Retail TouchPoints

JULY 28, 2023

Accenture surveyed more than 10,000 consumers in 16 countries and found that although we’re living in a time of “lasting uncertainty,” the “ resilient consumer ” is uncovering new ways to protect and control what is most important to them. As a result, consumer behaviors are becoming more complex.

Consumer 198

Consumer Leisure Multi-channel Retail 198

Retail TouchPoints

DECEMBER 20, 2021

Consumer habits changed drastically last year as people went online to shop. According to McKinsey , 75% of consumers tried a new shopping behavior due to economic pressure, store closings and changing priorities, and the data we are seeing internally shows 50% of shoppers now intend to shop both in-store and online.

Consumer 329

Consumer Retail Travel Omnichannel 329

Retail TouchPoints

SEPTEMBER 2, 2022

Here are some of the ways retailers can reduce their carbon footprint using new tooling and data analytics: Improving Freight’s Environmental Capabilities. Data analytics can provide a business with updates on product orders and product availability prior to purchase, and also immediate access to the manufacturing details.

Online Retail 212

Online Retail Shipping Costs Retail Supplies 212

Retail TouchPoints

APRIL 26, 2024

In today’s market landscape, ethical, political and environmental considerations increasingly sway consumer purchasing decisions, particularly when it comes to packaging. From exaggerated health claims to misleading descriptions of ingredients, deceptive labeling erodes consumer trust and undermines brand credibility.

Consumer 157

Consumer Shipping Costs Shipping Supplies 157

Retail TouchPoints

MAY 21, 2024

The DPED contains emissions data for more than 180 consumer and commercial product types, including top-load washing machines, coffeemakers, air conditioners, lighting fixtures and chainsaws. The DPED’s goal is to foster uniform metrics for comprehending and managing scope 3, category 11 direct-use emissions across the industry.

Consumer 203

Consumer Electronics Supplies Management 203

Retail TouchPoints

MARCH 14, 2023

Big box leaders like Target and Walmart have recently revealed the sizeable impact retail theft has had on 2022 revenues, with Walmart’s CEO even threatening to close stores or be forced to raise prices on consumers if things don’t change soon. By the numbers, retailers experienced a startling 26.5%

ACH 202

ACH Retail Technology Information 202

Retail TouchPoints

AUGUST 17, 2023

The latest Consumer Price Index (CPI) data highlights a significant deceleration in inflation, now standing at half of last year’s peak. This moderating trend in inflation is an encouraging development, but it is not without its caveats, particularly within the dynamic and complex terrain of the retail and consumer goods industries.

Consumer 204

Consumer Payment Services Food and Beverages Supplies 204

Forrester eCommerce

MARCH 2, 2020

Virtual assistants such as Amazon’s Alexa, Apple’s Siri, and Google Assistant are among the set of emerging personal technologies that Forrester clients ask us about, especially as consumers embrace smart speakers. But Forrester Analytics’ Consumer Technographics® data shows that consumers still use […].

Consumer 275

Consumer Technology Information Customer Experience 275

Forrester eCommerce

OCTOBER 27, 2021

To answer these questions, we built an analytical model to identify the values-motivated consumer Social values permeate the consumer-brand conversation, but they do not always shape consumer action. How should brands respond? Today, […].

Consumer 195

Consumer Marketing Customer Experience B2C 195

Retail TouchPoints

JUNE 9, 2022

The majority of consumer goods and retail (CGR) companies have accelerated their digital journeys over the last two years to better serve the growing number of online shoppers. In the end, consumer goods and retail companies are shining examples of why CX and EX are inextricably linked. Spotlighting the Customer Experience (CX).

Consumer Goods 201

Consumer Goods Consumer Retail B2C 201

Retail TouchPoints

MARCH 21, 2024

The resiliency of consumers continues to power the American economy, and we are confident there will be moderate but steady growth through the end of the year,” said Matthew Shay, President and CEO of the NRF in a statement. Retail has certainly kept its bargain to try to make things affordable for the consumer. trillion in 2023.

Consumer 191

Consumer Retail Marketing 191

Retail TouchPoints

AUGUST 17, 2022

When the COVID-19 pandemic hit, eco-friendly household cleaner brand Rebel Green happily grappled with a surge in overnight mainstream success as consumer demand for cleaning products skyrocketed. It was a dream come true, but Rebel Green had a rude awakening once the surge slowed. A Clean Green Mission Aligns With Pandemic Priorities.

