Retail TouchPoints

FEBRUARY 23, 2022

In the pandemic’s wake, many retailers set up flexible fulfillment services in order to meet new safety guidelines and consumer requirements. Nicholas believes that to make store fulfillment a truly profitable initiative, retailers need to find new ways for their tech, operations and design teams to collaborate.

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Kibo

MARCH 17, 2023

In response, leading companies are replacing their traditional fulfillment methods with flexible fulfillment strategies. This strategy typically requires a modern order management system that can manage complex inventory and omnichannel distribution models and has extensible fulfillment capabilities.

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Retail TouchPoints

APRIL 15, 2021

At Home Group Inc. is deploying a new order management system (OMS) as the home décor retailer seeks to offer a more modern omnichannel customer experience and improve in-store fulfillment.

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Omnichannel Fulfillment Operations Customer Experience 176

365 Retail

JULY 5, 2022

The Very Group, operator of multicategory digital retailers Very and Littlewoods, has appointed former president and CEO of Walmart Japan Lionel Desclée as group CEO. Current group CEO Henry Birch will step down on 24 September 2022 after four and a half years in the role. He will join on 19 September 2022.

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Retail TouchPoints

JULY 14, 2020

BOPIS Fulfillment Options. How retailers fulfill BOPIS is the hot topic. A contactless way to fulfill BOPIS has become a public health necessity virtually overnight. As stores reopen and begin ramping up to full capacity, retailers will have to decide if they can realistically sustain and scale these fulfillment options.

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Groove

OCTOBER 6, 2020

eCommerce Integration: Improving B2B Operations. Our client, Perform Group, is the parent company of Curtain Call , an online B2B store that sells dance class wear and costumes for recitals. Operating in this manner caused frustrations for the sales team. to allow Perform Group to talk to their systems in real time.

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Retail TouchPoints

MARCH 3, 2022

Target has big plans for 2022, with the retailer announcing plans to invest up to $5 billion this year to open new stores, enhance its digital, fulfillment and supply chain capabilities, and expand its shop-in-shop concept with Ulta Beauty.

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Payment Services Operations Fulfillment Supplies 210

Groove

OCTOBER 6, 2020

AS400 Integration: Improving BigCommerce B2B Operations. Our client, Perform Group, is the parent company of Curtain Call , an online B2B store that sells dance class wear and costumes for recitals. Operating in this manner caused frustrations for the sales team. to allow Perform Group to talk to their systems in real time.

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Retail TouchPoints

FEBRUARY 24, 2023

Coles Group , which operates a chain of more than 800 supermarkets across Australia, will deploy the Bringg delivery management platform in a bid to make its home delivery operations more efficient. The solution will make it easier for Coles to allocate deliveries to its network of carriers and track deliveries in real time. “We

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Retail TouchPoints

MARCH 24, 2022

Discount and value retailers Schwarz Group (with its Lidl and Kaufland banners), Aldi and Costco also remained in the Top 10 this year, as did international supermarket operators Carrefour and Ahold Delhaize and furniture giant IKEA. 5 spot in 2021 to 13 th this year.

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Retail TouchPoints

APRIL 18, 2024

We saw this early in the pandemic, as retailers quickly implemented new ecommerce and fulfillment capabilities. Retailers then began to focus on improving operational efficiencies and the shopper experience to support the company’s strategy. Many retailers are at this stage. A culture of innovation.

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Technology Retail White Paper Fulfillment 242

RetailWire

OCTOBER 3, 2022

Walgreens is setting up a network of prescription drug fulfillment centers to serve customers at local stores. The fulfillment centers make use of robots to fill prescriptions more quickly than human pharmacists. We looked at our system and said, ‘Why are we filling prescriptions the way we did in 1995?’

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Retail TouchPoints

APRIL 21, 2023

Maverik — Adventure’s First Stop and its parent company FJ Group will purchase Kum & Go , which operates more than 400 convenience stores across 13 states, from current owner Krause Group. As part of the deal, Maverik also is purchasing Solar Transport, a tank truck carrier and logistics provider, from Krause Group.

