Retail TouchPoints

JANUARY 29, 2024

No, I’m not talking about the revival of the 90’s poorest fashion choices. Right now, most retailers lack information about the number of potential customers passing by their stores on any given day. Retailers are stuck between wanting to know more about their business and being overwhelmed by data. Passer-by traffic.

Retail 302

Retail Toys Fashion Technology 302

Retail TouchPoints

SEPTEMBER 29, 2022

He fills the leadership role that was vacated by former Eddie Bauer CEO Damien Huang in May 2022 when the executive left the company for a job as the first President of outdoor gear brand Cotopaxi. During a career that has spanned more than 20 years , Bantle has worked with a number of outdoor companies in leadership roles.

Outdoor 264

Outdoor Retail Omnichannel Management 264

Forrester eCommerce

MARCH 27, 2023

Tell Us About Yourself! I have worked in several roles, from the wholesale department to innovation, new business, transformation, and cybersecurity, mostly as a strategic advisor for executive leadership positions. When I […]

Telecommunications 195

Telecommunications Customer 195

Retail TouchPoints

FEBRUARY 15, 2024

As such, they have established a clear market leadership position in Wisconsin for work and family footwear, with a compelling assortment, great customer service and a highly committed team of employees.” “Over the past five decades the Rogan family has built a brand that is well known and trusted throughout the state of Wisconsin.

Operations 265

Operations Marketing Customer Retail 265

Kissmetrics

APRIL 7, 2021

Thought leadership marketing is a powerful thing. Let’s learn more about how you can use paid ads to build your personal brand as a thought leader. What Is Thought Leadership Marketing? What Is Thought Leadership Marketing? Why Should You Use Thought Leadership Marketing in Your Paid Ads?

Marketing 255

Marketing Books Social Media Live Chat 255

Forrester eCommerce

MAY 18, 2022

It is all about the role leaders play in evolving the culture of their organisation. As my colleague Katy Tynan sums it up, this is more about leadership change than about […].

Management 195

Management Reference Customer Experience Customer 195

FastSpring

MARCH 8, 2024

An actively involved leadership team that gets to know customers personally. FastSpring, for us, has always solved the problem of not having to worry about VAT and taxes, as well as the core of simply getting money from our customers,” Ovi explained. And that use case always worked flawlessly; there wasn’t any problem.”

Subscription 133

Subscription Merchant Services Management Payments 133

Retail TouchPoints

MAY 19, 2022

1, 2022 to help with the leadership transition. Prior to joining Under Armour in 2017, Frisk was CEO of The ALDO Group and spent more than a decade in various leadership positions within VF Corporation. I am grateful for Patrik’s leadership and partnership. Browne has held the role of COO since 2020.

Supplies 266

Supplies Operations Marketing Improvements 266

Retail TouchPoints

APRIL 17, 2024

It’s not merely about substituting cookie-based tracking with another data-centric method. Instead, it’s about leveraging AI to decipher intent through interaction and wisdom of the crowd. It’s about understanding the nuances of user intent.

Social Media 290

Social Media B2C B2B Customer Data 290

Retail TouchPoints

MARCH 27, 2023

“Visit Local will provide Half Price Books with the information we need to help us learn more about our customer base,” said Becky Gomez, Marketing and Ecommerce Director for Half Price Books in a statement. “The data Visit Local provides will help us make important decisions to help continue the growth of our bookstores.”

Books 273

Books Customer Retention Social Media Mobile 273

Retail TouchPoints

FEBRUARY 4, 2022

Of course, this doesn’t mean that men can leave all the empathy to the women in their leadership teams, nor can women leave all the competing to the men. Hopefully, we all have the drive to advance these qualities of leadership equally. So, how do we grow in empathy?

Retail 256

Retail Supplies Other Management 256

Retail TouchPoints

JUNE 29, 2022

Leadership shakeups continue at Dollar Tree with the departure of five C-level executives just months after its Board was “reconstituted.”. COO Thomas O’Boyle, Chief Strategy Officer David Jacobs, CIO Andy Paisley and Chief Legal Officer and Corporate Secretary William Old are no longer with the company.

Other 233

Other Customer Marketing 233

Retail TouchPoints

SEPTEMBER 6, 2023

We meet regularly with our Retail Leadership Council and regional design teams to check in on progress and assess new opportunities for sustainability improvements. How did you go about aligning and rallying teams around these initiatives previously, and how will a more defined program support adoption?

