Retail TouchPoints

SEPTEMBER 19, 2023

Amazon has incorporated RFID capabilities into its Just Walk Out cashierless technology to handle the sale of apparel and fan gear at two Seattle sports venues. RFID tags placed on jerseys, hats and other items allow customers to carry out (and even wear out) their purchases without standing in line to check out.

Apparel 251

Apparel Technology Payment Services Games 251

Retail TouchPoints

NOVEMBER 18, 2020

The biggest takeaway from the panel was the importance of flexibility when embracing new technology. The pandemic has permanently altered both customer expectations and supply chain demands, and the best retailers have been working overtime to meet these challenges in new ways. million engagements in its first week.

Customer Experience 216

Customer Experience Customer Technology eCommerce 216

Retail TouchPoints

APRIL 25, 2024

Mall operator Simon revealed big plans to expand its Woodbury Common Premium Outlet center in Fall 2023, including the addition of 155,000 square feet of retail stores and restaurants, a 200 -key luxury hotel, a second parking facility and upgraded amenities. powered AI technology to assist shoppers during the 2023 holiday season.

Customer Experience 231

Customer Experience Fulfillment Omnichannel Events 231

Retail TouchPoints

MARCH 1, 2021

Nordstrom will open 40 Tonal store-within-a-store locations in 20 states, including 12 where the exercise equipment retailer doesn’t have a physical location. The store rollouts will begin in March 2021 and will include Nordstrom flagship stores in Seattle, Los Angeles, San Francisco, Chicago and Dallas.

Demo 243

Demo Technology Customer Management 243

Retail TouchPoints

APRIL 25, 2023

Retailers that prioritize ecommerce recognize that the end-to-end user experience is more important than ever. Consumers expect convenient, interactive shopping experiences, from online to in-store and everything in between. 3D and AR assets can provide customers with an up-close experience with the product in a virtual setting.

Technology 244

Technology eCommerce Shipping Costs Games 244

Retail TouchPoints

DECEMBER 13, 2023

Despite the surge in online shopping, physical stores remain essential for retailers, providing a space for customers to interact with products and build deeper brand connections. A well-designed store can create a memorable brand experience that strengthens customer loyalty.

Retail 312

Retail Customer Loyalty Social Media POS 312

365 Retail

DECEMBER 1, 2022

There is no denying that modern retail technology – and digitisation of the retail sector – is transforming everything about what shoppers want and how a retail organisation operates. Empowering store associates .

Customer Experience 85

Customer Experience Customer Retail Technology 85

Retail TouchPoints

APRIL 3, 2024

Products are displayed out of their packaging (though behind glass), allowing customers to see exactly what they’re buying, supplemented with information cards providing product details. Additionally, the entire 2,500-square-foot selling space is designed to encourage browsing. You can’t get any more difficult than online grocery.

Customer 219

Customer Retail Information Operations 219

Retail TouchPoints

OCTOBER 17, 2023

Phone-based customer service, or voice, is well established as the most commonly used and the most tightly managed customer service channel. It may be exactly what contact centers need to not just move on from deflection, but have the confidence to once again encourage customers to call. And yes, customers are noticing.

Customer 250

Customer Multi-channel Channel Customer Experience 250

Retail TouchPoints

APRIL 1, 2024

Imagine stepping into a store where no one speaks your language. Recent estimates forecast that nearly a quarter of global retail sales will come from online channels by 2027, so the ability to serve a multilingual customer base will be essential for businesses seeking global success. The true differentiator is CX.

Retail 290

Retail Customer Experience Customer Retention Technology 290

Retail TouchPoints

JANUARY 30, 2024

Generative AI (Gen AI) has brought about a seismic shift that’s reshaping customer interactions and business operations. Gen AI, with its vast potential for enhancing efficiency and personalizing customer experiences, also comes with ethical considerations.

Retail 321

Retail Customer Experience Technology Customer Data 321

RTP blog

MARCH 26, 2018

By Derek Dykens, Cisco Traditional retailers are feeling immense pressure to improve the in-store customer experience as innovative, digital-first competitors continue to enter the brick-and-mortar space. You walk into a retail store for a simple yet important shopping trip and you can’t find an employee to help you.

Customer Experience 150

Customer Experience Customer Technology Mobile 150

365 Retail

NOVEMBER 28, 2022

If experience has become an integral part of brand strategy, it is because brands are more customer-focused than ever. Within the context of Omni channels, retail formats have also undergone significant development and have become more responsive to the retail environment and customers. Acknowledging the power of technology .

