Forrester eCommerce

JULY 8, 2021

Nearly all B2B buying decisions are made by groups. So why are so many marketers still oriented toward leads? Learn why, and see how Forrester's B2B Revenue Waterfall can give you better insights and results.

B2B 488

B2B Marketing Operations Customer 488

Forrester eCommerce

AUGUST 31, 2023

Accounts, buying groups, opportunities, oh my! Find out how they’re all connected in this week’s Saying Goodbye to MQLs blog.

Blog 447

Blog B2B Marketing 447

Forrester eCommerce

OCTOBER 12, 2023

Whether you realize it or not, revenue development reps are already working with buying groups. Learn how to formalize this process internally today.

B2B 447

B2B Marketing 447

Retail TouchPoints

DECEMBER 10, 2024

After relaunching itself as a digital-only retailer in April 2021 under the ownership of Saadia Group , Lord & Taylor added a retail media network to its offerings in December 2022. Saadia Group sold the retailers intellectual property to Regal Brands Group in September 2024.

eCommerce 286

eCommerce Department Stores Fashion eCommerce Platforms 286

Retail TouchPoints

FEBRUARY 10, 2025

A consortium of private investors led by the current CEO and President of Southeastern Grocers Inc. along with C&S Wholesale Grocers , has acquired Southeastern Grocers and its Winn-Dixie and Harveys Supermarket banners. Southeastern Grocers (SEG) had been sold to Aldi in August 2023 , an acquisition that was completed in March 2024.

Operations 191

Operations Customer Experience Customer Marketing 191

Retail TouchPoints

APRIL 3, 2025

Late last year the company changed its name from Qurate Retail Group to QVC Group , bringing its biggest brand to the forefront. The strategic agreement with TikTok follows a major restructuring at QVC Group in late March that saw the elimination of 900 team members across HSN , QVC U.S. and the Global Shared Services division.

Home Shopping 257

Home Shopping Merchant Services Operations Consumer 257

Forrester eCommerce

JULY 8, 2021

The channel is very large, highly diverse, and incredibly decentralized. Channel partners know that to be successful, they need to carve out a niche — whether that be by line of business, by industry (and, increasingly, by subindustry), by size of customer, geographically, technologically, and by business model.

Social Media 535

Social Media Channel Technology Customer 535

Forrester eCommerce

AUGUST 17, 2023

In this post, we look at what happens to the individuals if we focus on buying groups. Welcome back to this multipart blog series answering why leads-centric marketing approaches don’t work.

Blog 370

Blog Marketing B2B 370

Retail TouchPoints

JULY 1, 2024

The Save Mart Companies — which includes grocery banners Save Mart , Lucky California and FoodMaxx — has undergone its second change of hands in two years, with multiple sources reporting that the conglomerate has been acquired by Canadian holding company The Jim Pattison Group. In 2022, the Piccinini family sold Save Mart Cos.

Food and Beverages 264

Food and Beverages Automotive Operations Management 264

Forrester eCommerce

APRIL 3, 2025

I recently spoke with Donald MacDonald, Head of OCBC’s Group Data Office, about the bank’s AI journey. OCBC has emerged as a leader in enterprise AI adoption, seamlessly integrating generative AI across its operations. Q: Donald, OCBC’s success with AI seems to stem from a long-term vision rather than a sudden pivot.

Banking 365

Banking Operations Financial Services Technology 365

Retail TouchPoints

JANUARY 21, 2025

In North America, the companys primary banners are Marshall Retail Group and InMotion. SMG currently operates six other RMNs in addition to WHSNAs, including Asda s LS Eleven Media Services, Boots Media Group and Morrisons Media Group. WHSNA is part of WHSmith , which operates 1,700+ stores across 30 countries.

Travel 299

Travel Retail Leisure Omnichannel 299

Retail TouchPoints

MARCH 20, 2024

Former Walmart exec and Jet.com founder Marc Lore and his newest company Wonder Group have raised $700 million from various investors to support its Vision, Capital and People (VCP) plan , which is designed to support the business’ execution and scale, Lore revealed in a LinkedIn post.

Technology 312

Technology Operations Improvements Customer Experience 312

Retail TouchPoints

NOVEMBER 5, 2024

He is the retired Chair of the Institutional Clients Group of Citigroup and serves on the boards of Citizens Financial Group and MetLife. Kelly joined the Dollar Tree board in 2022 and was first elected Lead Independent Director in March 2022, followed by re-elections in 2023 and 2024.