Information 228

Information Travel Download Channel 228

Retail TouchPoints

SEPTEMBER 24, 2021

According to McKinsey research, 75% of consumers tried new brands and shopping behaviors during the pandemic and they plan to stick with them moving forward. That is why the firm believes that, in order to differentiate and grow, brands need to embrace a combination of creativity, analytics and purpose.

Retail 198

Retail Consumer Marketing 198

iVend

OCTOBER 16, 2023

As discretionary spend decreases in inverse proportion to cost of living increases, and consumers think more carefully about where they spend, retailers have to get really smart about strategies to win and retain their share of the market. Read how our analytics system helps retailers with personalization.

POS 105

POS Payment Services Payments Omnichannel 105

Retail TouchPoints

FEBRUARY 21, 2022

With the start of another year in the new normal, retailers are still questioning how to best engage with consumers in the post-pandemic world. In the past two years, consumers’ expectations and preferences have vastly changed. If one thing has become clear during the last two years, it’s that consumers value options for convenience.

Consumer 248

Consumer Merchant Services Apparel Supplies 248

Retail TouchPoints

DECEMBER 3, 2021

described Dan Leahy, co-founder and CEO of the product design analytics platform MakerSights. This kind of voice-of-consumer input has typically been hard to come by outside of focus groups, especially early in the product design process. Distribution is No Longer Destiny. MakerSights launched in 2015.

Consumer 261

Consumer Merchant Services Retail Social Media 261

Retail TouchPoints

MAY 1, 2024

The Psychology of Immersive Shopping Experiential retail strategies are rooted in psychological principles about how consumers engage with spaces. Behavioral psychology: Understanding consumer behavior is crucial to crafting effective marketing strategies and designing engaging retail experiences.

Technology 267

Technology Arts Payments Customer Loyalty 267

Retail TouchPoints

FEBRUARY 20, 2024

The service enables consumers to choose which data they share with the merchant, such as purchase histories that would enable more personalized product recommendations based on interests as well as sizes, style and color preferences for clothing. The service is now available in the U.S.,

Merchant Services 219

Merchant Services Payment Services Consumer Clothing 219

Retail TouchPoints

MAY 25, 2023

The rapid advancement of technology and social media has created a new generation of well-informed, empowered and discerning consumers. IBM’s Institute of Business Value (IBV) has just completed significant research into the priorities and decisions for supply chain operations and sustainability in partnership with The Consumer Goods Forum.

Consumer Goods 196

Consumer Goods Operations Consumer Supplies 196

Retail TouchPoints

MAY 31, 2021

One of the greatest challenges for retailers will be operating under new health and safety measures as consumers resume in-store shopping. One way to do so is by leveraging the power and versatility of video content analytics software. We can expect face masks to be a part of the consumer experience for the foreseeable future.

Retail 145

Retail Point of Sale Operations Definition 145

Retail TouchPoints

DECEMBER 27, 2023

Consumer packaged goods (CPG) companies are obsessed with two things: maximizing revenue and minimizing operational expenses. Of the 30,000 new consumer products released each year, most of them fail. Most refer to the process as a sprint, and it is — except it’s the distance of a marathon. More effective promotions.

Improvements 213

Improvements Supplies Consumer Operations 213

RIS News

JANUARY 9, 2024

You can’t discuss analytics without diving into artificial intelligence, and how AI is powering many of today’s data systems. Learn how Lowe's is tapping the tech.

Arts 74

Arts Consumer 74

Retail TouchPoints

MAY 9, 2022

The COVID-19 pandemic has undoubtedly accelerated shifts in consumer behavior and expectations, and not many have been as dramatic as the explosive rise of ecommerce. Perhaps one of the biggest pain points brands have struggled with in ecommerce over the past two years is meeting consumers’ increased demand for immediacy.

Consumer 244

Consumer Fulfillment Order Fulfillment Shipping 244

RIS News

MARCH 11, 2024

as our consumer goods co-chair. Representing the retail side is Ashok Viswanathan, director of supply chain analytics at Best Buy. We’re excited to announce Praveen Moturu, global vice president, enterprise digital platforms at Mars, Inc.,

Events 82

Events Consumer Goods Supplies Consumer 82

Retail TouchPoints

FEBRUARY 29, 2024

It’s easy to understand, emotionally, why consumers would want to shop from a store that tailors its product assortments to the neighborhood they live in. For large chain retailers, it’s a way of letting the community know that consumers are seen and that the store wants to be part of the community. Predictive analytics can help.

