Retail TouchPoints

JULY 19, 2023

By replacing its legacy POS with NewStore’s omnichannel cloud platform, the London-based brand can now run its entire retail operations via iPhone. Sweaty Betty’s apparel and accessories are sold in-store, online and through various wholesale partners.

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POS Mobile Omnichannel Accessories 186

Retail TouchPoints

MAY 20, 2022

The company’s wholesale business is still thriving, but now it’s only part of an omnichannel strategy that includes ecommerce , social commerce and marketplaces. But Ken Natori wasn’t a fashion executive, and that made him the perfect fit to lead the transformation of this designer label into an omnichannel brand. “My

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Omnichannel Department Stores BigCommerce Fashion 215

Retail TouchPoints

DECEMBER 14, 2023

“ICSC’s data has always shown that consumers prefer shopping in-store over other channels,” said Tom McGee, President and CEO of ICSC in a statement. Apparel , department stores , home goods and emerging DTC brands stand to benefit most from opening new stores.

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Department Stores Omnichannel Apparel Consumer 162

Retail TouchPoints

JANUARY 27, 2021

Below, Shokrian shared his take on issues including: How COVID-19 impacted brand positioning and growth ; Why MeUndies is integrating social responsibility into its broader community-building efforts; Which omnichannel investments are top priorities in 2021; and His leadership lessons from 2020. looks like,” Shokrian said.

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Omnichannel Social Media Subscription Apparel 235

Retail TouchPoints

NOVEMBER 7, 2023

WHP’s global strategy for Express includes a full omnichannel launch beginning in 2024, with the opening of flagship stores and ecommerce channels featuring men’s and women’s apparel plus categories including footwear, intimates and accessories. The company also plans for shop-in-shop experiences in Mexico and Indonesia.

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Toys Retail Accessories Apparel 226

ROI Revolution

MARCH 15, 2021

Every industry has undoubtedly been impacted by the COVID-19 pandemic – but the apparel and retail industry has felt some of the biggest shockwaves. There’s no denying that this industry saw significant losses in 2020, but the opportunity for apparel and retail brands to innovate and become a consumer favorite has never been higher.

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Apparel Omnichannel Fashion Clothing 78

Retail TouchPoints

MAY 17, 2022

Casual lifestyle brand Tom Tailor has launched a new mobile shopping experience through the NewStore omnichannel cloud platform’s Consumer App. Through the app, Tom Tailor customers may access the retailer’s entire catalog across categories including apparel and accessories for men, women and children, in addition to its home collection.

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Mobile Customer Experience Magazine Customer 239

Retail TouchPoints

SEPTEMBER 7, 2022

Qurate Retail Group — parent company of QVC and HSN — has made two new executive appointments as it works to differentiate the home shopping brands and build out its omnichannel video commerce operation. Sriraman was most recently Head of Prime Video Channels at Amazon. On linear TV, QVC and HSN are available in 92 million U.S.

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Apparel Merchant Services Home Shopping Accessories 244

Retail TouchPoints

MAY 3, 2023

Nearly 70% of children’s apparel is purchased in stores,” said Casey on the call. “We To enable these omnichannel purchasing behaviors, Carter’s highlighted the investments it has made in its app, which now accounts for one quarter of all ecommerce sales, over the last few years. Net sales for the quarter decreased 10.9%

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Presentation Multi-channel Specialty Retailers Omnichannel 221

Retail TouchPoints

AUGUST 17, 2022

That’s why Feldman expects that shopping for apparel and footwear will extend into the start of the school year. Associates are under-tapped, especially on digital channels: Kids Foot Locker associates (known as ‘Stripers’) encapsulate the brand and its consumers.

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Social Media Omnichannel Apparel Consumer 258

Retail TouchPoints

OCTOBER 9, 2023

The word omnichannel has been around for decades, but not until very recently has the industry realized the role of distributed order management in their aggregate financial equation. When we talk about omnichannel order fulfillment , there can be a mistake in thinking it’s just about online.

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Supplies Fulfillment Retail Omnichannel 281

Retail TouchPoints

SEPTEMBER 20, 2022

While the bulk of retail media has been dominated by fairly basic website-based offerings — sponsored search, display ads, promoted listings — the true power of these offerings comes in connecting retail data with other channels, including stores and third-party platforms like social media and connected TV.

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Retail Social Media Apparel Omnichannel 230

Retail TouchPoints

JUNE 28, 2023

As CCO, Dausch will lead global brand, marketing, digital engagement and customer experience across all of Under Armour’s commerce channels, reporting directly to CEO Stephanie Linnartz, who herself came to Under Armour from Marriott in December 2022.

