RetailDive

AUGUST 31, 2023

The struggling department store will upgrade its tech, stores and customer experience, but is unlikely to follow rival Macy’s in leaving the mall.

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Department Stores Customer Experience Customer 127

Retail TouchPoints

DECEMBER 16, 2022

Department stores saw a 2.9% decline, furniture and home furnishings stores reported a 2.6% increase in sales, while health and personal care stores saw a 0.7% This will minimize the risk of accepting fraudulent returns while enhancing the customer experience for loyal shoppers.”.

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Food and Beverages Home Furnishings Department Stores Retail 268

Steve Dennis

JANUARY 4, 2018

Amidst reports that holiday spending was up nearly 4.9% , some optimism about the American moderate department store sector has started to creep back in. As I pointed out several months ago , at least two major things must happen before any optimism about the prospects of any of the middle market department store brands is warranted.

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Retail TouchPoints

FEBRUARY 27, 2024

has unveiled its Bold New Chapter strategy, signaling a major shift for the iconic department store retailer. Macy’s plans to close 150 underproductive nameplate stores — approximately 50 this year alone — and continue its expansion of smaller-format stores as it prioritizes investment in about 350 go-forward locations.

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Department Stores Fulfillment Supplies Improvements 245

Retail TouchPoints

MAY 22, 2023

Every retailer strives to understand its customers, but few are as deeply in tune with their audiences as Curacao. The business was started 40 years ago by Middle Eastern immigrant Jerry Azarkman, who opened his first store in downtown Los Angeles after spending time selling small appliances door to door.

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Other Payment Services Banking Department Stores 274

Retail TouchPoints

JULY 27, 2022

The introduction of Clinique’s science-focused skincare retail concept at Macy’s was made during a time when the department store retailer is exploring new approaches to its store design through partnerships with other brands.

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Toys Department Stores Recommendation Technology 223

Sailthru

SEPTEMBER 11, 2018

When it comes to department stores and marketplace retailers, digital truly is the divide. It’s easy for department stores to get caught up in Shiny Object Syndrome, ignoring the fundamentals in favor of the bells and whistles like smart fitting rooms and augmented reality displays.

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Department Stores Retail Jewelry Mobile 60

RIS News

FEBRUARY 7, 2024

British department store Liberty is making moves to improve store technology and customer experience, upgrading its POS and CRM applications to be more user-friendly and easily accessible for staff.

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Point of Sale Department Stores POS Customer Experience 70

RetailWire

JUNE 16, 2021

Neiman Marcus has said that it will invest $500 million to remodel stores, speed deliveries of online orders and acquire new technology focused on improving the shopping experience for its well-heeled customers.

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Customer Experience Improvements Department Stores Customer 40

Retail TouchPoints

NOVEMBER 15, 2023

In addition to calling for its members to strike tomorrow, the union is asking “customers and allies to lead actions at Starbucks stores in their communities in solidarity with workers rising up for a fairer workplace.” 16, the retailer’s “Red Cup Day” — traditionally one of Starbucks’ busiest days of the season.

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Department Stores Retail Customer Customer Experience 268

Retail TouchPoints

MAY 26, 2022

AEO) — to provide faster and more efficient last mile delivery options to its customers, including same- and next-day delivery. Digital sports platform Fanatics has partnered with supply chain solution Quiet Platforms — a wholly owned subsidiary of American Eagle Outfitters Inc. In the last year alone the company has: Secured $1.5

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Supplies Department Stores Fulfillment eCommerce 234

Retail TouchPoints

OCTOBER 22, 2021

Burberry credited Akeroyd for reorganizing and accelerating growth at Versace by building on the Italian brand’s heritage to elevate product, communications and the customer experience. “I Gerry Murphy, Burberry Chair, will head the company until Akeroyd comes aboard in April.

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Department Stores Fashion Customer Experience Customer 238

ESW

JULY 6, 2023

But as retailers and brands with DTC ecommerce channels know, meeting online customer expectations in an Amazon-dominated environment is challenging to say the least. From the shuttering of physical stores to seismic shifts in logistics operations, many blame The Amazon Effect. But in order to compete, brands need to do just that.

