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How Retailers Can Use AI to Improve Customer Experience and Build Trust

Retail TouchPoints

With the sector continuing to experience accelerated growth, major retailers are looking for ways to maintain and build trust while dramatically improving customer experience and orchestrating cohesive customer journeys. AI-driven solutions offer businesses a powerful way to personalize customer experiences.

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Sam’s Club Deploys AI-Powered Computer Vision to Speed Payment Confirmation

Retail TouchPoints

After a customer pays at a register or via the Scan & Go mobile payment solution, a combination of computer vision and digital technology deployed in stores’ exit areas captures images of their cart and verifies payment for all items within a shopper’s basket.

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Google Pay to Add BNPL Options Early in 2024

Retail TouchPoints

Google Pay will make buy now, pay later (BNPL) options available for online and mobile payments in the U.S. Google Pay has partnered with Affirm and Australia-based Zip and will begin offering their pay-in-four services on Android devices early in 2024. YoY and $2.5 Additionally, Amazon Business recently added a BNPL option.

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The Essential Guide to Shopify ERP Integration [2024]

Groove

ERP systems integrate supply chain, sales, finance, procurement, manufacturing and other processes into one place. Customer Experience: Shopify ERP integration integrates customer data, which gives your customers a seamless shopping experience. Set up a payment provider. Add your store’s policies.

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Dollar General Voids Self-Checkout at 12,000 Stores, Citing Shrink

Retail TouchPoints

Now, the discount retailer has removed self-checkout from approximately 12,000 stores since the beginning of 2024, including 3,000 in May alone, citing shrink as the primary reason for the change. For its Q1 2024, which ended May 3, 2024, Dollar General’s net sales reached $9.9 billion , a 6.1% compared to Q1 2023.

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2024 Predictions and Trends in B2B Ecommerce: Navigating the Digital Evolution

Retail TouchPoints

As 2024 unfolds, the B2B ecommerce sector is undergoing significant transformation driven by technological advancements and shifting buyer behaviors. Navigating digital transformation in 2024’s B2B ecommerce landscape hinges on a deeper comprehension of AI, omnichannel strategies and social commerce.

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What to Consider When Incorporating AI into Your Retail Business

Retail TouchPoints

Artificial intelligence has revolutionized the way businesses and individuals operate by using data to power tools that can analyze, respond, predict and create in a manner similar to the human brain. These types of uses should be carefully implemented to ensure compliance with relevant privacy laws. Bias concerns.