Omnichannel 98

Omnichannel Customer Experience Management Payment Services 98

RTP blog

MARCH 2, 2018

By Paul Millette, Carousel Industries For arguably anyone in retail, the conversation of “delivering the ultimate customer experience” is as prolific as discussions about inventory management, supply chain operations and P&L statements. 1 driver in bolstering the customer experience.

Customer Experience 150

Customer Experience Customer Supplies Point of Sale 150

365 Retail

MAY 23, 2022

Braehead owned by property company SGS and asset managed by Global Mutual Properties, has announced that H&M has opened the doors to its new new Braehead store in Glasgow. H&M has re-located from its former unit to a new ground floor space, spanning 17,000 sq ft, on a 10-year lease.

Customer Experience 124

Customer Experience Customer Leisure Arts 124

iVend

JANUARY 13, 2022

iVend Retail Management Suite iVend’s retail technology helps retailers in returns management. Returns Management: Returns drives sales and satisfaction Returns management is an integral part of the overall customer experience and your returns policy is therefore an important element. In-store vs DC – the pros and cons.

Customer Experience 98

Customer Experience Management Customer POS 98

Retail TouchPoints

JANUARY 19, 2024

To address these compounding problems, retailers need to re-evaluate their operating priorities by focusing on cost-cutting measures that also enhance customer experiences, such as through automation, AI or other tech. Embracing AI, enhancing data access and integrating technology across operations are pivotal.

Payment Services 334

Payment Services Merchant Services Retail Customer Experience 334

Retail TouchPoints

NOVEMBER 30, 2022

LaFleur began with the September 2022 opening of a 550-square-foot store on the Upper East Side of Manhattan. LaFleur, discussed how the brand tested the physical store concept prior to the COVID-19 pandemic and has continued to gauge the evolution of its customers as it builds its brick-and-mortar strategy.

Customer 259

Customer Shipping Events Clothing 259

Retail TouchPoints

JULY 16, 2021

Return rates for items bought online are 3X higher than in-store purchases, and lack of context into fit is a big reason why. Zrebiec attributes this success to the company’s focus on “ redefining how the customer shops for denim online.”. Creating an Inclusive Shopping Space. That’s a lot of room for error.

Technology 264

Technology Apparel Mobile Customer Experience 264

Retail TouchPoints

APRIL 3, 2024

Amazon is removing its cashierless Just Walk Out (JWO) technology from its Amazon Fresh supermarkets and will not deploy the solution in new locations scheduled to open later this year, according to multiple media reports.

Gifts 255

Gifts Technology Retail Customer 255

Retail TouchPoints

OCTOBER 12, 2021

When consumers go to a grocery store, generally they’re there to buy the individual ingredients that will eventually make a meal. JOANN stores also sell individual “ingredients,” but the end product is a decoupage photo album cover or a spooky handmade Halloween costume rather than a beef stew. and Sherman Oaks, Calif.

Customer 252

Customer Customer Experience Supplies Omnichannel 252

iVend

JULY 8, 2021

What I am hearing, and is supported by expert 3 rd party research, is a consistent pattern of four key priorities: in-store customer experience, knowledgeable staff, personalised loyalty programs and social media marketing. The in-store customer experience is that differentiation.

Customer Experience 98

Customer Experience Customer Social Media Retail 98

Retail TouchPoints

AUGUST 19, 2022

They’re embracing a true blending of digital and physical channels that allows them to touch and feel a product in the store, add it to their shopping lists, do more digging into how the product was sourced and developed, and then have it delivered later. RTP: The recession isn’t impacting retail budgets for technology, which is great.

Technology 252

Technology Shipping Costs Omnichannel Mobile 252

GetElastic

JANUARY 14, 2019

The success of industry disruptors such as Airbnb, Amazon and Tesla can be attributed to many factors, but these companies all have one thing in common — a focus on creating an exceptional customer experience, rather than just selling a product. As a result, customer expectations as a whole are evolving.

Customer Experience 136

Customer Experience Customer Multichannel Social Media 136

GetElastic

JANUARY 13, 2019

The success of industry disruptors such as Airbnb, Amazon and Tesla can be attributed to many factors, but these companies all have one thing in common — a focus on creating an exceptional customer experience, rather than just selling a product. As a result, customer expectations as a whole are evolving.

