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RPA Helps Contact Centers Deliver Better Customer Experiences

Forrester eCommerce

RPA (robotic process automation) is a tactical, short-term fix to digitize common, reproducible agent tasks in the contact center. It’s an easy overlay to your existing technology ecosystem and extends the life of the contact center applications. Forrester data shows that over 44% of organizations are already using RPA.

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Contact Us Page Tips: Move From Blah to Yeah!

Kissmetrics

Your Contact Us page. Contact Us pages are among the most underutilized and misunderstood resources on the web today. What Is a Contact Us Page? Think of a Contact Us page as a sort of digital business card. If someone wants to know how you became a leader in your field, the data is ready to go.

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How to create a contact form in WordPress (for ecommerce)

Omnisend

Many often question the significance of featuring an ‘extra’ contact form. However, this perspective overlooks the unique benefits that contact forms provide. A contact form ensures that customer inquiries are consistent and easy to manage. Download the plugin What is a WordPress contact form?

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Three Reasons To Take Your Contact Center Into The Cloud

RTP blog

Moving to a cloud-native contact center, or a Contact-Center-as-a-Service (CCaaS) platform, can provide retailers with the tools they need to turn customer support from a cost center into a revenue driver. Extending voice of the customer data to teams outside of customer support can help numerous other arms of an organization.

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Why B2B Contact and Account Data Management Is Critical to Your ROI

64% of successful data-driven marketers say improving data quality is the most challenging obstacle to achieving success. The digital age has brought about increased investment in data quality solutions. However, investing in new technology isn’t always easy, and commonly, it’s difficult to show the ROI of data quality efforts.

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Best Constant Contact Alternatives for 2023

Ecommerce Platforms

The best Constant Contact alternatives are ideal if you find Constant Contact just isn’t the right email automation solution for you. Constant Contact is an excellent email automation tool, with plenty of great features for connecting with your audience – but it’s not right for everyone.

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3 Ways to Use Data to Improve In-Store Experiences

Retail TouchPoints

Retailers have access to troves of data: data about their customers, their products and their business. But despite earnest proclamations that consumers expect seamless brand experiences, these data and the insights they generate are resting in disparate systems and used by siloed teams.

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2020 Database Strategies and Contact Acquisition Survey Report

This report aims to highlight the current state of B2B database and contact acquisition strategies and organizations’ goals to leverage data to fuel their go-to-market strategies in 2020 and beyond. New tactics to acquire data to reach marketing goals.

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Best Practices for a Marketing Database Cleanse

Multiple industry studies confirm that regardless of industry, revenue, or company size, poor data quality is an epidemic for marketing teams. As frustrating as contact and account data management is, this is still your database – a massive asset to your organization, even if it is rife with holes and inaccurate information.

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How ZoomInfo Enhances Your Database Management Strategy

It's quite a process for marketing teams to develop a long-term data management strategy. It involves finding a data management provider that can append contacts with correct information — in real-time. Not just that, but also ongoing data hygiene efforts to keep the incoming (and existing) information fresh.

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Best Practices for Marketing Database Cleanse

ZoomInfo has produced this eBook to help marketing leaders understand best practices around cost and value when it comes to choosing a B2B contact data provider. Finding a vendor to cleanse and optimize your marketing database can be difficult if you don’t know what to look for. This buyer’s guide will cover: Buying Considerations.

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Reaching Unreachable Candidates

Speaker: Patrick Dempsey and Andrew Erpelding of ZoomInfo

Find and connect with the right talent to fill roles fast with these tools: More data! Export results: Easily export candidate data (including contact info) to Excel, shared with colleagues to review or upload in bulk to a recruiter's applicant tracking system. What is ZoomInfo for Recruiters?

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How ZoomInfo Solves Recruiting Pain Points

For recruiters to build their pipeline and search for the next candidate, they need to ensure they have access to the most accurate data on the market. To begin getting these candidates in the right positions, it includes utilizing updated contact data and enhancing your outreach strategy for improved effectiveness.

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Buyer’s Checklist: How to Evaluate a B2B Contact Data Provider

Leveraging a data provider to help identify and connect with qualified prospects supports company revenue goals by alleviating common headaches associated with prospecting research and empowers sales productivity. Download ZoomInfo’s data-driven eBook for guidance on effectively assessing the vendor marketplace. So what’s the problem?