Retail TouchPoints

AUGUST 3, 2020

In 2018, Ernst & Young (EY) launched an ambitious project called FutureConsumer.Now , to model scenarios that would challenge present thinking about future consumers. Orschell discussed the differences and overlaps among these consumer segments as well as other recent research.

Consumer 273

Consumer eCommerce Omnichannel Fulfillment 273

Retail TouchPoints

JUNE 13, 2023

Customer-focused digital transformation is important for any retail business, but the pandemic-induced volatility and fast pace of change in the industry means that such transformations need to occur in all areas of the enterprise, from product design to planning and supply chain.

Supplies 216

Supplies Customer Experience Technology Omnichannel 216

Retail TouchPoints

MARCH 8, 2023

In 2018, Best Buy bought GreatCall , a provider of connected health and personal emergency response services, for $800 million , and the retailer acquired the Current Health care-at-home technology platform in 2021.

Omnichannel 254

Omnichannel Supplies Technology Consumer 254

Retail TouchPoints

JANUARY 20, 2022

For most types of consumer retail stores, the pandemic scared regulars away, diminished traffic from visitors, altered consumer preferences, snapped formerly reliable supply chains and required dramatic shifts in the way stores serve their clientele.

Shipping Costs 222

Shipping Costs Merchant Services Retail Supplies 222

Retail TouchPoints

JANUARY 2, 2024

Since the pandemic, seven in 10 consumers have used mobile devices and apps for shopping, and it’s not just millennials and Gen Z; Gen X and baby boomers are 68% and 56% more likely, respectively, to use their mobile device to make purchases than they were a few years ago. of ecommerce sales in 2024. Take E.l.f.

Improvements 214

Improvements Retail Mobile Customer Experience 214

Retail TouchPoints

SEPTEMBER 28, 2021

Amazon acquired Whole Foods in 2017 and introduced a free two-hour delivery option in 2018 as it steadily expanded the grocer’s delivery footprint. However, grocery margins are tight, and retailers are limited in how many costs they can pass along to consumers: prices rose 3.7%

Shipping Costs 286

Shipping Costs Supplies Shipping Consumer 286

Retail TouchPoints

OCTOBER 13, 2020

Today’s consumer is more educated than ever — and although they’re savvy about comparing prices and hunting down the best deal, that’s not the only reason they’re “window shopping.”. Whether they’re buying in-store or through an ecommerce platform, consumers will take the time to find brands that align with their personal values.

Small Business Retail 273

Small Business Retail Food and Beverages Beauty and Health Supplies 273

Retail TouchPoints

JULY 12, 2021

In 2018, Walmart beat out Amazon for a majority interest in the company, spending $16 billion for a 77% stake. Flipkart plans to use the new funding to make investments across people, technology, supply chain and infrastructure to address the requirements of the rapidly growing consumer base in India.

Travel 237

Travel Fashion Small Business Retail Supplies 237

Retail TouchPoints

JULY 22, 2021

When the economy is growing, consumers flock to stores. On the other hand, when a recession is imminent, consumers and their wallets generally stay put and are more conservative. This situation has forced retailers worldwide to adapt to a slew of new consumer demands while juggling a precarious supply chain.

eCommerce 298

eCommerce Retail Payment Services Social Media 298

GetElastic

JANUARY 10, 2018

Consumer marketing attempts to personalize for one person, and often uses emotions to connect and convince. In their 2016 Digital Commerce Hype Cycle, Gartner predicted that by 2018, companies that “consumerize” their B2B commerce will gain market share and see revenue increase up to 25%. Multi-touchpoint commerce.

B2B 141

B2B Multi-channel B2C Customer Experience 141

RTP blog

DECEMBER 5, 2018

Before we put 2018 in the rear-view mirror, the RTP editors wanted to identify both the retail industry’s best and worst of the year. manufacturers’ costs, which hurts them, the retailers they supply and the consumers who shop there — a simple truth that seems to have eluded the President and his advisers. Tariffs add to U.S.

eCommerce 150

eCommerce Department Stores Toys Mobile 150

Retail TouchPoints

JUNE 8, 2020

Waving an NFC-enabled card or smartphone over a terminal instead of touching it can reduce the risk of picking up the virus along with groceries and cleaning supplies. The less good news is that contactless cards were involved in 3% of card fraud in 2018 in the UK. How can consumers stay safe while using contactless payments?

Payment Services 206

Payment Services Consumer Vend Point of Sale 206

RTP blog

DECEMBER 19, 2017

So, I looked back at my digital folders containing articles from 2008 and, not really surprisingly, I found a lot of similarities between the topics we covered 10 years ago and the topics we’re focused on moving into 2018. Note: IDC has been credited with coining the term “omnichannel.”)

