Forrester eCommerce

JANUARY 26, 2024

I’m pleased to announce the publication of The B2C Customer Data Platform Landscape, Q1 2024. Forrester’s landscape research is a valuable resource for marketers to understand and differentiate the range of solutions available to them in a very dynamic market.

B2C 276

B2C Customer Data Marketing Customer 276

Retail TouchPoints

JANUARY 24, 2024

As 2024 unfolds, the B2B ecommerce sector is undergoing significant transformation driven by technological advancements and shifting buyer behaviors. Navigating digital transformation in 2024’s B2B ecommerce landscape hinges on a deeper comprehension of AI, omnichannel strategies and social commerce.

B2B 244

B2B eCommerce BigCommerce Omnichannel 244

Retail TouchPoints

MARCH 26, 2024

2024 introduces distinct challenges for retail brands navigating data privacy amidst Google’s removal of cookies. Though cookie depreciation has been a looming threat since the original announcement back in 2020, Adtaxi’s 2024 Privacy Survey tells us that 33% of respondents still lack a cookie-replacement strategy.

Retail 253

Retail Apparel Consumer Clothing 253

Retail TouchPoints

DECEMBER 13, 2023

Google Pay has partnered with Affirm and Australia-based Zip and will begin offering their pay-in-four services on Android devices early in 2024. billion more than last year, according to data from Adobe Analytics. “By YoY and $2.5 Additionally, Amazon Business recently added a BNPL option.

Merchant Services 259

Merchant Services Payment Services Mobile Payments Mobile 259

Groove

MARCH 7, 2024

In 2024, email marketing is far from dead. Klaviyo Email Marketing: Deep Integration with eCommerce Platforms With Klaviyo's deep integrations with major eCommerce platforms, eCommerce store owners can take advantage of seamless data synchronization to create personalized marketing campaigns for subscribers.

Marketing 370

Marketing eCommerce Platforms Shopify Shopping Carts 370

UpSellIt

APRIL 22, 2024

Upsellit took home the gold for Best Use of Data & Insights at the 2024 US Partnership Awards! With our highly-customizable technology, Upsellit deploys data-backed strategies to convert users at every stage of the customer journey.

Comparison Shopping 145

Comparison Shopping Technology Conversion Optimization Recommendation 145

Groove

APRIL 18, 2024

This data-driven solution brings financial, logistical, and human resource data together to save you time managing your store. You’ll never have to worry about system limitations and data inconsistencies. Data should include products, customers, previously filled orders, store credits, gift cards, certificates, pages and blogs.

Shopify 393

Shopify Payment Services Shipping Costs Order Fulfillment 393

Retail TouchPoints

JANUARY 15, 2024

Artificial intelligence dominated headlines and water cooler conversations in 2023, and 2024 is looking to be no different (if the conversations and showcases at CES and NRF’s Big Show are any indication). Specifically, retail decision makers expect hiring for data scientists across retail to increase by 10% this year.

Retail 310

Retail Customer Experience Technology Operations 310

Retail TouchPoints

FEBRUARY 26, 2024

Additionally, Sprouts is planning “the first iteration of our new loyalty program,” said Sinclair, testing the program beginning in summer 2024 as it prepares for a full launch in 2025.

Customer 242

Customer Improvements Marketing Retail 242

Retail TouchPoints

MARCH 19, 2024

If Newton’s third law (“For every action there is an equal and opposite reaction”) holds true in marketing in 2024, we’re going to see some incredible creativity. But I believe that 2024 will also provide many reminders of the power of effective, empathetic, truly human storytelling that cuts through the AI homogeneity.

B2C 255

B2C Multi-channel B2B Marketing 255

Retail TouchPoints

MARCH 13, 2024

The trend of a cautious yet resilient consumer has continued into the early stages of 2024, with high-ticket luxury and department store industries underperforming sectors that sell necessities — online retail, discount/club, automotive and grocery. Full-service restaurants are trailing their limited-service peers.

