Optimizely

MAY 15, 2018

But, with more than 130 sessions and more than 600 technology vendors, it can be difficult to pick out what you should see, what topics and trends will be most valuable to your ecommerce brand, and where you should focus. Vish Ganapathy, Managing Director and Global Retail Technology Lead, Accenture. Wednesday: June 06.

Internet Retail 321

Internet Retail Magazine Customer Retention Online Retail 321

eCommerce Training Academy

MAY 20, 2017

In case you want to attend upcoming eCommerce events, make sure to check out my list of eCommerce Conferences in 2017. In order to achieve long-term success in eCommerce and be able to meet customer expectations both online and offline, you’ll need to turn vendors into partners. Turn Vendors Into Partners. See you next year!

Events 48

Events Books Social Media Accessories 48

Retail TouchPoints

FEBRUARY 4, 2021

Most retailers are keenly aware that the credit card and customer data on their networks is a prime target for hackers, and so they barricade access points to their websites and ecommerce systems to ward off intrusion. But their cybersecurity teams pay much less attention to the sprawling network of vendors in the supply chain.

Supplies 296

Supplies Payment Services Payments Document 296

Retail TouchPoints

OCTOBER 14, 2021

When Target discovered that cybercriminals had managed to infiltrate its corporate network, within weeks executives called in a third-party forensic team to investigate the cause of the breach, removed malware from its store registers, and then notified customers that their credit and debit card information may have been compromised.

Retail 182

Retail BigCommerce Information Customer Data 182

BigCommerce

FEBRUARY 13, 2018

Both B2A and C2A are focused around increased efficiency within the government via the support of information technology. Since then, electronic commerce has helped countless businesses grow with the help of new technologies, improvements in internet connectivity, and widespread consumer and business adoption. History of Ecommerce.

eCommerce 417

eCommerce Payment Services Small Business Retail Shipping Costs 417

RTP blog

MARCH 19, 2018

Well, you don’t need to care, but Charles Darwin would argue you should: “It’s not the strongest of the species that survive, nor the most intelligent, it’s the one that most adapts to change.” Technology is changing the way we live, the way consumers shop and the way retailers need to operate.

Consumer 150

Consumer Retail Multi-channel Toys 150

Optimizely

DECEMBER 21, 2017

billion Facebook Messenger users in April 2017 ), brands and retailers have started to use artificial intelligence to power chatbots that allow shoppers to interact with brands in a conversational and immediate way. To do this, you need a holistic view of customers and integrated back-end technology to bring all the data together.

Customer Loyalty 191

Customer Loyalty Improvements Customer Merchant Services 191

Retail TouchPoints

APRIL 6, 2021

A report from Statista estimated 2020 return delivery costs at $550 million, up 64% since 2017. To pull this off successfully, there can be no silos of data, people, channels or processes. Returns in the retail industry have always posed a challenge. Done well, these touch points will drive higher revenue and retention.

Customer 159

Customer Retail Customer Experience Omnichannel 159

GetElastic

FEBRUARY 12, 2019

Such complexity places a lot of demand on their backend systems; in addition to ongoing challenges to analyze and leverage their product and customer data – Johnstone Supply realized it was time to reevaluate their existing commerce and customer experience technology stack. Exactly what Johnstone was looking for!

eCommerce Platforms 112

eCommerce Platforms Seminar eCommerce Marketing 112

BigCommerce

OCTOBER 20, 2017

Just by the end of 2017, Forrester expects B2B ecommerce to reach $889 billion and represent 11% of total B2B sales in the U.S. personalized customer pricing. The most successful B2B sellers now use consumer-based technology to provide B2C-like shopping experiences to their B2B customers. B2B ecommerce will reach $1.2

B2B 251

B2B eCommerce Payment Services Multi-channel 251

Optimizely

JUNE 28, 2018

retail sales in 2017 coming from online stores. But whether you’re new to ecommerce, or just strapped for time, it’s important to keep track of all the latest technologies and terms everyone’s talking about, from search engine optimization to PPC to AdWords.

eCommerce 199

eCommerce Marketing Multi-channel Payment Services 199

RTP blog

JULY 20, 2018

The global digital advertising market grew 21% to $88 billion in 2017, according to the IAB Internet Advertising Revenue Report , and Facebook and Google account for 90% of that growth. How can you instead draw high value customers through your door? On average, customers spend 3.3X Is it still large scale digital advertising?

