Retail TouchPoints

JANUARY 11, 2021

Without question, the COVID-19 pandemic proved to be quite a disruptor for retailers, as in-store sales dropped and other options, like ecommerce and buy online, pick up in-store (BOPIS) surged. Even with new vaccines potentially coming on the market in the months ahead, it’s likely the trends we’ve seen in 2020 will continue into 2021.

Small Business Retail 236

Small Business Retail Retail eCommerce Social Media 236

Retail TouchPoints

JANUARY 27, 2021

The past six months have been tough, even punishing, for many retailers, but there was good news this past holiday season. And in the ecommerce world, that can only mean one thing: online retail giants such as Amazon continue to dominate the market. The influence of consumer confidence on retail sales cannot be overstated.

Retail 279

Retail Social Media Channel Multichannel 279

Retail TouchPoints

OCTOBER 4, 2021

The labor crunch, inventory shortages and Delta variant concerns will put stress on this holiday season, but retailers still have a lot to look forward to. digital sales to grow 10% , while shifting shopper habits will create a variety of new opportunities for omnichannel retailers. Retailers Will Continue Pushing Earlier Promotions ….

Merchant Services 316

Merchant Services Payment Services X-cart Supplies 316

Retail TouchPoints

FEBRUARY 10, 2021

The retail market changed drastically over the past year, as people transitioned to more online shopping due to restrictions and safety concerns stemming from COVID-19. In 2021, color and design trends will help create retail environments that aid in customers’ confidence in the stores they shop in and their overall experience.

Retail 297

Retail Marketing Customer Technology 297

Forrester eCommerce

MARCH 26, 2021

Every month, we estimate how the retail economies of 30 major US metropolitan areas are recovering from COVID-19. By aggregating numerous metrics (across retail sales, local economic indicators, and virus spread), our model predicts that these metropolitan areas will face differing levels of COVID-19 disruption.

Retail 408

Retail Customer 408

Forrester eCommerce

FEBRUARY 19, 2021

Since April 2020, we have estimated how the retail economies of 30 major US metropolitan areas are recovering from COVID-19. By aggregating 11 metrics (across retail sales, local economic indicators, and virus spread), our model predicts that these metropolitan areas will face differing levels of COVID-19 disruption.

Improvements 418

Improvements Retail Customer 418

Retail TouchPoints

JULY 22, 2021

The retail industry is widely accepted as one of the leading economic indicators. Lately, the retail sector was shaken by the COVID-19 pandemic. This situation has forced retailers worldwide to adapt to a slew of new consumer demands while juggling a precarious supply chain. million by 2025, up from $431.6

eCommerce 306

eCommerce Retail Payment Services Social Media 306

Retail TouchPoints

APRIL 26, 2021

Besides trying to keep their stores sufficiently stocked, the biggest challenge for many grocery retailers in 2020 was trying to determine what shopper behaviors would remain in place post-pandemic. The February 2021 edition of the Insights Study found just 8% of participants saying they shopped for groceries exclusively online.

Retail 278

Retail Mobile Reference Download 278

Retail TouchPoints

AUGUST 30, 2021

Retail rode strong into Q2 2021 as shoppers returned to stores even as digital sales remained elevated. in Q2 2021 while its digital comparable sales grew 10% , building on the 195% growth achieved in 2020. Both of these retailers also posted strong Q2 results: Dick’s posted 19.2%

Consumer 320

Consumer Toys Department Stores Fulfillment 320

Forrester eCommerce

OCTOBER 21, 2020

Learn how customer service will evolve in 2021. The purpose of customer service is no longer just to alleviate run-of-the-mill inconveniences; it is to provide fundamental and necessary services for consumers devastated by the COVID-19 pandemic.

Customer 517

Customer Consumer Banking Management 517

Retail TouchPoints

MAY 25, 2022

Business of Fashion reported that the luxury fashion house will create boutiques to cater to its most supportive clients through private shops, separate from its 250 retail locations, which do not include beauty. of sales, which included the purchase of a San Francisco retail building. billion in revenues — an increase of 49.6%

Beauty and Health 275

Beauty and Health Fashion Books Customer Experience 275

Retail TouchPoints

MARCH 11, 2024

Krans previously worked at major publishers including Hearst and Condé Nast overseeing a host of revenue growth, advertising and marketing initiatives with an emphasis on retail, home, beauty and fashion campaigns. Macy’s media network hit the market in 2020 and quickly generated $105 million in revenue in 2021.