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Operations Retail Customer Fulfillment 239

Retail TouchPoints

MARCH 30, 2022

Consumers’ continued reliance on omnichannel fulfillment has created new opportunities for industry giants like Walmart to differentiate and gain market share. comparable sales growth and growing market share in grocery during Q4 2021, and much of this success can be attributed to its robust last mile and fulfillment strategy.

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Fulfillment Omnichannel Shipping Costs Supplies 259

Retail TouchPoints

AUGUST 24, 2023

Shein has acquired an approximately one-third interest in Forever 21’s operator SPARC Group , a joint venture that includes Authentic Brands Group and Simon Property Group , with SPARC becoming a minority shareholder in Shein. Financial terms of the deal were not disclosed.

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Retail TouchPoints

NOVEMBER 3, 2021

As it did with many other aspects of retail, COVID-19 gave a major boost to touchless technology applications — and enthusiasm for these solutions will continue even after the pandemic has waned, according to Greg Buzek, Founder and President of IHL Group. Retailers had wanted to do this before as a way to save on labor costs.”.

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Payment Services Shipping Costs Electronics Fulfillment 327

Retail TouchPoints

DECEMBER 28, 2022

A growing retail and ecommerce business can turn an efficient process into a multi-step nightmare with inaccurate purchasing, order fulfillment and returns processes. However, this doesn’t mean introducing robotics into warehouse operations and completely cutting down the labor force. A One-Size-Fits-All Strategy Won’t Work.

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Management Order Fulfillment Fulfillment Shipping Costs 260

Retail TouchPoints

FEBRUARY 5, 2024

New Balance Debuts ‘Reconsidered’ Program To launch its new Reconsidered resale program, New Balance has teamed up with resale tech platform Archive for its branded online experience and Tersus Solutions for the cleaning, fulfillment and warehousing of trade-ins.

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Apparel Operations Fulfillment Technology 211

Retail TouchPoints

FEBRUARY 24, 2022

While the business model for Pet Supplies Plus has focused on services, prescription fulfillment and products for an array of pets, Wag N’ Wash specializes in niche products and services including self-wash options, grooming services and natural food products for dogs along with a selection of cat-focused items.

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Supplies Fulfillment Presentation Operations 212

Pivotree Blog

JULY 26, 2023

So how do you ensure your warehouse operations are in top gear to keep your customers coming back? They often use state-of-the-art warehouse management system software like Pivotree WMS for accurate inventory, streamlined operations, and reduced costs. Handling exceptions: Warehouse operations and contingencies go hand in hand.

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Retail TouchPoints

JANUARY 2, 2024

Ikea Retail (Ingka Group) has seen “game-changing” results since employing artificial intelligence-powered demand sensing technology. AI has been a game-changer for us, making our routine tasks easier with the use smart models,” explained Parag Parekh, Global Chief Digital Office (CDO) for Ikea Retail (Ingka Group) in a statement. “AI

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Retail TouchPoints

APRIL 20, 2023

omnichannel growth strategy over the next three years — the largest investment the retailer has made in nearly four decades of operating in the country. ramp up our fulfillment capacities and make our offer even more relevant to local customers’ needs and dreams.” Ikea will invest more than $2.2 billion in its U.S.

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Retail TouchPoints

SEPTEMBER 7, 2023

There are so many ways we can leverage technology to drive a better customer experience and also a better employee experience.” – Liza Amlani, founder and CEO, Retail Strategy Group AI Opportunity: Merchandising & Assortment Planning “Merchandising is a very tedious, manual process.

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Supplies Arts Customer Loyalty Fulfillment 211

Retail TouchPoints

JUNE 30, 2023

These stores offer products and services at attractive prices to reach a broader group of consumers. Freshippo also has taken steps to strengthen its backend operations. Additionally, Freshippo, known as Hema in China, has opened five new Freshippo Outlets in Shanghai for a total of 68.

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Operations Retail Consumer Customer 240

Retail TouchPoints

MARCH 21, 2022

Google’s management solution appears to be aimed at the small- to mid-sized retailer market, an already hotly contested territory being fought over by Shopify, with its Shopify Fulfillment Network offering two-day delivery and promising smooth returns, and Amazon with its FBA (Fulfillment by Amazon) services for its marketplace sellers.

