Groove

OCTOBER 6, 2020

This was the case for one of our clients, so our team created a custom eCommerce integration to help the company modernize their website and upgrade the user experience. Before working with the Groove Commerce team, Perform Group ran into many issues when it came to accurately tracking inventory and processing and fulfilling orders.

B2B 221

B2B Operations BigCommerce eCommerce 221

Retail TouchPoints

FEBRUARY 21, 2023

In retail, the wow factor refers to the business’ ability to amaze customers and convert them into store or brand admirers. Retailers that understand the customer journey and adopt innovative strategies are looking at ways to turn their brick-and-mortar stores into experience centers. Tractor Supply Co.

Sporting Goods 264

Sporting Goods Payment Services Retail Supplies 264

Retail TouchPoints

JULY 25, 2023

But it’s how those stores operate that allows them to effectively serve as fulfillment hubs. One reason is that there didn’t seem to be a pressing need for online pre-ordering given the level of convenience its stores already provided: “Our average customer is in and out of the store in eight minutes,” said Mikos.

Payment Services 246

Payment Services Operations Omnichannel Fulfillment 246

Retail TouchPoints

JUNE 28, 2023

As a result, store design teams are thinking more critically, and intentionally, about their new physical experiences — especially if technology plays a supporting role. Do retailers have interest in technologies that garner a lot of attention and PR?

Technology 288

Technology Consumer Mobile Operations 288

365 Retail

JANUARY 4, 2023

As consumers tighten their belts and the fight for customer mindshare and employee loyalty plays out, retailers must ensure they enhance customer services on the shop floor – whilst ensuring that their employees feel both engaged and empowered in their roles. Addressing two sides of the coin.

Mobile 73

Mobile Technology Retail Customer Experience 73

Retail TouchPoints

DECEMBER 13, 2023

Brands and retailers realize there is no one-size-fits-all strategy for stores — and design teams are rising to the challenge by thinking more creatively and thoughtfully about how they can innovate through new formats, technologies and collaboration methods. Cornelius: We’ve seen engagement-driven concepts with more community stores.

Sporting Goods 323

Sporting Goods Technology Omnichannel Operations 323

Retail TouchPoints

OCTOBER 20, 2023

In addition to the products and services they offer, retailers are reconsidering the environmental and social impacts of their supply chains, employee activity and even which partners they choose to work with in an effort to fulfill a moral obligation to their consumers — especially the younger generation.

POS 278

POS Payment Services Merchant Services Retail 278

RetailMinded

APRIL 3, 2022

In-depth research conducted with the leaders of 500 of the nation’s most influential retailers has revealed what technologies will be at the forefront of retail strategies for the year ahead. It comes as growth projections estimate that by 2023, online ecommerce sales will exceed $29.7 Customer service (28%). trillion worldwide.

Merchant Services 83

Merchant Services eCommerce Banking Technology 83

Retail TouchPoints

DECEMBER 17, 2021

GIANT has added frictionless just walk out technology at a grab-and-go convenience store located at its Philadelphia ecommerce fulfillment center. The technology was developed in partnership with UST , a digital transformation solutions company. Ahold Delhaize first piloted the lunchbox technology at its Quincy, Mass.,

Travel 261

Travel Download Technology Fulfillment 261

Retail TouchPoints

JULY 21, 2020

At the store level, the funds will go toward: Renovations to nearly one-third of its locations; Expansion of curbside pickup ; Piloting “micro fulfillment centers” within supercenters to speed up fulfillment of pickup and delivery orders ; and Deploying digitization, robotics and Internet of Things (IoT) technologies to make stores smarter.

Supplies 239

Supplies Beauty and Health Payment Services Fulfillment 239

Retail TouchPoints

JULY 17, 2023

Connecting the world of physical objects into a smart network, IoT technology brings new business opportunities for retailers and provides data-driven insights for decision-makers. Example: Walmart Walmart is applying IoT technologies for effective store equipment management. billion in 2022 and is expected to grow at a CAGR of 28.4%

Food and Beverages 246

Food and Beverages Payment Services Retail Payments 246

Retail TouchPoints

FEBRUARY 24, 2021

The rollout, which began in September 2020, was completed within only four weeks, according to Nedap , the technology provider. Encuentro Moda expects to increase sales, reduce the incidence of out-of-stocks and achieve overall margin improvements. The handheld readers also are employed for online order fulfillment.