Multi-channel 150

Multi-channel Customer Retail Omnichannel 150

Retail TouchPoints

MARCH 12, 2021

With a focus on serving consumer and tech companies, Clerisy has made its first investment in Dormify , the dorm room and home décor ecommerce brand. Dormify, which launched in 2013, has become a destination home décor and lifestyle brand for Gen Z consumers who are living in dorms and small spaces. In 2018, the company received $3.45

Accessories 243

Accessories Apparel Supplies Technology 243

Retail TouchPoints

MAY 6, 2021

Last-mile delivery occurs in the final phase of the supply and distribution chain, where the purchase reaches the end customer. globally in 2018, according to TheMarketReports , and is expected to skyrocket to $55.2 Rearchitecting the Supply Chain. That delivery segment cost retailers $30.2 billion (U.S.) billion (U.S.)

Fulfillment 330

Fulfillment Department Stores Supplies Financial Services 330

RTP blog

MARCH 19, 2018

Well, you don’t need to care, but Charles Darwin would argue you should: “It’s not the strongest of the species that survive, nor the most intelligent, it’s the one that most adapts to change.” Technology is changing the way we live, the way consumers shop and the way retailers need to operate.

Consumer 150

Consumer Retail Multi-channel Toys 150

Retail TouchPoints

AUGUST 24, 2023

The deal coincides with the wide launch of CommentSold’s drop shipping capabilities, creating an end-to-end platform for direct-to-consumer (DTC) sales. “I I am fervently dedicated to providing a seamless and transparent monetization platform for creators,” said Gautam Goswami, CEO of CommentSold in a statement. “CS

Drop Ship 202

Drop Ship Social Media Small Business Retail Fulfillment 202

Retail TouchPoints

MARCH 28, 2022

More specifically, MINISO has spent the last year-plus bolstering its brick-and-mortar footprint in North America to amplify its proprietary $10 N’ Under concept, which has become beloved among Gen Z consumers. Robin Liu: Our core competitiveness lies mainly in our strong supply chain and original designs.

Omnichannel 211

Omnichannel Toys Supplies eCommerce Platforms 211

SellBrite

AUGUST 31, 2017

But this approach isn’t effective anymore, and it surely won’t be effective going in 2018. What Should Content Marketing Look Like in 2018? Here are 5 examples that will help you understand what content marketing for ecommerce should look like in 2018: 1. Actionable Steps You Can Take Now to Prepare for Content in 2018.

eCommerce 152

eCommerce Marketing Magazine Blog 152

RTP blog

MAY 10, 2019

Real-time data is one of the most significant assets in a company’s supply chain management toolkit. Visibility of real-time data is key to ensuring efficiency and reliability in your supply chain and is also essential to protecting the supply chain against unanticipated disruption.

Supplies 150

Supplies Retail Multi-channel Customer Loyalty 150

BigCommerce

FEBRUARY 2, 2018

Consumers LOVE our product! I didn’t wake up thinking, “I’m going to sell medical supplies for a living!” – April Rowden, Owner, Missouri Medical Supplies. Better yet, modern consumers are agnostic to their final purchase destination. A consumer’s only preference is convenience.

Merchant Services 419

Merchant Services Payment Services Beauty and Health Payments 419

RTP blog

MARCH 6, 2019

The Trump Administration announced last month that it would hold off on imposing additional tariffs on approximately $200 billion in Chinese goods, although tariffs imposed in 2018 remain in effect. billion in November 2018 alone. to a record 2 million containers in October 2018, according to data from NRF and Hackett Associates.

Retail 150

Retail eCommerce Supplies Marketing 150

Retail Technology Review

AUGUST 9, 2018

Retail is re-structuring, re-formatting, re-skilling and re-connecting with consumers. Re-launching for 2018 – in a brand-new London venue - InternetRetailing Conference 2018 brings together 800+ retail board members, C-level executives and directors for a breath-taking day of inspiration and collaboration.

Retail 87

Retail Consumer Internet Retail Events 87

Retail TouchPoints

JANUARY 11, 2022

As CIO, Bala will assume responsibility for the company’s IT organization and the global technology systems that power its stores, operation centers and supply chain. where she has held leadership positions since 2018, most recently as Head of Product Engineering. Bala joins JCPenney from Gap Inc.,

Omnichannel 144

Omnichannel eCommerce Technology Supplies 144

SellBrite

JANUARY 26, 2018

To continue building a sustainable and profitable ecommerce business in 2018, you need to spend time thinking about what you’re going to do differently this year, what you’re going to scale back, and what you’re going to double down on in order to attract, convert, and keep new customers over the next 12 months.

eCommerce 148

eCommerce Blog Customer Loyalty Travel 148

Retail TouchPoints

MARCH 28, 2023

Under lenient returns policies, retailers tend to be too quick to blame high returns on so-called “opportunistic renters” — consumers who buy with the intention of returning the item rather than keeping it. His research interests are in the areas of pricing and revenue management, retail operations and supply chain management.

