Optimizely

NOVEMBER 5, 2020

We suggested that the key to a successful loyalty program is keeping customers engaged and emotionally connected. By integrating your loyalty data into a CDP, you can enhance your segmentation strategy and make your customer data more useful and actionable. Immediately, your message will feel more personalized.

Customer Loyalty 369

Customer Loyalty Article Recommendation Definition 369

Retail TouchPoints

AUGUST 9, 2021

The mission — to replicate the store experience online. With roots as an online-only retailer dating back to 1999, Coleman is continually searching for ways to improve the digital shopping experience. In the case of Coleman Furniture , which has no brick-and-mortar presence, that need is even more pressing.

Recommendation 317

Recommendation Live Chat Improvements Social Media 317

Retail TouchPoints

APRIL 27, 2023

Customer experience (CX) strategies often focus on using technology to improve steps in the customer journey, but CX can also be about the bigger picture: how their purchases impact our environment. In 2020, 62% of consumers had made that kind of switch.

Shipping Costs 284

Shipping Costs eCommerce Customer Shipping 284

Retail TouchPoints

DECEMBER 21, 2020

Retail businesses have faced myriad challenges in 2020. To future-proof your business, you need to think beyond social distancing precautions and reimagine the customer experience from the ground up. Let’s explore several AR-driven solutions for revamping your back-of-house operations. #1:

Retail 312

Retail Operations Technology Travel 312

Retail TouchPoints

AUGUST 26, 2021

Conversational marketing enables marketers to build brand equity and improve campaign performance by transforming the customer experience through a combination of strategy, approach and technology. Despite the demand, there remains an opportunity gap for retail brands to adopt two-way channels and a conversational mindset.

Consumer 317

Consumer Marketing Mobile Customer Experience 317

Groove

DECEMBER 14, 2020

eCommerce Fraud in 2020. As we move into the tenth month of the COVID-19 pandemic, retailers have braced for big changes in the way consumers will shop this holiday season. Creating Safe In-Store Shopping Experiences. Ryan Bermudez, Signifyd Director of Customer Success, East. A Signifyd survey shows that 40% of U.S.

eCommerce 338

eCommerce Merchant Services Fulfillment Consumer 338

Kissmetrics

AUGUST 17, 2021

Brand awareness refers to how memorable your brand or company is to your target consumers. It’s how easily people recognize your brand when, for example, they hear your company name or see your logo. A brand awareness campaign aims to improve your brand’s “recognizability” to your target audience.

Social Media 356

Social Media Customer Loyalty Improvements Customer Experience 356

Groove

SEPTEMBER 5, 2023

Throughout history, humans have constantly sought ways to simplify repetitive and menial tasks, leading to significant advancements. These early innovations actually paved the way for the Industrial Revolution, resulting in the eventual uplifting of millions from poverty. However, the concept of automating tasks is not new.

Presentation 195

Presentation eCommerce Merchant Services Technology 195

Retail TouchPoints

JULY 23, 2021

retailers in 2020, up 44.0% Considering this, the online fashion shopping experience needs to be close to if not better than its offline counterpart. However, the reality is that being online is a key opportunity to seek out new and loyal customers; to connect and form relationships with them quickly. The numbers don’t lie.

Fashion 264

Fashion eCommerce eCommerce Platforms Social Media 264

Retail TouchPoints

DECEMBER 14, 2020

The pandemic has created challenges for retailers at many levels: business viability, supply-chain disruptions, predictability, customer relationships — the list goes on. As businesses move online, quickly adapting to maintain a seamless customer experience has become mandatory. Are your workflows well implemented?

Omnichannel 256

Omnichannel Live Chat Channel Improvements 256

Retail TouchPoints

JULY 15, 2022

In fact, as the pandemic set in, 770,000 new businesses were created in the UK in 2020, a 30% growth compared to 2019. . By no means an exhaustive list, here are three areas that microbrands are ramping up to win and retain customers, which many larger brands can leverage to bring back the ‘human touch’ within their own organizations.

Small Business Retail 267

Small Business Retail Social Media Retail Leisure 267

lateshipment

SEPTEMBER 4, 2020

One aspect that doesn’t always command much discussion, however, is cultivating a valuable and appealing on-site experience. On the other hand, an attractive and helpful on-site experience can be what pushes someone over the edge from browsing to buying — even if it doesn’t always happen on a conscious level.

Customer Experience 219

Customer Experience Improvements eCommerce Customer 219

Groove

OCTOBER 6, 2020

This was the case for one of our clients, so our team created a custom integration to help the company modernize their website and upgrade the user experience. The excessive customization and calls to their ERP slowed down the web experience. Perform Group wanted to improve their customers’ online shopping experience.