Customer Experience 150

Customer Experience Customer Multichannel Social Media 150

365 Retail

JULY 13, 2021

O2 Business has launched Spatial Insights, a new technology that uses video analytics and Artificial Intelligence to provide a slick and efficient experience for customers in retail stores and other public spaces. It can be used for: Occupancy monitoring and assessing efficient usage of space. Beyond Retail.

Customer Experience 52

Customer Experience Improvements Technology Leisure 52

Retail TouchPoints

NOVEMBER 2, 2022

When Discount Tire unveiled its Atlanta Pit Pass concept store in early October 2022, it officially completed its transformation from a traditional tire retailer into a strong omnichannel leader in the automotive category. Putting Technology at the Center of the Experience.

Automotive 245

Automotive Customer Mobile Recommendation 245

Retail TouchPoints

NOVEMBER 16, 2022

The retail industry has experienced a great deal of change over the last 2½ years with the accelerated growth of online sales, the introduction of new safety protocols, the expansion of experiential retail concepts and the integration of new technologies. The retail storefront is no longer about just leaving with goods in hand.

Food and Beverages 284

Food and Beverages Small Business Retail Retail Arts 284

Retail TouchPoints

JANUARY 26, 2023

And just when we thought ecommerce was the future, brick-and-mortar stores made a comeback in the last year. After sweeping up millions of square feet in warehouse space to meet the pandemic-driven surge in ecommerce demand, Amazon has now reversed course, closing or canceling dozens of facilities across the country.

Retail 308

Retail Sporting Goods Fulfillment Customer Experience 308

Retail TouchPoints

APRIL 26, 2023

Major retailers are increasingly rolling out the red carpet to draw in small business customers: Ikea has launched a new loyalty program for SMBs called the Ikea Business Network, and Lowe’s is enhancing its business loyalty program with a suite of new mobile tools for business owners. Customer Engagement and Loyalty Manager in a statement.

Customer 290

Customer Small Business Retail Electronics Travel 290

RTP blog

DECEMBER 8, 2017

But retailers are flipping the script on finding value in their physical store locations. Retailers are working to get the most out of their stores rather than just closing up shop. Sephora’s new stand-alone locations will feature more in-house digital components that are optimized for a smaller physical space.

eCommerce 150

eCommerce Shipping Costs Payment Services Retail 150

Retail TouchPoints

MARCH 22, 2024

Alimentation Couche-Tard , which operates Couche-Tard convenience stores in Canada and Circle K stores in the U.S., will deploy technology from Relex Solutions designed to enhance inventory management and in-stock positions.

Supplies 207

Supplies Operations Management Technology 207

Retail TouchPoints

MAY 17, 2023

There’s plenty to explore when it comes to elevating the visual delights of retail spaces. But sound is often under appreciated when it comes to the crucial role it can play in delivering an immersive customer experience in retail. Read part one here and part two here.

Retail 273

Retail Arts Beauty and Health Technology 273

Retail TouchPoints

APRIL 26, 2022

Rapid delivery services are changing the convenience store landscape by adding even more options for hungry shoppers to stock up on what they need on their own schedules. The rapidly growing retailer, which raised $100 million in a February 2022 funding round, plans to open 25 new stores in 2022 , with more coming in 2023.

Payment Services 253

Payment Services Omnichannel Shipping Costs Operations 253

Retail TouchPoints

DECEMBER 13, 2023

After years of lockdowns and digital-driven behaviors, consumers’ actions have shown how crucial the store experience is to how they shop and interact with brands. Retail TouchPoints asked experts across the store design, experience and technology realms to share the trends they believe will drive brick-and-mortar innovation.

Sporting Goods 274

Sporting Goods Technology Omnichannel Operations 274

Retail TouchPoints

APRIL 20, 2022

Now the retailers, with 25 and six brick-and-mortar locations respectively, are bringing their brands to the next level through highly immersive store experiences and a concentrated focused on store growth. Once site visits and assessments are made, a store plan is prepared and submitted for approval.

Retail 353

Retail Social Media Technology Events 353

Retail TouchPoints

AUGUST 16, 2021

Many ecommerce retailers, particularly in the apparel space, have resigned themselves to return rates of 20%, 30% or more as a death-and-taxes-style inevitability. Otero’s and Perfitly’s goal is to re-create, as accurately as possible, the experience of buying a garment in person and being able to view how it looks in a mirror. “

Technology 299

Technology Retail eCommerce Apparel 299