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Richpanel Review: Multi-Channel Customer Support for Shopify and More

Ecommerce Platforms

One of the core features that helps Richpanel stand out from the competition is how it allows store owners to handle customer support from multiple sales channels in one place. The customer self-service portal even gives out product recommendations based on customer questions. Multichannel Support. Workforce Management.

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How to Choose The Right PPC Agency

Kissmetrics

But year after year, global ad spend across every major PPC channel is growing even higher. In this article, I cover: What to look for in a PPC agency How to work with them for maximum results Steps to finding the right agency My top five recommendations. Strong mobile optimization capabilities. So, that’s a TON of money.

PPC 279
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What’s in Store for Grocery in 2022?

Retail TouchPoints

Outfits like GoPuff, Gorillas and 1520 took the grocery market by storm in 2021, offering a limited menu of consumables, delivered to your door in an incredible 30 minutes or less (and commanding multi-billion dollar valuations in the process.) Mobile commerce will define the next evolution of grocery shopping.

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How to Make ‘Buy Online, Pick Up in Store’ (BOPUS) Work for Your Digital Brand

Kissmetrics

However, it requires synergy between online commerce channels and physical retail to succeed. What are the advantages of the buy online, pick up in-store strategy, and how can retailers deliver? Here’s how the process works: Customers place the order: Shoppers purchase goods online through the retailer’s mobile app or website.

eCommerce 282
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How to Choose the Best Live Chat Software for Your Business (2023)

Ecommerce Platforms

So, stick with us as we aim to answer the question: how to choose the best live chat software? On top of that, live chat software usually makes it easy for customer support agents to send links to help articles or product recommendations. This multi-media approach often leads to faster and more efficient problem resolution.

Live Chat 104
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How to Meet and Exceed Amazon-Driven Customer Expectations 

ESW

But as retailers and brands with DTC ecommerce channels know, meeting online customer expectations in an Amazon-dominated environment is challenging to say the least. While this was good news for brands that had or could set up ecommerce channels, it may have accelerated and intensified The Amazon Effect. Omnichannel is here to stay.

eCommerce 139
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How to Sell Across Channels and In-Person with Shopify POS Go

Ecommerce Platforms

Shopify POS Go is a mobile point of sale device for running your entire back office from one small module. As a result, we’d like to walk through ways to properly sell across channels with Shopify POS Go. Quite bit, actually. We’re beyond excited about the launch of Shopify POS Go, for both merchants and consumers.

POS 104