Multi-channel 255

Multi-channel Payment Services Consumer Automotive 255

Retail TouchPoints

MARCH 21, 2024

retail sales for 2024 will increase by 2.5% The question for 2024 ultimately is, will consumer spending maintain its resilience?” The National Retail Federation ( NRF ) projects that U.S. compared to the previous year, totaling between $5.23 That’s slightly less than the 3.6% increase seen in 2023, which saw sales reach $5.1

Consumer 229

Consumer Retail Marketing 229

Forrester eCommerce

MARCH 13, 2024

Business and IT leaders understand the economics of great customer service, and Forrester data shows that over 70% of enterprises invest modern solutions. And, you leave money on the table if you don’t meet your customer’s expectations of engagement. They enable organizations to serve and retain customers, and to […]

Customer 410

Customer Management 410

Forrester eCommerce

JULY 31, 2023

Data deprecation is well under way, and it’s interfering with frontline B2B marketing programs. Google plans to deprecate third-party cookies for 1% of Chrome users in Q4 2024, and it has plans to phase out third-party cookies completely beginning in Q3 2024.

B2B 195

B2B Marketing 195

Retail TouchPoints

JANUARY 2, 2024

Bobby Stephens, Principal at Deloitte Consulting and a leader in Deloitte Digital’s Retail & Consumer Products practice, shared insights to help guide retailers’ priorities in 2024 and beyond. This creates a catch-22 for some brands that need to deliver more personalized offerings with less consumer data.”

Consumer 287

Consumer Shipping Costs Customer Retention Information 287

Retail TouchPoints

JANUARY 11, 2024

13 to 16, 2024. Spotlights on Supply Chain, Sustainability and RMNs New at the 2024 event is the retailer-only Supply Chain 360 Summit being held on Sunday, Jan. Tens of thousands of retail professionals from all over the world will fill New York City’s Javits Center for Retail’s Big Show from Jan.

Workshop 250

Workshop Supplies POS Presentation 250

Retail TouchPoints

JANUARY 12, 2024

As 2024 advances, the importance and reach of paid social media advertising will only continue to grow. Recent data shows that online retailers are increasingly relying on social media advertising platforms to reach and engage with their target customers, while search-based channels such as Google Shopping and Bing are becoming less popular.

Social Media 300

Social Media Beauty and Health Multichannel eCommerce 300

Retail TouchPoints

OCTOBER 16, 2023

In yet another sign of the triumph of streaming, Best Buy will reportedly stop selling physical DVDs in-store and online beginning in 2024, according to CNBC and other media outlets. Data from the Digital Entertainment Group indicated that U.S. The retailer will continue to sell DVDs and Blu-Ray discs through the 2023 holiday season.

Shipping 252

Shipping Consumer Other Retail 252

Retail TouchPoints

DECEMBER 13, 2023

You’re pushing things forward with the art, but it’s backed by science and data. Gonzalez: In 2024, I believe we will see growing confidence in being able to track the attribution of in-store visits. The organized thefts that have made headlines in 2023 will continue to be a problem for retailers in 2024.

Sporting Goods 293

Sporting Goods Technology Omnichannel Operations 293

Canonicalized

MAY 1, 2024

This week, at the Tableau Conference 2024, I had the privilege of sharing insights about the dynamic world of mobile dashboards (twice). In the session titled “Mobilize Your Data,” […] The post Mobilize Your Data: Creating Mobile-Friendly Dashboards in Tableau appeared first on Canonicalized.

Mobile 127

Mobile Presentation Blog 127

Retail TouchPoints

JUNE 3, 2024

Manager, Tinuiti Kris Bybee, Vice President of Finance, Tractor Supply Company Amanda Moschel, Senior Manager of Store Design, ULTA Beauty Carley Stypula, Sr.

Omnichannel 312

Omnichannel Operations Management Books 312

Groove

APRIL 16, 2024

This allows eCommerce store owners to unify customer data, insights, and interactions across sales, marketing, and customer service channels. Salesforce Commerce Cloud also offers a deep integration with Salesforce's customer relationship management (CRM) platform.

BigCommerce 364

BigCommerce Magento Multi-channel Shopify 364

Practical eCommerce

MAY 30, 2024

Per the recent PwC survey, climate concerns are among the top consumer priorities in early 2024. The post Charts: Global Consumer Trends Q1 2024 appeared first on Practical Ecommerce.