Presentation 273

Presentation Supplies Retail Customer 273

Retail TouchPoints

NOVEMBER 26, 2024

” Groups supporting the recent advances in the representation and rights of historically underrepresented groups aren’t accepting this latest pendulum swing lying down. The Founder and President of the National Black Farmers Association , John Boyd Jr.,

Supplies 278

Supplies Operations Consumer Marketing 278

Forrester eCommerce

APRIL 23, 2025

Discover how you can begin your shift to buying groups with just three steps. MQLs are a barrier to your organizations progress.

B2B 221

B2B Marketing 221

Retail TouchPoints

OCTOBER 7, 2024

Mytheresa has entered into a binding agreement with Richemont to acquire the Yoox Net-a-Porter (YNAP) business and create a “multi-brand digital group of significant scale,” according to a company announcement. The deal is expected to close in the first half of 2025, pending antitrust approvals.

Operations 263

Operations Presentation Technology Customer 263

Retail TouchPoints

JANUARY 17, 2025

Stacy Shaw wants to make it very clear that Starboard Group is specifically in the business of vacation retail, as opposed to the broader travel retail category. She revealed Starboard Groups sometimes twisty path to land-based retail and the strengths it brings to the luxury retail space.

B2B 278

B2B Travel Retail Shipping 278

Retail TouchPoints

OCTOBER 25, 2024

A range of business groups — including the Interactive Advertising Bureau (IAB) , the Michigan Press Association and the National Federation of Independent Businesses (NFIB) — have filed two apparently coordinated petitions to block the Federal Trade Commission ’s new “click-to-cancel” rule.

Subscription 261

Subscription Electronics Consumer Customer 261

Retail TouchPoints

OCTOBER 27, 2024

population — just a bit fewer than Baby Boomers ( 20.93% ) and the largest current group, millennials ( 21.71% ), according to Statista. alone — an enormous, and increasingly powerful, consumer group. They’re Gen Z, born between 1997 and 2012 and comprising 20.69% of the U.S. That’s approximately 67 million people in the U.S.

Social Media 321

Social Media Magazine Consumer Payment Services 321

Retail TouchPoints

DECEMBER 10, 2024

Activist investment firm Barington Capital Group and real estate development company Thor Equities have taken a stake in Macys Inc. The most recent included a six -month-long long tussle with a group of investors led by Arkhouse Management which offered to buy out the company and take it private that Macys board rejected earlier this year.

Department Stores 297

Department Stores Operations Recommendation Improvements 297

Forrester eCommerce

SEPTEMBER 23, 2024

Get a detailed look at the winner of this year's Forrester Enterprise Architecture Award for EMEA DRÄXLMAIER Group.

Technology 243

Technology 243

Retail TouchPoints

NOVEMBER 27, 2024

UK-based JD Sports has acquired Groupe Courir , a 323 -store sneaker retailer with locations in France, Spain, Belgium, the Netherlands, Portugal and Luxembourg. The €520 million ( $548.1 million USD) purchase price will be paid through a combination of existing cash and a drawdown of JD Sports’ revolving credit facility.

Retail 289

Retail Fashion Operations Customer 289

Retail TouchPoints

FEBRUARY 26, 2025

Millennial and Gen Z-focused fashion retailer Revolve Group has decided to turn its temporary holiday pop-up at The Grove inLos Angelesinto its first permanent location. Launched in 2003, Revolve Group connects a community of consumers and global fashion influencers with more than 1,000 emerging, established and owned brands.

Fashion 221

Fashion Accessories Apparel Consumer 221

Forrester eCommerce

SEPTEMBER 14, 2023

The buyer's journey and revenue process, although connected, are different perspectives of the buyer to seller relationship. Learn more in this week's Saying Goodbye to MQLs blog.

Blog 438

Blog B2B Marketing 438

Retail TouchPoints

MARCH 3, 2025

In April 2024, Ticketmaster suffered a substantial data breach for which the hacking group ShinyHunters claimed responsibility. The attacks only continued in July, Neiman Marcus Group was among several companies affected by attacks targeting users of the cloud-based data storage platform Snowflake.

Payment Services 207

Payment Services Retail Point of Sale Supplies 207

Retail TouchPoints

DECEMBER 11, 2024

The New York Stock Exchange (NYSE) has begun proceedings to delist the common stock of The Container Store Group , beginning with an immediate suspension of trading on the stock. The retailer received a warning in May 2024 after its stock dipped below an average trading price of $1 for more than 30 days.

