They can read about how other organizations — possibly even their competitors — dealt with the same problems they have and how they made use of your solution.

Customer 292

Customer Presentation Other Customer Loyalty 292

Retail TouchPoints

SEPTEMBER 29, 2022

For retailers finding it difficult to know where to start, there are a few ways to pivot and become greener — helping to protect the environment while presenting new ways to maximize revenue streams and engage with valued customers. To help accomplish this, retailers are adopting circular business models and innovative technologies.

Retail 337

Retail Fashion Supplies Apparel 337

Wiser

JUNE 20, 2023

Persuading – Persuading is the process of influencing potential customers to purchase a product or service. Persuasion can be achieved through various techniques such as advertising campaigns, sales presentations, special offers, discounts, etc. They also give good customer service so people will come back.

Customer Loyalty 148

Customer Loyalty Social Media Information Consumer 148

Groove

JUNE 1, 2022

With this fundamental knowledge, you will be able to cater to the needs of each customer segment. The Customer Recognizes They Have a Problem That Needs To Be Solved. The customer decision making process begins with a consumer realizing that they are presented with some sort of problem.

Merchant Services 195

Merchant Services eCommerce Customer Customer Loyalty 195

Retail TouchPoints

APRIL 11, 2023

The Perfect Marriage: Self-Service and Personalized Customer Service Recent research shows that 76% of customers prefer to help themselves, especially with a simpler request such as navigating return policies or initiating a return. Good customer service is not a one-size-fits-all approach.

Customer Retention 259

Customer Retention Customer Loyalty B2B Customer 259

Smile.io

FEBRUARY 22, 2024

True customer loyalty is a brand for every ecommerce brand. And it’s earned through the experiences a customer has with your business over time. What makes it more valuable than short-term revenue is that a loyal customer will be your brand advocate, bring in customers, and always choose you over a competitor. 

Customer Loyalty 96

Customer Loyalty Shipping Costs Customer eCommerce 96

Retail TouchPoints

SEPTEMBER 28, 2023

In fact, 80% of customers say they’re more likely to purchase from brands that personalize, according to Deloitte. However, most ecommerce retailers today have already invested in personalizing their online shopping experience — so why are retailers still struggling with customer loyalty and sales?

Gifts 253

Gifts eCommerce Recommendation Technology 253

Retail TouchPoints

JUNE 9, 2021

Products that are exclusive to Amazon drive customer loyalty and traffic to Amazon, thereby improving its sales. In addition, Amazon’s pureplay ecommerce model presents significant profit headwinds. It addresses many of the design issues that present profit challenges in the traditional canned format.

Shipping Costs 299

Shipping Costs Consumer Fashion Presentation 299

Retail TouchPoints

MAY 8, 2024

Jean-Christophe Pitié: If brands want any chance at customer loyalty, they need to fix what’s broken. Slow page loads are more than problematic — they strongly influence whether a customer ever seeks the brand out in the future. Rage clicks are present in 5.5% of all visits. of visits versus 17% in last year’s results.

Merchant Services 207

Merchant Services eCommerce Channel Mobile 207

Groove

JANUARY 19, 2022

When brands require people to log in or sign up for an account to finish completing the purchase, it distracts the soon-to-be customer from entering their credit card information and quickly completing the checkout. Avoid presenting unnecessary, additional information prior to checkout if possible.

eCommerce 370

eCommerce Merchant Services Customer Payment Services 370

Wiser

JANUARY 4, 2024

Customer Loyalty: By consistently offering low prices, businesses can build a reputation for value, encouraging customer loyalty and repeat purchases. This is especially true for customers who are price-sensitive and always on the lookout for the best deals.

Operations 145

Operations Customer Loyalty Small Business Retail Consumer 145

Smile.io

MARCH 22, 2024

In these cases, the question quickly becomes—how do you migrate your customers, data, and entire rewards program to another provider? Migrating a rewards program can present all kinds of challenges. There are many reasons to migrate your loyalty program to a new software. Loyalty & Reward Program Insights from Smile.io

Customer Loyalty 84

Customer Loyalty Merchant Services Shopify Shipping Costs 84

365 Retail

OCTOBER 25, 2023

Phantom inventory is causing UK shoppers to experience out-of-stocks, with poor product availability negatively impacting sales and long-term customer loyalty, according to the latest data from Retail Insight , the leading provider of store operations execution software.

Retail 57

Retail Customer Loyalty Operations Presentation 57

Smile.io

MAY 15, 2024

. - There are many scaling strategies for commerce brands—laying the foundation for growth, enhancing operational efficiency, expanding market reach, focusing on customer loyalty, and adding programs like Smile.io to retain customers. is the world’s largest loyalty program provider on Shopify, BigCommerce, and Wix.

Payment Services 46

Payment Services Merchant Services eCommerce Payments 46

Retail TouchPoints

OCTOBER 16, 2023

These high-traffic shopping events don’t just present retailers with a chance to catapult profits. During this critical sales period, brands can leverage the increase in customer engagement to collect the data that’s needed to forge deeper, more meaningful customer relationships today.

Social Media 265

Social Media Consumer Information Marketing 265