Retail TouchPoints

AUGUST 2, 2023

To help retail businesses and online marketplaces better understand the requirements of these laws, we provide more information regarding their application and compliance requirements. Namely, the marketplace must disclose the seller’s name and contact information such as their phone number, email and mailing address. What’s the News?

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Retail TouchPoints

FEBRUARY 17, 2023

Success in the new retail landscape in 2023 requires many of the characteristics of a winning sports team. The “coach” or CEO develops a road map or game plan to achieve the goal, which in retail is providing the ultimate customer experience, every day of the year. Winning teams begin with an end in mind.

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Retail TouchPoints

APRIL 11, 2022

Likewise, Deloitte shared its perspective on the evolving employment landscape and how retailers are working to “convert pandemic struggles into strengths.”. From cost increases to logistics bottlenecks to staffing challenges, there seems to be no end to the list of obstacles to efficient, profitable retail operations.

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Retail TouchPoints

APRIL 27, 2021

Amazon is well known for being one of the largest retailers in the world. What’s less well-known is that thousands of other retailers are using Amazon technology to power their businesses. Maybe you’ve heard about the cashierless Just Walk Out tech now being used by retailers like Hudson ? Developed by Retail, for Retail.

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Retail TouchPoints

MARCH 8, 2023

As savvy customers pull back the curtain on the carbon footprints of their go-to retailers, credibility in sustainable performance has emerged as a top requirement for brands competition. With greater transparency comes greater responsibility to reduce the carbon footprints of brick-and-mortar retail spaces.

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Retail TouchPoints

FEBRUARY 7, 2023

The annual retail gathering brought a huge set of new companies and interesting perspectives that will shape the future of retail over the next three years. This remains a $50 million to $100 million opportunity for most $5B+ retailers in 2023, and too few non-grocers are pursuing it as a solution.

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Retail TouchPoints

FEBRUARY 9, 2022

retailers will be able to accept contactless customer payments on their Apple iPhones via its new Tap to Pay functionality. Retailers will be able to accept contactless payments through a supporting iOS app on an iPhone XS or later device. Beginning later this year, U.S.

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Retail TouchPoints

MAY 5, 2022

This is especially true in the retail industry. The reality is this: When a customer needs help with a problem, their first thought isn’t to place a call to a contact center. Retailers need a platform that allows them to act smarter and respond faster. Customers want service, responsiveness and results, and they want it all now.

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Wiser

APRIL 23, 2024

Implementing technology solutions in retail environments presents several challenges, particularly in balancing the volume of data a brand wants to collect with the utility of that data, as well as the realities involved with in-store data collection (by field reps or mystery shoppers).

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Retail TouchPoints

JANUARY 18, 2024

The technology, particularly generative AI, already is powering use cases throughout the retail enterprise, and it’s still on a strong growth trajectory, even — or perhaps especially — because the technology itself is still developing. AI could be as big a change for retail as the internet and mobile phones.

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Groove

APRIL 18, 2024

It makes it easier to manage one or more retail stores in one place. If you have a retail location, migrate to Shopify POS. Contact Groove Commerce If you are ready to take your Shopify eCommerce to a new level and increase profits, contact Groove Commerce for Shopify ERP integration today. Place test orders.

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Retail TouchPoints

JULY 20, 2021

Zoom Video Communications has agreed to acquire Five9 , a provider of cloud-based contact center solutions, in an all-stock transaction valued at approximately $14.7 Customer service received renewed attention among retailers last year following the forced shifted to digital communication and service channels.

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Retail TouchPoints

JUNE 24, 2022

Gap will experiment with new ideas through four new retail spaces at its San Francisco headquarters, designed to support the Old Navy , Gap, Banana Republic and Athleta brands. Flexible retail stores that double as labs have led to some of the most interesting innovations of the past few years, both customer-facing and on the back end.

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TalkingRetail

DECEMBER 3, 2020

PayPoint is contacting local authorities offering its support to provide families in need with cash instead of supermarket vouchers during school holidays.

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TalkingRetail

SEPTEMBER 14, 2020

The NHS Covid-19 contact tracing app is due to be launched on 24 September as part of the coronavirus testing and contact tracing programmes in England and Wales. Retail premises are not generally required to collect contact information as the focus is on higher-risk locations.

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Retail TouchPoints

JULY 24, 2023

With so many unique approaches to connectivity, retailers often struggle with effectively reaching their customers. In fact, 71% of shoppers told McKinsey that they expect personalization from their favorite retailers , and 76% of shoppers are frustrated when retailers don’t offer personalization.

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ViiBE Blog - Retail

DECEMBER 18, 2020

Both call centers and contact centers are critical tools for customer service. Setting up a successful call or contact center is important for ensuring customer satisfaction and for building a brand’s value. What are contact centers ? Contact us! Source: Salesforce. Want to learn more?

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ViiBE Blog - Retail

DECEMBER 18, 2020

Both call centers and contact centers are critical tools for customer service. Setting up a successful call or contact center is important for ensuring customer satisfaction and for building a brand’s value. What are contact centers ? Contact us! Source: Salesforce. Want to learn more?

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Retail TouchPoints

JANUARY 11, 2023

It all started as a joke,” Earle admitted in a recent interview with Retail TouchPoints. “My When I wore the shirt to work, all these slightly miserable customers who never made eye contact with me started laughing, asking about the bakery and saying they had to get a shirt.”. Photo credit: Johnny Cupcakes.

