Retail TouchPoints

NOVEMBER 18, 2022

Deliveries from more than 2,000 Rite Aid stores in 16 states will be powered by the Grubhub Marketplace , making thousands of the retailer’s OTC, wellness products and snacks more accessible to consumers. In August 2022 Office Depot partnered with Uber Eats to deliver office supplies from more than 900 of its stores.

POS 287

POS Point of Sale Customer Experience Supplies 287

365 Retail

JUNE 20, 2022

Digital is a key element in bringing this story together, which means for retailers, displays form an integral part of their store strategy. From high bright screens to 37” stretch displays, creating impactful first impressions are crucial for retailers as stores are opening up again.

Customer 52

Customer Retail Demo Technology 52

Retail TouchPoints

FEBRUARY 21, 2023

In retail, the wow factor refers to the business’ ability to amaze customers and convert them into store or brand admirers. Retailers that understand the customer journey and adopt innovative strategies are looking at ways to turn their brick-and-mortar stores into experience centers. Most stores today have wired connectivity.

Sporting Goods 258

Sporting Goods Payment Services Retail Supplies 258

Retail TouchPoints

MARCH 21, 2022

Sephora USA will deploy the FreedomPay solution in its 500 stores in the Americas as the beauty retailer continues to fortify its digital offerings both in-store and online. Sephora has been a long-time investor in customer-facing technologies for both in-store and online shoppers.

Technology 238

Technology POS Mobile Point of Sale 238

Retail TouchPoints

JULY 12, 2023

Brands and retailers frequently partner with design strategy firms and tech integrators to bring new store concepts to life. For Purple’s Senior Director of Retail Environments, Cindy Speters, it means “being honest, almost to the point of pain.” For example, the store experience does not have a traditional point of sale.

Technology 238

Technology Consumer Omnichannel Point of Sale 238

Retail TouchPoints

DECEMBER 23, 2021

Design for retail experiences is a hot topic of conversation, especially as shoppers return to stores for the holiday season, still under the influence of a COVID pandemic. Whether you’re strategic about it or not, sound is actively telling an emotional and functional story about your retail space.

Retail 278

Retail Payment Services Consumer Point of Sale 278

iVend

APRIL 9, 2024

In today’s modern retail stores, the point of sale no longer has to be a fixed counter – it could be anywhere in the store. This increase in uptake is due to the fact that mobile POS retail technology plays not just one, but many roles in a retail business, helping to grow sales and drive operational efficiencies.

POS 52

POS Electronics Payment Services Point of Sale 52

Retail TouchPoints

MAY 18, 2021

Fixtures, furnishings and equipment (FFE) are setting a new tone in the cannabis retail space. Product is displayed front and center, rather than positioned along the perimeter of the store, and lighting has shifted from harsh ceiling floodlights to eye-level fixtures. Timely buildouts in the cannabis retail space are essential.

Jewelry 299

Jewelry Customer Experience Customer Loyalty Point of Sale 299

Retail TouchPoints

APRIL 20, 2022

Now the retailers, with 25 and six brick-and-mortar locations respectively, are bringing their brands to the next level through highly immersive store experiences and a concentrated focused on store growth. Plus, regulatory requirements require these stores to be located in industrial areas, away from traditional retail locations.

Retail 354

Retail Social Media Technology Events 354

Retail TouchPoints

FEBRUARY 7, 2023

American Dream’s newest tenant will be The ADdress, a 55,000-square-foot multi-brand store in a space that previously had been leased by Century 21 , according to Glossy. The concept was developer by Triple Five Group and is billed as the “first-ever modest clothing department store” (i.e.

Payment Services 262

Payment Services Department Stores Clothing Banking 262

Retail TouchPoints

JUNE 7, 2021

This vast migration of consumers from brick-and-mortar stores to the digital marketplace began at least as early as Amazon opening its doors. Retail workers traditionally occupied point-of-sale positions or customer services positions, but now they are central to the success of complex and sophisticated supply chain operations. .

Supplies 303

Supplies Retail Fulfillment Point of Sale 303

iVend

MARCH 20, 2024

In today’s modern retail stores, the point of sale no longer has to be a fixed counter – it could be anywhere in the store. This increase in uptake is due to the fact that mobile POS retail technology plays not just one, but many roles in a retail business, helping to grow sales and drive operational efficiencies.

POS 52

POS Mobile Payment Services Point of Sale 52

Retail TouchPoints

APRIL 16, 2024

“It’s exciting to see a checkout-free capability live in one of our stores,” said Eric Traxler, VP of IT at Aldi in a statement. Although more challenging, it was important to us to launch this technology in a typical store and not one purpose-built for us,” noted Will Glaser, CEO of Grabango in a statement.

