Retail TouchPoints

MARCH 15, 2024

3, 2024, with $13 billion in net sales, 5% higher than the previous year, and a 2.4% For the coming fiscal year, the retailer is planning $800 million in CapEx expenditures to fund a major brick-and-mortar expansion that will enlarge its total store square footage by 2% — its largest physical expansion since 2017.

Sporting Goods 284

Sporting Goods Omnichannel Retail Customer Experience 284

Retail TouchPoints

JANUARY 24, 2024

As 2024 unfolds, the B2B ecommerce sector is undergoing significant transformation driven by technological advancements and shifting buyer behaviors. Navigating digital transformation in 2024’s B2B ecommerce landscape hinges on a deeper comprehension of AI, omnichannel strategies and social commerce.

B2B 238

B2B eCommerce BigCommerce Omnichannel 238

Groove

DECEMBER 7, 2023

What Do I Need To Know About Etail West 2024? If you’re a retailer, technology partner, or systems implementer looking for a place to showcase your products and network, then mark your calendars! Etail West 2024 is the go-to event for staying on top of the constantly changing eCommerce world. Are you in the eCommerce industry?

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Events Social Media Workshop Download 195

Retail TouchPoints

APRIL 12, 2023

As a result of changing consumer behaviors and spending patterns, many retailers are focused on right-sizing their store footprints, especially in shopping malls. For their part, more mall operators are looking to diversify their tenant mix and incorporate additional brands that resonate with younger audiences.

Operations 323

Operations Omnichannel Customer Experience Consumer 323

RETAIL MANAGEMENT SOFTWARE

JANUARY 16, 2024

As we step into 2024, the retail sector is undergoing significant transformations in technology, supply chain dynamics, and consumer behavior. Navigating this shifting terrain requires a tailored approach rather than a universal solution for future-proofing retail businesses.

Payment Services 99

Payment Services Retail Supplies Omnichannel 99

Retail TouchPoints

MARCH 18, 2024

The 800+ -store crafts retailer has initiated voluntary prepackaged Chapter 11 cases in the U.S. Joann expects to expedite the recapitalization process, potentially completing it as soon as late April 2024. After it emerges from Chapter 11 protection, Joann plans to go private.

Operations 239

Operations Improvements Information Other 239

365 Retail

APRIL 26, 2024

Artificial intelligence (A)-driven in-store workforce scheduling solution, Orquest , has been announced as the winner of the 2024 Innovation Awards by the Retail Technology Show. It enhances retail operational efficiency, fosters frontline team well-being and delivers an optimised customer experience.

Technology 62

Technology Retail Events Operations 62

Retail TouchPoints

MAY 12, 2023

Nearly 25% of construction workers are older than 55 — a growing trend that may see an industry short of over 340,000 workers by 2024. Access to real-time traffic and weather data generates more accurate travel estimates, so technicians know how long their travel will take — and customers will know when to expect help.

Customer Experience 336

Customer Experience Customer Travel Technology 336

Retail TouchPoints

MARCH 15, 2024

It was a tough week to be at the top in retail with a number of companies announcing CEO switch-ups following disappointing performances, including Petco , Under Armour , Fossil Group and, as Retail TouchPoints previously reported, Allbirds. 3, 2024, compared to net income of $32.7 Petco reported a net loss of $22.6

Retail 255

Retail Operations Management Customer Experience 255

Retail TouchPoints

MAY 3, 2024

Now the retailer is focused on enriching its omnichannel strategy and experience by implementing the following solutions: Caper Carts will roll out at select Save Mart and Lucky stores in the coming months, followed by a broader rollout later in 2024.

Retail 255

Retail Omnichannel Mobile Operations 255

Retail TouchPoints

JANUARY 11, 2024

Tens of thousands of retail professionals from all over the world will fill New York City’s Javits Center for Retail’s Big Show from Jan. 13 to 16, 2024. Other retail execs sharing their secrets and success stories represent brands including Crocs, Claire’s, Sephora, Pacsun, The Vitamin Shoppe and L.L.Bean.

Workshop 244

Workshop Supplies POS Presentation 244

365 Retail

DECEMBER 15, 2023

Businesses are currently making plans to do better for their customers next year – with Forrester predicting that CX ratings will start to improve in 2024 for the first time in several years. Customer Experience expert and Goodays’ Strategist Raakesh Parmar shares his top three predictions.

Customer Experience 52

Customer Experience Customer Operations Events 52

Retail TouchPoints

MARCH 6, 2023

Walmart Health plans to open 28 new locations in 2024, bringing the total number of sites to more than 75 and expanding its footprint into two new states — Missouri and Arizona.

