BigCommerce

APRIL 26, 2018

From general Amazon growing pains to government regulation, part of the report took a hard look at some of the major issues and potential risks ahead that all ecommerce retailers need to consider (as Amazon third-party retailers or otherwise). Amazon Risk Factors and Obstacles in 2018. The risks of international operations.

Payment Services 417

Payment Services eCommerce Shipping Costs Payments 417

Retail TouchPoints

SEPTEMBER 10, 2020

Pioneering off-price retail chain Century 21 Stores has filed for Chapter 11 bankruptcy protection and plans to shut all 13 of its stores in New York, New Jersey, Pennsylvania and Florida. The company has filed motions with the bankruptcy court to keep the stores and web site in operation in order to run going-out-of-business sales.

Operations 304

Operations eCommerce Improvements Retail 304

Retail TouchPoints

MARCH 15, 2024

It was a tough week to be at the top in retail with a number of companies announcing CEO switch-ups following disappointing performances, including Petco , Under Armour , Fossil Group and, as Retail TouchPoints previously reported, Allbirds.

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Retail Operations Management Customer Experience 264

Retail TouchPoints

JANUARY 12, 2024

will own and operate all Stripes and Laredo Taco Company locations across the U.S. Stripes and Laredo Taco Company have been a great addition to our family of brands since they initially joined us back in 2018,” said Joe DePinto, CEO of 7-Eleven in a statement. 7-Eleven, which operates more than 13,000 stores in the U.S.

Operations 260

Operations Information Retail 260

Retail TouchPoints

MARCH 25, 2024

The Retail TouchPoints team is reporting on all the news breaking before, during and after the Retail Innovation Conference & Expo , taking place June 4-6, 2024, at McCormick Place in Chicago. Are you ready to explore the evolved customer journey?

Retail 250

Retail Article Omnichannel Customer Experience 250

Retail TouchPoints

FEBRUARY 9, 2024

Hy-Vee will leverage Instacart ’s Fulfillment as a Service (FaaS) to integrate same-day delivery fulfillment capabilities into its owned and operated websites and apps. Technology partner Upshop facilitated the FaaS integration into Hy-Vee’s systems.

Fulfillment 276

Fulfillment Order Fulfillment eCommerce Platforms Technology 276

RetailWire

JULY 7, 2023

The military’s retail operation is a massive $85 billion enterprise that provides goods and services to service members and their families around the world. But for years, the operation was plagued by inefficiency and waste. In 2018, Thompson was tapped to lead a sweeping reform effort.

Operations 75

Operations Retail 75

Retail TouchPoints

MAY 22, 2023

With the exception of 2020, the total number of shoplifting complaints across New York City’s five boroughs has increased every year since 2018 — although there are signs that this tide is turning in 2023. Retail theft has increased citywide and nationwide since the pandemic, and we must continue to work together to drive down shoplifting.

Small Business Retail 279

Small Business Retail Retail Events Operations 279

Retail TouchPoints

MAY 5, 2022

Torrid has appointed Lisa Harper as its new CEO, as current CEO Liz Muñoz steps into a newly created position as Chief Creative Officer (CCO) at the apparel retailer that serves women sizes 10 to 30. Serving as Torrid CEO from August 2018 to April 2022, Muñoz led the retailer through the COVID-19 pandemic and a 2021 IPO.

Retail 260

Retail Apparel Operations Management 260

Retail TouchPoints

MARCH 29, 2021

Nike has reportedly closed its accounts with DSW , Urban Outfitters , Shoe Show , Dunham’s Sports , Olympia Sports and Big 5 Sporting Goods as the retailer pulls out of specialty retailers and department stores, according to Forbes and other media outlets. These aren’t the first retailers to lose Nike as a supplier.

Sporting Goods 321

Sporting Goods Specialty Retailers Department Stores Retail 321

Retail TouchPoints

JANUARY 18, 2023

Seeking to advance its Revolutionize Luxury Experiences initiative, Neiman Marcus Group has named executives to fill two new high-level positions: Chief Brand Officer and Chief Retail Officer. Ward has been with Neiman Marcus since 2018, most recently as SVP, Customer Engagement.

Food and Beverages 289

Food and Beverages Retail Channel Technology 289

Forrester eCommerce

JANUARY 18, 2019

Back in the summer of 2017, we warned that luxury brands were out of time when it came to improving their digital customer experiences and internal operations. Luxury brands have gone from relative inertia over digital strategies to a flurry of activity, including technology upgrades, partnerships, and even acquisitions.

