Forrester eCommerce

DECEMBER 12, 2023

Since this is an emerging category of technologies, there’s always new innovations and trends to keep track of. My colleagues and I got together to create a list of the most important trends to follow across edge and IoT. We unpacked them in our recent report: The Top 10 Trends In Edge Computing And IoT, […]

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Technology Operations 285

Forrester eCommerce

DECEMBER 20, 2023

I am thrilled to share that I recently published our “Top 10 Infrastructure Trends In 2023“ This is the first of what we are hoping will be a yearly report. I had the opportunity to work with many of my analyst peers to curate this list of today’s top trends.

Operations 251

Operations 251

Retail TouchPoints

NOVEMBER 6, 2023

The core of this approach is “aligning our brand with the values and expectations of today’s consumers, while expanding our reach and optimizing our operations.” Peters explained that because Princess Polly is a demand-driven business, it has always strived to operate efficiently and avoid overproduction.

Fashion 263

Fashion Omnichannel Operations Consumer 263

Retail TouchPoints

JANUARY 12, 2024

For online retailers that want to stay relevant and competitive, it’s important to stay on top of the latest trends and strategies. Online retailers operating in these specific sectors in particular should not overlook TikTok’s potential for their advertising strategy. With its growing audience, which currently stands at 1.7

Social Media 320

Social Media Beauty and Health Multichannel eCommerce 320

Retail TouchPoints

APRIL 12, 2023

For their part, more mall operators are looking to diversify their tenant mix and incorporate additional brands that resonate with younger audiences. As a result, emerging brands, especially those operating primarily online, have a unique opportunity to break into brick-and-mortar by leveraging prime real estate.

Operations 334

Operations Omnichannel Customer Experience Consumer 334

Forrester eCommerce

AUGUST 8, 2023

There’s been a trend in the continuous integration (CI), continuous delivery (CD) and release automation (RA) world: DevOps tools merging into a unified platform. It’s been happening for a while. CI companies like JFrog and CloudBees have acquired CDRA companies like Shippable and ElectricCloud.

Operations 195

Operations Customer 195

Forrester eCommerce

NOVEMBER 17, 2019

Here are some of the additional trends Forrester is tracking in DevOps for 2020: The end of plan/build/run and stage gates. We’ve governed and managed IT for decades on the plan/build/run operating model, but […]. We were limited in number and format and there were a lot of great ideas.

Operations 356

Operations Management Customer 356

Forrester eCommerce

NOVEMBER 6, 2020

This accelerated an already ongoing trend for companies to become future fit — i.e., adaptive, creative, and resilient. The world didn’t stop when the global health pandemic clobbered businesses around the globe. Companies large and small stepped up to the plate to find creative solutions.

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Operations Customer 419

Retail TouchPoints

NOVEMBER 3, 2021

Buzek, who has studied and quantified retail technology for decades, shared the top 10 contactless trends to watch for in the coming months and years. A key reason for this trend is that retailers are having difficulty managing all the data involved in current shopper journeys with their current technology architectures.

Payment Services 363

Payment Services Shipping Costs Electronics Fulfillment 363

Groove

FEBRUARY 27, 2024

He is responsible for developing and executing the overarching strategies and OKRs that ensure scalable and sustainable long-term growth, leveraging his expertise in digital marketing, e-commerce operations, product launch, and cross-channel sales team management.

eCommerce 195

eCommerce Apparel Operations Multi-channel 195

Forrester eCommerce

FEBRUARY 22, 2022

“Do Operating Systems Matter Anymore?” Today, we know that OS proliferation is happening — a majority of technology decision-makers in 2021 indicate that they have four or more operating systems in their organization — and it’s only going […].

Operations 195

Operations Technology 195

Retail TouchPoints

FEBRUARY 3, 2021

Seismic shifts in consumer trends accelerated by the pandemic will have long-lasting implications for the retail industry at large. The study used a nationally representative sample of more than 1,000 consumers and feedback from the Future Commerce Expert Network, a group of knowledgeable retail and brand operators.

Consumer 342

Consumer Retail Jewelry Arts 342

Retail TouchPoints

JULY 25, 2023

But it’s how those stores operate that allows them to effectively serve as fulfillment hubs. The Vital Importance of Listening to Store Teams Mikos and other Walgreens executives were well aware that store pickup had to operate like clockwork, and it’s used a combination of training and technology to make that happen.

