Retail TouchPoints

APRIL 5, 2023

GNC will revamp its brick-and-mortar stores to make them into “home bases” where its tech-driven omnichannel experience will be launched. GNC has partnered with Salesfloor to bridge GNC.com with in-store associate coaching to create an omnichannel social selling experience. From there, the entire transaction can be completed virtually.

Omnichannel 264

Omnichannel POS Mobile Operations 264

Retail TouchPoints

JANUARY 9, 2024

Diversifying advertising budgets with omnichannel media, like digital audio, will help advertisers reach unique and performative audiences at scale, with mere clicks of a button. Programmatic platforms have made embracing “other” omnichannel solutions, including digital audio, very easy for RMNs and self-serve buyers.

Retail 290

Retail Omnichannel Channel Mobile 290

365 Retail

MARCH 13, 2023

By building an omnichannel strategy, brands can diversify reach and expand their presence across different channels to communicate with audiences they may have previously failed to resonate with, as well as engage new customers. But what exactly is omnichannel and how can online retailers adapt to meet ever-changing consumer habits?

Omnichannel 73

Omnichannel eCommerce Shipping Costs Social Media 73

Retail TouchPoints

SEPTEMBER 20, 2022

Walmart is expanding the reach of its retail media offerings through a series of new partnerships with TikTok , Snap , Roku and livestreaming platforms Firework and TalkShopLive to enable new off-site and video-based advertising capabilities. in the announcement post.

Retail 283

Retail Social Media Apparel Omnichannel 283

Retail TouchPoints

AUGUST 30, 2023

The 2023 Omnichannel Retail Index demonstrates that understanding what customers value and using that information to build long-term customer relationships is essential for survival. Offering shoppers more information can increase the likelihood of engagement and create a more holistic omnichannel experience.

Shipping Costs 259

Shipping Costs Improvements Live Chat Retail 259

Retail TouchPoints

APRIL 6, 2022

The technologies we’re referring to include video analytics and computer vision, thermal sensors, motion detectors, geospatial analytics, CRM omnichannel solutions and AR/VR to name a few, all of which cover a range of capabilities and price points. Driving Shopper Engagement. Rohan Sanil is CEO and Co-founder of Deep North.

Omnichannel 314

Omnichannel Events Operations Technology 314

Retail TouchPoints

MAY 9, 2023

Amazon has debuted a new immersive shopping functionality called Amazon Anywhere that allows customers to discover and buy physical products from Amazon within virtual environments such as video games, augmented reality applications and mobile apps.

Games 309

Games Consumer Electronics Accessories Shipping Costs 309

Retail TouchPoints

OCTOBER 8, 2020

GameStop has entered a partnership with Microsoft to enhance its backend and in-store solutions, empower associates with mobile devices and offer shoppers the Xbox All Access pass. GameStop plans to expand its physical and digital video game offerings as well as enhance its retail technology infrastructure through the deal.

Games 246

Games Omnichannel Retail Subscription 246

SellBrite

AUGUST 16, 2019

In the last few years, a lot of traditional content marketing has transitioned to video. Since the introduction of YouTube, businesses have started to create their own channels to increase brand awareness, share product information, generate traffic, and boost consumer engagement through video marketing. Video is Here to Stay.

eCommerce 101

eCommerce Social Media Information Blog 101

Retail TouchPoints

DECEMBER 31, 2020

There is much for retail organizations to do to make themselves resilient to the incoming challenges, but enhancing omnichannel capabilities and building powerful ecommerce experiences will be crucial. Omnichannel Approaches are the Way Forward. It is this effective omnichannel blend that will yield the most success.

Consumer 342

Consumer Omnichannel Customer Experience Technology 342

Retail TouchPoints

APRIL 25, 2023

As a result, more brands need to look for ways to incorporate 3D and AR tech into their omnichannel strategy. For example, Nike now has Nike Fit, a mobile shopping feature that helps customers find their perfect shoe fit using their smartphone camera. Where Does AR/3D Currently Stand?

Technology 276

Technology eCommerce Shipping Costs Games 276

Optimizely

FEBRUARY 21, 2017

Customers who shop on mobile do so with a different mindset than they do on any other channel. Research has shown that shoppers increasingly use mobile for early-stage browsing and discovery, then will switch to a different device to actually complete the purchase. mentality that many customers have while shopping on mobile (i.e.

Mobile 150

Mobile Retail Social Media Presentation 150

Retail TouchPoints

MAY 31, 2022

Source: Coresight Research “Building Blocks of the Metaverse: 5G” Both at a consumer and an enterprise level, 5G is still in its infancy, but it’s expected to grow quickly and become the dominant mobile access technology by 2027 reaching 90% penetration in North America within that time, according to Ericsson.

