Retail TouchPoints

APRIL 25, 2023

Retailers that prioritize ecommerce recognize that the end-to-end user experience is more important than ever. As a result, more brands need to look for ways to incorporate 3D and AR tech into their omnichannel strategy. These early adopters are already reaping the benefits of using 3D and AR tech as part of their omnichannel strategy.

Technology 264

Technology eCommerce Shipping Costs Games 264

Retail TouchPoints

NOVEMBER 12, 2020

Aetrex Worldwide has launched Albert 2, the next generation of the company’s 3D foot scanning technology. The omnichannel device is designed to be a fully integrated foot scanning system that can help shoppers find correctly fitting footwear and orthotics and provide an enhanced customer experience at retail.

Technology 340

Technology Omnichannel Customer Experience Information 340

Retail TouchPoints

AUGUST 19, 2022

That is why Leslie Hand, Group Vice President of IDC Retail and Financial Insights believes that we, as consumers, go through all of our buying decisions asking a series of questions, including: Does this company have the product I want? Leslie Hand: The flip switched [even before] COVID to now, and retailers understand they need to invest.

Technology 269

Technology Shipping Costs Omnichannel Mobile 269

Retail TouchPoints

FEBRUARY 1, 2021

Dress clothing retailers such as Brooks Brothers filed for bankruptcy , while athleisure wear boomed. Retailers that relied heavily on store sales had to regroup after the pandemic hit. The customers of one of my clients, a retailer of hobbyist products, skew older and retired and did less shopping online. Omnichannel shopping.

Customer Experience 306

Customer Experience Customer Omnichannel Social Media 306

Retail TouchPoints

APRIL 13, 2022

Ask Chris Abbruzzese, VP of Trade Marketing for Bollé Brands , how the company increased year-over-year sales by 456% from January 2020 to January 2021, and the answer will be a somewhat unlikely one: augmented reality (AR). The first campaign, launched in summer 2021 for the Bollé Chronoshield eyewear, generated nearly 2.5

Omnichannel 269

Omnichannel Technology Consumer Retail 269

Omnisend

SEPTEMBER 8, 2021

The landscape of retail and ecommerce changes at the blink of an eye—and if the last two years have taught us anything, it’s that those who aren’t ready for change will be left behind. While many preached omnichannel in retail and ecommerce, few walked the walk. Omnichannel Retailing: Risks, Rewards, and Mistakes.

Omnichannel 148

Omnichannel Retail Merchant Services Payment Services 148

Retail TouchPoints

JULY 19, 2022

What emerged was a focus on companies’ wealth of first-party data, which is collected directly from their consumers, allowing advertisers to target audiences across numerous channels via retail media networks. This reorganization around proprietary data is what has led us to today’s retail media boom.

Retail 273

Retail Multi-channel Omnichannel Technology 273

Retail TouchPoints

NOVEMBER 3, 2021

Success for the brand’s own retail operations may be leading Ralph Lauren to shift some of its attention away from its wholesale business. Ralph Lauren also opened its second Emblematic concept store, which emphasizes omnichannel operations, in Shanghai during Q2.

Omnichannel 296

Omnichannel Subscription Operations eCommerce 296

Retail TouchPoints

JULY 1, 2022

Ron Johnson, CEO and co-founder of Enjoy Technology. Prior to his failed stint as JCPenney’s CEO, Johnson was riding high as the chief architect of the Apple Retail concept and Target ’s designer collaborations. Back in 2016, Ron Johnson was asked in a fireside chat at Shoptalk about the biggest mistake he had ever made.

Technology 318

Technology Telecommunications Consumer Electronics Electronics 318

Retail TouchPoints

FEBRUARY 5, 2021

Post-holiday season for retailers is a period of recovery centered around understanding what happened during the holiday and how to move forward with the transaction cycle, while also preparing for ongoing omnichannel business. Post-Holiday Omnichannel Success. Post-Holiday Challenges.

Omnichannel 182

Omnichannel Payment Services Specialty Retailers Customer Loyalty 182

Retail TouchPoints

MARCH 6, 2024

Retail’s busiest returns period may be in the rearview mirror until next year, but rising ecommerce order volumes have caused returns management to become an aspect of ecommerce and omnichannel business that warrants a dedicated year-round strategy. Returns are a major cost of doing retail business of any kind, but especially online.

Customer Experience 276

Customer Experience Shipping Costs eCommerce Improvements 276

Retail TouchPoints

APRIL 26, 2021

Besides trying to keep their stores sufficiently stocked, the biggest challenge for many grocery retailers in 2020 was trying to determine what shopper behaviors would remain in place post-pandemic. The February 2021 edition of the Insights Study found just 8% of participants saying they shopped for groceries exclusively online.

