Steve Dennis

NOVEMBER 9, 2017

It’s no secret that mobile is becoming increasingly important in consumers’ shopping journeys. And of course when we say “digital,” often we mean mobile. In fact, for many retailers, mobile is becoming the front door to the store. It would appear that there is no going back in the move to mobile.

Mobile 96

Mobile Gifts Download Presentation 96

Retail TouchPoints

OCTOBER 17, 2023

Phone-based customer service, or voice, is well established as the most commonly used and the most tightly managed customer service channel. Phone — the Most Expensive CX Channel Retailers want their customers to be happy, but the cost of interacting with them live is usually inefficient and expensive.

Customer 248

Customer Multi-channel Channel Customer Experience 248

Retail TouchPoints

AUGUST 9, 2021

Many companies are accustomed to viewing performance by channel, by store or by product. But for consumer brands, the ultimate measure of marketing success is in fostering a better relationship with the customer. The health of a company’s relationship with these individuals transcends the store, the channel and the product.

Customer 298

Customer Multi-channel B2C Omnichannel 298

RTP blog

AUGUST 27, 2018

Hispanic consumer around back-to-school this year. million in 2016, a jump of 80%. These pages should be actively promoted across marketing channels. Microsites deliver limited experiences, limited capabilities and diminished consumer value. As the second-largest racial or ethnic group in the U.S., million in 1999 to 17.9

Marketing 150

Marketing Electronics Retail Mobile 150

Retail TouchPoints

JULY 23, 2021

Here are four things the Retail Touchpoints editorial team will be watching as the Summer Olympics kick off: Will ecommerce channels and off-site pop-ups be able to make up for the loss of stadium sales ? How will the splintering of viewership across media channels impact the resonance of advertising campaigns?

Games 306

Games Retail Events eCommerce 306

GetElastic

APRIL 10, 2016

. “It’s even about nothing – it’s about doing our job so well that consumers don’t even know that you and I exist.” ” Adobe’s vision of the digital experience platform is one that starts with great content that moves consumers to action while building a strong brand.

eCommerce 110

eCommerce Demo Mobile Channel 110

ESW

JULY 16, 2018

Consumers are demanding a better customer experience, and companies — big and small, old and new — are scrambling to deliver experiences in a way that meet customer expectations. Until the advent of digital channels, most brands focused their efforts on getting products placed in other companies’ retail outlets.

Consumer 84

Consumer eCommerce Social Media Channel 84

ROI Revolution

JANUARY 13, 2020

Activate Mobile Mastery on All Fronts. Mobile drives key clicks and conversions for most, if not all, major brands. Nearly 50% of all retail ecommerce sales will occur through mobile in 2020. As one of the key 2020 marketing trends, mobile already drives 65% of paid search clicks on Google! million monthly users (source).

Marketing 174

Marketing Social Media Mobile Consumer 174

RTP blog

JUNE 29, 2018

By Kelly DeRosa, IgnitionOne In 2016 alone, retailers lost an eye-watering $4.6 The retail landscape is constantly evolving, and the rise of digital shopping coupled with the noise of the customer’s cross-channel journey raises the stakes. Effective Remarketing Shouldn’t Compromise UX Not all channels are created equal.

eCommerce 150

eCommerce Retail Omnichannel Mobile 150

Liveintent

FEBRUARY 28, 2023

Evidently, marketers are moving away from these walled gardens and looking for more reliable, logged-in ad channels. It’s an opt-in, global media channel that reaches over a billion more users than Facebook. Think mobile-first, then design for it. As a result, viewability can be tough to measure on this channel.

Mobile 62

Mobile Channel Supplies Recommendation 62

ChannelAdvisor

NOVEMBER 29, 2016

As we mentioned in our post yesterday , mobile is the big winner for the Cyber Five with nearly 73% of traffic on the ChannelAdvisor platform coming through mobile devices (a big jump from 2015’s 62%) and 46% of orders (versus 2015’s 40%). year over year, from 2.19% in 2015 to 2.38% in 2016. It’s what consumers expect.

Mobile 40

Mobile PayPal Shipping Consumer 40

ChannelAdvisor

NOVEMBER 28, 2016

As we kick off Cyber Monday in earnest, we’re taking a look back over the holiday weekend and mobile is the clear winner. Thanksgiving Day specifically saw the greatest amount of mobile traffic and mobile orders. In 2016 this trend exploded over the holiday weekend, with mobile traffic accounting for 75.3%

Mobile 40

Mobile Travel Download Recommendation 40

RTP blog

NOVEMBER 7, 2018

On top of the basics that have always been part of store operations, today’s stores now must offer online-level convenience, seamless channel integration and unique customer experiences. Does this mean that not as many consumers are embracing these last mile offerings? Yes, but there’s always next year! The combined 81%.

