365 Retail

DECEMBER 8, 2021

Antavo , the loyalty technology provider has today launched a new report into the state of the loyalty programme market. The report also revealed that the need to provide a more seamless on and offline experience is causing more and more businesses to rethink their existing loyalty programmes.

Customer Loyalty 52

Customer Loyalty Customer Download Fashion 52

Omnisend

JUNE 28, 2021

How will you use technology and insights to create this personalization? The post How Ecommerce Personalization Can Increase Customer Loyalty and Boost Sales appeared first on Omnisend Blog. What information will you need to create that personalization? Personalized recommendations.

Customer Loyalty 151

Customer Loyalty eCommerce Customer Recommendation 151

Retail TouchPoints

FEBRUARY 27, 2024

Cyberattacks and network outages can disrupt operations and erode customer loyalty. This article delves into the evolving threat landscape, examining the impact of these disruptions on retail operations and exploring proactive measures for safeguarding businesses, customer data and reputations.

Payment Services 233

Payment Services Retail POS Operations 233

365 Retail

OCTOBER 25, 2022

Parents and young Millennials are reported to be the most likely to spend, with products such as confectionary, decorations and fancy dress being purchased.Whether you love it or loathe it, there’s no denying the opportunities for ecommerce are rife. Almost half (49 per cent) of Brits spend money on Halloween each year. To conclude.

Customer Loyalty 52

Customer Loyalty Shipping Costs Customer Shipping 52

Algopix

JULY 22, 2023

To gain valuable insights into customer behavior, sales patterns, and marketing performance, eCommerce entrepreneurs must rely on advanced analytics and reporting tools. This article explores some of the best analytics and reporting tools available for eCommerce businesses, helping them make informed decisions and drive growth.

eCommerce 99

eCommerce eCommerce Analytics Social Media eCommerce Platforms 99

Retail TouchPoints

FEBRUARY 16, 2024

While this certainly makes online shopping easier, it also means that consumers expect fast, first-contact resolutions during customer service interactions — and unfortunately, retailers can struggle to meet this demand. AI-driven solutions offer businesses a powerful way to personalize customer experiences.

Customer Experience 242

Customer Experience Payment Services Improvements Customer 242

Retail TouchPoints

SEPTEMBER 7, 2023

Retailers are tackling pressing issues, from wavering customer loyalty to finding the next channel or platform they need to sell on. To juggle long- and short-term priorities, executives must address key questions, including: How can we prepare for shifts in customer behaviors? You can also incorporate automation within PLM.

Supplies 209

Supplies Arts Customer Loyalty Fulfillment 209

365 Retail

MAY 5, 2023

Additional research of 1,000 UK consumers in the Last Mile Delivery: What consumers want in 2023 and how retailers can take control report, conducted in by Scurri and IMRG , shows nearly half of respondents (46%) believe post-purchase shipping updates should come from the retailer or brand rather than the delivery partner.

Customer Loyalty 52

Customer Loyalty Customer Retail Omnichannel 52

Retail TouchPoints

JANUARY 24, 2024

As 2024 unfolds, the B2B ecommerce sector is undergoing significant transformation driven by technological advancements and shifting buyer behaviors. Here we’ll take a look at these trending technologies and how they will shape B2B businesses’ ability to deliver a frictionless experience with their digitally native buyers.

B2B 210

B2B eCommerce BigCommerce Omnichannel 210

Retail TouchPoints

JULY 20, 2022

Experts agree that the supply chain has more impact on the customer experience than ever before. So much impact, in fact, that supply chain snags and delivery delays are the leading cause for wavering customer loyalty. . Top Supply Chain Investments.

Supplies 283

Supplies Shipping Costs Customer Loyalty Technology 283

Retail TouchPoints

SEPTEMBER 13, 2023

It would fulfill and ship out orders only for them to be reported weeks or months later as fraudulent, ultimately saddling this brand with both the loss of goods and chargeback fees. Tackling issues that affect the overall customer experience is crucial. Originally, the retailer was experiencing thousands of chargebacks every month.

Shipping Costs 223

Shipping Costs Payment Services Banking Retail 223

Retail TouchPoints

APRIL 25, 2022

Investment in the proper technologies needed to build a strong supply chain not only enables prompt replenishment of products in inventory, but also optimizes planning capabilities in rapidly evolving business ecosystems while minimizing duplication, errors and inefficiencies. The Future of Ecommerce is Automated and Digitized.

Supplies 275

Supplies eCommerce Shipping Costs Customer Loyalty 275

Retail TouchPoints

MARCH 17, 2023

Due to the global financial crisis, advancements in blockchain technology as well as the proliferation of digital assets available built momentum for NFTs. The investigation is not necessarily nefarious but a way for policymakers and regulators to “learn more about the novel world of Web3,” Bloomberg reported.