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Retail TouchPoints

NOVEMBER 22, 2022

Although product and pricing remain key to acquiring customers in the retail space, it’s the top-notch, memorable experience a brand delivers that makes them stay. In fact, 70% of consumers say they’re more likely to give a brand their business if that brand offers the chance to contact them via text, web chat or other messaging options.

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Retail TouchPoints

AUGUST 21, 2020

That’s good news for retailers offering products in key categories such as decorations, costumes and candy, although merchants will need to adapt both their marketing and their assortments for a largely contact-free holiday. Retailers should use signage to suggest products that would be appropriate for that use.

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Retail TouchPoints

JUNE 1, 2023

The retailer also is launching an Optician Development Program to help vision associates gain more career opportunities as part of the initiative. The retailer raised pay for its pharmacy assistants in June 2022, bringing their average wage to $20 per hour. In January , Walmart raised pay for its workers to an hourly average of $17.50

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Retail TouchPoints

SEPTEMBER 1, 2020

As many non-essential businesses such as consumer retail locations start to reopen, it’s more important than ever that they improve and optimize cleaning operations to keep customers safe and comfortable while shopping. During pre-pandemic times, shoppers visited food retailers twice a week on average, but now they only go once a week.

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Retail TouchPoints

FEBRUARY 18, 2021

Retailers such as Best Buy and Apple were two of the first to implement the model at scale, showing the value for businesses outside of luxury and specialty retail. Buser pointed to Tesla’s “Touchless Test Drive” as a great model that makes appointments the “new default for a zero-contact experience.”

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Retail TouchPoints

DECEMBER 27, 2022

Retail companies looking to digitally transform don’t need to fix what isn’t broken. Today’s consumers are busier than ever, which has resulted in a greater demand for faster solutions to their retail problems. Programmable voice can also favorably influence the daily lives of retail store employees and corporate workers.

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Retail TouchPoints

JUNE 29, 2022

A successful retail space uses the art of design to provide a clean, aesthetically pleasing and accessible storefront and property. Designing your retail store with security in mind ensures that your business’ security isn’t an afterthought. Evaluate Your Retail Store’s Location. Evaluate Your Retail Store’s Location.

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Retail TouchPoints

MARCH 30, 2023

These trends pose a tremendous opportunity for brands and retailers that have been aggressively expanding their private label lines in recent years — provided, of course, that these businesses can continue to meet consumers’ expectations of value. Contact him at eric.linxwiler@tradebeyond.com. Eric Linxwiler is SVP of TradeBeyond.

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365 Retail

MARCH 18, 2024

The Creative Retail Awards, in collaboration with Shop Drop Daily, is excited to announce the launch of a groundbreaking new Award – The Shop Drop Daily Concept of the Year Award. I already have customers contacting me to ensure I have a ticket for them.”

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Retail TouchPoints

DECEMBER 21, 2020

Retail businesses have faced myriad challenges in 2020. Even so, online sales aren’t always enough to keep brick-and-mortar retailers out of bankruptcy. In fact, AR’s potential for the retail environment is one reason why the AR market is projected to grow to $100.2 3: AR + IoT for Eliminating Physical Contact.

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Retail TouchPoints

APRIL 21, 2021

Customers contacted us through our website and the My Verizon app in earnest. . We launched what we call our “Touchless Retail” experience. Touchless Retail also includes touchless payments using cash or credit cards, and even the ability to sign the terms and conditions electronically. And, it wasn’t just our stores.

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Retail TouchPoints

FEBRUARY 23, 2022

Even visually oriented consumer-facing businesses like retail outlets often struggle needlessly to turn images into assets. Marketing professionals in the retail sector should recognize social media’s influence on public sensitivity to photographic style. Most importantly, loosen up! Put the differentiators in frame.

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Retail TouchPoints

APRIL 9, 2021

Like many others, retail is currently in its most testing period, yet buy online, pick up in-store (BOPIS) is currently revolutionizing the modern-day retail experience. BOPIS helps retailers provide a more accurate stock inventory and better visibility of the stock, keeping supply chains running smoothly.

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Wiser

MARCH 25, 2024

This involved mobilizing the field team to take corrective actions and prioritize specific KPIs, enabling the brand to engage in fact-based conversations on space optimization with retail partners. Conclusion: The Path to the Perfect Store This case study underscores the vital importance of data-driven insights in optimizing retail execution.

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Retail TouchPoints

AUGUST 5, 2020

There is a real-time global awakening in the retail and restaurant sectors today. Retailers and restaurants are acting with urgency to rapidly transform their businesses, from supply chain updating to training their frontline employees and more. E-Commerce in China spiked up almost 50%.

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Retail TouchPoints

NOVEMBER 18, 2021

Consumer expectations of retailers have been transformed by their experiences buying from Amazon and other innovative retailers that are able to provide fast, efficient omnichannel experiences. Nine out of ten US consumers say they will abandon a retailer’s website if it is too slow ( Retail Systems Research (RSR ).

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Retail TouchPoints

OCTOBER 27, 2020

Postmates has launched a retail platform called “Shop” that will initially be available in Los Angeles. The platform is integrated into the standard Postmates app and gives shoppers access to items from retailers including Anastasia Beverly Hills , OWL Venice , Big Red Sun and Urbanic.

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Retail TouchPoints

JUNE 11, 2021

Now more than ever, retailers are looking for solutions to create more seamless in-person and digital customer experiences. Many stores, including retail giants Walmart, Target, Best Buy, DICK’S Sporting Goods and Urban Outfitters, introduced or expanded game-changing buy online, pick up in-store (BOPIS) capabilities in 2020.

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