Retail TouchPoints

JANUARY 30, 2024

As retailers ride the AI wave, it’s important to simultaneously address both the opportunities and responsibilities it brings. Governance Through AI Ethics Oversight For retail businesses, establishing an AI ethics committee represents a strategic move toward responsible Gen AI implementation.

Retail 317

Retail Customer Experience Technology Customer Data 317

Retail TouchPoints

NOVEMBER 12, 2020

Aetrex Worldwide has launched Albert 2, the next generation of the company’s 3D foot scanning technology. The omnichannel device is designed to be a fully integrated foot scanning system that can help shoppers find correctly fitting footwear and orthotics and provide an enhanced customer experience at retail.

Technology 337

Technology Omnichannel Customer Experience Information 337

Retail TouchPoints

FEBRUARY 10, 2021

The retail market changed drastically over the past year, as people transitioned to more online shopping due to restrictions and safety concerns stemming from COVID-19. In 2021, color and design trends will help create retail environments that aid in customers’ confidence in the stores they shop in and their overall experience.

Retail 294

Retail Marketing Customer Technology 294

Retail TouchPoints

MARCH 25, 2022

The suit alleges that the app infringes upon features of the Scan & Go technology introduced by Walmart subsidiary Sam’s Club in 2016 and adopted by Walmart in 2018. In the complaint, Walmart said that BJ’s app, which launched in late 2021, infringes on four of its patents. Walmart Apollo, LLC against BJ’s in U.S.

Mobile 265

Mobile Technology Consumer Customer 265

Retail TouchPoints

FEBRUARY 13, 2023

Incidents of identity theft and related fraud rose nationwide in 2021, according to the FTC. Retailers, banks and other businesses are fighting back harder than ever, but they’re finding that traditional methods have become ineffective as fraudsters keep evolving their techniques to remain below the radar.

Merchant Services 252

Merchant Services Payment Services Technology eCommerce 252

Retail TouchPoints

FEBRUARY 11, 2021

Badger Technologies has introduced the Badger UV Disinfect robot, an autonomous ultraviolet (UV) disinfecting robot designed to combat COVID-19 and high-risk pathogens commonly found in grocery, foodservice and retail environments. The machine can reach and disinfect store spaces including shelves, aisles and checkout areas.

Technology 234

Technology Retail Operations 234

Retail TouchPoints

AUGUST 19, 2022

That is why Leslie Hand, Group Vice President of IDC Retail and Financial Insights believes that we, as consumers, go through all of our buying decisions asking a series of questions, including: Does this company have the product I want? Leslie Hand: The flip switched [even before] COVID to now, and retailers understand they need to invest.

Technology 248

Technology Shipping Costs Omnichannel Mobile 248

Retail TouchPoints

APRIL 26, 2021

Besides trying to keep their stores sufficiently stocked, the biggest challenge for many grocery retailers in 2020 was trying to determine what shopper behaviors would remain in place post-pandemic. The February 2021 edition of the Insights Study found just 8% of participants saying they shopped for groceries exclusively online.

Retail 276

Retail Mobile Reference Download 276

Retail TouchPoints

FEBRUARY 14, 2022

EVP and CFO Shawn Guertin announced estimated capital expenditures as high as $3 billion to “invest in technology and digital enhancements to improve the consumer experience as well as our community locations” during a Feb. 9 call with investors. million , according to President and CEO Karen Lynch.

Technology 256

Technology Improvements Consumer Electronics 256

Retail TouchPoints

FEBRUARY 16, 2024

trillion by 2027 – representing over 20% of overall retail sales. With the sector continuing to experience accelerated growth, major retailers are looking for ways to maintain and build trust while dramatically improving customer experience and orchestrating cohesive customer journeys. In the U.S.,

Customer Experience 251

Customer Experience Payment Services Improvements Customer 251

Retail TouchPoints

APRIL 25, 2023

Retailers that prioritize ecommerce recognize that the end-to-end user experience is more important than ever. The furniture and home goods space is another sector of the market that’s seeing increased applications of this technology. New digital opportunities.

Technology 240

Technology eCommerce Shipping Costs Games 240

IntelligenceNode

JANUARY 11, 2021

The best thing about January is the opportunity to start again, a general optimism for doing better retail planning than last year. More so for retail, being one of the hardest hit industries last year. The post Retail Budget Planning 2021: Driving Revenue with Technology appeared first on Blog.

Technology 80

Technology Retail Blog 80

Retail TouchPoints

JANUARY 14, 2022

Most experts expected holiday 2021 to be a digital success, and the season didn’t disappoint: global sales hit $1.14 As a result, Cyber Week 2021 accounted for 23% of total ecommerce spend, down slightly from 24% in 2020. trillion , up from $1.1 trillion in 2020, while U.S. 18 and Dec. BNPL and Social Commerce Were Holiday Standouts.

