Retail TouchPoints

JULY 19, 2022

Google has yet to officially do away with third-party cookies after announcing their removal from its Chrome browser in early 2020 , but the clock is ticking toward the final expiration date of tracking codes as a means to target and measure ads online. Here’s a three-step blueprint for creating an impactful retail media network.

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Retail TouchPoints

JUNE 28, 2023

The retailer also has promoted Danny Miles to EVP, Chief Technology Officer and announced the departure of current COO Colin Browne and Chief Product Officer (CPO) Lisa Collier. Under Armour has named long-time Marriott executive Jim Dausch as its new Chief Customer Officer (CCO), effective July 24, 2023.

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Retail TouchPoints

OCTOBER 22, 2020

The all-important holiday season always demands retailers’ full engagement and energy, but the 2020 holiday season presents unique challenges. Retailers and their shoppers are whiplashed accordingly. Retailers and their shoppers are whiplashed accordingly. Speaking of Online and In-Store Channels….

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Retail TouchPoints

MAY 5, 2022

During the COVID-19 pandemic, homebound consumers became digital-first natives as they turned to self-service channels to manage their lives and satisfy their shopping needs. This is especially true in the retail industry. Instant gratification means optimizing self-service channels for fast and frictionless support.

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Retail TouchPoints

SEPTEMBER 20, 2021

The retail industry experienced a complete 360-degree transition since the onset of the pandemic. How can retailers distill that information and pivot their strategies in the months ahead to ensure that they’re no longer just keeping up with consumers, but anticipating and building the shopping experience they crave?

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Retail TouchPoints

NOVEMBER 27, 2020

There is no doubt that retailers have faced many struggles as a result of the pandemic. Brick-and-mortar stores were forced to shutter around the country, forcing retailers to amplify their ecommerce efforts, with varying levels of success.

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Retail TouchPoints

FEBRUARY 7, 2023

The annual retail gathering brought a huge set of new companies and interesting perspectives that will shape the future of retail over the next three years. This remains a $50 million to $100 million opportunity for most $5B+ retailers in 2023, and too few non-grocers are pursuing it as a solution.

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Retail TouchPoints

APRIL 20, 2022

billion worldwide in 2020, and thanks to a 27.25% compound annual growth rate, the budding industry (no pun intended) is expected to reach $54.41 To capitalize on this expected growth, cannabis retailers are focused on building trust and, most of all, standing out. The legal cannabis market was valued at $12.81

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Retail TouchPoints

APRIL 26, 2021

Besides trying to keep their stores sufficiently stocked, the biggest challenge for many grocery retailers in 2020 was trying to determine what shopper behaviors would remain in place post-pandemic. This makes it essential that retailers continue to invest in creating a seamless omnichannel shopper experience. Only more so.

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Retail TouchPoints

SEPTEMBER 29, 2022

There are signs of a disconnect between consumers and retailers when it comes to sustainability. A recent report has found that two-thirds of consumers are willing to pay more for sustainable products than retailers expect — and reveals that consumer preference for recommerce models is also being underserved. Transparent sourcing.

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Retail TouchPoints

JULY 15, 2022

Every one of the Top 10 retailers in the U.S. now has a retail media network (RMN), which should tell you something about where this trend is going (hint: toward ubiquity). It’s enough to make retailers without an RMN of their own scramble, particularly as companies like Amazon and Walmart report mind-boggling ad revenues — $2.1

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Retail TouchPoints

AUGUST 16, 2021

Returns provide brands and retailers the opportunity to delight their customers. But not all brands and retailers are seizing this opportunity. According to the National Retail Federation (NRF), the U.S. market saw over $400B in returns in 2020. That is a significant amount of capital tied up in the returns channel!

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Retail TouchPoints

JULY 23, 2021

Before they’ve even started, the 2020 2021 Olympic Games have already made history. And while no host city will ever face this same confluence of events again, the shifts that are taking place in viewership behavior, fan engagement tactics and retail sales could very well have a lasting impact on what the Olympics look like going forward.

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Retail TouchPoints

JULY 8, 2021

Up to 70% of people still agree that the coronavirus situation concerns them “hugely,” a slight drop from 79% in April 2020. Retail TouchPoints (RTP): Kantar’s survey revealed that online shopping is the number-one increased behavior worldwide. However, in the U.S.,

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Retail TouchPoints

JANUARY 4, 2022

As retailers have struggled to navigate changes in consumer behavior and economic uncertainty brought on by the pandemic, one area has seen continued growth: recommerce. It’s an important secondary market for returned goods, helping retailers reduce waste and recover cost, especially as returns increase in step with ecommerce growth.

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Retail TouchPoints

NOVEMBER 4, 2022

Today’s retail supply chains have evolved into complex global webs of infrastructure, vehicles and people that move products from raw material to end consumer. The delivery experience has become an extension of a retailer’s brand. For many retailers, the entire last-mile delivery process is inefficient.

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Retail TouchPoints

FEBRUARY 17, 2021

in March 2020, consumer buying behavior began shifting. As a result, retailers needed to reshape their ordering options and, in some cases, the entire layout of their stores. In order to do this, retailers need to leverage valuable consumer data to create a more targeted marketing strategy. Invest in Technology Solutions.

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Retail TouchPoints

OCTOBER 13, 2021

As consumers adopted more and more digital technologies to cope with social distancing during the early stages of the pandemic (ecommerce chief among them), their familiarity with these technologies grew — leading to a series of lasting consumer behavior changes that we’re still adapting to as an industry.

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Retail TouchPoints

APRIL 29, 2021

For years, retailers have faced accelerating pressures on margins and profits as competition proliferated both online and in brick-and-mortar, as shoppers grew less loyal and as complete price transparency became the norm. A good place to start with a strategy tune-up is in that most fundamental of all retail levers — pricing.