Retail 227

Retail Fashion Operations Marketing 227

Retail TouchPoints

FEBRUARY 1, 2021

Dress clothing retailers such as Brooks Brothers filed for bankruptcy , while athleisure wear boomed. Retailers that relied heavily on store sales had to regroup after the pandemic hit. The customers of one of my clients, a retailer of hobbyist products, skew older and retired and did less shopping online.

Customer Experience 294

Customer Experience Customer Omnichannel Social Media 294

Retail TouchPoints

MAY 2, 2024

Prior to that she was at the legacy Bed Bath & Beyond company and also held merchant leadership roles at JCPenney and Dollar Tree.

Specialty Retailers 287

Specialty Retailers Retail Information Marketing 287

Forrester eCommerce

OCTOBER 23, 2020

B2C marketing in 2021 will take a decided turn toward retention and localization. Read on to discover how B2C marketers will adjust in the face of a post-pandemic world.

B2C 390

B2C Marketing Customer Loyalty Customer 390

Retail TouchPoints

APRIL 30, 2024

The retail technology revolution has brought forth many new innovations such as palm scanning and AI chatbots over the last few years, all of which have sought to meet the same goal: improving the customer experience. This has so far been extremely useful for retailers to manage inventory and monitor products in cases of shoplifting.

Retail 246

Retail Clothing Events Games 246

Retail TouchPoints

JUNE 2, 2021

Prime Day 2021 will officially span June 21 and 22, featuring more than 2 million deals across categories including fashion, electronics, toys, home décor and automotive. Prime Day 2021 Will be Driven by Loyalty and Discounts. consumers increased or maintained their spending on Amazon in Q2 2021, according to a survey by JungleScout.

Small Business Retail 279

Small Business Retail Automotive Events Toys 279

Retail TouchPoints

AUGUST 18, 2021

Walmart and Target both posted strong Q2 results, with both retailers continuing to capitalize on the ongoing ecommerce surge while maintaining solid brick-and-mortar growth. The biggest standout was Target’s same-day digital services, which grew nearly 55% in 2021 on top of the 270% growth posted in 2020. compared to Q. on top of 10.9%

Omnichannel 285

Omnichannel Fulfillment Operations eCommerce 285

Forrester eCommerce

DECEMBER 15, 2021

US online retail sales will grow by 10% for the 2021 holiday season, reaching just under $200 billion.

Online Retail 195

Online Retail Retail B2C Customer 195

Retail TouchPoints

JANUARY 15, 2021

The most successful retailers and ecommerce businesses track metrics to make better decisions on inventory, launch dates and cost of products. But when looking at these numbers, the excess data can feel overwhelming, so we’ve rounded up the most important retail metrics to leverage in 2021. Website traffic: More than 4.5

Shipping Costs 149

Shipping Costs Retail X-cart Payments 149

TalkingRetail

JULY 21, 2021

The shortlist of independent finalists in the 2021 Retail Industry Awards has been unveiled. Judging for the awards was completed last week, with dozens of retailers and industry experts scrutinising hundreds of top-quality entries to come up with the ‘best of the best’ in the independent sector.

Retail 144

Retail 144

Retail TouchPoints

FEBRUARY 11, 2021

of retail sales in China will come from ecommerce in 2021. If the forecast bears out, this will be a major milestone for online commerce, marking the first time that digital sales will account for a majority of all retail sales in any country worldwide. of all retail sales in 2021, while in the U.S.

eCommerce 182

eCommerce Retail Payment Services Mobile 182

Retail TouchPoints

DECEMBER 27, 2022

retail sales excluding automotive increased 7.6% The index, which was not adjusted for inflation, measured in-store and online retail sales across all forms of payment. compared to the same period in 2021. compared to the same period in 2021. of total retail sales, up from 20.9% in 2021 and 20.6%

Automotive 276

Automotive Retail Gifts Online Retail 276

Retail TouchPoints

AUGUST 11, 2023

Mexican grocer Chedraui , Raley’s Supermarkets and Primark Stores have topped the National Retail Federation’s 2023 Hot 25 Retailers list, which ranks the fastest-growing retail companies in the U.S. While some of the retailers on the list demonstrated remarkable growth, overall growth was markedly lower than in 2022.