Electronics 300

Electronics Omnichannel Technology Customer Experience 300

Retail TouchPoints

MARCH 27, 2024

The apparel retailer currently operates 84 stores across the country. Ultimately, we’re committed to bringing the Untuckit retail experience to everyone in America.” Untuckit stores continue to be the backbone of our company,” said Founder Chris Riccobono in an interview with Yahoo!Lifestyle.

Apparel 238

Apparel Gifts Payment Services Recommendation 238

Retail TouchPoints

MAY 8, 2024

Artificial intelligence has revolutionized the way businesses and individuals operate by using data to power tools that can analyze, respond, predict and create in a manner similar to the human brain. When contemplating whether and how to incorporate AI into their business, retailers should consider the following: Privacy concerns.

Payment Services 284

Payment Services Retail Outdoor Technology 284

Retail TouchPoints

JANUARY 11, 2024

Generative AI has put the retail industry at yet another inflection point. 2023 was a period of experimentation for retailers, and many thoroughly assessed where this new technology could have the biggest impact. But for many retailers the question remains, “Where can this new technology best help my organization now?”

Retail 247

Retail eCommerce Technology Social Media 247

Retail TouchPoints

APRIL 29, 2024

Crafting retailer Joann expects to emerge from bankruptcy in the next few days, a little over one month after it first initiated a Chapter 11 restructuring plan on March 18, 2024.

Customer Experience 258

Customer Experience Operations Improvements Other 258

Retail TouchPoints

MARCH 15, 2024

Ulta Beauty , which posted strong financial results for 2023, will move into Mexico next year as part of a joint venture with global brands operator Axo. The retailer’s $11.2 3, 2024, was 9.8% 1, 2024 , including enhanced benefits for its 42.2 billion in net sales for FY 2023, which ended Feb. million members.

Operations 225

Operations Technology Customer Retail 225

365 Retail

JANUARY 4, 2024

Staying ahead of the curve is essential if you want to succeed in retail. In this article, we’ll explore five key strategies that retailers should focus on to keep their businesses thriving. Top 5 Strategies for 2024 #1 Focus More on Your Target Audience Understanding and focusing on your target audience is crucial in 2024.

Payment Services 52

Payment Services Retail Supplies Mobile Payments 52

Retail TouchPoints

JANUARY 18, 2024

The rumor that every NRF speaker was contractually obligated to mention artificial intelligence (AI) at least once per presentation is definitely untrue, but you’d be forgiven for thinking that was the case because AI worked its way into almost every conversation and presentation at the 2024 NRF Big Show.

Merchant Services 287

Merchant Services Retail Definition Technology 287

365 Retail

MAY 14, 2024

A combination of bricks and mortar expansion, e-commerce improvements and greater investment in marketing are key priorities this year for UK retailers in efforts to boost sales, according to new research from American Express. Looking at large retailers* specifically, over half (53%) plan to open a new premises this year.

eCommerce 106

eCommerce Customer Retail Department Stores 106

Retail TouchPoints

MARCH 9, 2023

Through a combination of converting existing stores and building at least 10 new stores next year, Dick’s Sporting Goods will add at least 19 House of Sport locations by 2024. The retailer also plans to exit its Field & Stream banner; after closing 12 of those stores in Q4 2022, which ended Jan.

Sporting Goods 259

Sporting Goods Retail Customer Experience Operations 259

Retail TouchPoints

MAY 10, 2024

These types of trade-in programs have become increasingly popular in recent months: In February 2024 New Balance announced it would accept and resell used shoes in the U.S.;

Sporting Goods 246

Sporting Goods Events Customer Retail 246

Fabric

MARCH 28, 2023

For example, building a third-party (3P) marketplace that allows third-party sellers to sell an “ endless aisle ” of products is commonly viewed as a profitable way for online retailers to “capture the long tail”. But what’s even more troubling are the calls for retailers to push through conservatism because “more sellers equals more GMV”.

Customer Experience 130

Customer Experience Customer eCommerce eCommerce Platforms 130

Pivotree Blog

MAY 2, 2024

Join Pivotree at AutoCare Connect Week and B2B Online 2024 in Chicago to learn AI-assisted ways to transform data into revenue, productivity gains, and competitive advantage TORONTO, May 2, 2024 – Pivotree Inc. said Derek Corrick, General Manager at Pivotree.