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Customer Experience Retail Operations Technology 285

Retail TouchPoints

JULY 9, 2021

For owners and franchisees of multi store chain retail outlets, the news is increasingly real and positive. A Crisis at Traditional Retail. Chain retailers face fierce competition today on many fronts, not least of which is just getting the customer into the store. Take grocery stores.

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Management Retail Customer Experience Operations 264

Retail TouchPoints

NOVEMBER 6, 2023

Jonathan Johnson, CEO of the home furnishings retailer formerly known as Overstock.com , which operates as Bed Bath & Beyond , will step down from his post as well as the company’s board of directors, effective immediately. Beyond, Inc.

Home Furnishings 278

Home Furnishings Operations Improvements Retail 278

RTP blog

AUGUST 29, 2018

Q2 was a solid three months for retail, with major players such as Walmart , Target and TJX posting some of the strongest results. The National Retail Federation (NRF) was vastly encouraged by the recent numbers, boosting its 2018 sales growth forecast to a minimum of 4.5% relationship with other countries.

eCommerce 150

eCommerce Retail Gifts Consumer Goods 150

Retail TouchPoints

JUNE 23, 2023

The news broke three months after the retailer announced that it would close eight other locations across the U.S. The Seattle store, which closed June 16, was Amazon’s second in the city when it opened in August 2018. We continue operating more than 20 Amazon Go stores across the U.S.

Shopping Carts 269

Shopping Carts Operations Technology Other 269

Retail TouchPoints

DECEMBER 15, 2023

Boehler brings more than 30 years of experience across multiple retail and wholesale businesses. where he served as CEO and took the company public in January 2018. Boehler has been serving as interim CEO since Oct. 31, following the departure of former CEO Leon Bergmann.

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Supplies Operations Retail Customer 264

Retail TouchPoints

OCTOBER 19, 2023

The retailer, which filed for bankruptcy in April 2023, was purchased by CION Investment Corp. The promoted executives include: Bob Walker, who joined David’s Bridal in 2019 as Chief Retail Officer, has been promoted to COO. in July 2023.

Supplies 260

Supplies Operations Technology Retail 260

Retail TouchPoints

JUNE 3, 2024

Adoption of the solution complements the retailer’s rebranding as simply JD. In addition to enhancing JD’s ecommerce experience, the Algolia solution will provide the retailer with global AI search and revenue analytics, unlocking a new set of analytics and data for the business. The retailer had entered the U.S.

Omnichannel 264

Omnichannel Technology eCommerce Channel 264

RTP blog

JULY 18, 2017

By Debbie Hauss, Editor-in-Chief The third annual Retail Innovation Conference (RIC18) is now confirmed for Tuesday-Wednesday, May 1-2, 2018 at Convene in New York City. The conference will kick off, once again, with compelling and unique Store Tours on Monday, April 30 and it will include the fourth annual Retail Innovator Awards.

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Seminar Retail Workshop Events 150

Retail TouchPoints

JUNE 29, 2021

When Amazon Go launched in 2018, critics claimed that it would take more than a decade for autonomous retail to catch on. Fast-forward a couple of years and one global pandemic later, it’s clear that autonomous retail isn’t going anywhere. The Pandemic’s Initial Impact on Retail.

Payment Services 239

Payment Services Retail Customer Retention Payments 239

Retail TouchPoints

DECEMBER 27, 2022

Retail companies looking to digitally transform don’t need to fix what isn’t broken. Today’s consumers are busier than ever, which has resulted in a greater demand for faster solutions to their retail problems. Programmable voice can also favorably influence the daily lives of retail store employees and corporate workers.

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Customer eCommerce Retail Customer Experience 321

Retail TouchPoints

SEPTEMBER 14, 2022

Olympia Sports has filed for Chapter 11 bankruptcy protection, seeking an orderly wind-down of its operations. The retailer plans to close its 35 remaining brick-and-mortar stores by Sept. At its peak in 2012, the retailer operated 230 stores across the Northeast and Mid-Atlantic regions. bankruptcy court in Delaware.

Operations 298

Operations eCommerce Retail 298

Retail TouchPoints

FEBRUARY 16, 2024

“At Starbucks, we have challenged ourselves to imagine what’s possible when we take a closer look at the many ways our partners and customers interact with us and experience our stores every day,” said Katie Young, SVP of Store Operations at Starbucks in a statement.