Merchant Services 354

Merchant Services Retail Mobile Food and Beverages 354

Retail TouchPoints

DECEMBER 13, 2023

Trend 2: Technology will Elevate Omnichannel Performance and Key Value Props Nearly two-thirds ( 63% ) of respondents to Retail TouchPoints’ annual Store Design & Experience Survey shared that better integrating technology into the experience was a top priority for them in 2023. Baird: Store KPIs really need to change.

Sporting Goods 317

Sporting Goods Technology Omnichannel Operations 317

Retail TouchPoints

SEPTEMBER 26, 2022

It’s no secret that retailers that pivot to an omnichannel offering are able to continue building meaningful relationships and personal connections with customers. Live selling transforms live video streams into shoppable content where shoppers can purchase simply by engaging with the video. Consumers Want Digital Interactions.

Consumer 264

Consumer Social Media Retail Live Chat 264

GetElastic

JUNE 7, 2016

Navigating the omnichannel universe is a challenge for many retailers. This article explores strategies for building an omnichannel business that makes sense to the reader’s unique business. Here is what our team of experts recommend when navigating the complexities of an omnichannel strategy.

Omnichannel 113

Omnichannel eCommerce Multi-channel eCommerce Technology 113

Retail TouchPoints

JULY 23, 2021

Providing multiple views of each product, with or without a person wearing them, close-ups of the fabric, and even short (runway) videos of models wearing items from different angles are ideal. In 2020, TechJury saw that the mobile market share worldwide was 52.1%, and 40% of people using the internet were searching from a smartphone.

Fashion 264

Fashion eCommerce eCommerce Platforms Social Media 264

Retail TouchPoints

DECEMBER 20, 2021

As retailers race to increase their ecommerce capabilities to meet this blended opportunity, those that seamlessly offer consumers what they want, when they want, regardless of how they are shopping — whether on mobile, social, or in-store — will win. Search provides a unified view and helps retailers bridge an omnichannel experience.

Consumer 363

Consumer Retail Travel Omnichannel 363

retailnext

OCTOBER 15, 2019

A great way to generate new and lasting business relationships is by exploring different marketing strategies, including video marketing. With video predicted to account for 80 percent of all web traffic by the end of 2019, the significance of this marketing tool for retailers cannot be overstated. Improve Customer Service .

Marketing 59

Marketing Retail Social Media Mobile 59

GetElastic

AUGUST 18, 2021

B2B companies are implementing new strategies to adapt to a changing market and take advantage of a growing online customer base, characterized by rising mobile usage, new expectations for personalization and self-service, and increasing demand for digital connectivity.

B2B 145

B2B eCommerce Payment Services Marketing 145

Retail TouchPoints

OCTOBER 25, 2021

By dramatically accelerating the speed of mobile networks, it paves the way for a dazzling array of innovations. The network’s rollout will play a vital role in supporting retailers in their quest to deliver a frictionless omnichannel experience. And the efficiency gains 5G supports will help improve operating margins.

Payment Services 317

Payment Services Retail Mobile Accessories 317

Retail TouchPoints

MAY 4, 2023

These touchscreens and in-store mobile devices are state-of-the-art plasma displays that bring visual creative to life. But I personally love the simplicity of Dunkin’ upgrading their static menus to digital so that the retailer can not only speak to consumers via motion and video, it also can customize offerings based on the time of day.

eCommerce 321

eCommerce Arts Consumer Travel 321

Retail TouchPoints

FEBRUARY 25, 2022

Most social networks offer in-app shopping solutions now, including live video to meet shoppers’ demands. Ecommerce now represents 21% of Nike’s total direct-to-consumer revenue , with 40% of that coming from its mobile apps. Redefining Social Shopping. Through 2021, nearly all the major U.S. Looking Ahead.

Social Media 306

Social Media Retail Events Channel 306

Sailthru

DECEMBER 21, 2017

The holiday season is swirling with omnichannel and online retail news. This week we’ll look into these stories as well as how the Wall Street Journal is personalizing its mobile app. This week we’ll look into these stories as well as how the Wall Street Journal is personalizing its mobile app.

Omnichannel 60

Omnichannel Mobile Workshop Gifts 60

Retail TouchPoints

SEPTEMBER 30, 2020

Following shutdowns from COVID-19, the bridal retailer has been innovating with various tools to bring the boutique experience online, including a virtual wedding stylist, virtual video appointments, and an online wedding vision board, checklist and website builder.