Payment Services 246

Payment Services Operations Omnichannel Fulfillment 246

Retail TouchPoints

JULY 27, 2020

Earlier this year, we released a report, titled “The Best Vision is Insight,” outlining our predictions for the top retail trends of 2020. Now, the newfound immediacy of the trends has, if anything, made them more insightful. Here’s a list of the original five trends with additional thoughts on their relevance today.

Payment Services 242

Payment Services eCommerce Small Business Retail Retail 242

Retail TouchPoints

FEBRUARY 7, 2023

Here are five key trends for retailers to pay attention to as they strategize for the months and years ahead: Retail Media Networks (RMNs): One of the most important topics of the past 18 months, RMNs offer the opportunity for many grocers to expand their revenue by monetizing their data and scaling their on-site and off-site audience activation.

Retail 278

Retail POS Apparel Department Stores 278

Kissmetrics

SEPTEMBER 3, 2021

Are you hoping to identify MarTech trends that can help your campaigns be more effective and run more smoothly? In this blog, we unpack the six biggest MarTech trends looming over the marketing industry and how you can use them to your advantage. 6 MarTech Trends. What MarTech Trends Will Dominate the Market?

Marketing 278

Marketing Leisure Reference Consumer 278

Retail TouchPoints

JUNE 1, 2022

There are 10 Trends unfolding before us right now, very much worth watching. The Top 10 trends driving retail growth today are not predictions; they’re real and happening right now. The fact is, when it comes to what’s ahead for retail, no one really knows. Shoppers are returning to stores, again. This is growing, every day.

Retail 299

Retail Games Magazine Demo 299

Retail TouchPoints

MAY 25, 2023

So as the tide of consumer preferences shifts, how can consumer goods companies ensure that their operations are truly sustainable to tap into this growing market and, at the same time, navigate the treacherous waters of ESG reporting? Integrate sustainable practices into operational strategies to unify sustainability and business growth.

Consumer Goods 246

Consumer Goods Operations Consumer Supplies 246

Forrester eCommerce

JUNE 15, 2020

Many firms have felt the pain of store closures and need to adapt their operations to online-only sales and social-distanced operations across warehouses. The pandemic’s impact on retail is a story of two halves.

Operations 333

Operations Retail Consumer Customer Experience 333

RETAIL MANAGEMENT SOFTWARE

JANUARY 16, 2024

The initial crucial step involves examining current trends and formulating adaptive strategies. In 2024, we can see the following trends are poised to reshape the retail landscape, providing insights to keep your business ahead of the curve. Here are the top innovative retail trends to watch in 2024.

Payment Services 98

Payment Services Retail Supplies Omnichannel 98

Retail TouchPoints

FEBRUARY 9, 2022

With that, the majority of us started to operate more and more aspects of our lives online as well. This innovation only looks set to continue throughout 2022, so to make sure your brand stays at the forefront of these digital developments, here are four of the most innovative trends in ecommerce design to explore this year.

eCommerce Design 306

eCommerce Design eCommerce Travel Mobile 306

Retail TouchPoints

OCTOBER 9, 2023

These four emerging trends elevate the urgency for supply chain execs to move distributed order management (DOM) to the top of their lists. #1: Retailers need additional tools to fully integrate these stores’ back-of-house (BOH) operations into the rest of their supply chain. In 2024, it won’t be your dad’s supply chain. More fluid.

Supplies 306

Supplies Fulfillment Retail Omnichannel 306

Forrester eCommerce

JUNE 10, 2020

You must also consider operational, privacy, and compliance risks in your pandemic recovery plans. To help with your pandemic recovery plans, Forrester developed two sets of pandemic management protocols for bringing employees back. Government guidelines along with health and safety risks are undoubtedly top of mind, but there’s more.

Operations 459

Operations Management 459

Retail TouchPoints

OCTOBER 24, 2023

Culture and Community are Core to Success The idea of building community around a brand has firmly moved from “new trend” to “necessity,” particularly for brands targeting younger consumers or playing in ultra-competitive categories. We lean into a lot of trending moments, games that are launching and cultural moments.”