Retail 278

Retail Mobile Reference Download 278

Retail TouchPoints

MARCH 24, 2022

2 spots on the National Retail Federation’s 2022 list of the Top 50 Global Retailers , as determined by Kantar Retail. 5 spot in 2021 to 13 th this year. The hypermart channel has also stopped growing as retailers have responded to shopper needs for proximity and convenience.

Retail 287

Retail Omnichannel Department Stores Fulfillment 287

Retail TouchPoints

APRIL 12, 2021

Bed Bath & Beyond has launched the “Home, Happier” omnichannel brand campaign, designed to inspire shoppers to celebrate the role the home plays in their lives. The fully integrated campaign will be anchored by a 30-second TV spot airing nationally beginning on April 14. Associates will play an important role as well.

Omnichannel 202

Omnichannel Technology Improvements Customer 202

365 Retail

MARCH 15, 2024

The Retail Technology Show has announced that Dr Nick Beighton, CEO of MATCHESFASHION and Chairman of Secret Sales, will join its headline speakers as part of its 2024 conference programme. Register for free to attend the industry’s flagship event which brings the magic of retail to life, here.

Technology 57

Technology Fashion eCommerce Retail 57

Retail TouchPoints

JANUARY 26, 2021

And because necessity births invention, intransigent store-based retailers were finally unable to rationalize kicking the digital transformation can down the road to next year’s budget — driven not by the prospect of growth, but rather survival. More ecommerce, even post-pandemic (Advantage: all online retailers).

Consumer 312

Consumer Shipping Costs Shipping Small Business Retail 312

Retail TouchPoints

SEPTEMBER 12, 2022

Tuesday Morning has received a $32 million investment from Retail Ecommerce Ventures (REV), the parent company of Pier 1 Imports , Linens ‘n Things , Stein Mart and other brands, and Ayon Capital. The deal will give Tuesday Morning access to REV’s fulfillment network, infrastructure, systems and technology and ecommerce capabilities.

eCommerce 246

eCommerce Retail Omnichannel Fulfillment 246

Retail TouchPoints

MAY 3, 2021

Besides trying to keep their stores sufficiently stocked, the biggest challenge for many grocery retailers in 2020 was trying to determine what shopper behaviors would remain in place post-pandemic. The February 2021 edition of the Insights Study found just 8% of participants saying they shopped for groceries exclusively online.

Retail 184

Retail Mobile Reference Download 184

Retail TouchPoints

DECEMBER 14, 2020

Retail TouchPoints (RTP), the top media group covering omnichannel retail, has unveiled a new and improved digital experience and expanded content initiative to better serve store designers and experiential retail executives.

Retail 266

Retail Omnichannel Webinar Arts 266

Retail TouchPoints

JULY 13, 2023

JD Sports , a global retailer with more than 3,000 stores worldwide, has adopted a suite of solutions designed to boost its growth in Canada, a market the retailer entered in 2021. The Retail Management Suite from Jesta I.S. The company currently operates 23 stores in Canada under the JD , size?

POS 232

POS Omnichannel Supplies Mobile 232

iVend

SEPTEMBER 1, 2022

For retailers who weathered the pandemic storm, the lull has been short-lived, and they’re now battening down the hatches again in the face of the next assault – the predicted global recession. iVend Success Stories iVend’s retail technology enables retailers to build resilience.

Technology 98

Technology Retail Payment Services POS 98

Retail TouchPoints

AUGUST 15, 2022

Results from Retail TouchPoints’ annual Customer Loyalty and Personalization Benchmark Report reaffirm that retailers are focused on building a strong foundation of first-party data to support their supply chain, in-store services, omnichannel marketing and experiential strategies. .

Customer Loyalty 221

Customer Loyalty Customer Retail Shipping Costs 221

Retail TouchPoints

MARCH 8, 2023

Atrium Health and Best Buy Health will address the complex requirements of these programs, including patient education and enabling of in-home technology with the help of logistics and tech support from specially trained Geek Squad Agents. Additionally, the retailer added the Best Buy Health Lively app on the Apple Watch in 2021.

Omnichannel 276

Omnichannel Supplies Technology Consumer 276

Retail TouchPoints

DECEMBER 31, 2020

2020 has been an exceptional year for the retail sector, with all businesses having to rapidly adapt in some way or another. There is much for retail organizations to do to make themselves resilient to the incoming challenges, but enhancing omnichannel capabilities and building powerful ecommerce experiences will be crucial.

Consumer 338

Consumer Omnichannel Customer Experience Technology 338

Retail TouchPoints

MAY 31, 2022

She will leverage her experience to help advance the omnichannel fashion retailer’s plans for growth and developing a best-in-class customer experience. She currently serves on the boards of Humana Healthcare, Under Armour and The Real Real and acts as an advisor to a number of startups in the technology, service and product spaces.

