Retail TouchPoints

JANUARY 25, 2021

Businesses across sectors are turning to voice technologies in response to COVID-19 health and safety concerns. These concerns are fueling consumer expectations for more contactless experiences everywhere they go, including the retail environment. billion by 2025, growing at a compound annual growth rate of 19.63% from 2017 to 2025.

Technology 145

Technology Consumer Retail Other 145

Retail TouchPoints

AUGUST 7, 2023

Digital marketplaces help you provide the personalization customers have come to expect, and in today’s crowded ecommerce space, the customer experience has never been more important. Global ecommerce sales are projected to exceed $7 trillion by 2025. Automation helps ensure a seamless customer experience.

Subscription 206

Subscription B2B Mobile Customer Experience 206

Retail TouchPoints

MAY 18, 2022

Retailers are responding to new expectations for customer experiences and growing demand for ecommerce, but how are they keeping pace with evolving consumer expectations? As shoppers return to storefronts, they now incorporate a wider blend of online and offline shopping experiences. The Need for Advanced CX Technology.

Retail 245

Retail Customer Experience Omnichannel Channel 245

Retail TouchPoints

MARCH 18, 2024

Retailers have been eager to jump on the generative AI bandwagon: according to a new survey conducted by Salesforce and the Retail AI Council , retail executives estimate that 36% of their employees already are using generative AI today, with that figure projected to rise to 45% by 2025. Take for example Google Shopping.

Retail 272

Retail SEO Operations Consumer Goods 272

Retail TouchPoints

JANUARY 2, 2023

Data provides the prime fuel for running advanced technologies. Digitalization of a system can also face similar resistance internally in the form of inflexibility or resistance to the use of the technologies. Technological complexities. Fetching useful insights from customer data. The advancement of Industry 4.0

Supplies 309

Supplies Retail Technology Omnichannel 309

GetElastic

OCTOBER 25, 2017

Digital commerce is playing a pivotal role in customer experience strategies. The world’s leading research firm, Gartner, recognized that digital commerce is a key way to acquire customers, develop relationships, drive revenue and reduce costs. It boils down to customer engagement across the entire customer journey.

Customer Experience 146

Customer Experience Customer Technology Games 146

Retail TouchPoints

JULY 30, 2021

On one hand, the volume of business transacted online continues to grow at a breakneck pace while it has been getting exponentially harder to connect with would-be customers. According to recent Statista Market Outlook reports, the global transaction value of digital payments is as follows: 2020: $5.2 The statistics are staggering.

Marketing 278

Marketing eCommerce Payments PPC 278

Retail TouchPoints

AUGUST 9, 2023

By embracing innovative solutions like autonomous vehicle (AV) technology, repurposing existing spaces and utilizing Building Information Modeling (BIM), cities can foster engaging shopping experiences while addressing mobility and parking challenges.

Retail 209

Retail Arts Events Technology 209

Forrester eCommerce

JULY 29, 2020

The drivers of the future are evolutions of the past – some playing out now, others that will be far more prominent by 2025 and table stakes by 2030. […]. Forrester’s view on the future of banking is here – examining the changes that we expect to play out over the next decade of retail banking.

Banking 536

Banking Other Retail Financial Services 536

Retail TouchPoints

MARCH 4, 2024

Gen Alpha is poised to reach 2 billion people by 2025, making it the largest generation in history, according to Matt Smith, Trends Manager at GWI. GWI found that, across select markets, the number of teenagers (aged 12 to 15 ) buying online has increased 20% since 2021. Pester power’ has never been higher. ”

Social Media 264

Social Media Beauty and Health Games Merchant Services 264

iVend

JANUARY 9, 2022

A new year is a time to look forward and think about what will shape the future, and in this, my first article of the year, I’ll be exploring the top five trends in retail technology for 2022. iVend Retail Management Suite iVend’s retail technology is delivering innovation in retail. They want fast, easy, contactless payments.

Technology 98

Technology Payment Services Retail Clothing 98

Retail TouchPoints

APRIL 24, 2024

Footwear brand Kizik partnered with MG2 on a pop-up concept in New York City’s SoHo to gauge market demand. MG2 Principal Melissa Gonzalez described the space as an “experiential introduction” of the rebranding that also elevates Kizik’s core innovation: its proprietary step-in technology.

Fashion 148

Fashion Technology Retail Customer 148

Retail TouchPoints

DECEMBER 4, 2023

Having a facility on the West Coast reduces inbound and outbound transportation, and close proximity to our customers means they’ll receive ecommerce orders that much faster. RTP: What are the most important technology investments that have been made in the new fulfillment center? labor market is very tight.