Omnichannel 306

Omnichannel Download Technology Customer 306

Retail TouchPoints

FEBRUARY 2, 2021

From essential purchases like groceries and toiletries to kitchen appliances and video game consoles, online retail stock has been flying off the virtual shelves all year, and the holidays have proven that the train isn’t slowing down any time soon.

Mobile 223

Mobile Customer Retention Games Omnichannel 223

Retail TouchPoints

DECEMBER 8, 2020

These shoppers were omnichannel-aligned even before the lockdowns hit, and American Eagle built on this foundation to help online sales reach 45% of its total in 2020. As mentioned before, we’ve accelerated our omnichannel shopping tools, including BOPIS and curbside pickup.

Customer 298

Customer Gifts Omnichannel Social Media 298

Retail TouchPoints

MAY 7, 2021

Offering a consultation process that’s driven by a digital tool not only shows that Madison Reed is a digitally minded company, but it also supports our omnichannel strategy to deliver a consistently rewarding experience both online and in store.”. For example, customers in Madison Reed’s retail-only locations researched an average of 2.86

Mobile 189

Mobile Technology Omnichannel Customer 189

Retail TouchPoints

NOVEMBER 1, 2021

If it’s not omnichannel, it’s not good enough for them anymore. In a survey from Perkins Coie LLP and the XR Association , nearly nine in 10 respondents said that by the year 2025, immersive technologies — including augmented reality, virtual reality, and mixed reality — will be as ubiquitous as mobile devices. . Can you add videos?

eCommerce 264

eCommerce Omnichannel Games Shopify 264

Retail TouchPoints

JANUARY 5, 2024

Unity is one of leading platforms for the development of real-time 3D content, with a suite of software and AI solutions that enable game and app developers to build and run immersive 2D and 3D content and experiences for mobile phones, tablets, PCs, consoles and augmented and virtual reality devices. More than 1.1

Games 264

Games Mobile Apparel Clothing 264

Retail TouchPoints

SEPTEMBER 14, 2022

Ahead of the holiday season, Walmart is adding new tools to support its mobile and online shopping with enhancements including: New styling features; Expanded Spanish-language search; An updated registry platform; and Inclusive functions for shoppers using SNAP and EBT. in a statement.

Gifts 264

Gifts Mobile Customer Experience eCommerce 264

Retail TouchPoints

APRIL 28, 2023

Video credit: True Religion True Religion discovers many of its True Creators via Instagram and TikTok, typically favoring people who already have a strong affinity for the brand. Using Mobile as the Community’s ‘Connecting Thread’ As True Religion grows and nurtures its community, digital will obviously be a core component of its strategy.

Social Media 278

Social Media Fashion Mobile Consumer 278

Sailthru

MAY 14, 2018

Mobile apps fail for a huge variety of reasons. But every successful app has something in common: A great mobile messaging strategy. An effective mobile messaging strategy reminds customers to open apps when they’re most likely to be receptive to the idea. How, then, do you build a mobile messaging strategy? That’s okay.

Mobile 76

Mobile Subscription Definition Download 76

Retail TouchPoints

OCTOBER 12, 2021

Now, we use tech that allows shoppers to input their mobile number so that they can go do other things while they wait. People became a lot more accustomed to using these contactless solutions [during the pandemic], so we’re using them to extend our aisles across the store via the JOANN mobile app.

Customer 264

Customer Customer Experience Supplies Omnichannel 264

Retail TouchPoints

JUNE 17, 2021

The solution provider’s “lift-and-learn” computer vision technology senses when a shopper picks up an item, and this triggers displays of videos and information related to the product without requiring any further action by the shopper. This can take the large audience of in-store shoppers and move them into being omnichannel shoppers.

Beauty and Health 179

Beauty and Health Department Stores Accessories Customer Loyalty 179

RetailMinded

OCTOBER 27, 2022

For example, retail businesses now integrate omnichannel strategies like M-commerce or mobile commerce to enable mobile shopping. Many consumers now rely on mobile devices to research products and services, make an order, and complete transactions. Accept Mobile Payments. Conclusion.

Payment Services 98

Payment Services Mobile Payments Retail Mobile 98

Retail TouchPoints

MAY 24, 2021

In 2018, the brand partnered with Salesfloor to deploy a new mobile platform for associates — known as StyleConnect — combining clienteling and mobile checkout with a customer-facing interface embedded on the retailer’s ecommerce site. How the Platform Works. Customer opens Customer Board and shops online with the associate.

Social Media 221

Social Media Mobile Live Chat Recommendation 221