Cryptocurrencies 269

Cryptocurrencies Automotive Merchant Services Arts 269

Retail TouchPoints

JULY 20, 2021

According to the 2021 Retail TouchPoints Customer Loyalty Benchmark Survey , 58% of retailers gained new ecommerce customers as a result of the pandemic. It has always been Five9’s mission to make it easy for businesses to fix that problem and engage with their customers in a more meaningful and efficient way.”.

Customer 291

Customer Customer Loyalty Reference Channel 291

Retail TouchPoints

AUGUST 23, 2023

Phygital retail experiences, in which physical elements and technology coexist, offer opportunities to bring customers closer to your brand. In fact, most consumers (61%) report that they consider their smartphone “very important” while shopping in stores. Loyalty must adjust to meet those evolving consumer expectations.

Travel 186

Travel Clothing Technology Customer Loyalty 186

Retail TouchPoints

SEPTEMBER 29, 2022

A recent report has found that two-thirds of consumers are willing to pay more for sustainable products than retailers expect — and reveals that consumer preference for recommerce models is also being underserved. To help accomplish this, retailers are adopting circular business models and innovative technologies.

Retail 324

Retail Fashion Supplies Apparel 324

UpSellIt

FEBRUARY 22, 2024

We’re a leading conversion optimization partner and we create hyper-personalized solutions to increase conversions, order values, customer loyalty, and more. The technology behind the solutions predict exactly which shoppers to interact with, and exactly where and when in the website journey to interact with them. if desired.

Conversion Optimization 137

Conversion Optimization Recommendation Customer Loyalty Merchant Services 137

Retail TouchPoints

JULY 3, 2023

To avoid giving customers this unpleasant experience, retailers must connect their omnichannel touch points with cloud technology, and then continue to advance their stores to keep up with changing customer expectations. In fact, McKinsey reported that cloud adoption among U.S. Here’s how.

Consumer 212

Consumer Omnichannel Retail Technology 212

Retail TouchPoints

APRIL 14, 2023

Bonobos will become the third brand in the Express portfolio, joining Express and UpWest , and will synergize with the existing brands to drive financial efficiencies, operational synergies and additional economies of scale across production and sourcing, logistics, real estate, technology and other areas. 28, 2023, fell 14% to $514.3

Omnichannel 210

Omnichannel Customer Loyalty Operations Definition 210

UpSellIt

FEBRUARY 26, 2024

Upsellit is a leading conversion optimization partner and we help brands collect new-to-file leads, recover lost sales and boost customer loyalty. Patented Exit Detect Technology Upsellit’s patented abandonment technology targets shoppers with a 90%+ likelihood of abandonment, fortified by robust Anti-Falsing safeguards.

Customer Loyalty 111

Customer Loyalty Conversion Optimization Shopping Carts Technology 111

Retail TouchPoints

SEPTEMBER 19, 2023

Customer experience (CX) optimization is a necessity for ecommerce retailers and other online businesses that want to convert visitors, drive sales and cultivate customer loyalty. Search friction on one site can complicate the customer’s overall shopping experience as well.

Customer Experience 229

Customer Experience Customer eCommerce Customer Loyalty 229

Retail TouchPoints

OCTOBER 17, 2023

It’s no wonder companies have been discouraging live contact with customers as much as possible in recent years. And yes, customers are noticing. Everyone has heard of Chat-GPT and generative AI by now, and smart retailers are wondering how to best leverage these cutting-edge technologies safely.

Customer 232

Customer Multi-channel Channel Customer Experience 232

Retail TouchPoints

JULY 12, 2023

The survey also found that less than 13% of retail organizations are investing in technology to tackle these challenges, instead remaining focused on short-term fixes like increasing prices and running marketing campaigns. That could include customized digital signage and instant discount offers based on your purchase history.

Payment Services 203

Payment Services Retail Point of Sale Supplies 203

Dynamic Action

FEBRUARY 16, 2024

AI-powered retail technology can help retailers make sustainable choices, from inventory management to understanding customer preferences. Implementing AI-driven solutions allows retailers to enhance brand reputation, increase customer loyalty, and drive practices that benefit both business and the environment.

Retail 62

Retail Customer Loyalty Technology Fashion 62

365 Retail

AUGUST 7, 2023

That’s according to new research from Optimizely , the leading digital experience platform (DXP) provider, which reveals that while personalisation holds great potential for enhancing customer loyalty, the reliance on assumptions and outdated technology remain major obstacles.

