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How Retailers Can Use AI to Improve Customer Experience and Build Trust

Retail TouchPoints

With the sector continuing to experience accelerated growth, major retailers are looking for ways to maintain and build trust while dramatically improving customer experience and orchestrating cohesive customer journeys. Consumers are only one click away from retailers at all times.

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Preparing for the Rise in Online Retail Returns

Retail TouchPoints

In 2021, returns cost retailers a whopping $761 billion , or almost 17% of total U.S. retail sales. How online retailers handle merchandising, use technology and approach return policies can mean the difference between waste and wins. Augmented reality (AR) has also become a star of the online retail world.

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Four Customer Experience and Commerce Trends That Will Define 2021

Retail TouchPoints

Another, a fashion brand with product stuck in closed retail locations, had to shift distribution models to meet a surge in online demand. So what are the customer experience and commerce trends that will continue, or become more fully realized, in 2021? Customer Experience and Commerce in 2021: Striking a Wait-and-See Balance.

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Top 2020 Retail Challenges and How To Future-Proof for 2021

Retail TouchPoints

However, a question mark still hangs over where they spent their money, as research showed that since the beginning of the pandemic, 49% of shoppers have been purchasing more online. And in the ecommerce world, that can only mean one thing: online retail giants such as Amazon continue to dominate the market.

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8 Proven Strategies to Improve eCommerce Post-Purchase Customer Journey in 2021

lateshipment

2020 has been a watershed year for retail. With eCommerce sales growing more than 30% in 2020, the trend is expected to continue in 2021 as well. Mimicking such experiences on your digital store will be key to retaining customers and improving Customer Lifetime Value (CLTV) in the current eCommerce climate.

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8 Proven Strategies to Improve Your Post-Purchase Customer Journey in 2021

lateshipment

2020 has been a watershed year for retail. With eCommerce sales growing more than 30% in 2020, the trend is expected to continue in 2021 as well. The Big Post-Purchase Customer Experience Gap in Online Retail (And What. Consumer Behaviour Amidst the Rise of eCommerce. It Really Means to Your Business).

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Adobe: As U.S. Ecommerce Booms, Global Online Spend Projected to Reach $4.2 Trillion in 2021

Retail TouchPoints

In March 2020, the retail (and general economic) situation looked dire, with lockdowns shuttering stores across the U.S. and retailers scrambling to scale their online offerings. In fact, in the three weeks following the ARP’s passage on March 11, 2021, U.S. Trillion in 2021. Grocery was not far behind at 3.1X

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