Retail 238

Retail Accessories Consumer Subscription 238

Retail TouchPoints

APRIL 5, 2022

Spring 2022 holidays will see a return closer to pre-pandemic normalcy than 2021, according to the Spring Holidays 2022 report from Information Resources, Inc. For retailers, these results signal opportunities to court these shoppers as they plan their holidays with larger groups. “As

Consumer 250

Consumer Gifts Supplies Information 250

Retail TouchPoints

JANUARY 14, 2022

Most experts expected holiday 2021 to be a digital success, and the season didn’t disappoint: global sales hit $1.14 As a result, Cyber Week 2021 accounted for 23% of total ecommerce spend, down slightly from 24% in 2020. trillion , up from $1.1 trillion in 2020, while U.S. 18 and Dec.

Omnichannel 293

Omnichannel Fulfillment Shipping Costs Social Media 293

Retail TouchPoints

FEBRUARY 24, 2021

Retail has never faced so many changes and challenges. Our Position on Retail. Too many businesses think about retail in terms of different channels, where online and physical retail are treated differently and then integrated. Retail is everywhere. Local Retail. Agile Formats Connect to Customers.

Retail 162

Retail Live Chat Workshop Technology 162

Retail TouchPoints

JANUARY 19, 2021

The National Retail Federation (NRF) has moved Chapter 2 of its 2021 Big Show from an in-person to a virtual event. The decision was made because the Javits Center, which hosts the annual Big Show, will be unavailable during the first week of June.

Events 264

Events Retail Marketing 264

Retail TouchPoints

MAY 21, 2021

Retail results for Q1 2021 have been promising so far, showing that the economy may finally be emerging from a long, slow year. However, the pandemic has yet to end on a global scale, and every retailer will face a shifting set of challenges and opportunities through the spring and potentially into the summer.

Electronics 234

Electronics Apparel Retail Supplies 234

Liveintent

JULY 19, 2021

Retail giants like Walmart, Target, and Walgreens understand the value of first-party audience data, which is why these and so many other retailers have launched their own retail media networks. Your business doesn’t need to be a retail behemoth to capitalize on the digital footprints of its customers, either.

Webinar 127

Webinar Retail eCommerce Blog 127

Retail TouchPoints

JANUARY 28, 2022

retail sales in 2021, or $761 billion in merchandise, will be returned this year, according to a report from the National Retail Federation and Appriss Retail. Total retail sales reached $4.583 trillion in 2021. retail sales last year, and approximately $218 billion of that was returned. . of all U.S.

Retail 268

Retail Apparel eCommerce Consumer 268

Retail TouchPoints

SEPTEMBER 28, 2021

8) to nominate a retail practitioner for the 2021 Retail Innovator Awards, which spotlight individuals who create tangible, positive change for their companies, organizations and the retail industry. ” The 2021 winners will join seven years’ worth of impressive retail innovators, including: Ekta Chopra, e.l.f. .

Retail 241

Retail Channel Technology 241

Retail TouchPoints

JANUARY 30, 2024

As retailers ride the AI wave, it’s important to simultaneously address both the opportunities and responsibilities it brings. Governance Through AI Ethics Oversight For retail businesses, establishing an AI ethics committee represents a strategic move toward responsible Gen AI implementation.

Retail 327

Retail Customer Experience Technology Customer Data 327

Retail TouchPoints

NOVEMBER 1, 2021

Google Shopping has teamed up with the fashion and pop culture publication PAPER to create a shoppable digital magazine highlighting the top trends of 2021 based on Google Trends data. Readers can shop the magazine — 21of21: A Shoppable Magazine of the Trends That Defined the Year — directly in Google Shopping.

Magazine 230

Magazine Jewelry Demo Fashion 230

Retail TouchPoints

MAY 3, 2021

Besides trying to keep their stores sufficiently stocked, the biggest challenge for many grocery retailers in 2020 was trying to determine what shopper behaviors would remain in place post-pandemic. The February 2021 edition of the Insights Study found just 8% of participants saying they shopped for groceries exclusively online.

Retail 183

Retail Mobile Reference Download 183

Retail TouchPoints

FEBRUARY 9, 2021

Diversity has become an increasingly hot topic in retail recently, with the industry moving to increase representation across the board of non-dominant racial and gender groups. Each session featured multiple leaders from a range of retailers, small and large, united by their commitment to diversity. Inspiration can Come From Anywhere.

Retail 185

Retail Arts Improvements Presentation 185

Retail TouchPoints

APRIL 30, 2021

Amazon topped both its own and experts’ Q1 2021 expectations, with 44% year-over-year sales growth and $108.5 The retailer expects its momentum to carry over into Q2 2021, with sales hitting anywhere from $110 billion to $116 billion. However, Amazon seems to think a summer Prime Day holds even more potential in 2021.

Shipping Costs 264

Shipping Costs Shipping Fulfillment Supplies 264