Order Fulfillment 147

Order Fulfillment Retail Omnichannel Fashion 147

iVend

MARCH 20, 2020

While we are heartbroken by the impact this will have on the retail community, we have taken every precaution for the safety of our employees, customers and partners and we are unwaveringly committed to providing uninterrupted service and support. How can I support my customers and employees? EMBRACE CLOUD TECHNOLOGY.

Technology 87

Technology Retail Magento POS 87

Retail TouchPoints

NOVEMBER 1, 2023

Customers dispute a valid transaction for many different reasons. Before, consumers had to engage with customer service reps in physical brick-and-mortar stores. Yes, ecommerce is crucial for sales revenue. Fraudsters use the same advanced technologies — but with malicious intent.

Merchant Services 298

Merchant Services Payment Services Payments eCommerce 298

Retail TouchPoints

NOVEMBER 11, 2021

On the same day, Devora Rogers of market research consultancy Alter Agents shares results from the firm’s new study, including the depths of shopper “promiscuity” as customer loyalty fades and consumers constantly examine new options. These breakthrough technologies have the potential to reshape both consumer and business transactions.

Merchant Services 342

Merchant Services Cryptocurrencies Payments Payment Services 342

Retail TouchPoints

AUGUST 31, 2022

With it, businesses can gain insights into the offline habits of their customers and figure out where competitors and partners are located to optimize decisions like site selection. From the point-of-sale to stock information, the retail industry is brimming with data. Yet these data points are only part of the story.

Small Business Retail 290

Small Business Retail Information Point of Sale Consumer 290

Retail TouchPoints

MAY 23, 2022

Over the next six months, FTD plans to add capabilities such as automated customer email follow-up, social media integration, digital zoom-in tools and payment integration with Apple Pay , Google Pay and PayPal. “One As Powell noted, 30 years ago, most gifting retail business relied on walk-in customers.

Payment Services 278

Payment Services Small Business Retail Shopify Gifts 278

Korona

OCTOBER 6, 2021

Fortunately, if you use a labor management platform , there are a number of ways you can put the technology to work and improve employee retention. Technology that engages team members and simplifies tasks can make all the difference between a frustrated team with poor morale and – well, you get the idea. Recognizing hard work.

Technology 52

Technology Improvements Management POS 52

Retail TouchPoints

FEBRUARY 15, 2021

Considering the above, it’s clear that retailers will be best positioned to fulfill the needs of the new post-COVID consumer with a hybrid approach to physical and virtual space. This helps keep numbers down and offers customers a special experience they can’t otherwise get online. The Online-Offline Hybrid.

Retail 279

Retail Leisure Fulfillment Operations 279

RetailMinded

MARCH 10, 2022

While it’s almost inevitable that ecommerce growth will outpace growth through physical stores at some point in the future, it would be a huge mistake to lose sight of the critical role stores have to play beyond simply profit. Brand health includes customer loyalty, the consumer experience journey and customer connectivity.

POS 98

POS eCommerce Payment Services Fulfillment 98

Retail TouchPoints

OCTOBER 4, 2023

From strawberries and cream sales soaring during Wimbledon to the switch from the hottest June on record to a rainy July encouraging shoppers to quickly swap from sunglasses to umbrellas, there’s no denying that a range of external influences are driving unforeseen peaks of interest in different goods.

Omnichannel 264

Omnichannel Merchant Services BigCommerce Payment Services 264

Retail TouchPoints

JULY 29, 2020

To attract a new generation of shoppers, retailers are looking to redefine go-to-market strategies and reimagine the customer experience inside their physical store locations. Increasingly, consumers want to browse and buy with the ease of click, or find products faster using in-store location technologies.

Payment Services 200

Payment Services Payments Retail Social Media 200

Retail TouchPoints

JANUARY 26, 2022

RTP: What roles do you see for technology in the malls of the future? Barhay: Reimagining the physical mall means integrating seamlessly with a digital experience, to attract [both] great retailers and high-value customers for experiences that can’t be matched online.

Outdoor 328

Outdoor Events Technology Customer Experience 328

Retail TouchPoints

MARCH 15, 2023

Many business leaders, and retailers specifically, plan to increase their investment in digital technology for the frontline. Without technology like this, store employees only get access to what’s between their four walls: the people they work with and what the manager tells them,” Kramer noted.

Operations 277

Operations Improvements Technology Management 277

iVend

OCTOBER 16, 2023

There’s one approach that is proven to work to engage customers, enhance their experience and increase spend – and that’s personalization. iVend helps retailers iVend helps retailers to capture and analyse customer data. We know that customers demand personalization, so the more you can offer it, the faster you can stride ahead.

