Retail TouchPoints

JUNE 7, 2022

Clark stepped into the role in early 2021 following the departure of Jeff Wilke ; he had most recently served as SVP of Worldwide Operations. A successor to Clark has not been named, but Amazon CEO Andy Jassy said in a statement that the company would offer an update in the next few weeks.

Consumer 254

Consumer Fulfillment Supplies Operations 254

Retail TouchPoints

AUGUST 9, 2022

Tapestry — parent company of Coach , Kate Spade and Stuart Weitzman — has announced the retirement of COO Tom Glaser. CFO Scott Roe, with 30 years of retail finance and operations experience under his belt, will take on the COO role in addition to his current responsibilities, effective immediately. Glaser will stay on until Oct.

Operations 253

Operations Supplies Technology Information 253

Retail TouchPoints

FEBRUARY 8, 2022

Peloton continues to deal with challenges including two unfortunate media portrayals and mid-2021 product recalls following reports of 70 injuries and one death. Subscriber growth projections took a hit as well, with the company expecting to end the year with 3 million users compared to earlier estimates of 3.35 billion to $3.8

Subscription 258

Subscription Operations Technology Improvements 258

Retail TouchPoints

APRIL 4, 2022

Aligning with Nordstrom’s Closer to You concept of cultivating a convenient and interconnected experience across both stores and digital platforms, the new appointments centralize customer strategy under Worzel, while store operations for Nordstrom and Nordstrom Rack are consolidated under Jamie Nordstrom. in a statement.

Operations 241

Operations Customer Supplies Management 241

Retail TouchPoints

DECEMBER 15, 2022

The Honest Company , the Jessica Alba-founded baby and home goods brand, has named Carla Vernón as its new CEO, effective Jan. Current CEO Nick Vlahos will step down from day-to-day operations as part of a planned succession but will remain on the company’s board of directors. Honest Company Board Chair James D.

Beauty and Health 226

Beauty and Health Food and Beverages Omnichannel Events 226

Ecommerce Platforms

OCTOBER 28, 2021

The best Print on Demand companies in the UK are an excellent solution for entrepreneurs hoping to start their own business. With a UK POD company, you can create a range of unique products, without having to spend a fortune on manufacturing and fulfilment. Printful is perhaps the best-known Print on Demand company in existence.

Shipping Costs 197

Shipping Costs Shipping Payment Services Fulfillment 197

Retail TouchPoints

APRIL 23, 2021

The 2021 class of impressive leaders is comprised of founders, CEOs, creative directors, design managers, marketing executives, ecommerce gurus, VPs and many more changemakers rewriting the rules of retail in unique and exciting ways. Robert Timothy Blair , Manager Retail Operations: Customer Experience , White House BLACK MARKET.

Retail 325

Retail Omnichannel Management eCommerce 325

Retail TouchPoints

JANUARY 5, 2023

5, bringing the struggling retailer’s share price down 86% year-over-year, after the company reported that it was having trouble getting enough merchandise to fill its shelves while also bringing in fewer customers. The company expects sales for its Q3 2022, which ended Nov. billion generated in Q3 2021.

Improvements 289

Improvements Customer Operations Technology 289

Retail TouchPoints

MAY 11, 2021

L Brands will separate Bath & Body Works and Victoria’s Secret into two independent, public companies. The company initially looked into selling Victoria’s Secret, which led to discussions with “multiple potential buyers,” but this move was ultimately rejected in favor of the separation. billion reported in Q1 2020.

Operations 220

Operations Improvements Management Marketing 220

Retail TouchPoints

DECEMBER 3, 2021

Shoe Station currently has 21 locations in five Southeastern states, which Shoe Carnival will now own and operate under the Shoe Station banner. The company said it is “on a path to double-digit new store growth in the years ahead.”. and the company’s current President and CEO G.

Operations 259

Operations Mobile Retail Marketing 259

Retail TouchPoints

APRIL 13, 2021

Ethical consumer goods brand The Honest Company filed for its long-anticipated IPO on April 9, 2021. Co-founded by actress Jessica Alba in 2012, the company touts a line of hypoallergenic, ethically sourced products in the baby, beauty and home cleaning categories. According to the SEC filing , The Honest Co. The Honest Co.

eCommerce 278

eCommerce Consumer Consumer Goods Channel 278

Retail TouchPoints

AUGUST 18, 2021

The biggest standout was Target’s same-day digital services, which grew nearly 55% in 2021 on top of the 270% growth posted in 2020. Grocery was a particularly bright spot for the company, with comparable sales up 6.1% in Q2 2021, maintaining some of the momentum from the 24.3% Walmart Posts Solid Ecommerce Growth. on top of 10.9%

Omnichannel 282

Omnichannel Fulfillment Operations eCommerce 282

Forrester eCommerce

MARCH 23, 2021

Last year, companies compressed multiyear timelines for technology integration and innovation into a few months as the pandemic pushed office workers into fully remote work environments.