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Sailthru

JUNE 13, 2018

But more than that, they illustrate the opportunity brands have to leverage their scale and modernize the customer experience. Those who are not only surviving, but thriving, in today’s complicated retail landscape understand that consumers don’t look at shopping as “I’ll buy this online and that in a store.” Census data.

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Retail TouchPoints

FEBRUARY 3, 2023

The platform’s microservices-based design and open architecture can accommodate new tools and services, allowing retailers to quickly adapt to shifting customer and business demands. “In In recent years, what constitutes a great retail experience has changed dramatically,” said Ron Edwards, COO of Cole Haan in a statement.

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Specialty Retailers Point of Sale Department Stores POS 189

RetailDive

MARCH 17, 2023

The department store will have in-store activations, customer experiences and exclusive products from the brand, while the confection’s list of partners grows.

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Department Stores Customer Experience Customer 91

Retail TouchPoints

NOVEMBER 8, 2022

Kohl’s CEO Michelle Gass will leave the department store retailer to take on the newly created position of President, LS&Co., Gass joined Kohl’s in 2013 as Chief Merchandising and Customer Officer and took the CEO job in May 2018. reporting to Levi Strauss & Co. President and CEO Chip Bergh. Beginning Jan.

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Department Stores Omnichannel Operations Retail 233

Retail TouchPoints

SEPTEMBER 3, 2020

Return rates at physical stores range from 8% to 10% , but rise to approximately 20% for e-Commerce, according to data from CBRE. During the busy holiday season, digital return rates can spike to 30% ; and Return policies and experiences have a significant impact on customer loyalty. Returns is just one example.” .

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Shipping Costs eCommerce Merchant Services Retail 323

Retail TouchPoints

OCTOBER 19, 2020

Department store retailer Belk will provide same-day delivery on select merchandise for orders placed before 2 pm, with delivery the following day for orders coming in after that time. Adding a Same Day Delivery option is one of the ways we are adapting our 133-year-old company to meet the needs of our modern customers.”.

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Department Stores Mobile eCommerce Customer 268

Retail TouchPoints

NOVEMBER 16, 2023

For visitors that can’t make it to the store in person, Crate & Barrel also has created a virtual version of the new flagship that can be visited by customers around the world. ” As with the architecture, the assortment and services inside the store were curated for the brand’s New York City clientele. .

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Retail TouchPoints

MARCH 1, 2024

Retargeting existing customers to boost conversions has always been a strong tactic for retailers, and it’s likely to become even more important as third-party cookies deprecate and more stringent privacy regulations go into effect. Natori also sells via wholesale channels, to luxury retailers such as Neiman Marcus and Bergdorf Goodman.

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Social Media Department Stores Supplies Apparel 204

RTP blog

AUGUST 30, 2019

If you’ve ever wandered into a beauty retailer’s store or lost yourself in the beauty section of a department store, you know all too well the endless number of alternatives the consumer faces when trying to figure out which beauty products to purchase. And quite honestly, they have every right to that expectation.

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Customer Retention Department Stores Customer Experience Fashion 150

Retail TouchPoints

JANUARY 19, 2022

Whether customers are shopping for formalwear, athleticwear or home décor, they know they’re going to get high-quality goods designed with longevity in mind. Wherever we show up in stores, we want to make sure it’s portrayed in a way that’s consistent,” he said. and globally.

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Department Stores Fashion Consumer Omnichannel 233

Retail TouchPoints

JANUARY 27, 2023

Grupo Coppel, which operates one of Mexico’s largest department stores, Coppel , as well as a major banking network in the country, has launched Coppel Access — a mobile wallet designed to provide millions of unbanked and underbanked Mexican consumers in the U.S. with mobile financial services. Developed with Grupo Coppel’s U.S.

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Financial Services Payment Services Department Stores Banking 147

Retail TouchPoints

JUNE 21, 2021

One thing nearly every new innovation effort requires is reimagining and reinventing the retailer’s approach to pleasing customers. Merchants need to experiment to find ways to design experiences with the customer, rather than designing experiences for them. How can we co-create the experience with them?