Marketing 270

Marketing Retail 270

Retail TouchPoints

FEBRUARY 26, 2025

Following the bankruptcy of Quiksilver store operator Liberated Brands earlier this month, Quiksilver owner Authentic Brands Group has moved swiftly to ensure that Quiksilver-branded apparel is still available to consumers. and Canada.

Apparel 268

Apparel Operations Management Consumer 268

Retail TouchPoints

NOVEMBER 22, 2024

Martha Stewart, Jennifer Hudson, Eva Mendes, and Kimberly Schlapman of the country music group Little Big Town will each host live shows showcasing a curation of Amazon’s Black Friday deals , from books to music to housewares. “TalkShopLive and Amazon Live both lead video commerce in the U.S.,

eCommerce 277

eCommerce Books Channel Customer 277

Retail TouchPoints

DECEMBER 27, 2024

According to the Pew Research Center, only 52% of this group are non-Hispanic white, compared to 61% of millennials. Companies that can clearly communicate their mission and demonstrate their positive impact whether through sustainable practices, ethical sourcing or social causes are far more likely to resonate with this group.

Social Media 278

Social Media Retail Shipping Costs Mobile 278

Retail TouchPoints

DECEMBER 2, 2024

On the fourth floor, the luxury brand has unveiled a restaurant concept developed in partnership with restaurateur Stephen Starr and Starr Restaurants group. The menu for Le Café Louis Vuitton is being brought to life by Executive Chef Christophe Bellanca, who has received a Michelin star for his restaurant Essential.

Arts 297

Arts Fashion Retail Customer Experience 297

Retail TouchPoints

JULY 5, 2024

Marking the culmination of nearly seven years of on-again, off-again negotiations, HBC , parent company of Saks Fifth Avenue and Bergdorf Goodman , will acquire another storied luxury department store brand, Neiman Marcus , for $2.65 Amazon will be an investor in the newly formed Saks Global , which also will include the Saks Off 5 th brand.

Department Stores 306

Department Stores Banking Technology Operations 306

Retail TouchPoints

DECEMBER 16, 2024

Retail Group , including a store in the Mall of America. Partnering with retailers and wholesalers that have strong local expertise aligns with WHP Globals strategies for these two brands. The parent company announced plans to roll out brick-and-mortar Toys R Us flagship stores in September 2023 in a partnership with Go! The initial U.S.

Toys 265

Toys Operations Marketing Retail 265

Retail TouchPoints

DECEMBER 18, 2024

We are thrilled to partner with The Fresh Market, said Philippe Bottine, CEO Americas and Group Deputy CEO at VusionGroup in a statement. This collaboration is a testament to our shared dedication to innovation and excellence within the retail landscape.

Electronics 264

Electronics Improvements Management Marketing 264

Groove

OCTOBER 10, 2024

Both play unique and vital roles in a store's overall email marketing strategy, and here's what you need to know about each one: Campaigns Campaigns are scheduled emails, and they can be sent to either a broad audience or segmented groups. These messages are commonly used for promotions, new product launches, or seasonal updates.

Shopify 354

Shopify Marketing Merchant Services Recommendation 354

Retail TouchPoints

JANUARY 2, 2025

Seeking to focus more on ecommerce and other digital businesses, Alibaba Group plans to sell its more than 70% stake in Sun Art, operator of RT-Mart and M-Club stores in China, for $1.6 However, the platforms will continue to operate independently, according to a statement by E-mart parent company Shinsegae Group.

Arts 162

Arts Department Stores eCommerce Platforms Operations 162

Retail TouchPoints

NOVEMBER 6, 2024

Campaigning under the slogan “Make Crime Illegal Again,” proponents of Prop 36 played on these perceptions and found traction with California voters — despite opposition from most of the state’s Democratic leadership as well as efforts by Governor Gavin Newsom to preempt the measure by passing a swath of retail crime legislation in August.

Retail 288

Retail Marketing 288

Forrester eCommerce

JANUARY 12, 2021

^CLICK IMAGE FOR FULL SCREEN^ The channel software stack comprises a group of technologies that help companies develop, design, and execute plans to find, recruit, onboard, develop, enable, incent, co-sell with, manage, measure, and report on partners.

Channel 545

Channel Technology Management Customer Experience 545