Food and Beverages 261

Food and Beverages Payment Services POS Operations 261

Retail TouchPoints

JULY 22, 2021

The retail industry is widely accepted as one of the leading economic indicators. Lately, the retail sector was shaken by the COVID-19 pandemic. This situation has forced retailers worldwide to adapt to a slew of new consumer demands while juggling a precarious supply chain. million by 2025, up from $431.6

eCommerce 306

eCommerce Retail Payment Services Social Media 306

Retail TouchPoints

MARCH 4, 2022

On the business side meanwhile, retailers are now expected to deliver services that are not only convenient and safe but also more personalized. Retailers have turned to algorithms to reach these pandemic-era demands. Similarly, Amazon scrapped an AI recruitment tool in 2018 for discriminating against women applicants.

Retail 288

Retail Consumer Recommendation Clothing 288

Retail TouchPoints

SEPTEMBER 21, 2020

It started in the runup to the 2018 midterm elections: Hundreds of companies, including many retailers, joined nonpartisan efforts to encourage voter participation through a business-led coalition called Time to Vote. Major retailers that have recently joined Time to Vote include Macy’s , Nike , Steve Madden and Stitch Fix.

Sporting Goods 264

Sporting Goods Retail Department Stores Arts 264

Retail TouchPoints

MAY 10, 2023

Founded in 1986, Mattress Firm operates over 2,300 brick-and-mortar stores as well as its own ecommerce platform, employing 6,200 retail sales associates. The retailer was acquired by South African holding company Steinhoff International in August 2016, then filed for bankruptcy protection as part of a reorganization in October 2018.

Omnichannel 276

Omnichannel eCommerce Platforms Operations eCommerce 276

Retail TouchPoints

JUNE 20, 2023

The retailer formalized its resale operations with a dedicated ecommerce site , trade-in program and in-store resale offerings in 2018, and sold more than 1 million used products through Re/Sale’s omnichannel operations in 2022.

Outdoor 276

Outdoor Supplies Apparel Omnichannel 276

Retail TouchPoints

JUNE 26, 2023

billion to bolster its ecommerce business and help compete against Reliance Retail and Walmart ’s Flipkart. Amazon has been working toward becoming a major player in India since at least 2018, when it joined with Indian private equity firm Samara Capital to acquire More , an Indian supermarket and hypermarket chain, for $580.35

Small Business Retail 286

Small Business Retail eCommerce Channel Operations 286

Retail TouchPoints

AUGUST 16, 2023

Southeastern Grocers (SEG) has initiated a strategic divestiture of its business, with Aldi set to acquire all SEG grocery operations under the Winn-Dixie and Harveys Supermarket banners and investment group Fresco Retail Group set to take over the Fresco y Más banner. store total (prior to the SEG acquisition) to more than 2,400.

Operations 246

Operations Presentation Retail Customer 246

Retail TouchPoints

OCTOBER 26, 2023

And that mentality of empowering people’s entrepreneurial drive extends inside the organization as well, where Home Depot has built a robust retail media operation that began long before “retail media” was a commonplace term. And that parlays easily into retail media.

Retail 278

Retail Social Media Definition Marketing 278

RTP blog

JANUARY 29, 2018

DHL is planning to test autonomous delivery trucks in 2018. We predict the intersection of these stories: some time in 2018, at least one company will use drones launched from an autonomous vehicle to deliver a package. Expect significant progress and possibly even proof-of-concept tests by the end of 2018. Who will they be?

eCommerce 170

eCommerce Fulfillment Shipping Costs Specialty Retailers 170

Retail TouchPoints

FEBRUARY 9, 2024

After months of teetering on the brink of collapse , Farfetch found a solution in the form of Coupang in late 2023, when the company agreed to acquire the luxury marketplace’s business and assets in exchange for access to $500 million in capital that will allow Farfetch to continue operations.

Department Stores 278

Department Stores Fashion eCommerce Operations 278

Retail TouchPoints

DECEMBER 18, 2023

Coupang will acquire the business and assets of the online luxury marketplace in return for access to $500 million of capital that will allow Farfetch to continue operations. The deal will take Farfetch private; the company has been trading on the NYSE since its IPO in September 2018.

eCommerce 261

eCommerce Customer Experience Operations Customer 261

Kibo

NOVEMBER 15, 2018

The post Boscov’s Wins Gold in Retail TouchPoints 2018 Store Operations Superstar Awards appeared first on The Omni Channel. At Kibo, we pride ourselves in working with each and every customer to […].

Operations 48

Operations Retail Channel Customer 48

Retail TouchPoints

MARCH 27, 2023

As it continues its laser focus on profitability, luxury resale platform The RealReal is “deemphasizing” the direct sales side of its business to focus on its more profitable consignment operation. 6, 2023 , is on a mission is to streamline the company’s operations after another disappointing quarter, when net losses totaled $47.3

Operations 294

Operations Retail Other eCommerce 294