Mobile 150

Mobile Fulfillment Operations Omnichannel 150

GetElastic

AUGUST 10, 2021

With the global adoption of mobile devices, expansion of IoT, and dynamic behavior of customer buying habits, it’s become more important than ever for brands to take a holistic, interconnected approach to their customer’s digital experiences. The latter ensures customers can still collect points for future rewards.

Omnichannel 148

Omnichannel Multi-channel Banking Food and Beverages 148

Retail TouchPoints

MARCH 25, 2021

Driven by growing consumer concern over how their personal data is being collected and used, governments are enacting legislation, and tech companies are implementing platform changes, that will forever alter the relationship between consumers and advertisers. “A A new era of advertising is taking shape.

Retail 264

Retail Consumer Social Media POS 264

eCommerce Training Academy

MARCH 22, 2017

2016 was the year of personalization, as marketers moved towards true one-to-one messaging. Marketers have always had mountains of customer data at their fingertips, however, the ability to use it remained out of reach, especially as consumer behavior became more complex. By Steve Wade , Listrak sales manager.

Information 48

Information Channel Customer Recommendation 48

Kissmetrics

MARCH 12, 2018

You test out one advertising channel and measure your results. Every so often, a new marketing channel or program becomes available. Some of those gambles crush it because they struck gold with the new channel connecting with the right audience. This is why many businesses look at omni-channel as more risk than reward.

Marketing 202

Marketing Social Media eCommerce Channel 202

Sailthru

NOVEMBER 30, 2017

In addition, Cyber Monday sales from mobile devices also broke records, indicating more shifts in consumer shopping habits. percent over 2016 to $7.9 Consumers realize it’s a marathon, not a sprint. Mobile Converts Shoppers to Buyers. On Cyber Monday, mobile drove 40 percent of sales. Image Source: Curbed ).

Mobile 95

Mobile Internet Retail Online Retail Omnichannel 95

ChannelAdvisor

OCTOBER 31, 2016

On Thursday, October 27, 2016, Amazon reported their Q3 2016 results. Remember that comScore reports desktop growth at 10% and mobile at ~5% for a total of 15%, which is what we think of as the ‘e-commerce baseline.’ First, here is the Q3 16 Results Tracker where we look at the most important metrics. Amazon missed Wall St.

eCommerce 40

eCommerce Blog Fulfillment Mobile 40

Sailthru

FEBRUARY 20, 2018

The success of these personalized mobile apps has retailers looking at how to bring this personalization into physical stores. During the Summer 2016 Olympics, sports editor Sam Manchester interacted directly with readers via inside-scoop text messages. Yoox Says Half of Sales Now Come From Its Mobile App.

Mobile 68

Mobile Omnichannel Retail Recommendation 68

Ecommerce Platforms

FEBRUARY 3, 2022

The 36-year-old Viya, China's top livestream seller, has broken many sales records since her first appearance, in 2016, on Taobao Live (an Alibaba-owned live-streaming channel). Because of her outstanding sales performance, she was invited to the new Taobao livestream program in 2016. for consumer goods and 10.6%

Merchant Services 104

Merchant Services Payment Services Social Media Multi-channel 104

RTP blog

JANUARY 5, 2018

In 2016, 75.6 Traditional marketing and advertising won’t work since they are technically outside of the regular outreach channels. Pick The Right Communication Channel Ever visited a country that you are unfamiliar with and don’t speak the language? By Amitaabh Malhotra, Omnyway Tourism is big business in the U.S.

Payments 150

Payments Merchant Services Social Media Shipping Costs 150

Kissmetrics

MARCH 30, 2018

And these figures do tell us a lot about major changes in consumer behavior that will continue to evolve in 2018. So if consumers increasingly prefer e-commerce to brick-and-mortar shopping, why do we still need physical stores? The in-store shopping experience is incomparable to browsing items on a desktop or mobile screen.

eCommerce 210

eCommerce eCommerce Marketing Marketing Shipping Costs 210

BigCommerce

SEPTEMBER 12, 2017

Conducting high-level research into who buys what, when and why, with regards to Americans shopping online, can be costly and time-consuming — which is why we’ve done it for you. Are you an omni-channel seller? It’s easier than ever for businesses to have a digital presence across a variety of channels. Online shopping.

eCommerce 420

eCommerce Beauty and Health Social Media Customer 420

RTP blog

AUGUST 23, 2019

By Derek O’Carroll, Brightpearl If you Google “buy online pick up in store” (BOPIS), you’ll be struck by how popular in-store pickup has become with consumers — but only with the big box retailers like Macy’s, Old Navy, Kohl’s, JCPenney, Target and Walmart. of total retail spend within the next four years.