Presentation 52

Presentation B2B Automotive Events 52

Retail TouchPoints

NOVEMBER 27, 2023

The Chewy Gives Back program will make product donations of up to $1 million per week to shelters and pet rescue operations in need, based on purchases made through Jan. 3, 2024, with a seasonal goal of raising $10 million. 27 to Dec. 15, 2023.

Workshop 212

Workshop Retail Gifts Operations 212

Retail TouchPoints

NOVEMBER 17, 2023

“Our broad, strategic partnership should do just that, from changing the ease with which customers can buy vehicles online, to making it simple to use Alexa in Hyundai vehicles for entertainment, shopping, smart home adjustments and calendar checks, to enabling Hyundai to transform their customer experiences and business operations by moving to AWS.”

Customer Experience 226

Customer Experience Supplies Payment Services Mobile 226

Retail TouchPoints

MARCH 6, 2024

Additionally, the eyewear retailer increased average revenue per customer 9.3% in 2023, to $287 , and boosted its number of active customers 2.5% , to 2.33 Warby Parker, which began life as a pure-play DTC retailer, opened 40 stores in 2023 for a total of 237 and plans to open another 40 stores this year.

Omnichannel 271

Omnichannel Retail Management Customer 271

Retail TouchPoints

JANUARY 12, 2024

After a customer pays at a register or via the Scan & Go mobile payment solution, a combination of computer vision and digital technology deployed in stores’ exit areas captures images of their cart and verifies payment for all items within a shopper’s basket.

Payment Services 255

Payment Services Mobile Payments Technology Mobile 255

Retail TouchPoints

JANUARY 9, 2024

Pacsun will deploy the iD Cloud Store solution from Nedap as it seeks to improve inventory accuracy and gain RFID-powered operational insights to inform replenishment decisions. The chainwide rollout is expected to be completed in Q1 2024.

Omnichannel 231

Omnichannel Fulfillment Social Media Operations 231

Retail TouchPoints

MARCH 1, 2024

The retailer “will be removing physical media and updating our mobile, digital imaging, computing, tablets and smart home departments,” said Barry. “We Best Buy closed 24 stores in FY 2024 and plans to close 10 to 15 in FY 2025. For Q4 2024, Best Buy’s comp sales fell 4.8% For Q4 2024, Best Buy’s comp sales fell 4.8%

POS 271

POS Omnichannel Mobile Improvements 271

Retail TouchPoints

APRIL 5, 2024

LEGO House, in the company’s headquarters city of Billund, Denmark, already carries the KultureCity Sensory Inclusive certification, and the company plans to expand it to stores in more countries later in 2024. The retailer announced it would use its Inclusive Spaces Framework in all newly opened and renovated stores in February 2024.

Channel 264

Channel Technology Retail Other 264

Retalon

FEBRUARY 14, 2024

The essence of retail analytics insights cannot be understated. It is the backbone shaping the future of retail enterprises. This pivot focuses on optimizing key areas such as inventory management, refining customer experiences, and predicting sales trends, all leading to an enhanced overall business performance.

Retail 41

Retail Operations Management Improvements 41

Retail TouchPoints

FEBRUARY 22, 2024

Value supermarket retailer Grocery Outlet will acquire United Grocery Outlet , a 40 -store chain with a similar business model, to gain a presence in the Southeast. operates more than 460 stores in nine Western and Mid-Atlantic states. Grocery Outlet, based in Emeryville, Calif.,

Operations 237

Operations Consumer Customer Marketing 237

Retail TouchPoints

MARCH 3, 2022

Target has big plans for 2022, with the retailer announcing plans to invest up to $5 billion this year to open new stores, enhance its digital, fulfillment and supply chain capabilities, and expand its shop-in-shop concept with Ulta Beauty. and New York’s Times Square. and New York’s Times Square.

Payment Services 233

Payment Services Operations Fulfillment Supplies 233

Retail TouchPoints

JULY 5, 2022

billion net loss, which was partially driven by $6 billion in added costs — including the cost of operating its massive fulfillment network. Census Bureau found that ecommerce sales as a percentage of total retail sales declined slightly in Q1 2022 compared to Q4 2021, even though they grew 2.4% year-over-year. in-store growth.

eCommerce 290

eCommerce Fulfillment Operations Customer Experience 290

Retail TouchPoints

AUGUST 30, 2023

In today’s challenging business landscape, where profit margins are shrinking, supply chains are slow and uncertain, labor shortages are prevalent and inflation is a concern, it is crucial for retailers and brands to differentiate between understanding customer habits and fostering customer loyalty in order to succeed.

Shipping Costs 232

Shipping Costs Improvements Live Chat Retail 232