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Preparing for the Rise in Online Retail Returns

Retail TouchPoints

In 2021, returns cost retailers a whopping $761 billion , or almost 17% of total U.S. retail sales. How online retailers handle merchandising, use technology and approach return policies can mean the difference between waste and wins. Optimization is the name of the game — to take everything and elevate it.

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Four Customer Experience and Commerce Trends That Will Define 2021

Retail TouchPoints

Another, a fashion brand with product stuck in closed retail locations, had to shift distribution models to meet a surge in online demand. So what are the customer experience and commerce trends that will continue, or become more fully realized, in 2021? Customer Experience and Commerce in 2021: Striking a Wait-and-See Balance.

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UK’s top 25 fastest growing online retailers revealed

365 Retail

The UK’s top 25 fastest growing online retailers have been revealed with beer brewing brand Pinter topping the table. ” To compile the Lightning 50, Bristol-based Brightpearl asked brands to submit annual growth figures from 2020 to 2021, with each brand ranked solely on its net growth percentage during that time frame.

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Adobe: As U.S. Ecommerce Booms, Global Online Spend Projected to Reach $4.2 Trillion in 2021

Retail TouchPoints

Cut to March 2021 — a second stimulus package, the American Rescue Plan (ARP), is signed into law, and online spending surges to record-breaking heights. In fact, in the three weeks following the ARP’s passage on March 11, 2021, U.S. consumers spent $8 billion more online than the normally projected total for that period.

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Top Risks For Retail Businesses In 2021 (And in The Next Decade)

Retail TouchPoints

While the pandemic has shed light on the resilience of the retail industry, there are still looming risks for the next decade. In this article, we take a look at the key risks that may be faced by retail businesses in 2021 but also through the next decade. The lingering impact of COVID-19. Product boycotts.

eCommerce 305
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Holiday Season Marketing Calendar and Shipping Deadlines [2021]

lateshipment

A sigh of relief for retailers and huge expectations for retailers towards the Holiday season as the eCommerce industry has looked good so far in 2021. However, with no such leash on the spending capacity, total US Holiday retail sales in 2021 are predicted to rise 2.7% billion, accounting for a record 18.9%

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JCPenney Reduces Cart Abandonment 18% with AI-Powered Shopper Engagement Tool

Retail TouchPoints

“Helping customers in their online shopping journey is a major advantage in today’s online retail market,” said Richard Adams, VP of Digital Experience at JCPenney in a statement. Then in May 2021, the company announced it was cutting 650 jobs , approximately 1.5% of its workforce.

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