Consumer Goods 235

Consumer Goods Consumer Customer Loyalty Supplies 235

Retail TouchPoints

FEBRUARY 22, 2021

Instead, a series of recent diversifications, including the launch of a direct-to-consumer site in 2017, meant the brand was poised to roll with the pandemic punches. These gave Kerrits the advanced analytics and segmentation tools she needed to react to the volatile market forces and shifting consumer sentiments that shaped the year.

Events 215

Events Shipping Costs Outdoor Shopify 215

IntelligenceNode

MARCH 28, 2024

In the dynamic world of online retail, the concept of the “digital shelf” has emerged as a pivotal battleground for brands vying for consumer attention & eCommerce success. The post Driving Growth: Intelligence Node’s Accurate Digital Shelf Analytics appeared first on Blog. The digital.

Online Retail 52

Online Retail Blog eCommerce Consumer 52

Retail TouchPoints

APRIL 17, 2024

Rather than chasing the obvious trends everyone else is pursuing, we dig deep into the human psyche to uncover the unmet consumer needs yet to be served by brands. Long before our conscious minds decide what something is, our senses have already detected, decoded and decided whether it’s an enhancement or impediment to life.

Consumer 130

Consumer Leisure Customer Books 130

Retail TouchPoints

SEPTEMBER 22, 2020

Another peculiarity of this downturn is the discrepancy between consumer spending and consumer sentiment. The Consumer Spending Gap. That is fairly typical behavior during a recession, since market volatility and economic uncertainty normally amount to more conservative consumers. Consumer Confidence Is Down.

Consumer 259

Consumer Retail Supplies Electronics 259

RIS News

JULY 10, 2023

In this edited webinar transcript, RIS and Treasure Data touch on the results of the 2023 RIS and CGT report, 'The Analytics Advantage,’ using some stats and findings as a jumping-off point into a broader conversation about using data to create excep

Webinar 61

Webinar Consumer 61

Retail TouchPoints

OCTOBER 4, 2023

In response to evolving consumer behavior, many retailers are pivoting from malls and large-format stores in city centers to neighborhood locations that aim to serve the work-from-home population. Not surprisingly, many have found the data points to residential enclaves in and around cities where consumers live.

Consumer 234

Consumer Food and Beverages Retail Apparel 234

Retail TouchPoints

APRIL 11, 2024

But while AI is already delivering big changes to retailers’ bottom lines, it hasn’t yet truly transformed the way consumers shop. Retailers are readying auto-shopping bots that allow consumers to enter very detailed preferences (styles, brands, materials, sizes, prices, etc.) That will happen this year.

Retail 249

Retail Mobile Consumer Operations 249

Dynamic Action

JANUARY 16, 2024

Staying competitive in the retail landscape requires embracing a retail analytics solution for accurate, real-time insights into what’s trending. Abercrombie & Fitch’s success story showcases the impact of data-backed insights from retail analytics in tracking trends to maximize customer demand and revenue.

Social Media 62

Social Media Retail Customer Loyalty Information 62

Practical eCommerce

MAY 30, 2024

Per the recent PwC survey, climate concerns are among the top consumer priorities in early 2024. The post Charts: Global Consumer Trends Q1 2024 appeared first on Practical Ecommerce.

Consumer 77

Consumer eCommerce 77

Retail TouchPoints

AUGUST 31, 2023

To help solve both challenges, the Arity Private Marketplace (PMP) enables marketers to leverage driving behavior data to understand where and when consumers are driving and to reach them with relevant messaging before they even get behind the wheel.

Consumer 234

Consumer Customer Marketing Retail 234

Sailthru

SEPTEMBER 25, 2018

Predictive analytics is one of the most exciting emerging areas in marketing, and technology at large. While there are many wonderful examples below on how brands like Google, Uber and Apple are utilizing predictive analytics, there are far more easy-to-implement and practical use cases. We’re talking about predictive data analytics.

Consumer 108

Consumer Recommendation Article Demo 108

Retail TouchPoints

JANUARY 12, 2023

New to this year’s event is the Consumer Product Showcase , offering SMB brands the opportunity to show off innovative customer-facing products. Additionally, Lowe’s Marvin Ellison will be honored with the NRF 2023 Visionary Award. Taking place January 15-16 from 10 a.m.

Consumer 246

Consumer Food and Beverages Beauty and Health Toys 246