Consumer 93

Consumer eCommerce 93

Retail TouchPoints

JANUARY 17, 2024

The new Ikea stores will be located in Austin, Texas (scheduled for summer 2024), the Atlanta metro area, and two locations in greater Los Angeles. Looking past 2024, Ikea is planning to open stores in Annapolis and Gaithersburg, Md.; Katy, Texas; and other locations to be named later.

Retail 147

Retail Other Customer Fulfillment 147

Retail TouchPoints

JANUARY 3, 2024

Additionally, leveraging technology and data analytics can create a more intuitive and efficient process. Embracing a New Kind of Returns Strategy For retailers, the way forward involves a dual approach: prioritizing customer needs while harnessing data to improve operational efficiency.

Retail 274

Retail Shipping Costs Improvements Customer Experience 274

ROI Revolution

MAY 29, 2024

Welcome to our May 2024 SEO News Recap! About Google’s 2024 E-E-A-T Knowledge Graph Update Google’s latest updates to the Knowledge Graph are squarely focused on Person entities, based on changes observed by SEOs. The tricky bit is maintaining your spot there; 20% of all Knowledge Vault entries are deleted.

SEO 78

SEO Mobile Social Media Accessories 78

Korona

JANUARY 3, 2024

Jump into 2024 with the right tools to run your business successfully. This blog covers the POS data that retailers need in 2024.

POS 52

POS Retail Blog Point of Sale 52

Algopix

OCTOBER 27, 2023

As we approach 2024, it’s essential for both established and aspiring eCommerce sellers to stay ahead of the curve by anticipating and preparing for the upcoming trends that will shape the industry. Augmented Reality (AR) Shopping Experiences In 2024, Augmented Reality (AR) is set to revolutionize the way consumers shop online.

eCommerce 119

eCommerce Payment Services Cryptocurrencies Shipping Costs 119

Forrester eCommerce

FEBRUARY 14, 2024

I’m pleased to announce the publication of The Customer Data Platforms In Asia Pacific Landscape, Q1 2024 report. This comprehensive report features 22 vendors with $5 million or more annual CDP revenue from the APAC market.

Marketing 451

Marketing Customer Data Customer B2C 451

ROI Revolution

MAY 10, 2024

Welcome to our April 2024 SEO News Recap! On the same day, Google also announced the March 2024 Spam Update and new documentation for what is considered spam, adding a warning that the new rules for site reputation abuse would go into effect on May 5, 2024. Check out March’s recap here.

SEO 78

SEO Document Social Media Mobile 78

Retail TouchPoints

JUNE 3, 2024

In addition to enhancing JD’s ecommerce experience, the Algolia solution will provide the retailer with global AI search and revenue analytics, unlocking a new set of analytics and data for the business. In April 2024 JD Sports beefed up its U.S. presence with the purchase of sports retailer Hibbett for $1.1

Omnichannel 244

Omnichannel Technology eCommerce Channel 244

ROI Revolution

MARCH 28, 2024

Welcome to your March 2024 SEO News Recap! Jump to each March 2024 SEO News Recap news topic using the links below: Key Takeaways from the March Algo Updates Manual Actions Hit Websites After Google Spam Policy Updates Which Aspects of Page Experience Are Used in Rankings? Check out February’s recap here.

SEO 78

SEO Document Blog Social Media 78

365 Retail

APRIL 10, 2024

Cybersecurity takes centre stage as top IT security experts unveil the latest in threat management, while panels on AI and data analytics highlight the cutting-edge of backend technologies and B2B IoT applications. The post DSS Europe 2024: The Digital Signage Revolution appeared first on Retail News and Events.

Events 102

Events Arts B2B Management 102

RepslyBlog

JUNE 13, 2024

2024 brings with it a breath of fresh air for CPG and Retail Service organizations. They’re eager to make this year a success by investing more in retail execution technology—a trend we reported on in detail in our 2024 Retail Outlook Report.

Webinar 52

Webinar Retail Technology Marketing 52