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Retail TouchPoints

MARCH 20, 2024

” Constantly Test and Iterate Design Concepts Retailers like Macy’s have made headlines for their moves to right-size their store fleet and invest in new, much smaller , store formats and experiences. It allows you to experiment and have some more fun with it,” he said. “It

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Social Media Specialty Retailers Department Stores Presentation 255

Retail TouchPoints

NOVEMBER 21, 2022

Chanel, Ralph Lauren and Nespresso each have their own dedicated “floor” in the virtual store that users can transition between by using the virtual elevator. The experience is designed to allow each brand to communicate its own story within a cohesive Bloomingdale’s setting, much like a real-life department store.

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Retail TouchPoints

JUNE 15, 2022

And because food shopping decisions align directly with consumers’ needs and preferences, food retailers have a unique opportunity to differentiate through the physical experience they offer. For example, La Grande Epicerie in France was spotlighted as the “crème de la crème” of the French gourmet retail experience.

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Omnichannel Customer Experience Department Stores Consumer 215

Retail TouchPoints

JULY 1, 2021

As the department store sector aims to reinvent itself for retail’s digital age, iconic retailer Neiman Marcus Group (NMG) is investing rapidly in technologies that will elevate its integrated luxury retail strategy across all channels. Much of it comes down to fostering deeper relationships with its customers.

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Omnichannel Technology Channel Department Stores 258

Retail TouchPoints

JUNE 22, 2021

The department store retailer took a similar route by dividing Saks Fifth Avenue into distinct ecommerce and brick-and-mortar companies — a move that could become a trend among apparel and specialty retailers. Saks OFF 5TH provides a compelling assortment of brands to fashion-seeking customers at the best prices.

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Specialty Retailers Other Apparel Department Stores 157

Retail TouchPoints

NOVEMBER 6, 2023

To position themselves as the ultimate holiday shopping destinations, Nordstrom and Nordstrom Rack are doubling down on helpful services, compelling brand partnerships and unique in-store shopping experiences. Cardmembers in select markets will have access to free two-day shipping.

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Gifts Department Stores Shipping Events 187

Forrester eCommerce

SEPTEMBER 9, 2019

Le Tote Buys Lord + Taylor — A Most Peculiar Way To Buy Growth Fashion subscription company Le Tote agreed to acquire the storied (if tired) department store Lord + Taylor. We have several questions. For starters, the price. Le Tote, a popular yet relatively nascent rental company, has raised $62.5

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Department Stores Subscription Fashion Marketing 281

Retail TouchPoints

JANUARY 20, 2022

The first Amazon Style store is set to open later this year at The Americana at Brand shopping mall in Los Angeles. “We We obsessed over designing a shopping experience focused on helping customers find great looks, and it led us to create Amazon Style,” said a company blog announcing the new store format.

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Clothing Payment Services Apparel Department Stores 211

Retail TouchPoints

AUGUST 1, 2022

. “With this launch, we aim to welcome more traditional, non-blockchain consumers to the Web3 world [by allowing] consumers to experience the energy and new possibilities in Web3 culture without needing to already possess the complex knowledge of navigating Web3 tech,” said Jenny Guo, Co-founder of Highstreet in a statement.

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Department Stores Fashion Apparel Consumer 287

Retail TouchPoints

SEPTEMBER 28, 2020

While Amazon and many big box retailers have announced their seasonal hiring plans, department stores and fashion chains have been notably, but not unexpectedly, quiet. The pandemic has negatively impacted the department stores’ businesses. Relieving Pressure On Stores.

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Fulfillment Department Stores Shipping Costs eCommerce 298

Retail TouchPoints

OCTOBER 6, 2022

YOY growth this holiday season, whereas department stores will only see a 0.3% Focus on bringing people back to stores: In-store retail sales are expected to increase 7.9% How Farfetch Boosted Customer Satisfaction 25% with Customer-Centric AI.

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Shipping Costs Payment Services Merchant Services Payments 234

RetailWire

OCTOBER 4, 2023

Incoming Macy’s CEO, Tony Spring, and current CEO, Jeff Gennette, highlighted the strength of Macy’s non-namesake brands, including high-end department store Bloomingdale’s and luxury beauty retailer Bluemercury. Bloomingdale’s is identified as a growth driver.

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