Small Business Retail 150

Small Business Retail Gifts Merchant Services eCommerce 150

GetElastic

APRIL 27, 2022

First software ate the world, then a16z’s Martin Casada highlighted in 2017 that world is now available through an API. This adds latency and degrades performance, where Elastic Path Commerce Cloud allows you to call your APIs directly by combining related data into a single call.

Demo 148

Demo Books Information Presentation 148

Kissmetrics

JUNE 14, 2017

. — Old Navy Official (@OldNavy) May 19, 2017. Analyze Your Customer Data. Too many marketers rely on guesswork when it comes to their customers’ behaviors. Customer data is a solution to understanding your audience’s habits. Strive to boost customer engagement on all your channels.

Channel 226

Channel Customer Jewelry Customer Data 226

Optimizely

JANUARY 30, 2018

But, according to the 2017 Ecommerce Holiday Report , 86% of ecommerce marketers have still not executed a full omnichannel marketing strategy for their brand. The reasons for this are many, but often tie back to technological challenges. True omnichannel marketing is tough to do well. Execute marketing across channels.

Omnichannel 191

Omnichannel eCommerce Marketing Marketing eCommerce 191

BigCommerce

AUGUST 8, 2018

AI projects require data, machine learning, and technology experts working together. Data scientist expertise, for example, is often under-appreciated or over-generalized. Companies struggle maximizing on data projects by not having the correct expertise on the right project. Competing technology priorities.

eCommerce 231

eCommerce Payment Services Technology Recommendation 231

PFS

JULY 14, 2017

Two key ingredients: Technology and data. The problem is that many retailers are saddled with highly fragmented, antiquated technology that is more Frankenstein than Harry Potter. Data offers a single view of each customer that’s meticulously managed and kept relevant. Data is collected on 17,000+ products.

Fulfillment 56

Fulfillment Technology eCommerce Technology Toys 56

Sailthru

NOVEMBER 10, 2017

At least that’s our thinking after Kevin Kwon, head of growth at Spring , and Will Flaherty, head of growth at Rent the Runway , joined Hilary Milnes from Glossy for a fireside chat to discuss their successes in 2017 and plans for 2018. The topics are familiar: customer data, personalization, culture, media mix, and brand partnerships.

Arts 96

Arts Technology Events Subscription 96

OrderDynamics

AUGUST 3, 2017

An ecommerce Business Insider report in Feb 2017 noted that “ 43% of all online retail sales in the US went through Amazon in 2016 ”. Most retailers don’t realize that their technology providers might actually be funding their greatest competitor. ­­­­ Retailers , Are You Funding Amazon? Let’s be very clear about this.

Retail 57

Retail eCommerce Definition POS 57

BigCommerce

SEPTEMBER 28, 2017

Earlier this year, Michael Mandel from Progressive Policy published a piece about the growth of ecommerce sector jobs based on the latest data from the Bureau of Labor Statistics. From 2007 to 2017, the ecommerce sector has created roughly 397,000 new jobs in the United States. Customer service is the new business currency.

Channel 402

Channel Live Chat Multi-channel Customer 402

BigCommerce

SEPTEMBER 6, 2018

But this still doesn’t account for the significant lift in customer service volume during the holiday season. According to Accenture, 66% of customers change their loyalty when they face bad customer service. The Economist measured that 47% of customers want fast replies to their questions, issues, and feedback.

Payment Services 288

Payment Services Merchant Services Live Chat Customer 288

Blue Acorn

JUNE 8, 2017

You should ask to use the color IQ Technology. Sephora (and Saks) impress me with their focus on empowering sales associates with technology. Millions of people work on retail sales floors, and the advantages of customer data and digital tools is finally becoming a part of their arsenal. Have you gotten scanned?

Mobile 51

Mobile Retail Technology Customer Data 51

Liveintent

NOVEMBER 8, 2018

billion in 2017, making significant changes to the grocery chain in an effort to combine ecommerce and in-store shopping. ” New technologies are enabling marketers to gather more data about their customers and deliver more valuable, connected experiences. They even bought Whole Foods for $13.7 Sorry, too soon.).

Retail 63

Retail Payments Clothing Toys 63

GetElastic

SEPTEMBER 16, 2021

These hybrid experiences are driven by an integrated ecommerce strategy and solution that allows companies to carry not only brand messaging, marketing tactics, and product information across channels, but also customer data. This means businesses can give customers a more seamless, frictionless experience.

Customer Experience 139

Customer Experience Customer eCommerce Vend 139

GetElastic

SEPTEMBER 16, 2021

These hybrid experiences are driven by an integrated ecommerce strategy and solution that allows companies to carry not only brand messaging, marketing tactics, and product information across channels, but also customer data. This means businesses can give customers a more seamless, frictionless experience.

