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Investing In Customer Success Delivers 107% ROI Within 3 Years

Forrester eCommerce

If your approach to helping customers succeed is spread across account management, customer service, training, sales, customer marketing, etc., you’ll get a great return by consolidating it.

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How to Turn One-Time Shoppers into Subscription Customers

Omnisend

Attracting new customers is easy. Current customers stay consistent with orders. Subscriptions can make this dream world a reality. But how do you pair them with an omnichannel approach to create a fantastic customer experience? Why Offer a Subscription Service? Make Subscriptions Seamless.

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How to Sell Subscriptions on Shopify (Jan 2022)

Ecommerce Platforms

Convenience is the name of the game for online subscriptions. Many online consumers even seek out dozens of subscription offerings to streamline everything in their lives, from cooking to cleaning, and razors to gift giving. Subscriptions play an essential role in simplifying lives, but they also make for a wonderful business model.

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From Veterinarians to Lowe’s to Marriott: Petco’s Partners are Becoming its Key Differentiator

Retail TouchPoints

Now, as competition in the pet sector intensifies, Petco is tapping into the inherent emotion of its category to create a similar sense of shared experience and loyalty in its customers. Petco has long offered dog training as well. as it officially rebranded itself in 2020) continues to help the company stand out from the crowd.

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11 Customer Retention Tactics to Keep Your Customers Coming Back

FastSpring

If you love your customers—which I’m sure you do—you want to hold onto them … tight. Yep, we’re talking about customer retention—a business’s ability to keep customers over a period of time. As much as we love new customers, we love repeat customers even more. Provide Opportunities for Customers to Give Feedback.

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Case Study: Creating Value for Subscription Businesses

UpSellIt

Offering consumers a deal is a surefire way to increase sales and create customer value. Subscription Box Case Study. To determine the effectiveness of a targeted incentive strategy, UpSellit ran a series of A/B tests with four of its subscription box clients. However, optimizing an incentive strategy can be a difficult task.

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Best Buy to Add 1,000 New Tech Employees to Support CX Innovation

Retail TouchPoints

The collaboration with AWS will help Best Buy further apply cloud technology across its retail operations and support the ongoing evolution of its customer experiences. Best Buy also has committed that 30% of the new hires will be diverse, specifically Black, Latinx, Indigenous and women.

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