Merchant Services 150

Merchant Services Marketing Retail Shipping Costs 150

GetElastic

SEPTEMBER 16, 2021

Why a Hybrid Customer Experience is Essential for Today’s Consumer. While yes, many consumers today do prefer shop online as it can be more accessible and cater to personal preferences, it’s not the end of the brick-and-mortar store. At the end of the day, consumers can take that next step of their journey when and how they want.

Customer Experience 139

Customer Experience Customer eCommerce Vend 139

GetElastic

SEPTEMBER 16, 2021

Why a Hybrid Customer Experience is Essential for Today’s Consumer. While yes, many consumers today do prefer shop online as it can be more accessible and cater to personal preferences, it’s not the end of the brick-and-mortar store. At the end of the day, consumers can take that next step of their journey when and how they want.

Customer Experience 139

Customer Experience Customer eCommerce Vend 139

RTP blog

MARCH 14, 2017

By Debbie Hauss, Editor-in-Chief A few years ago retailers were lamenting their decisions to try to use Facebook as a commerce channel. And Mark Zuckerberg introduced live Facebook Live Virtual Reality at the Facebook Oculus Connect event in October 2016. Zuckerberg talked about “building a software platform that puts people first.”

Small Business Retail 150

Small Business Retail eCommerce Retail Payment Services 150

Whisbi

DECEMBER 2, 2015

Mobile e-commerce buying behavior has changed the entire online retail market. As technology advances, mobile is becoming a crucial channel for e-commerce: mobile traffic is increasing exponentially. Mobile e-commerce has become more important and is shaping up to be the future of omnichannel. But it is not enough.

Mobile eCommerce 56

Mobile eCommerce eCommerce Mobile Marketing 56

Sailthru

NOVEMBER 5, 2018

But by the end of 2016, that number skyrocketed to nearly 80%. Americans over the age of 50, the low-income population, and — of course — younger generations are now all mobile-enabled. For some organizations, mobile teams operate much like any other channel team. It’s a hub for engagement across every channel.

Retail 76

Retail Mobile Omnichannel Channel 76

BigCommerce

OCTOBER 26, 2017

Bezos gave way to a plethora of technology advancements that have accelerated market disruption causing increases in consumer demand, competition, and emerging technologies. . 2011 – Bootstrap Mobile-First CSS Framework, Snapchat, WeChat all launched. 2016 – Apple Pay, Android Pay, Snapchat Ads, Voice Commerce all launched.

Shipping Costs 218

Shipping Costs Merchant Services Electronics Mobile 218

Kissmetrics

APRIL 16, 2018

But consumers are still flocking to local stores. This is the consumer habits of bargain hunters and thrifty shoppers looking for better deals locally. By accommodating the needs of mobile users, you can boost more sales. You can also choose what device you’d prefer your ads to show on, e.g., targeting mobile users.

Merchant Services 209

Merchant Services Shipping Costs eCommerce Mobile 209

GetElastic

NOVEMBER 22, 2017

During Thanksgiving 2016, Black Friday and Cyber Monday hit record breaking ecommerce sales in the United States. billion, and mobile sales also broke the $3 billion mark. Even brick-and-mortar shoppers use their mobile to check reviews or compare prices. Many retailers also use mobile presence technologies in-store.

Shipping Costs 135

Shipping Costs Mobile Social Media Point of Sale 135

GetElastic

NOVEMBER 22, 2017

During Thanksgiving 2016, Black Friday and Cyber Monday hit record breaking ecommerce sales in the United States. billion, and mobile sales also broke the $3 billion mark. Even brick-and-mortar shoppers use their mobile to check reviews or compare prices. Many retailers also use mobile presence technologies in-store.

Shipping Costs 135

Shipping Costs Mobile Social Media Point of Sale 135

Kissmetrics

DECEMBER 1, 2020

The growth of live streaming has been exponential, with the market increasing from $30 billion in 2016 to an expected value of $70 billion in 2021 and $184 billion by 2027. Facebook Live has been around since 2016, and in those years, has made a big impact on the platform. Facebook Live Streaming. YouTube Live Streaming.

Social Media 337

Social Media Marketing Events Other 337

Email Audience

OCTOBER 21, 2021

Where consumers are almost glued to their phones, the importance of using all the channels at your disposal to the fullest for your business has never been clearer. 81% of consumers will ignore phone calls that look like they are from marketers or businesses. Consumers are 4.5% But what are the real numbers?

Marketing 81

Marketing Mobile Social Media Consumer 81

Wiser

SEPTEMBER 28, 2017

The stakes are high this holiday season, with Deloitte expecting cross-channel retail sales to top $1 trillion dollars this year from November to January. To succeed, omnichannel retailers and brands need to be true to their names and fully unify their selling channels. Omnichannel holiday strategy requires channels to work together.

Omnichannel 189

Omnichannel Shipping Costs Demo Channel 189