Consumer 52

Consumer Customer Loyalty Technology Marketing 52

Dynamic Action

MAY 23, 2024

Customer-centricity can drive benefits, including full-price sell-through, inventory optimization, margin optimization, customer profitability, and customer loyalty. What Is the Customer Experience? It’s no secret that the customer experience (CX) is the most crucial element impacting customer loyalty.

Customer 62

Customer Customer Loyalty Customer Experience Point of Sale 62

Retail TouchPoints

SEPTEMBER 14, 2023

But just because we’re not yet stepping into transporters to beam us where we want to go doesn’t mean technology has no role to play in cutting fulfillment costs. That has been [Amazon’s] mantra all the time: ‘Get it to the customer faster.’ Unemployment is at 3.5%

Shipping Costs 235

Shipping Costs Fulfillment Shipping Customer Loyalty 235

lateshipment

SEPTEMBER 2, 2021

Creating a cohesive brand identity across all touchpoints is crucial to boost customer loyalty and brand recall. For eCommerce businesses, premium packaging can be a powerful way to brand the shipping experience, as a customer may share a photo or upload an unboxing video of the delivered package on social media.

Shipping Costs 246

Shipping Costs eCommerce Supplies Fulfillment 246

Kissmetrics

DECEMBER 21, 2020

However, natural language generation is beneficial for a range of other sectors , including: Finance and data analysis: For report creation Healthcare: For interpreting data and creating medical reports E-commerce and retail: Produce accurate product descriptions and improve the overall customer experience Journalism: Create and update news reports.

Marketing 362

Marketing SEO eCommerce Telecommunications 362

Retail TouchPoints

APRIL 11, 2023

With return policies differing from brand to brand, it can be exhausting for customers to keep track and often leads to more hassle than reward. A recent study from Happy Returns reported that 86% of shoppers check a retailer’s return strategy before buying, yet many retailers have been tightening return policies to try and offset losses.

Customer Retention 239

Customer Retention Customer Loyalty B2B Customer 239

Korona

JUNE 8, 2022

So keeping up with the latest retail technology is paramount to delivering an impeccable customer experience, managing a large inventory, and optimizing your ordering and pricing. In fact, when it comes to customer service, Nextiva found that 89% of consumers have switched to a competitor after a bad customer experience.

Technology 52

Technology Payment Services Payments Retail 52

Retail TouchPoints

OCTOBER 27, 2021

Kimberly Melvin, Global Leader of Marketing at Sensormatic Solutions, outlines key takeaways from the report and how retailers can best adapt and respond during the holiday season and beyond. Retailers’ health and safety policies and innovative technologies can help consumers feel more comfortable in stores.

Consumer 246

Consumer Supplies Fulfillment Technology 246

Teamwork Retail

JUNE 17, 2020

Retail technology analytics is often a messy reporting issue. 42 Technologies represents the shift in the retail landscape, with big data becoming a critical facet in optimizing performance across sales channels. . Big Data = Customer Centric. The Big Data of Retail: 42 Technologies. Learn more: [link].

Technology 48

Technology Retail Supplies Channel 48

lateshipment

APRIL 28, 2024

So, if you’d like to stay noticed by your prospective customers, you have no option but to put your focus to improving customer experience. Not just your peers, but even customers will agree with it. CX makes or breaks customer loyalty. TLDR: In a rapidly evolving marketplace, stagnation is not an option.

Customer Experience 130

Customer Experience eCommerce Customer Merchant Services 130

Retail TouchPoints

OCTOBER 4, 2023

To understand how best to do that, NBCU conducts regular research into industry trends, consumer behavior, insights from partners and more that it consolidates annually into a Retail Insights Report. As data gets more sophisticated and technology improves, we’re really interested to see how video in stores plays out,” said Daniele.

Retail 223

Retail Consumer Shopping Carts Technology 223

RTP blog

SEPTEMBER 28, 2018

Javelin’s 2018 Identity Fraud Report found account takeover fraud tripled in 2017, resulting in $5.1 It’s a costly crime that carries an average resolution time of 16 dedicated hours and $290 in out-of-pocket expenses, according to the report. As Senior Vice President, Technology Services, KC Fox heads Radial’s technology team.

Payment Services 150

Payment Services PayPal Payments Customer Loyalty 150

Retail TouchPoints

AUGUST 11, 2021

From supply chain and labor force disruptions to strict social distancing protocols, online and brick-and-mortar retailers alike have been forced to adapt their businesses practically overnight in order to retain customer loyalty and compete in the evolving digital economy. Leverage technology.

Payment Services 260

Payment Services Retail Electronics Information 260