POS 105

POS Payment Services Payments Omnichannel 105

Retail TouchPoints

FEBRUARY 29, 2024

The point-of-sale (POS) system has always been the one truly indispensable technology for any merchant, large or small. Many systems can now identify sales trends, understand customer behavior and gauge employee performance. POS systems are now at the forefront of customer engagement,” said Bond.

Point of Sale 262

Point of Sale POS Payment Services Merchant Services 262

RTP blog

JANUARY 26, 2018

By Luis Artiz, Epson America Most retailers understand that their success depends heavily on their ability to provide a positive customer experience (CX). By taking a closer look at the loyalty program lessons learned by Starbucks and Woolworths, retailers can learn a few lessons about winning repeat customers in today’s environment.

Customer Experience 150

Customer Experience Customer Mobile Article 150

Retail TouchPoints

AUGUST 29, 2023

Using the Amazon “Just Walk Out” technology, Grubhub Campus has introduced cashierless checkout at convenience stores at Loyola University Maryland. The technology uses AI-powered computer vision and deep-learning techniques, including generative AI, to determine who took what in a retail environment.

Payment Services 242

Payment Services Technology Retail Point of Sale 242

iVend

MARCH 20, 2020

While we are heartbroken by the impact this will have on the retail community, we have taken every precaution for the safety of our employees, customers and partners and we are unwaveringly committed to providing uninterrupted service and support. How can I support my customers and employees? EMBRACE CLOUD TECHNOLOGY.

Technology 52

Technology Retail Magento POS 52

iVend

MARCH 20, 2020

While we are heartbroken by the impact this will have on the retail community, we have taken every precaution for the safety of our employees, customers and partners and we are unwaveringly committed to providing uninterrupted service and support. How can I support my customers and employees? EMBRACE CLOUD TECHNOLOGY.

Technology 52

Technology Retail Magento POS 52

Ecommerce Platforms

MARCH 5, 2023

Shopkeep (now Lightspeed POS) and Shopify also provide access to a range of tools to help business leaders create omnichannel sales strategies, including site builders and ecommerce capabilities. Shopify POS is all-in-one solution for point of sale software and hardware. However, the focus of each company is a little different.

POS 104

POS lightspeed Shopify Payment Services 104

Retail TouchPoints

FEBRUARY 5, 2021

How well retailers are able to do this will determine their success in fostering unified commerce for a customer-centric business. Omnichannel success always circles back to the customer centric philosophy — having a high level of real-time visibility and ensuring that products are in the right place at the right time to meet demand.

Omnichannel 232

Omnichannel Payment Services Specialty Retailers Customer Loyalty 232

Wiser

DECEMBER 30, 2019

This is certainly a challenge faced by many eCommerce brands and retailers—how to get customer orders that last mile to their front doors. This is known as last-mile delivery, or the final part of the eCommerce experience when orders are delivered to waiting customers. Smart Tracking Technology. What is Last-Mile Delivery?

Payment Services 113

Payment Services Shipping Costs Fulfillment Technology 113

Retail TouchPoints

JULY 29, 2020

Ready to grow even further, the company launched a digital transformation to swap out its legacy systems, advance customer knowledge through data and provide a truly omnichannel customer experience. It was fraught with opportunities to disappoint a customer,” Larocque said. Store Associates Gain Access To Up-To-Date Data.

Omnichannel 317

Omnichannel eCommerce POS Operations 317

Retail TouchPoints

JULY 8, 2020

Even though it had put itself on the block, Brooks Brothers has been investing in modern technologies that would allow it to move forward in the 21 st century. From a customer experience perspective, being able to provide complete visibility both online and in-store to all that inventory was a big win for us,” he said.

POS 191

POS Fulfillment Mobile Apparel 191

Retail TouchPoints

AUGUST 14, 2020

Last year the top priority was engaging customers in real time. Priorities may be changing, but retailers still need to provide a superior customer experience, added webinar panelist Caila Schwartz, Senior Industry Strategist at Salesforce Commerce Cloud. That was bumped to number two, and innovation is at the top this year.”.

Webinar 289

Webinar Consumer Payments Marketing 289

Retail TouchPoints

MAY 4, 2021

When FTD was founded in 1910, it represented the absolute cutting edge in technology (the “T” in the name stood for the “telegraph” connecting a network of 13 florists). If an order gets to the wrong place, the likelihood that we fail to fulfill goes up dramatically,” said Powell. Matt Powell.

POS 269

POS Small Business Retail Shipping Costs Drop Ship 269