Will Department Stores Be History By 2030?

Retail TouchPoints

The report that Barneys New York is examining strategic alternatives that could include a bankruptcy or sale is the latest indicator that department stores — even the luxury ones — just aren’t moving the needle for shoppers. Last week, UBS analysts described Nordstrom as a “no-growth retailer,” one that hasn’t been able to fight off pricing perception and a cultural shift in consumer spending.

Volvo will only make e-cars and sell them online starting in 2030


Volvo is phasing out all vehicles that run completely or partially on fossil fuels and will only produce electric models beginning in 2030. The car manufacturer also announced that, beginning in 2030, consumers will have to go online to buy their new Volvo EVs. The car maker’s announcement earlier this week follows a similar announcement by General Motors, which pledged to be fully electric by 2035


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What Will Mobile Commerce Look Like In 2030?

Forrester's Customer Insights

mCommerce in 2030 will not be mini eCommerce. In an upcoming stream of research, my colleague Julie Ask and I asked a simple question: What will mCommerce look like in 2030? We identified six technology categories that will be key in evolving your company’s future mobile solution. And since mobile advances will affect each sector […]. age of the customer emerging technology mobile technology retail

Implications Of A Buyers’ Market For Enterprise Software, 2020–2030

Forrester's Customer Insights

As global enterprise spending on software surpasses the $1 trillion mark in the coming decade, the growth rate of software spending will slow to 4% per annum from 7% historically. A buyers’ market for enterprise software will emerge. More choices, more transparency, and more interoperability will result in unprecedented choice for enterprise software buyers, who […]. age of the customer

Prime minister unveils plans to accelerate EV chargepoint rollout


The news came as he confirmed that cars fully powered by petrol or diesel cannot be produced after 2030, but some hybrid cars will be.


The Hidden Sea supports ocean health with global campaign


Australian wine brand The Hidden Sea has launched a global campaign to remove one billion plastic bottles from the ocean by 2030.


McDonald’s to diversify senior leadership team


The fast food giant said it is targeting 2030 to reach gender parity for those roles and that its EVPs will have their compensation tied, in part, to achieving diversity goals. McDonald’s has announced plans to diversify its senior leadership by 2025 with a focus on promoting more women and members of minority groups.


Group says Coke and Pepsi are on the wrong side of the plastic war


Break Free From Plastic is calling on multinational corporations to reduce the use of single-use plastics whose use, it claims, could double by the year 2030. Offenders on the group’s list include Coca-Cola, which was identified as the worst of the worst. Coke is followed by PepsiCo and Nestle on the group’s wall of blame


Ahold Delhaize Unveils Ambitious Health and Sustainability Goals

Retail Touch

Ahold will release additional goals and plans for 2030 and beyond to build on these commitments, according to a release.

Unilever pledges to remove petrochemicals from cleaning and laundry products


Unilever has said it will eliminate the use of petrochemicals in its cleaning and laundry products by 2030. The consumer packaged goods giant highlighted the environmental benefits of its efforts and said it was the first to do so. Unilever plans to use plant- and marine-based alternatives, such as algae, to replace the ingredients it is taking out

The Next Decade Of Software Spending: A Paradox

Forrester's Customer Insights

From 2020 until 2030, Forrester estimates that global software spending by businesses will climb from $920 billion to north of $1.3 If software is “eating the world,” in the words of Marc Andreessen, the world also has a reciprocal appetite for software. trillion. Software will continue to spread, mediating, recording, and enabling more users, transactions, […]. age of the customer

SAP Makes The Right Decision By Extending Support For Business Suite 7

Forrester's Customer Insights

SAP today announced that it will continue to support customers on Business Suite 7 until 2030. This won’t surprise many people, because the 2025 deadline was unrealistic given how slowly SAP’s customers are moving to S/4HANA. It was never likely that SAP would risk its €11.5 million maintenance stream by switching off support for a […]. age of the customer

The Future Of Banking Has Arrived

Forrester's Customer Insights

The drivers of the future are evolutions of the past – some playing out now, others that will be far more prominent by 2025 and table stakes by 2030. […].

PEAK Humans Can Flourish In Our Transformation-Filled Future Of Work

Forrester's Customer Insights

Forrester’s data shows job losses will reach 29% by 2030, and the creation of equivalent jobs will total only 13%. Academics to consultants are prognosticating on the future of work, picking winners and losers, often to the detriment of employees. Job losses and gains dominate headlines. Humanity remains at the center. The future of work […]. age of the customer customer experience employee experience

Apple pledges to be carbon neutral in 10 years


Apple announced that it is stepping up investments in solar power and encouraging suppliers to use renewable energy sources with the goal of being carbon neutral by 2030. Businesses have a profound opportunity to help build a more sustainable future, one born of our common concern for the planet we share,” said Apple CEO Tim Cook. “… With our commitment to carbon neutrality, we hope to be a ripple in the pond that creates a much larger change


Lululemon expanding size options, makes sustainable materials pledge


” Lululemon has also pledged to have 100 percent of its merchandise made from sustainable materials by 2030 Lululemon Athletica said it has begun the process of expanding the sizes of the products it sells to serve a greater number of customers. “Who are we to determine the exclusive nature of the product purely based on size?” ” said CEO Calvin McDonald.

The Future Of Banking: Invisible, Connected, Insights-Driven, And Purposeful

Forrester's Customer Insights

By 2030, banking will be invisible, connected, insights-driven, and purposeful. Leading banks are pivoting and rebooting their strategy — capitalizing on the pace of change and innovation and setting their course for the next decade.