Home Furnishings 243

Home Furnishings Clothing Operations Online Retail 243

ROI Revolution

JANUARY 13, 2022

Adhering to consumer data privacy regulations and being transparent about what you do with consumer data aren’t just choices anymore – they’re necessary. New data privacy regulations will continue emerging as consumer data continues to be utilized in new ways for targeting and personalization. January 13.

Consumer 78

Consumer eCommerce Mobile Social Media 78

Retail TouchPoints

APRIL 6, 2023

There are some products consumers will never feel entirely comfortable buying exclusively online. Many consumers prefer visiting a store to give their mattresses a bounce before making a purchase. Consumers can visit a store to physically check out a mattress and then return home to make the purchase online and schedule delivery.

Technology 191

Technology Management eCommerce eCommerce Platforms 191

RTP blog

OCTOBER 7, 2019

Store closures abound — Q1 2019 saw more brick-and-mortar shutdowns than the entirety of 2018. is on pace to see more than 3X as many brick-and-mortar store openings in 2019 than in 2018.[1] Consumers are already spending unprecedented amounts of time on mobile shopping apps. App Annie, 2018.

Omnichannel 150

Omnichannel eCommerce Toys Retail 150

Retail TouchPoints

MARCH 1, 2023

A Kantar Retail study from October 2022 recommended that brands and retailers emphasize value and making eco-friendly changes more visible to consumers as a way to sway “sustainability wannabes.” It was in that spirit that we first launched these standards in 2018, raising the bar on product sustainability across REI offerings.”

Outdoor 224

Outdoor Recommendation Retail Consumer 224

Retail TouchPoints

MARCH 4, 2022

Without question, the pandemic has changed the way consumers shop. To that point, it has been reported that 91% of consumers now prefer brands that offer recommendations and deals relevant to them as individuals. Similarly, Amazon scrapped an AI recruitment tool in 2018 for discriminating against women applicants.

Retail 248

Retail Consumer Recommendation Clothing 248

ROI Revolution

DECEMBER 1, 2021

Adhering to consumer data privacy regulations and being transparent about what you do with consumer data aren’t just choices anymore – they’re necessary. New data privacy regulations will continue emerging as consumer data continues to be utilized in new ways for targeting and personalization. November 29. November 24.

Consumer 78

Consumer eCommerce Mobile Payments 78

Retail TouchPoints

DECEMBER 8, 2023

This branded apparel — or merch, as it’s more commonly called — sent consumers into a frenzy. The key to consumers’ hearts lies in the merch partner you choose. Mobsby joined EverythingBranded in 2018 after having worked within the digital landscape for the past 18 years, including roles at large companies like Amazon.

Apparel 234

Apparel Shipping Products Presentation Shipping 234

Retail TouchPoints

JULY 12, 2021

Nevertheless, in 2018 the party goods retailer went a step further and began selling on Amazon as well. The aim was to reach more consumers — particularly younger ones — even if that meant going outside Party City’s owned channels, said Vishwas Bharadwaj, the company’s VP of Marketplaces. Meeting Consumers ‘Where They Are’.

Omnichannel 286

Omnichannel Channel Consumer Outdoor 286

ChannelAdvisor

SEPTEMBER 14, 2018

To help you stay on track, we’ve pulled together the top eight takeaway tips to prepare for the Q4 2018 holiday selling season. Pay special attention to any SKUs that show enough potential to justify additional inventory, and consider factors that might warrant expanding your supply chain capabilities. Start With Your Data.

eCommerce 61

eCommerce Shipping Costs Mobile Fulfillment 61

Retail TouchPoints

SEPTEMBER 8, 2021

Amazon: the Consumer-First Platform. Amazon has completely upleveled what a high quality ecommerce experience looks like for consumers. A business model that was only possible with their unparalleled investment in the systems and shipping, fulfillment and supply chain infrastructure to support it. grocery market. behind Amazon.

Merchant Services 208

Merchant Services Shipping Costs Payment Services Fulfillment 208

ChannelAdvisor

SEPTEMBER 7, 2018

So far, we’ve covered the most critical topics all sellers should be addressing as we head into Q4: The Ghosts of Holidays Past — Get Ready for 2018. Holiday 2018: Planning a Smart Fulfillment Strategy. ChannelAdvisor Holiday E-Commerce Strategy Series: Dominating the 2018 Holiday Season from ChannelAdvisor. But don’t delay!

eCommerce 49

eCommerce Shipping Costs Fulfillment Mobile 49