Retail 263

Retail Supplies Consumer Webinar 263

Kissmetrics

NOVEMBER 11, 2021

Building your organic LinkedIn reach is all about being authentic and offering value. It’s also about the social side of building connections and sharing knowledge. Use Thought Leadership. LinkedIn is a platform where thought leadership does exceptionally well. All social media is about an exchange.

Marketing 272

Marketing Social Media Information Article 272

Retail TouchPoints

OCTOBER 20, 2023

million to settle a class-action lawsuit brought by investors who claim they were misled by the company about the likelihood of a successful 2015 merger with Rite Aid , multiple sources report. Just three weeks before it was set to go to trial , Walgreens Boots Alliance (WBA) has agreed to pay $192.5

Retail 241

Retail Marketing 241

Retail TouchPoints

DECEMBER 11, 2023

Arkhouse already has a large stake in Macy’s and would be paying a premium to own the rest of the company — the offer values the retailer at $21 per share, about 23% over the $17 a share that the stock was trading at as of the close of business Friday. Share prices are up about 16% on the news of the bid in early hours trading today.

Toys 226

Toys Management Retail Marketing 226

Forrester eCommerce

OCTOBER 11, 2019

Today we see some signs of optimism from the EU and the UK about the potential to conclude a withdrawal agreement following private talks between the UK and Ireland yesterday. Since I last wrote a blog about this, we have seen a change of UK government, a brand-new UK negotiating position, a Conservative Party leadership […].

Blog 305

Blog Customer 305

Retail TouchPoints

MARCH 7, 2024

News of the acquisition comes just weeks after Beyond’s about-face with regard to the treatment of its original Overstock.com brand. When Overstock initially bought the Bed Bath & Beyond brand’s IP out of bankruptcy in June 2023 , the company changed both its corporate name (now Beyond, Inc.) Now Beyond, Inc.

Home Furnishings 258

Home Furnishings Order Fulfillment Jewelry Social Media 258

Groove

FEBRUARY 27, 2024

approaching 200 to 250 million in 2024." - Dave Santiago, 00:03:40 "It's a really cool role to play because it's never dull. ." - Dave Santiago, 00:04:18 "The overall revenue US for Cutter & Buck is about 150 million this year.

eCommerce 195

eCommerce Apparel Operations Multi-channel 195

Retail TouchPoints

JUNE 12, 2023

From there, it’s about a true assessment of where you are.” It can start with a question like “Okay, how much buy-in and investment do we really have here from our leadership from our stakeholders? Getting this true assessment requires a deep look across the entire enterprise. Gathering employee sentiment is really important.

Customer 254

Customer Retail Operations Other 254

Retail TouchPoints

JANUARY 16, 2023

On the highly visible end, the panel was all female (Cornell excepted) and featured two Black women, and that’s a reflection of Target’s internal structure: “ One-third of Target’s Board of Directors is women, half of our leadership team are women and over half of our stores are led by females,” said Cornell.

Toys 282

Toys Clothing Operations Events 282

Retail TouchPoints

APRIL 26, 2023

One is ramping up communications with the workforce about employee assistance programs (EAP). Regular email reminders about EAP services offered – particularly after an incident at a store – can be helpful. Prioritizing empathy is an essential step toward compassionate leadership.

Management 269

Management Retail Improvements Events 269

Retail TouchPoints

JUNE 8, 2022

The RealReal continues to make progress on its path to profitability, and I feel now is the right time for the next generation of leadership to guide the company through its next chapter,” said Wainwright in a statement. Levesque has served as President of The RealReal since 2021 and COO since 2019.

Fashion 270

Fashion Document Operations Management 270

Forrester eCommerce

MARCH 7, 2019

One way is leadership. And we’d like to hear about yours. How do you create an insights-driven organization? Today, half of the respondents in Forrester’s Business Technographics® survey data report that their organizations have a chief data officer (CDO). A similar number report having a chief analytics officer (CAO).

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Retail TouchPoints

MARCH 26, 2024

For instance, the survey may inquire about the customer’s specific shopping intent, such as what category of apparel they’re most interested in browsing. Under his leadership, the company has achieved 215% revenue growth over the last four years.