BigCommerce 370

BigCommerce Operations Magento B2B 370

Retail TouchPoints

JANUARY 27, 2021

This left smaller retailers searching for ways to boost online sales performance and customer experiences in the face of such stiff competition, especially for leveraging big-ticket retail events — Black Friday, Cyber Monday, Christmas — for securing much-needed revenue. According to IMF , the global economy contracted by 4.9%

Retail 279

Retail Social Media Channel Multichannel 279

Retail TouchPoints

AUGUST 24, 2021

The retail beauty leader didn’t rest on its laurels; it took the opportunity to expand in new ways while fine-tuning its existing strengths. The retail beauty leader didn’t rest on its laurels; it took the opportunity to expand in new ways while fine-tuning its existing strengths. You have to have that true connection with them.

Omnichannel 298

Omnichannel Retail Download Channel 298

Optimizely

MARCH 5, 2021

I barely knew what it was at this time last year and yet, it has now made its way into my vernacular on a daily basis. Our everyday life is different, the way we take care of ourselves is different, the way we see how businesses operate is different. All of ours, for that matter, so I’m sure you can relate. trillion in U.S.

Travel 367

Travel Improvements Operations Consumer 367

Retail TouchPoints

AUGUST 23, 2021

The turmoil also proved that mobile technology enables needed flexibility in times of disruption and drives superior customer experiences that make retailers more competitive. A lasting effect of the pandemic is that it’s increased customer demand for more options and raised expectations for more personalized experiences.

Mobile 264

Mobile Payment Services Technology Payments 264

Retail TouchPoints

FEBRUARY 28, 2023

The question for retailers now is how to deliver those offers and loyalty benefits to shoppers in a way that supports sales volume, frequency and brand loyalty. This might seem challenging, but it’s actually a massive opportunity. This might seem challenging, but it’s actually a massive opportunity. What is Marketing in the Moment?

Retail 281

Retail Books Consumer Social Media 281

Retail TouchPoints

DECEMBER 23, 2021

Design for retail experiences is a hot topic of conversation, especially as shoppers return to stores for the holiday season, still under the influence of a COVID pandemic. Whether you’re strategic about it or not, sound is actively telling an emotional and functional story about your retail space.

Retail 278

Retail Payment Services Consumer Point of Sale 278

Retail TouchPoints

OCTOBER 12, 2021

Everything a customer comes in to us to buy is a component to make something,” said Christopher DiTullio, Chief Customer Officer at JOANN in an interview with Retail TouchPoints. There are not a lot of individual items that you grab and go, so [the customers] need help. Everything starts with the people and the team.”.

Customer 263

Customer Customer Experience Supplies Omnichannel 263

Groove

AUGUST 20, 2020

Given the current circumstances, we're expecting to see online sales hit new records in 2020. With consumers encourages to shop online rather than in-store, preparing your eCommerce store for the holidays is critical to maximize revenue. Ensure your visitors know ? This also applies to returning customers.

eCommerce 243

eCommerce Marketing Social Media Gifts 243

Retail TouchPoints

AUGUST 16, 2021

Returns provide brands and retailers the opportunity to delight their customers. market saw over $400B in returns in 2020. Goods received might be damaged or the wrong size, or maybe it was another cat sweater from your aunt that just did not have a place in your rotation. Change your business’ attitude on returns.

Retail 336

Retail Shipping Costs Supplies Shopify 336

Retail TouchPoints

DECEMBER 30, 2021

In 2020, consumers spent approximately $630 billion on online shopping, and merchants lost $12 billion to fraud. However, by understanding how fraudsters target different age groups, merchants can tailor their fraud prevention programs to fit the risk profiles for their customer demographics. Millennials. Source: Javelin Research.

Merchant Services 291

Merchant Services Customer Payment Services Social Media 291

Kissmetrics

DECEMBER 2, 2021

By the end of this article, you’ll have an arsenal of strategies you can execute to make your physical or metaphorical cash register sing. In 2020, online retail sales during the holiday period totaled $186 billion, and Cyber Monday was the biggest online shopping day in U.S. Planning your strategy doesn’t have to be complicated.

Marketing 307

Marketing Shipping Costs Gifts Beauty and Health 307

Retail TouchPoints

NOVEMBER 3, 2021

Are you thinking of using TikTok for your retail brand? Well, the video sharing app is rapidly changing the face of discovery opportunities and influencer marketing, and instantly improves the customer experience in the world of cross-channel retailing. Let’s jump in. Discovery Opportunities.