Recommendation 459

Recommendation Operations Technology Management 459

Retail TouchPoints

MARCH 5, 2021

Burlington Stores has doubled its long-term store footprint target to 2,000 stores, up from the 1,000 -store target established when the company launched its IPO in 2013. Burlington currently operates 761 stores across the U.S. We feel good about the merchandising and operational plans that we have developed for this smaller prototype.

Operations 240

Operations Improvements Presentation eCommerce 240

Retail TouchPoints

NOVEMBER 3, 2021

The brand is working to “make sure we are in tune with local markets and the operating dynamics that we’re working with today,” according to CFO Jane Nielsen. The company feels that now is the right time to invest in localized websites in particular, which “have a very strong ROI and payback after the first 10 months.”.

Omnichannel 277

Omnichannel Subscription Operations eCommerce 277

Kissmetrics

JANUARY 27, 2021

How’s it doing in 2021? Video and voice search are leading the charge in 2021. So, what’s happening in content marketing, version 2021? Content Marketing: 2021 Current Trends. To operate on the assumption that what content marketing was it will always be is to fail at it. 2021 Video and Live Streaming.

Marketing 311

Marketing Social Media Blog B2C 311

Retail TouchPoints

MARCH 8, 2021

These new locations are part of the company’s plans to add approximately 60 new stores — 40 Ross and 20 dd’s DISCOUNTS locations — during fiscal 2021, which runs through January 2022. . The off-price apparel and home fashion retailer reported $12.5 billion in revenue for fiscal 2020. ”

Apparel 253

Apparel Fashion Operations Consumer 253

Retail TouchPoints

MARCH 23, 2022

To prepare its systems for a busy 2021 holiday season, CTS had to achieve technology independence and upgrade its hybrid cloud operations. “We CTS partnered with enterprise automation company SnapLogic both to facilitate the transition as painlessly as possible, and in a timeframe of less than one year.

Technology 215

Technology Operations Information Improvements 215

Retail TouchPoints

JANUARY 7, 2021

Macy’s will close an additional 45 stores by mid-2021 as part of its previously announced plan to shutter 125 locations by 2023. The retailer is aiming to adjust its footprint until it has “the right mix of mall-based stores,” a company spokesperson told CNBC.

Operations 212

Operations Retail 212

Retail TouchPoints

JUNE 15, 2021

have agreed to a merger that will turn Boxed into a publicly traded company. Boxed’s ecommerce platform, which the company calls a ”curated, mobile-first, basket-building shopping experience,” is available for both B2C and B2B customers. The merger is expected to close in Q4 2021.

B2B 273

B2B B2C eCommerce Platforms Mobile 273

Retail TouchPoints

AUGUST 30, 2021

Retail rode strong into Q2 2021 as shoppers returned to stores even as digital sales remained elevated. in Q2 2021 while its digital comparable sales grew 10% , building on the 195% growth achieved in 2020. The company has worked to adjust its product offering to meet the changing needs of its customers in these unprecedented times.”.

Consumer 316

Consumer Toys Department Stores Fulfillment 316

Retail TouchPoints

APRIL 5, 2021

Athleticwear brand lululemon shared plans to expand its physical store presence, opening 40 to 50 new mainline locations globally in 2021, according to comments made during its Q4 earnings call with analysts. “In As operating constraints are removed, our teams are focused on accelerating our store productivity. billion.

eCommerce 264

eCommerce Operations Retail Marketing 264

Retail TouchPoints

JANUARY 19, 2023

While Amazon has developed impressive systems to make sure its customers’ orders are shipped efficiently and quickly, the company has failed to show the same level of commitment to protecting the safety and well-being of its workers. Amazon faces a total of $60,269 in proposed penalties for the violations.

Improvements 272

Improvements Shipping Other Retail 272

Retail TouchPoints

MARCH 4, 2024

Thrasio , one of the highest-profile Amazon “rollup” firms — so-called because they acquire Amazon third-party sellers en masse and roll them up into a larger entity to consolidate operations (and ideally scale profitability) — has filed for bankruptcy in an effort to “strengthen its financial position.”

Operations 235

Operations eCommerce Customer Marketing 235

Retail TouchPoints

JULY 3, 2023

The retailer “has implemented a work-from-anywhere model that allows Alex and Ani to hire talent all across the country,” according to CEO Scott Burger, and will explore “future alternatives for office space.” “Alex and Ani has been reimagining various aspects of our company over the past few years,” said Burger in a statement.