Why The Private Sector Will Play An Increasingly Bigger Role In Climate Change And Sustainability

Forrester's Customer Insights

Recently, Australia came under international criticism for proposing to use a dubious accounting method to meet its 2030 carbon reduction […]. In 2017, the US, famously and controversially, made the decision to withdraw from the Paris climate change agreement. And some of the 187 countries that remain in the agreement are struggling to meet their commitments.

Five Ways Retailers Can Avoid Ending Up Like Toys ‘R’ Us

Retail TouchPoints

Recent studies suggest 60% of the world’s population will likely live in large cities by 2030, and that transition is already well underway. Also, contrary to popular belief, Millennials prefer going to brick-and-mortar locations , and by 2030 they’ll comprise 35% of all spending — invest in all avenues or your stores, physical or otherwise, will suffer.)

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Is Black Friday Still Relevant in 2020?

Retail Touch

The current shift towards online shopping is what we would have expected to see in 2030, meaning that the pandemic has accelerated the rise of ecommerce by a decade. There is no doubt that retailers have faced many struggles as a result of the pandemic.

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[Shopify Statistics] Black Friday & Cyber Monday (2020)


The year 2030 has been pulled to 2020. Across Black Friday and Cyber Monday Shopify merchants saw $5.1 Billion USD in sales. CEO Tobi Lutke tweeting a congratulations message to independent businesses around the world. Numbers are in. sold on Shopify over BFCM weekend.

Want To Reduce Your Environmental Footprint? Switch To Digital Signage

Retail Touch

Worse, The World Counts expects paper demand to double by 2030, indicating that companies are not taking advantage of more environmentally and cost-friendly solutions. Consumers love environmentally conscious companies.

Retail Trends in 2021 — Overcoming 2020’s Challenges

Retail Touch

At the close of every calendar year it’s customary to pen a post about trends and predictions for the upcoming year. Many of these take the form of a “boast post,” a confident and colorful tour de force displaying the company’s mastery of the market’s direction. But let’s be real here.

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Tackling Water Challenges with Analytics

Retail Archives

According to a report published by the United Nations , by 2030, the demand for water will exceed supply by 40%. Smart Water Management.

Trends Analysis: Brands, Carbon Offsetting and eCommerce Delivery


According to the World Economic Forum , last-mile delivery emissions will increase by more than 30% by 2030 in the world’s top 100 cities, reaching a total of 25 million tons. Home delivery is a tenet of eCommerce.

The Retailers Creating ‘The Offer you Can’t Refuse’ for Customers

Retail Touch

IKEA too is running initiatives designed to support the move toward a circular business model, in line with its ambition to become a climate positive business by 2030. Retail is always a fascinating industry to watch.

Uncovering the factors changing the face of retail: Part one


The 2020 shopper will likely not look anything like the shopper of 2030. The retail industry is changing, fast. Over the past decade, we have seen this sector move to a primarily online function and innovate to meet the needs of an ever-shifting assortment of consumers. In fact, 2019 showed great progress for eCommerce to close the gap in total market share of sales compared to brick-and-mortar retail. (1)

Uncovering The Factors Changing The Face Of Retail

Retail Touch

The 2020 shopper will likely not look anything like the shopper of 2030. The retail industry is changing, fast. Over the past decade, we have seen this sector move to a primarily online function and innovate to meet the needs of an ever-shifting assortment of consumers. In fact, 2019 showed great progress for e-Commerce to close the gap in total market share of sales compared to brick-and-mortar retail.

Etsy’s Shipping Initiative Puts Other E-Commerce Platforms to Shame – Want to Go Green? Take a Leaf Out of Etsy’s Book

Ecommerce Platforms

By 2030, Amazon wants to achieve this for half of its shipments. It's official; Etsy has just become the first ever international e-commerce marketplace to offset ALL its shipping emissions – how awesome is that?! Etsy's Journey. This is the big question. How on earth has Etsy managed to offset all their toxic shipping secretions? Well, first things first, Etsy kickstarted things by installing solar panels on the roof of their HQ in Brooklyn.

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7 Brands Discuss the Benefits of the New Cashless Economy and Apple Pay’s Growing Ubiquity


And by 2030, those surveyed expect digital wallets to be the primary source of payments. Technology is restructuring how money moves. From crypto-currencies to peer-topper payments and one-click checkouts, modern innovations are shifting the basic payment infrastructure of our economy. The gadget we carry in our pockets is becoming more than ever thought possible. And the wallet is its next target.

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The Impact of Sustainability in Shaping Retail


Understanding this, Amazon announced its Delivery Zero project in 2019, the objective of which is to make all of their shipments net-zero carbon in the future, with 50 percent of them zero net carbon by the year 2030.

To defy the retail apocalypse, Target and Best Buy embrace the blur

Steve Dennis

This line of largely misguided thinking contributed mightily to the idea that physical retail was destined to go away and led to some aggressive predictions about online shopping penetration getting to 50% by 2030 (or even 30% by 2025) that look less and less prophetic every day. Back in 2011 famed venture capitalist Mark Andreessen famously said that “software is eating the world.” He quickly followed that up by extending it to the retail industry in particular.

5 Reasons Why Nobody is Engaging With Your Social Posts (and How to Fix it)


Increasing at a rate up to as much as one new user every 8 seconds until 2030, ignoring this user group as part of your social media strategy is untenable. Your content is poppin’. Polished and proofed, you’ve put this piece of content through the wringer to get it ready. Now all you have to do is let people know where it is and wait for those likes, retweets, and accolades to start rolling in. So you keep waiting. And waiting. Nothing happens.