Omnichannel 284

Omnichannel Fulfillment Shipping Costs Social Media 284

Retail TouchPoints

FEBRUARY 1, 2021

Dress clothing retailers such as Brooks Brothers filed for bankruptcy , while athleisure wear boomed. Retailers that relied heavily on store sales had to regroup after the pandemic hit. The customers of one of my clients, a retailer of hobbyist products, skew older and retired and did less shopping online.

Customer Experience 282

Customer Experience Customer Omnichannel Social Media 282

Retail TouchPoints

DECEMBER 8, 2020

Fujitsu will start offering the solution by March 2021, with the aim of creating a new AI-empowered business for the micro-sized store market and potentially expanding into geographies beyond Japan in the future. The partnership is designed to enable Fujitsu to build a new retail solution by September 2021.

Technology 209

Technology Operations Consumer Retail 209

Retail TouchPoints

SEPTEMBER 28, 2021

8) to nominate a retail practitioner for the 2021 Retail Innovator Awards, which spotlight individuals who create tangible, positive change for their companies, organizations and the retail industry. ” The 2021 winners will join seven years’ worth of impressive retail innovators, including: Ekta Chopra, e.l.f. .

Retail 230

Retail Channel Technology 230

Retail TouchPoints

DECEMBER 21, 2020

Retail businesses have faced myriad challenges in 2020. Even so, online sales aren’t always enough to keep brick-and-mortar retailers out of bankruptcy. We’ve already seen that augmented reality and its sister technologies, AI and IoT, can address many of these challenges. billion by 2024 — more than ten times what it is today.

Retail 312

Retail Operations Technology Travel 312

Retail TouchPoints

FEBRUARY 24, 2021

Retail has never faced so many changes and challenges. Our Position on Retail. Too many businesses think about retail in terms of different channels, where online and physical retail are treated differently and then integrated. Retail is everywhere. Across the board, 2020 was a momentous year for us all.

Retail 162

Retail Live Chat Workshop Technology 162

Retail TouchPoints

JANUARY 20, 2023

Those sponsored positions are what are now known as retail media, which has become the third-largest U.S. Even more impressive, eMarketer expects it to nearly double, from $31 billion in 2021 to more than $61 billion by the end of 2024, when it will account for almost 20% of digital advertising spend. consumers spent $1.7

Retail 262

Retail Sporting Goods eCommerce Platforms Supplies 262

Retail TouchPoints

JANUARY 28, 2022

retail sales in 2021, or $761 billion in merchandise, will be returned this year, according to a report from the National Retail Federation and Appriss Retail. Total retail sales reached $4.583 trillion in 2021. retail sales last year, and approximately $218 billion of that was returned. . of all U.S.

Retail 256

Retail Apparel eCommerce Consumer 256

Retail TouchPoints

JANUARY 15, 2021

The first-ever all-digital CES 2021 welcomed 2,000 exhibitors that unveiled next-gen innovations across a variety of sectors, including almost 700 startups from 37 countries. New companies exhibiting at CES 2021 included ASUS, BioIntelliSense, Bose, Sono Motors and Volvo Penta.

Electronics 256

Electronics Banking Events Consumer 256

iVend

SEPTEMBER 1, 2022

For retailers who weathered the pandemic storm, the lull has been short-lived, and they’re now battening down the hatches again in the face of the next assault – the predicted global recession. iVend Success Stories iVend’s retail technology enables retailers to build resilience.

Technology 98

Technology Retail Payment Services POS 98

Retail TouchPoints

DECEMBER 9, 2022

Zebra Technologies has named Chief Product and Solutions Officer Bill Burns as its next CEO and board member, effective March 1, 2023. Burns, a 30-year technology veteran, joined Zebra in 2015 as the company’s SVP of Enterprise Visibility and Mobility, and was promoted to the product and solutions chief role in 2018.

Technology 188

Technology Supplies Mobile Operations 188

Retail TouchPoints

JULY 19, 2022

What emerged was a focus on companies’ wealth of first-party data, which is collected directly from their consumers, allowing advertisers to target audiences across numerous channels via retail media networks. This reorganization around proprietary data is what has led us to today’s retail media boom. Identify talent gaps.

Retail 249

Retail Multi-channel Omnichannel Technology 249

365 Retail

MARCH 15, 2024

The Retail Technology Show has announced that Dr Nick Beighton, CEO of MATCHESFASHION and Chairman of Secret Sales, will join its headline speakers as part of its 2024 conference programme. Register for free to attend the industry’s flagship event which brings the magic of retail to life, here.