Operations 290

Operations Omnichannel Consumer Other 290

Retail TouchPoints

APRIL 22, 2022

Almost every retailer has a plan to green its operations, from sourcing more sustainable products to adopting solar power, and on Earth Day these efforts are brought to the forefront. Here are four companies — Sendle , Carter’s , Fossil and Walmart — that stand out with a combination of creativity, comprehensiveness and vision.

Arts 267

Arts Consumer Clothing Operations 267

Forrester eCommerce

MAY 14, 2021

On Friday, May 7, 2021, Colonial Pipeline safely shut down its pipeline operations due to a ransomware incident in their corporate network. Colonial Pipeline transports 45 percent of the fuel along the East Coast of the United States through 5,500 miles of pipeline.

Operations 242

Operations Management Customer 242

Retail TouchPoints

OCTOBER 18, 2023

Former PVH and Gap executive Sarah Clarke has been named Chief Supply Chain Officer, and J.Crew veteran Valerie van Ogtrop will join AEO in the newly created role of EVP of Brand Operations, both effective Oct. Clarke joins AEO from PVH Corporation where she served as Global Chief Supply Chain Officer from 2021.

Supplies 250

Supplies Operations Management Marketing 250

Retail TouchPoints

MAY 6, 2021

Office Depot will separate itself into two independent, publicly traded companies, each with its own focused strategy and investment profile. The first, ODP , will operate the 1,100 Office Depot and OfficeMax retail locations along with the retailer’s ecommerce business. Sales fell 13% to $2.4

B2B 163

B2B Consumer Toys Supplies 163

Retail TouchPoints

DECEMBER 18, 2020

Specialty retailer rue21 plans to open 15 stores in 2021, following the recent openings of three new brick-and-mortar stores. The retailer, which operates nearly 700 locations in 45 states, also has refinanced its existing term loan, increased available liquidity and lowered its cost of capital. . million members. ”

Specialty Retailers 163

Specialty Retailers Banking Omnichannel Operations 163

Retail TouchPoints

DECEMBER 7, 2021

We are in a relay race and we must have new generations of talent to take the company forward.”. As of its last quarterly earnings, Alibaba had 285 million annual active consumers (AAC) overseas, and the company reiterated its goal of eventually growing that number to 2 billion consumers globally. “We com , AliExpress and Taobao Deals.

Operations 241

Operations Consumer Presentation eCommerce 241

Ecommerce Platforms

AUGUST 10, 2021

The free virtual conference will be held from September 14 to 15, 2021, and will offer participants proven expert tips and tactics, strategies, and actionable real-world success stories. What will Participants of 2021 Make it Big Virtual Conference Learn? Bills and Mary Ellen's keynote session will be held on September 15th, 2021.

eCommerce 211

eCommerce Merchant Services BigCommerce Payment Services 211

Retail TouchPoints

FEBRUARY 1, 2021

So what are the customer experience and commerce trends that will continue, or become more fully realized, in 2021? Suddenly, with physical stores forced to shutter, companies had to turn on a dime to provide these services. Customer Experience and Commerce in 2021: Striking a Wait-and-See Balance.

Customer Experience 288

Customer Experience Customer Omnichannel Social Media 288

Retail TouchPoints

JANUARY 12, 2021

Chapter One of the 2021 National Retail Federation Big Show may be online instead of in-person, but that isn’t stopping the NRF from putting together an all-star lineup. The two will discuss meeting today’s shopper where they’re at, potential business disruptions in the near term and how 2021 is likely to unfold at stores across the nation.

Omnichannel 210

Omnichannel Events Consumer Operations 210

Retail TouchPoints

AUGUST 21, 2020

Teams in these cities will support various businesses across the company, including Alexa, Amazon Advertising, Amazon Fashion, Amazon Fresh, Amazon Web Services (AWS) and OpsTech. In Detroit, the company is acquiring more than 25,000. An additional cross-dock facility is scheduled to open in the city in 2021.

Fulfillment 176

Fulfillment Operations Order Fulfillment Toys 176

Retail TouchPoints

FEBRUARY 22, 2021

Tanger Factory Outlet Centers , which owns and operates 37 open-air outlet centers across the U.S. malls hard, with many operators struggling to stay afloat after months of rent delays and the bankruptcies of anchor retailers. and Canada, said that traffic at its domestic centers returned to 99% of pre-pandemic levels in January.

Operations 162

Operations Other Omnichannel Improvements 162

Retail TouchPoints

FEBRUARY 17, 2023

The RealReal will cut operating costs through layoffs and store closures, with plans to eliminate 230 positions, or 7% of its workforce, according to a filing with the Securities and Exchange Commission. The RealReal may be charting a new course under CEO John Koryl, who joined the company on Feb. million in Q3 2021.

Payment Services 301

Payment Services Payments Accessories Operations 301