Technology 130

Technology Consumer Retail Point of Sale 130

Retail TouchPoints

JANUARY 26, 2022

For those not familiar, it’s an enormous structure, and like most auto-centric suburban shopping centers, it’s surrounded by acres of parking spaces. It’s also an outgrowth of the fact that many malls already had large spaces sitting empty because the traditional anchor stores had left.

Outdoor 323

Outdoor Events Technology Customer Experience 323

Retail TouchPoints

NOVEMBER 3, 2021

To prove the value of these experiences, Buzek cited results at retailer Sam’s Club , where stores that offered a self-checkout option registered sales 18% higher than those without it. More Mobile Deployments for Store Associates and Managers Mobile solutions empower managers to get out of stores’ back offices and onto the floor.

Payment Services 359

Payment Services Shipping Costs Electronics Fulfillment 359

iVend

APRIL 20, 2023

The point of sale is the engine room of every store, where the transactional business of retail takes place. It’s also often the only point at which there is any direct engagement with the shopper. Flexibility – the number of checkouts a store needs may increase – say in holiday season, or during sales.

POS 98

POS Mobile Point of Sale Payment Services 98

Retail TouchPoints

JUNE 15, 2022

The chatter of the store “being dead” is evolving from belief that the physical store is fading amid the shift to digital, to seeing that it’s the role of the store that is changing — and a vital one at that. Still, many retailers are opening fewer and often smaller stores with increasing expectations for top-notch experiences.

Payment Services 264

Payment Services Books Live Chat Fashion 264

Retail TouchPoints

SEPTEMBER 19, 2023

Consumers select their items and then leave the store via an exit gate that they unlock either with their credit or debit card or by hovering their palm over an Amazon One device. We are seeing great traction for this new store, and our fans are enjoying the experience.”

Apparel 272

Apparel Technology Payment Services Games 272

Retail TouchPoints

JULY 14, 2023

Retailers are adapting their store environments to meet consumers’ heightened demand for ease and convenience. Nearly half ( 46% ) of retailers surveyed in Retail TouchPoints’ Store Operations Survey noted that they provide mobile POS to associates — and an additional 31% plan to implement the technology this year.

POS 236

POS Mobile Payment Services Technology 236

Retail TouchPoints

FEBRUARY 15, 2021

Even the best business plans expect some bumps along the road: financial insecurity among consumers, supply chain complications, a shortage of labor or reduced in-store traffic. Demand for brick-and-mortar space was last on the list, and CBRE expects a 50% decrease in demand for store spaces. A Look at the Market.

Retail 278

Retail Leisure Fulfillment Operations 278

Retail TouchPoints

MAY 27, 2022

Consumers visiting brick-and-mortar stores, particularly those in the market for big-ticket items, want store associates both to help them understand exactly what they’re paying for and connect them with the model that fits their needs and budget. The 10 stores where associates received the mobile-delivered training saw a 26.2%

Electronics 283

Electronics Consumer Electronics Games Point of Sale 283

Retail TouchPoints

OCTOBER 19, 2022

Beyond Yoga has opened its first brick-and-mortar store in Los Angeles, where the retailer’s story began in 2005. In developing a strategy for its physical location, Beyond Yoga focused on allowing its popular textiles to shine through via educational signage, thoughtful product displays, comfortable spaces and artistic installations.

Books 147

Books Shopify Technology Point of Sale 147

Retail TouchPoints

MAY 27, 2022

H&M Group is rolling out a pilot of several new tech-enabled in-store shopping solutions at COS stores in the U.S., The first store to pilot the new suite of solutions is the Beverly Hills, Calif., On the store floor, other types of smart mirrors are available for virtual try-on and styling.

Payment Services 297

Payment Services Fashion Recommendation Customer Experience 297

Retail TouchPoints

JUNE 15, 2022

That is why Interstore | Schweitzer , which believes brick-and-mortar is the linchpin of the omnichannel customer experience, analyzed food stores all over the world, coming up with a list of 50 stores they believe every serious retailer (and food lover) should visit. Space and Atmosphere. Expertise and Craftsmanship. “We

Omnichannel 254

Omnichannel Customer Experience Department Stores Consumer 254

Retail TouchPoints

DECEMBER 13, 2023

After years of lockdowns and digital-driven behaviors, consumers’ actions have shown how crucial the store experience is to how they shop and interact with brands. Retail TouchPoints asked experts across the store design, experience and technology realms to share the trends they believe will drive brick-and-mortar innovation.