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Shopify Fulfillment Technology Improvements 187

Retail TouchPoints

MAY 10, 2022

Ingka Group , which operates 392 IKEA stores across 32 markets, will invest more than €3 billion ( $3.16 Expansion plans include the first IKEA stores in Stockholm and Toronto, which were specially designed to operate in busy downtown locations. Ingka Group also is investing nearly €1.2

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Omnichannel Shipping Costs Operations Books 236

Retail TouchPoints

FEBRUARY 14, 2024

It’s been more than four years since mall operator Simon launched its ecommerce joint venture with Rue Gilt Groupe , and the Shop Premium Outlets (SPO) marketplace is going strong. In most cases, it’s fulfilled directly by the brand just like they fulfill other ecommerce orders. Grover: I mean, I hope they don’t.

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Retail TouchPoints

DECEMBER 22, 2021

Some of the retailer’s efforts include: Providing advice and product feedback to emerging BIPOC companies; Helping BIPOC businesses deal with sourcing questions, find alternate suppliers for key components and make connections with suppliers; and Utilizing its distribution network to help fulfill products or house inventory for BIPOC businesses.

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Fulfillment Technology Operations Supplies 242

Retail TouchPoints

MARCH 31, 2023

True Religion has partnered with Aurorae Group, owner of Evisu Group , for its long-planned expansion into China. A license agreement with Aurorae Group will cover both existing products and new ones developed specifically for the Chinese market, which is expected to represent 10% of True Religion’s global brand volume by 2026.

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Retail TouchPoints

DECEMBER 16, 2022

In September 2022, ContextLogic announced that Wish veteran Joe Yan — who also has worked at Stripe , Google , Alibaba Group and Amazon (all in China) — was taking on the role on an interim basis while the search for a new CEO began.

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Retail TouchPoints

FEBRUARY 2, 2023

Siman Group , which operates 15 large department stores across Central America, has deployed an item-level RFID solution that has raised its inventory accuracy levels from the 65% to 70% range up to 95%. Here’s a video showing the solution in action.

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Department Stores Omnichannel Supplies Operations 219

Retail TouchPoints

APRIL 9, 2021

FBA (Fulfillment by Amazon) aggregator Elevate Brands , which acquires and operates Amazon third-party businesses, has raised an additional $12.5 million in bridge funding from its existing group of fintech and ecommerce business investors. The new capital brings the company’s total funding to more than $67.5 million in 2021.

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Retail TouchPoints

MAY 18, 2023

Lisbona attributes a share of her brand’s rapid rise to its early adoption of NetSuite , which laid a “strong foundation” for more analytical business operations and real-time decision-making. “A The company implemented NetSuite ERP to create more efficient processes and establish a more integrated view of operations.

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Retail TouchPoints

MARCH 2, 2022

Qurate Retail Group has restructured its organization and launched a new business unit focused on livestreaming as it looks to “accelerate its leadership in video commerce.”. ” In addition to creating separate operating models for QVC U.S. Qurate has launched a search for a Chief Operating Officer. In fiscal 2021, QVC U.S.

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Retail TouchPoints

OCTOBER 14, 2021

The partnership will be operated under a “progressive connected inventory model” in which Macy’s will run the front-end ecommerce business and Fanatics will fulfill and ship the orders. “For us to reach a new set of customers, who are already coming to Macy’s and may not be coming to Fanatics, is a way for us to expand the market.”.

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Apparel eCommerce Fulfillment Operations 236

Retail TouchPoints

FEBRUARY 21, 2022

Virtually every aspect of the enterprise, from product development and analytics to operations and marketing, will need to evolve in parallel with the modern market; retailers need to rethink their cross-functional operations to thrive as they progress into the future. Lindsey Mazza is Global Retail Lead at Capgemini Group.

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Consumer Merchant Services Apparel Supplies 255

Retail TouchPoints

JUNE 2, 2021

“With the January transition we were integrating the full store and integrating service clouds and integrating customer service function, feedback and that type of process,” said Chadwick Hamby, VP of Ecommerce Operations and Solutions at GNC in an interview with Retail TouchPoints. Collaboration Keeps Operations Running Smoothly.

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