Technology 57

Technology Fashion eCommerce Retail 57

Retail TouchPoints

MARCH 23, 2022

Bed Bath & Beyond sold the Christmas Tree Shops (CTS) retail brand, along with other non-core assets, in Nov. To prepare its systems for a busy 2021 holiday season, CTS had to achieve technology independence and upgrade its hybrid cloud operations. “We 2020 for a total of $250 million.

Technology 209

Technology Operations Information Improvements 209

Retail TouchPoints

AUGUST 10, 2022

Retailers are facing a dilemma. Retailers can escape inflation’s grasp, and counter revenue erosion — but to do so, they must look far beyond their balance sheets. With UK inflation rising to 9.1% , its highest levels in 40 years, it’s no wonder that total UK retail sales in May declined by 1.1% compared to May 2021.

Retail 248

Retail Technology Consumer Customer Experience 248

Retail TouchPoints

AUGUST 2, 2021

Throughout the past year, the retail industry has been hit hard by the pandemic. With the 2021 holiday shopping season a few months away, it’s clear retailers need to find new and exciting ways to attract shoppers and create an impactful experience that keeps customers engaged. The Rise of Sizing Technology.

Retail 317

Retail Technology Recommendation Information 317

Retail TouchPoints

SEPTEMBER 22, 2020

stores by the end of March 2021. ” Lockers using Parcel Pending by Quadient technology are already available at stores in Charlotte, N.C., The retailer will roll them out to Florida, Washington and Texas in the coming weeks. The retailer also was an early adopter of traffic metering at the start of the pandemic.

eCommerce 262

eCommerce Fulfillment Supplies Technology 262

Retail TouchPoints

JANUARY 25, 2021

Businesses across sectors are turning to voice technologies in response to COVID-19 health and safety concerns. These concerns are fueling consumer expectations for more contactless experiences everywhere they go, including the retail environment. The industry, valued at $5.2 billion in 2016, is projected to reach $26.15

Technology 151

Technology Consumer Retail Other 151

Retail TouchPoints

AUGUST 3, 2022

Ulta Beauty has formally launched its venture capital fund Prisma Ventures , which will invest $20 million in emerging technology startups that seek to shape the future of online and in-store retail experiences. s acquisition of logistics solution Quiet Platforms.

Retail 270

Retail Technology Presentation Events 270

Retail TouchPoints

MAY 3, 2021

Besides trying to keep their stores sufficiently stocked, the biggest challenge for many grocery retailers in 2020 was trying to determine what shopper behaviors would remain in place post-pandemic. The February 2021 edition of the Insights Study found just 8% of participants saying they shopped for groceries exclusively online.

Retail 183

Retail Mobile Reference Download 183

Retail TouchPoints

JULY 16, 2021

Together, these efforts “enhance the customer experience by removing friction and driving personalization through product offerings,” Zrebiec said in an interview with Retail TouchPoints. Implementing 3DLOOK alone has paid dividends: the brand saw a 4X increase in conversion rates and 48% fewer returns between January 2020 and February 2021.

Technology 264

Technology Apparel Mobile Customer Experience 264

Retail TouchPoints

NOVEMBER 3, 2021

Success for the brand’s own retail operations may be leading Ralph Lauren to shift some of its attention away from its wholesale business. An emphasis on retail operations also would build on the subscription rental service the brand launched earlier in 2021.

Omnichannel 271

Omnichannel Subscription Operations eCommerce 271

Retail TouchPoints

MARCH 10, 2021

It’s estimated that these figures will continue to rise gradually in 2021, due to the ongoing prevention methods put in place internationally along with the changes in consumer spending habits. Despite this, all retailers must continue strengthening their online channel to meet customer needs and drive growth thanks to this new momentum.

Payment Services 276

Payment Services eCommerce Cryptocurrencies Digital Currency 276

Retail TouchPoints

JANUARY 26, 2021

And because necessity births invention, intransigent store-based retailers were finally unable to rationalize kicking the digital transformation can down the road to next year’s budget — driven not by the prospect of growth, but rather survival. More ecommerce, even post-pandemic (Advantage: all online retailers).

Consumer 311

Consumer Shipping Costs Shipping Small Business Retail 311

Retail TouchPoints

SEPTEMBER 8, 2022

Retail crime is on the rise, and it’s affecting companies of all sizes. The National Retail Federation (NRF) estimates that organized retail crime cost stores an average of $1 billion in sales in 2020, up more than 50% over the last five years. Retail Crime is a National Issue.

Small Business Retail 270

Small Business Retail Retail Technology Other 270