Customer Experience 139

Customer Experience Customer eCommerce Vend 139

365 Retail

JULY 19, 2022

The company has been steadily culling its roster of retail partners since 2017, and recently withdrew from major fashion retailers like Urban Outfitters to focus on online growth, brick-and-mortar expansion, and customer proximity. Going direct: every capability counts. A poster child for a modern DTC brand is sportswear giant Nike.

Consumer 59

Consumer Shipping Costs Retail Supplies 59

BigCommerce

DECEMBER 20, 2017

Immediately following Cyber Five of 2017, I sent an email out to a bunch of ecommerce experts and multi-million dollar ecommerce store owners. And every new product, tool, technology and strategy that enters the market hits a crux during Cyber Five. Let me give you an example: 2017 has been the year of Facebook Advertising.

eCommerce 419

eCommerce Shipping Costs Social Media BigCommerce 419

365 Retail

JUNE 8, 2022

of global sales in 2017, to 21% in 2022. Unfortunately, some customers will try to defraud your returns process – and there are more of them than you may think. Customer data is your ally in the fight against fraudulent returns. If you’re not selling online yet, you ought to be. . But with great gains come great returns.

Customer 52

Customer eCommerce Channel Supplies 52

Kissmetrics

MARCH 23, 2018

Use customer data to inform your business. Amazon collects data on every single customer of their 300 million customers. They do this to inform a lot of their marketing strategies and determine how to best serve their customers in other ways. Kindle book recommendations based on data from Goodreads.

eCommerce 210

eCommerce Shipping Costs Subscription Payment Services 210

365 Retail

FEBRUARY 23, 2022

45% of consumers streamed live television at least weekly, up from 20% in 2017. . Scott Logie is Customer Engagement Director at REaD Group and Chair of the Customer Engagement Committee of the DMA (Data & Marketing Association). . billion by 2025. beer); and mail order buyers. .

Subscription 104

Subscription Payment Services Marketing Multi-channel 104

Liveintent

OCTOBER 25, 2018

Ecommerce sales had a 17% year-over-year growth in 2017 and accounted for 13% of total retail sales in the United States. Along with selling great products and creating better customer experiences, they can also leverage customer intelligence and innovative technology to stay in the game.

Customer 48

Customer Retail Technology eCommerce 48

Blue Acorn

JUNE 8, 2017

Here’s the problem: The omnichannel experience has focused on inventory and logistics, but not capitalizing on the 45 minutes your floor person spends with a customer is like losing customer data. It doesn’t make sense that, with today’s technology, we exclude associates from digital arsenal.

Omnichannel 55

Omnichannel Article Technology Customer Data 55

FastSpring

SEPTEMBER 11, 2018

Online shopping presents an innovative shift in how customers engage with stores and receive their products. Thanks to ecommerce and online payment processing technology , customers can still have the same purchase experiences without necessarily being present in a brick and mortar shop. billion dollars.

Merchant Services 64

Merchant Services Presentation Payment Services Payments 64

BigCommerce

OCTOBER 26, 2017

Before emerging technologies had accelerated growth rates, it was common practice to have an apprentice/mentor relationship when experimenting or simply growing your knowledge within an industry. The rate at which technology is enabling growth is creating new, innovative ways of connecting with consumers almost every day. Get it now.

Shipping Costs 272

Shipping Costs Merchant Services Payment Services Shipping 272

PFS

AUGUST 23, 2017

Investment bank Credit Suisse estimates that 8,600 stores will close in 2017, and that one in every four shopping malls will be closed by 2022. Retailers and consumer brands can expect the pace of change to accelerate, driven by emerging technologies, evolving customer expectations, and the proliferation of data.

Home Furnishings 56

Home Furnishings Channel Apparel Consumer 56

ESW

NOVEMBER 26, 2018

A recent report from eMarketer says that eCommerce accounted for more than 10 percent of all retail sales around the globe in 2017. Using customer data to optimize every aspect of the business. Technology has changed consumer expectations. Use Consumer Data to Personalize the Experience.

Consumer 94

Consumer eCommerce Electronics Customer Experience 94

Talkoot

JULY 5, 2018

Warby Parker delivers its glasses, and its story, directly to customers without an inarticulate middleman. Retailers like Amazon try to use technology to improve story consistency and build relationship with brands, but the damage is done. Three - Data, Data, Data: Yeah, data is so 2017.

Consumer 74

Consumer eCommerce Accessories Clothing 74