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Retail TouchPoints

JUNE 15, 2021

As more consumers are vaccinated and COVID restrictions begin to ease, the key questions many retailers will be asking are what will consumers want to buy, and how can they make sure they have the right product, in the right place, as consumers start to resume some of their pre-pandemic activities? Know Where Your Product is.

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Retail TouchPoints

MAY 6, 2022

Data is a critical foundation in today’s retail strategies, enabling organizations to make smart analytics-based business decisions, from refining personalized marketing efforts to improving logistics operations. The rise of ecommerce and other technological advances have made the retail sector an increasingly data-rich environment.

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lateshipment

OCTOBER 16, 2020

A question that is largely on the minds of retailers and consumers alike. With COVID-19 still at large, consumers will be making difficult shopping choices and retailers will be scratching their heads for a strategy that will bring them a great sale. What do retailers have in store for them? Retail’s new normal.

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Retail TouchPoints

FEBRUARY 3, 2021

Seismic shifts in consumer trends accelerated by the pandemic will have long-lasting implications for the retail industry at large. The study used a nationally representative sample of more than 1,000 consumers and feedback from the Future Commerce Expert Network, a group of knowledgeable retail and brand operators.

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Retail TouchPoints

JANUARY 9, 2024

In 2020 he joined Alibaba, where he is now tasked with developing the company’s strategy and building platform-level solutions around international shipping, logistics, cross-border trade and global expansion. Ecommerce became not just a ‘good-to-have’ channel, but a must-have channel for small businesses.

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Retail TouchPoints

MARCH 17, 2023

Society is changing rapidly, and retail needs to evolve just as rapidly to keep up, according to the Buying Into Better: The Future of the Consumer Industry report by Deloitte. The old way of doing retail was designed for a post-World War 2 world, and it’s time for companies to chart a new path into the future. “We

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iVend

SEPTEMBER 23, 2020

September 23, 2020 – CitiXsys, developer of the enterprise retail management solution, iVend Retail , is being recognised for supporting the global retail community with a 2020 Tech Cares Award from TrustRadius. We have been completely inspired by the way the B2B technology industry responded to COVID-19.

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Retail TouchPoints

MAY 13, 2021

While the past year has been difficult for retailers and recruiters alike on a global scale, employment is looking up — 41,000 retail jobs were added in February 2021, and the industry has recovered 2 million of the 2.4 million jobs lost in March and April 2020, according to the U.S. Bureau of Labor Statistics.

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Retail TouchPoints

SEPTEMBER 16, 2021

For consumers, creators and retailers alike, sifting through the ever-changing array of functionalities across platforms is still fraught with misfires, miscommunications and mistrust. Whether social commerce will play a crucial role in retail going forward is no longer a question. billion in sales in 2020. earning $26.97

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Retail TouchPoints

MAY 3, 2021

Besides trying to keep their stores sufficiently stocked, the biggest challenge for many grocery retailers in 2020 was trying to determine what shopper behaviors would remain in place post-pandemic. This makes it essential that retailers continue to invest in creating a seamless omnichannel shopper experience. Only more so.

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ROI Revolution

JANUARY 13, 2020

Staying ahead of emerging technology and 2020 marketing trends within digital marketing will be mandatory for successful brands. 2020 Is the Year of Clear Vision. Nearly 50% of all retail ecommerce sales will occur through mobile in 2020. Want to learn more about 2020 marketing trends?

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Retail TouchPoints

OCTOBER 27, 2021

Ulta Beauty plans to maintain its growth with 50 new store openings each year, enhanced last mile options and investments in media and AI, including the launch of an in-house retail media network. The retailer is putting global expansion plans on hold as it focuses on its home country.

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Retail TouchPoints

AUGUST 12, 2020

The retail industry is relentlessly innovative. And in these times of global uncertainty, retailers must be responsive to change and prepared to adapt almost instantaneously in order to keep their (virtual) doors open — let alone stay relevant. So far, retailers have quickly adapted to how they serve their customers.

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Retail TouchPoints

OCTOBER 27, 2021

The holiday season has always been prime time for retailers to roll out new marketing campaigns, events and experiences that draw people to their stores — and keep them there. Despite these reservations, 47% of consumers plan to shop in-store this holiday season, an 8% increase from 2020.

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Retail TouchPoints

JANUARY 14, 2022

trillion in 2020, while U.S. Additionally, total order count was up almost 10.45% from holiday 2020 levels, according to data from Klaviyo. As a result, Cyber Week 2021 accounted for 23% of total ecommerce spend, down slightly from 24% in 2020. Usage was up by 40% compared to holiday 2020, while credit card usage dropped 5%.

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retailnext

APRIL 1, 2021

In my first blog post, “ The Relevance of Physical Retail in the Customer Channel ,” available on empatheticmachines.org , I spoke about the relevance of physical retail today as well as introduced the idea of the Customer Channel. In particular, let’s discuss how tech is transforming physical retail.

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eCommerce Training Academy

NOVEMBER 24, 2019

If you’re involved in eCommerce, digital marketing or technology, consider attending at least one eCommerce conference a year. I will help you build your network, learn new tactics, stay on top of trends and discover new technologies to help you create build a successful eCommerce business ! January 2020. February 2020.

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Retail TouchPoints

JULY 28, 2022

In 2020, a Shopify report found that enabling consumers to interact with products virtually led to a 94% higher conversion rate. Retailers can offer virtual try-ons within their own ecommerce channels or partner with an ecommerce platform that offers virtual try-on as a feature. on experience. What to Look Out For.

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