Consumer 246

Consumer Magazine Social Media Clothing 246

Retail TouchPoints

MAY 11, 2021

Many retailers are getting the concept of customer journeys wrong, or, rather, they have great customer journeys mapped out — they just end after the “purchase” moment. The problem is that once you have won that customer, their loyalty isn’t locked in — you need to draw them back again and again. Refund Versus Exchange.

Customer Experience 195

Customer Experience Customer Customer Retention Books 195

Retail TouchPoints

NOVEMBER 18, 2021

Consumer expectations of retailers have been transformed by their experiences buying from Amazon and other innovative retailers that are able to provide fast, efficient omnichannel experiences. Americans spent more money online during the 2020 holiday season than previously, with revenues growing 32% year-over-year and exceeding $188.2

Shipping Costs 258

Shipping Costs Retail Omnichannel Supplies 258

Kissmetrics

MARCH 25, 2021

With the right TikTok marketing techniques , you can leverage this social network and open your brand up to an exciting market of Gen Z’ers and millennials. In 2020, TikTok was ranked one of the world’s top mobile apps , outperforming YouTtube, Tinder, and Netflix. Here are a few easy ways to do this.

eCommerce 296

eCommerce Merchant Services Shopify Social Media 296

Retail TouchPoints

DECEMBER 8, 2020

The COVID-19 pandemic has been challenging for retailers with a strong mall-based footprint, but American Eagle rose to the occasion by tapping its most valuable asset: its Gen Z customer base. How has American Eagle handled the pivot to ecommerce? As we’ve reported publicly, our digital channel remains very strong.

Customer 295

Customer Gifts Omnichannel Social Media 295

Retail TouchPoints

JANUARY 7, 2022

UPS, for example, said that it will handle 60 million return packages from the 2021 holiday period alone, a 10% increase from the previous record set in 2020. Product descriptions, consumer education, product quality, customer service — these are all tangibles that retailers can control.”.

Apparel 264

Apparel Shipping Costs Fashion Customer Experience 264

Retail TouchPoints

FEBRUARY 14, 2022

And who is making sure their privacy is protected along the way? In fact, a 2020 Statista survey found that 38% of consumers surveyed said they would share their spending and behavioral data with a company only if it improved their experience. The answer lies in finding new sources of operating margin relief.

Banking 261

Banking Retail Merchant Services POS 261

lateshipment

APRIL 29, 2020

If you run an eCommerce retail business, you probably leave no stone unturned to ensure shoppers have a great user experience on your site. You use the best possible images for your product listings, make navigation to checkout a breeze , and do everything it takes to make loading times fast.

Shipping Costs 235

Shipping Costs 3dcart Shipping eCommerce Platforms 235

Retail TouchPoints

JANUARY 9, 2024

For 15 years he worked as a business and trade consultant for PwC , helping multinational corporations navigate the intricacies of customs, international trade and the global supply chain. As the Head of Supply Chain for Alibaba ‘s North America B2B business, Yikun Shao is right in the thick of it.

Supplies 268

Supplies Shipping Costs Small Business Retail Recommendation 268

Retail TouchPoints

FEBRUARY 5, 2021

Holiday season 2020 has come to an end, so what now? How well retailers are able to do this will determine their success in fostering unified commerce for a customer-centric business. In keeping this customer-centric philosophy after the holiday season, retailers will run into a few challenges that they must address to ensure success.

Omnichannel 185

Omnichannel Payment Services Specialty Retailers Customer Loyalty 185

lateshipment

DECEMBER 11, 2020

Holiday season 2020 will differ from all previous holiday seasons. All you need to do is to increase your brand visibility and build an effective social commerce campaign. All you need to do is to increase your brand visibility and build an effective social commerce campaign. Let’s talk about social commerce in more detail.

Social Media 246

Social Media eCommerce Gifts Article 246

Retail TouchPoints

DECEMBER 7, 2021

Direct-to-consumer (DTC) brands have a unique advantage in that they own the entire customer experience — and perhaps most important, all the data that is generated along with it. million loss in Q3 2020. million loss in Q3 2020. DTC brands such as Fernish , Model No. and Gemist are attempting to do just that.

Consumer 238

Consumer Channel eCommerce Customer Experience 238

Retail TouchPoints

JULY 9, 2020

For the luxury category, the pandemic’s impact has been multi-faceted, raising the stakes for brands to have larger conversations around how the “luxury experience” is defined and created for an evolved consumer base. For months, many businesses have felt the aftershocks in different ways. trillion in current exchange rates.

eCommerce 287

eCommerce Travel Social Media Consumer 287