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Omnichannel Retail Index Spotlights 4 Investment Areas

Retail TouchPoints

OSF Digital’s Digital Strategy team (formerly known as FitForCommerce) developed the 2022 Omnichannel Retail Index (ORI) to establish a benchmark for current practices and, most importantly, provide a set of actions and recommendations for the future. In 2019, retailers adopted only 57% of mobile best practices. Loyalty programs.

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Walmart Acquires Robotics Company to Boost Next-Gen Fulfillment Capabilities

Retail TouchPoints

Walmart has entered an agreement to acquire Alert Innovation , a robotics automation company that develops material-handling technology for automating order fulfillment in retail supply chains. Walmart has been working with Alert to customize technology for its market fulfillment centers (MFCs) since 2016. in a blog post.

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In The Retail Renaissance, Omnichannel Is The Mona Lisa

RTP blog

By Geoffroy Martin, Criteo With two months left in 2019, there is plenty of evidence that retail’s doomsday is indeed upon us. Store closures abound — Q1 2019 saw more brick-and-mortar shutdowns than the entirety of 2018. is on pace to see more than 3X as many brick-and-mortar store openings in 2019 than in 2018.[1]

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Dunnhumby Survey: H-E-B Regains Title of America’s Top Grocer as Club Stores Move Up the Ranks

Retail TouchPoints

Three years after the pandemic upturned the grocery industry, omnichannel chain H-E-B has regained its leadership position as the top U.S. In contrast, in the 2019 RPI, no club store ranked higher than seventh. million more omnichannel households today than there were in 2019, with a combined grocery budget of $4.9

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Macy’s Declines to Spin Off Ecommerce Operations, Citing ‘High Execution Risk’

Retail TouchPoints

Active customers for the Macy’s brand were up 18% over 2020 and 1% over 2019 to 44 million , and new customers increased 40% over 2020 and 26% over 2019 to 19.4 Comparable sales for 2021 for the company — which includes results from Macy’s , Bloomingdale’s and Bluemercury — were up 43% from 2020 and 3.1% I am proud that Macy’s, Inc.

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3 Ways SMBs Can Deliver a More Personalized Shipping Experience

Retail TouchPoints

With supply chain disruptions still making headlines, small and mid-sized businesses (SMBs) looking to remain competitive may contend with inventory challenges and rising rates of theft and damage in the last mile. It’s becoming increasingly clear that supply chain risks and shipping mishaps are top of mind for today’s consumers.

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REI Taps Former Amazon Exec for New Chief Commercial Officer Position

Retail TouchPoints

He will be tasked with uniting the co-op’s retail and ecommerce channels to help REI build a seamless omnichannel experience for its customers and members. Hall joined REI in 2019 and currently leads strategy, sustainability and finance. Long also joined the company in 2019 to lead its marketing organization and membership work.

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