Retail 249

Retail Apparel Consumer Clothing 249

Retail TouchPoints

DECEMBER 20, 2022

Topo’s Founder and CEO Tony Post will continue to helm the company in the chief leadership role and report to Bill Jordan, President of Designer Brands. . “Tony Post’s visionary leadership reminds us why the best athletic shoes must deliver a better experience, so our customers become passionate about our brands.”.

Specialty Retailers 162

Specialty Retailers Outdoor Management Channel 162

365 Retail

JANUARY 10, 2024

Simon has been a key member of Yodel’s tech leadership team since joining the business in 2020 and has led a series of digital transformation initiatives to enhance e-commerce, customer service and operational capabilities across the business.

Information 111

Information eCommerce Supplies Technology 111

Retail TouchPoints

JULY 19, 2023

In addition, 63% of frontline retail managers are thinking about leaving their roles soon — and some even said they want to leave the industry entirely. Offer leadership and soft skills training Store associates are busier than ever. According to a 2022 analysis , the turnover rate for hourly in-store retail positions is 75.8%.

Technology 185

Technology Mobile Customer Experience Download 185

Retail TouchPoints

OCTOBER 21, 2023

We wanted it to be both immersive and accessible, so that anyone who wants to dive into the experience and learn about the 50th anniversary of hip-hop or view virtual commissioned art pieces by Black creators can do so,” said Breton. “We As we explain things to our leadership, driving revenue is not always the goal,” said Breton.

Arts 276

Arts Games Fulfillment Retail 276

Retail TouchPoints

JUNE 22, 2022

Felton has worked for nearly 18 years in Amazon’s retail and operations finance leadership. I remain very optimistic about our Stores business and believe we’re still in the early days of what’s possible,” said Amazon CEO Andy Jassy said in a statement. Another company veteran, John Felton, will now lead the company’s operations.

Fulfillment 263

Fulfillment Operations Customer Experience Consumer 263

Retail TouchPoints

JANUARY 21, 2022

Leadership Lessons. Many of the executives who spoke at NRF 2022 shared what they had learned about leading companies and people during this challenging time: “In the last couple of years, more than ever before in my career, I’ve come to appreciate the importance of culture at Target, which is all about care, growth and winning together.

Presentation 275

Presentation Events Supplies Consumer 275

365 Retail

NOVEMBER 15, 2023

Martens Plc has revealed a significant shift in its leadership structure with the appointment of Ije Nwokorie as the new Chief Brand Officer for Dr. Martens , effective from 1st February 2024. As Chief Brand Officer, Nwokorie will be an integral part of Dr. Martens’ global leadership team , directly reporting to CEO Kenny Wilson.

Events 105

Events Retail Marketing Fashion 105

Retail TouchPoints

JUNE 16, 2023

Dunn originally departed from Walmart and Bonobos in 2020 but did not provide information about the reasons for his departure or his future plans. In partnership with John and the strong leadership team at Bonobos, we’re going to do great things on behalf of current and future Bonobos customers.”

Fashion 260

Fashion Customer Experience Information Management 260

Retail TouchPoints

JUNE 22, 2023

To build market share and introduce Anthropologie to a new group of customers, Preis and the leadership team have aligned on a vision that includes testing new storytelling mediums and marketing platforms while also investing more heavily in the brand’s key differentiators.

Customer 269

Customer Clothing Consumer Fashion 269

Retail TouchPoints

SEPTEMBER 22, 2023

While HR policies and benefits packages undoubtedly play a role in all this, we simply cannot overlook the important role of managers, mentors and executive leadership in this critical discussion. I’m always three mistakes away from crying in the Trader Joe’s parking lot about how to meet payroll,” Earle admitted.

Retail 245

Retail Books Management Other 245

Retail TouchPoints

APRIL 10, 2024

Moody’s chief economist noted that the typical American household in July 2023 spent about $202 more per month than they did a year earlier and an astounding $709 more per month than they did two years earlier. Think about it. For consumers, the numbers shake out in a similar way. Don’t expect this to last forever.

Customer Loyalty 252

Customer Loyalty Payment Services Customer Consumer 252

Retail TouchPoints

FEBRUARY 17, 2023

From there, it’s about thinking ‘how can I create amazing, breakthrough creative that hits the nail on the head? Then we talk through other ideas they might have that marketing leadership may have never considered.” We had incredible results, triple digits in terms of sales year over year.

Marketing 288

Marketing Customer Loyalty Omnichannel eCommerce 288