Omnichannel 269

Omnichannel Fashion Customer Experience Operations 269

Retail TouchPoints

DECEMBER 31, 2021

Labor shortages in industries that had previously relied on multiple job seekers — even for low-paying jobs — have been one of retail’s biggest challenges in 2021. Some of the nation’s largest retailers responded to the labor shortage with wage increases, with Walmart , Amazon , Costco and CVS raising their minimum wages.

Home Furnishings 308

Home Furnishings Retail Shipping Costs Electronics 308

Kibo

JUNE 10, 2021

Omnichannel commerce is a strategy that connects every sales channel that consumers use to interact with a retail brand. An omnichannel strategy seeks to deliver a cohesive message across all channels. With omnichannel, customers receive a consistent brand message and experience regardless of channel.

Omnichannel 62

Omnichannel Multichannel Social Media Channel 62

Retail TouchPoints

DECEMBER 22, 2022

Linnartz was appointed President of Marriott in 2021 and currently is leading the hospitality brand’s multi-billion dollar technology transformation, designed to improve customer experience, drive topline revenue and increase operational efficiency. Early in her career, Linnartz worked with Hilton Worldwide. ” .

Omnichannel 281

Omnichannel Operations Technology Customer Experience 281

Retail TouchPoints

NOVEMBER 17, 2021

DTC luggage brand Away has bolstered its leadership team with three C-suite hires, following the April 2021 appointment of Co-founder Jen Rubio as CEO and the subsequent hiring of Laura Willensky as the brand’s first-ever Chief Commercial Officer.

Travel 268

Travel Fashion Omnichannel Retail 268

Retail TouchPoints

MARCH 29, 2023

Jeff Gennette, Chairman and CEO of Macy’s since 2017, plans to retire in February 2024 after a total of four decades with the retailer. Macy’s had eliminated the COO position, it turns out temporarily, in March 2021. Gennette will work with both Spring and Mitchell until his retirement to ensure a smooth transition.

Home Furnishings 259

Home Furnishings Omnichannel Supplies Operations 259

Retail TouchPoints

MAY 17, 2022

Bridal and special occasion retailer David’s Bridal has acquired Anomalie , a digital startup that helps brides-to-be plan every detail of their wedding dresses through its Build Your Dress service. that were in stock and ready to ship to customers in the U.S.

Customer 273

Customer Omnichannel Apparel Shipping 273

Retail TouchPoints

SEPTEMBER 22, 2020

stores by the end of March 2021. ” Lockers using Parcel Pending by Quadient technology are already available at stores in Charlotte, N.C., The retailer will roll them out to Florida, Washington and Texas in the coming weeks. The retailer also was an early adopter of traffic metering at the start of the pandemic.

eCommerce 264

eCommerce Fulfillment Supplies Technology 264

Retail TouchPoints

AUGUST 11, 2022

The partnership will allow Ferragamo to fortify the online components of its omnichannel strategy, including its presence on the Farfetch marketplace, while also leveraging the platform’s promotional opportunities to engage with millennial and Gen Z consumers via digital experiences.

Cryptocurrencies 242

Cryptocurrencies Omnichannel Fashion Technology 242

Retail TouchPoints

JANUARY 11, 2022

JCPenney has brought in two retail veterans to lead its technology and digital divisions. The appointments come just months after Marc Rosen was named CEO in October 2021. Sharmeelee and Katie will be invaluable partners as we move forward with our digital journey and transform the business through technology and innovation.”.

Omnichannel 147

Omnichannel eCommerce Technology Supplies 147

ROI Revolution

MAY 20, 2021

Published May 20, 2021. In 2020, the pandemic significantly impacted the entire retail industry. For consumer packaged goods (CPG) brands, in particular, this change in the way consumers shop necessitated a different approach: omnichannel. Director, GM of Omnichannel at BigCommerce. Integrate new technologies.

Omnichannel 109

Omnichannel Payment Services Social Media BigCommerce 109

Retail TouchPoints

JUNE 1, 2022

There are a lot of people making a good living forecasting what’s going to happen in retail. Things like ecommerce will soon eclipse brick-and-mortar, retail is facing an apocalypse or delivery to home will become the norm in grocery shopping. The fact is, when it comes to what’s ahead for retail, no one really knows.

Retail 299

Retail Games Magazine Demo 299

GetElastic

AUGUST 18, 2021

B2B eCommerce has rapidly been changing over the past few years, and 2021 is no exception. Below are some of the major Market-Driven B2B eCommerce trends of 2021, as well as some key calls to action for B2Bs to optimize their eCommerce strategy. Fears of mobile underperformance and establishment of a new medium.

B2B 145

B2B eCommerce Payment Services Marketing 145