Sporting Goods 303

Sporting Goods Technology Omnichannel Operations 303

Retail TouchPoints

OCTOBER 9, 2023

It has only been a few years since ecommerce flipped the switch on brick-and-mortar, but the use of the term doesn’t fully convey the role that retail stores play in modern business. When did you notice that your favorite store had changed? Or that Clinique and MAC makeup is now sold in certain Target stores.

Supplies 304

Supplies Fulfillment Retail Omnichannel 304

Retail TouchPoints

FEBRUARY 7, 2023

We expect RMNs to expand beyond grocery into apparel and specialty and convenience stores. Health and Wellness: An emerging space for many retailers, health and wellness is becoming an important new business line for big box retailers as well as C-stores. This is the first step toward a reimagining of the physical store.

Retail 272

Retail POS Apparel Department Stores 272

Retail TouchPoints

FEBRUARY 27, 2024

In the store environment, retailers need to evaluate the physical security of POS terminals and self-scanning technology. While the report primarily focuses on how AI can optimize store layouts and marketing strategies, there is an underlying message on data security.

Payment Services 272

Payment Services Retail POS Operations 272

Retail TouchPoints

JUNE 28, 2023

As a result, store design teams are thinking more critically, and intentionally, about their new physical experiences — especially if technology plays a supporting role. Store design teams need to determine what exactly they’re trying to accomplish within their spaces and how they will ascertain whether these goals are met.

Technology 277

Technology Consumer Mobile Operations 277

Ecommerce Platforms

FEBRUARY 9, 2023

Shopify POS Go is a mobile point of sale device for running your entire back office from one small module. Obviously, Shopify POS Go only makes sense for sellers who plan to process transactions face-to-face, but it’s obviously a wonderful opportunity for those with only an online store to expand into new business options.

POS 104

POS Shopify Merchant Services Channel 104

Retail TouchPoints

OCTOBER 29, 2021

There was a time when automation in the retail space meant autonomous point-of-sale checkouts, and chatbots were reserved solely for the ecommerce ecosystem. Before the dot-com boom, shopping was an activity that took place physically at brick-and-mortar stores. But what about physical retail stores?

Customer Loyalty 234

Customer Loyalty Recommendation Supplies POS 234

Retail TouchPoints

MAY 23, 2022

The next step for the 112-year-old floral and gift brand is offering its partner florists updated features within its new MercuryOnline (MOL) platform, powered by Shopify , which FTD CTO Matt Powell describes as “ how digital commerce interfaces with store operations.”. That’s what the word ‘Telegraph’ was for.

Payment Services 271

Payment Services Small Business Retail Shopify Gifts 271

Retail TouchPoints

JUNE 2, 2023

Retailers need to handle inventory in stores and distribution centers, keep an eye on both digital and physical shelves and keep costs down with efficient logistics and routing. We also have a heavy ship-from-store side, and it also drives our curbside pickup component. It manages our BOPIS component.

Management 273

Management POS Shipping Costs Supplies 273

Retail TouchPoints

JULY 27, 2020

Nowadays, the experience of browsing virtual re-creations of physical stores couldn’t be more important for consumers. But it’s worth remembering that those virtual environments are modeled on physical stores for a reason, and the future will see consumers flitting comfortably between both. Smooth Operators Appeal Online And Off.

Payment Services 203

Payment Services eCommerce Small Business Retail Retail 203

Korona

JANUARY 16, 2023

Many customers will shop at convenience stores without ever remotely thinking about how much goes into operating them. C-stores have a ton of inventory, tough margins , and often long hours of operation. Luckily, nearly all of the software functionality that you need as a c-store owner can be run right out of your point of sale system.

Point of Sale 52

Point of Sale POS Retail Management 52

Wiser

NOVEMBER 29, 2023

They aim to encourage these entities to stock more of the product, allocate more shelf space, or promote it more vigorously to customers. Tactics often include bulk buying discounts, rebates, or incentives like free point of sale displays. It could span across mediums like store flyers, digital ads, or television commercials.

Consumer 146

Consumer Customer Loyalty Supplies Customer Retention 146

Retail TouchPoints

FEBRUARY 29, 2024

The point-of-sale (POS) system has always been the one truly indispensable technology for any merchant, large or small. While businesses like salons likely already had scheduling systems integrated into their operations, others needed to deploy them quickly — and they found that the POS was a logical place to work from.

Point of Sale 248

Point of Sale POS Payment Services Merchant Services 248