Fulfillment 219

Fulfillment Jewelry Operations Technology 219

365 Retail

MAY 30, 2024

Foot Locker’s dedication to providing exceptional customer experiences merges innovation with a passion for sneaker culture, inviting Parisian sneaker enthusiasts to explore a new era in retail. Foot Locker’s iconic brand ambassadors, known as Stripers, are equipped with advanced technological tools to enhance customer service.

Payment Services 64

Payment Services Retail Arts Channel 64

Retail TouchPoints

NOVEMBER 1, 2022

VS&Co plans to leverage Adore Me’s expertise and technology to continue to improve the Victoria’s Secret and PINK shopping experience and accelerate the modernization of VS&Co’s digital platform. This experience can help VS&Co build out its own inclusivity efforts and help the brand reach a broader audience.

Fashion 162

Fashion Technology Definition Customer Experience 162

GetElastic

OCTOBER 25, 2017

Digital commerce is playing a pivotal role in customer experience strategies. The world’s leading research firm, Gartner, recognized that digital commerce is a key way to acquire customers, develop relationships, drive revenue and reduce costs. It boils down to customer engagement across the entire customer journey.

Technology 146

Technology Customer Experience Games Recommendation 146

Retail TouchPoints

NOVEMBER 3, 2023

Starbucks also plans to continue to drive visitor interest through ongoing product innovation, growing its coffee and core menu through “customization and personalized marketing.” We will become truly global as we create the surround-sound of omnichannel strategies in the 86 markets where we sell Starbucks coffee.”

Technology 230

Technology Omnichannel Operations Marketing 230

Retail TouchPoints

SEPTEMBER 22, 2022

With China set to become the world’s largest luxury market by 2025 , Alibaba is intent on building out the immersive digital experience on its Tmall Luxury Pavilion to capture those consumers. Through these technologies we are able to provide multi-dimensional interactions between customers and the brands.”.

White Paper 204

White Paper Customer Multi-channel Fashion 204

365 Retail

FEBRUARY 23, 2022

Amazon, Farfetch, Very Group, Marks & Spencer and Morrisons are announced as just some of the retail industry’s leading visionaries speaking at the Retail Technology Show , as the event, which brings together Europe’s most forward-thinking retailers and leading tech innovators, announces its conference programme.

Technology 52

Technology Payment Services Retail Events 52

Ecommerce Platforms

APRIL 5, 2023

In 2022, the global AI market was valued at around $119.78 The Machine Learning market will reach a value of $302.62 In 2021, the market was valued at around $14.91 However, like the general AI market, this space is growing at a rate of almost 40% (38.1%). PWC ) The Chatbot market will be worth $3.99

Improvements 104

Improvements Technology Customer Experience Marketing 104

Retail TouchPoints

FEBRUARY 7, 2023

But the luxury market sits in a unique position of growth: spending on luxury goods grew approximately 20% in 2022, according to Bain & Company , and it is likely to expand further through 2023. The luxury market has a few key advantages that will likely safeguard it from financial turmoil. Will Luxury’s Biggest Market Rebound?

Payments 270

Payments Omnichannel Payment Services Consumer 270

Retail TouchPoints

MAY 6, 2022

Data is a critical foundation in today’s retail strategies, enabling organizations to make smart analytics-based business decisions, from refining personalized marketing efforts to improving logistics operations. The rise of ecommerce and other technological advances have made the retail sector an increasingly data-rich environment.

Retail 249

Retail Management Information Consumer 249

Retail TouchPoints

APRIL 11, 2023

Should we be scared of this technology? Like with a lot of technologies, there’s all this promise about all the stuff you can do, and then once you practice with it, you’re like, ‘Okay, it’s a little bit harder than we thought it was going to be.’ If AI can do all this, what will humans do? A: Yes — and no. “AI

Retail 294

Retail Merchant Services Technology Information 294

Sailthru

SEPTEMBER 13, 2018

Over the past five years, luxury brands have outpaced the global market in ecommerce growth, which isn’t going to slow down. McKinsey projects that ecommerce will make up 19% of the luxury market by 2025 , up from 8% in 2016. Brand image can absolutely thrive in tandem with technology. How do they maintain that balance?

Customer Experience 68

Customer Experience Customer Retail Books 68

Retail TouchPoints

MARCH 22, 2023

From 3D billboards to spatial scent to ChatGPT, meet the brands leading the next wave of multisensory retail innovations, and learn best practices to help strengthen your brand’s sensory presence in this new, multi-dimensional experience market. It’s more perceptual than actual 3D technology. Is the Future 3D?