Food and Beverages 278

Food and Beverages Workshop Games Consumer 278

Forrester eCommerce

MAY 11, 2022

CMOs are currently confronted with a challenging environment, rapidly evolving requirements, and the need for change, which impacts organizations’ growth strategy and operating business. Forrester’s Marketing Survey, 2022, revealed insights that can help B2B marketing leaders strengthen their marketing strategy.

B2B 365

B2B Operations Marketing Customer Loyalty 365

Forrester eCommerce

JUNE 8, 2022

Forrester's Digital Operation Platforms (DOPs) Now Tech is now live. This blog highlights key DOP vendors and market trends.

Operations 150

Operations Blog Marketing Technology 150

Optimizely

JANUARY 15, 2020

However, far too many agents are operating with little access to data, and do so almost exclusively reactively. Watch Point Line Trend: The post Point Line Trend on… Proactive Outreach appeared first on Zaius. What if brands turned the tables, and led with service ?

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Forrester eCommerce

SEPTEMBER 10, 2021

Each month, the infrastructure and operations (I&O) team writes incredible research. Greetings everyone! As a research director, I get to not only see the final outcome but also all of the work and client insights that went into its creation. For those who know me, I am quick to call these out via inquiry calls […].

Operations 276

Operations Customer 276

GetElastic

APRIL 11, 2023

The world of commerce is evolving rapidly, and brands need to keep up with the latest technologies and trends to stay ahead of the game. In 2023, headless commerce is expected to become a mainstay of eCommerce operations, with more brands than ever adopting it to streamline their operations and boost sales.

Payment Services 147

Payment Services Payments Social Media Mobile 147

365 Retail

APRIL 26, 2024

These innovations not only streamline operations but also provide you with tailored shopping experiences that align with your preferences and expectations. The post Tech Trends Shaping Retail: From AI to Blockchain appeared first on Retail News and Events.

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Payment Services Cryptocurrencies Retail Digital Currency 52

Retail TouchPoints

FEBRUARY 21, 2022

Virtually every aspect of the enterprise, from product development and analytics to operations and marketing, will need to evolve in parallel with the modern market; retailers need to rethink their cross-functional operations to thrive as they progress into the future. Driving digital innovation.

Consumer 313

Consumer Merchant Services Apparel Supplies 313

Retail TouchPoints

OCTOBER 4, 2023

Flexibility and timeliness are absolutely key when it comes to responding to fast-moving buying trends, as retailers must balance longer-term buying choices with customers’ shorter-term impulse decisions. Provide a Brilliant User Experience Speed is key when capitalizing on short-term buying trends.

Omnichannel 264

Omnichannel Merchant Services BigCommerce Payment Services 264

Salsify

MARCH 14, 2023

Just as the vast biodiversity of the Amazon rainforest can often serve as a microcosm of the planet’s broader ecology, the sheer scale of Amazon.com’s operation can also provide some insights into the behaviors and trends shaping the global economy.

eCommerce 145

eCommerce Operations 145

Retail TouchPoints

APRIL 21, 2022

Retail industry professionals know how vital it is for them to stay abreast of the latest consumer and societal trends. When your job is ultimately about pleasing the public with the products you offer, you’d better have a solid grasp of what’s important to customers today — and most of all how their expectations may change in the future.

Retail 278

Retail Workshop Events Consumer 278

Retail TouchPoints

SEPTEMBER 20, 2023

In this way, the Q New York flagship “builds on Aston Martin’s longstanding commitment to luxury craft and the growing trend of personalization,” as the company says. Show up, and you are literally the lead character in a new movie about crafting a vehicle that no one has ever even owned.

Retail 261

Retail Fashion Presentation Omnichannel 261

Forrester eCommerce

JUNE 11, 2021

Each month, the infrastructure and operations (I&O) team writes incredible research (sorry for missing April initially!). As a research director, I get to not only see the final outcome but all of the work and client insights that went into its creation. For those who know me, I am quick to call these out via […].

Operations 285

Operations Customer 285

Algopix

OCTOBER 27, 2023

As we approach 2024, it’s essential for both established and aspiring eCommerce sellers to stay ahead of the curve by anticipating and preparing for the upcoming trends that will shape the industry. eCommerce businesses should consider investing in AR applications and product visualization tools to keep up with this trend.

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eCommerce Payment Services Cryptocurrencies Shipping Costs 118