Social Media 254

Social Media Arts Technology Consumer 254

Talkoot

NOVEMBER 20, 2023

The Power of Storytelling: How These 3 Footwear Brands Are Winning The Market Bhaskar Sarma Writer Footwear has been one of the few industries where the incumbents—Nike, adidas, etc—have taken to the DTC model like ducks to water. adidas predicts that DTC will account for 50% of sales by 2025, up from 38% of sales in 2021.

Marketing 78

Marketing Demo Shipping Costs Multi-channel 78

Retail TouchPoints

FEBRUARY 27, 2024

The non-alcoholic beverage (NA) market is projected to reach $176.7 Big name alcoholic beverage players such as Anheuser-Busch and Diageo will be fighting to get a piece of this pie by bringing new products to market, especially with U.S. billion in 2024. billion in revenue by 2028. You can kind of think of us as the Sephora of NA.”

Food and Beverages 220

Food and Beverages Fulfillment Omnichannel Specialty Retailers 220

365 Retail

FEBRUARY 23, 2022

Scott Logie is Customer Engagement Director at REaD Group and Chair of the Customer Engagement Committee of the DMA (Data & Marketing Association). . billion by 2025. So what does 2022 hold for the subscriptions market? The subscription phenomenon. The rise of hybrid retail. The end of cancel(lation) culture.

Subscription 104

Subscription Payment Services Marketing Multi-channel 104

GetElastic

JANUARY 28, 2022

The blog series kicked off with a focus on their first prediction, the impact of unified commerce ; while the second installment sheds light on how B2B eCommerce organizations are and should be tackling digital optimization with the customer experience at the forefront. Elastic Path Delivers on Multi-Channel Experiences.

B2B 78

B2B eCommerce Multi-channel Customer Experience 78

365 Retail

MARCH 27, 2024

And M-commerce retail sales are set to exceed £100 billion in 2025. And with nearly 90% of UK adult consumers owning a smartphone , it goes without saying that any business that prioritises their mobile shopping experience will maintain significant benefit over competitors who don’t.

Mobile 59

Mobile Omnichannel Order Fulfillment Customer Experience 59

Retail TouchPoints

APRIL 11, 2023

Other tech and retail giants also are moving full speed ahead with AI solutions, including Walmart : in an interview with Venture Beat , Desirée Gosby, VP of Emerging Technology at Walmart Global Tech, predicted that generative AI like GPT-4 will “ be as big a shift as mobile, in terms of how our customers are going to expect to interact with us.”

Retail 219

Retail Merchant Services Technology Information 219

iVend

FEBRUARY 7, 2022

Learn more Automation is all about using retail technology and process innovation to create efficiency, lower costs and enhance customer experience. per year between 2021 and 2025. It helps them to collect data from multiple sources, simplify workflows, increase productivity and enhance the customer experience.

Payment Services 98

Payment Services Payments Retail Subscription 98

Retail TouchPoints

NOVEMBER 11, 2021

On the same day, Devora Rogers of market research consultancy Alter Agents shares results from the firm’s new study, including the depths of shopper “promiscuity” as customer loyalty fades and consumers constantly examine new options. These breakthrough technologies have the potential to reshape both consumer and business transactions.

Merchant Services 279

Merchant Services Cryptocurrencies Payments Payment Services 279

Sailthru

MAY 16, 2019

As ecommerce growth continues to explode, UBS analysts project that by 2025, 75,000(!) The catch is that consumers favor physical stores that are enhanced by technology. They react accordingly, using Bluetooth Low Energy (BLE) personal area network technology to transmit messages to an app-user passing by.

Technology 68

Technology Improvements Payment Services Home Furnishings 68

Retail TouchPoints

SEPTEMBER 9, 2020

Fundamental to the lean-and-mean concept is a further and necessary shift toward retail locations as marketing platforms rather than sales vehicles. It is also where technology comes into play. billion by 2025. This puts retail on a faster growth trajectory than average among the many markets for pro AV spending.

Retail 181

Retail eCommerce Department Stores Technology 181

Retail TouchPoints

MAY 9, 2023

Getting products to market faster also incentivizes shoppers to continuously visit the ecommerce site or mobile app, essentially gamifying product consumption. Production for specific SKUs is accelerated, reduced or paused based on market demand. This rapid cycle is powered by a small-batch, on-demand product development process.

Fashion 229

Fashion Fulfillment Apparel Order Fulfillment 229

Omnisend

MAY 18, 2021

states have legalized marijuana and cannabis, and CBD retailers stand to benefit from the new marketing opportunities. At the same time, a survey by Rolling Stone reveals that it’s likely the market will spike to an incredible $22 billion by the year 2022. With the coronavirus pandemic, more and more customers are turning to ecommerce.

eCommerce 78

eCommerce Marketing Food and Beverages eCommerce Platforms 78