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Multi-channel Customer Supplies Apparel 279

Retail TouchPoints

JULY 17, 2023

The power of omnichannel retailing is well documented: even primarily DTC companies are realizing that they can benefit from flagship stores to enable brand discovery and build loyalty among customers in high-profile cities. Unlike some DTC-turned-omnichannel companies, Collars & Co.

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Retail TouchPoints

AUGUST 23, 2023

The digital mannequin is setting out to achieve the same for apparel retail in the coming years.” At its core, the mannequin is a 3D-like hologram that uses a human model to showcase apparel and accessories.

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Apparel Accessories Omnichannel Consumer 231

Retail TouchPoints

MARCH 21, 2024

David’s Bridal customers now have seamless access to PersonalizationMall’s array of more than 40,000 products via all of David’s Bridal’s channels, including its website and stores.

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Gifts Apparel Events Channel 214

Retail TouchPoints

AUGUST 12, 2021

Nike Rise was designed to bridge digital and physical channels to create more immersive store experiences. Nike Seoul is among the first Nike stores to secure a LEED Gold certification and is the first in Asia to launch Recycling & Donation, Nike’s fully integrated service for recycling and donating gently worn footwear and apparel.

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Apparel Channel Customer Experience Omnichannel 292

365 Retail

JULY 14, 2021

But even as the social environment returns to ‘normal,’ the dramatic pandemic-era shift to online channels will persist, and retailers need to be much more vigilant than in past back-to-school seasons about presenting current, relevant prices and promotions to shoppers both in-store and online. Science-Based Pricing is Now Imperative.

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Omnichannel Presentation Channel Electronics 98

Retail TouchPoints

JUNE 22, 2021

The department store retailer took a similar route by dividing Saks Fifth Avenue into distinct ecommerce and brick-and-mortar companies — a move that could become a trend among apparel and specialty retailers. Following this spinoff, the Saks brand will be split into four distinct companies, divided by channel as well as price point.

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Specialty Retailers Other Apparel Department Stores 157

Retail TouchPoints

APRIL 11, 2022

DBI expects the margin increases to be driven primarily by its renewed focus on private label sales, most of which happen in its own DTC channels. The goal is to hit $4 billion in revenue with an operating margin of 9% (which would be an improvement of over 200 basis points) by the end of fiscal 2026.

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Sporting Goods Accessories Supplies Apparel 276

Retail TouchPoints

MARCH 16, 2022

Macy’s has launched its digitally focused Own Your Style platform as part of its strategy of providing customers with omnichannel experiences that connect Macys.com, the Macy’s app, social media and brick-and-mortar stores. Style Crew members will be able to share shoppable videos and photos through their social and digital channels.

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Recommendation Social Media Demo Omnichannel 265

Retail TouchPoints

MAY 1, 2023

We are most excited about brands and retailers in the apparel and grocery/food space that are leaning into sustainability to reduce waste in the supply chain through returns ,” said Lindsay Lightman, Principal at RevTech Ventures in an interview with Retail TouchPoints.

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Retail TouchPoints

AUGUST 2, 2021

atmos offers premium sneakers and apparel, including an exclusive in-house label and collaborative partnerships with sneaker vendors as well as experiential stores and an omnichannel platform. The retailer makes more than 60% of its earnings, which totaled $175 million in 2020, through digital channels.

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Retail Apparel Omnichannel Operations 263

Retail TouchPoints

JULY 30, 2020

The most notable shift between the 2019 back-to-school season and today is the strong consumer preference for technology over traditional items like apparel and even school supplies. The move from school supplies and apparel to hardware and computers wasn’t at all surprising to us,” Sides explained.

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Merchant Services Apparel Omnichannel Clothing 246

ESW

MARCH 11, 2024

Omnichannel continues to trend Just because a shopper can complete an entire buying journey online does not mean they want to or will. In fact, the data bear out that consumers turn to different channels throughout the process. Apparel is the most popular category for online shoppers followed by footwear and cosmetics.

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eCommerce Payment Services Omnichannel Consumer Electronics 88

Retail TouchPoints

MAY 18, 2021

consumers continued shopping online at record levels, including preparing for the end of quarantine with more apparel purchases. Walmart’s biggest booster was online sales, which grew a healthy 37% across all channels. Digital sales climbed 34% compared to Q1 2020, showing that the retailer’s omnichannel efforts may be paying off.

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Jewelry Retail Omnichannel Travel 190

Retail TouchPoints

JANUARY 5, 2022

But like any hot trend that has garnered a lot of buzz (I’m talking about you, “omnichannel”), there has been confusion about what experiential retail actually entails — and how it can be done successfully. And that could be through downloading the app, signing up for the email list or following the brand on social media.”

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Retail Omnichannel Social Media Consumer 270

Retail TouchPoints

JUNE 11, 2021

Offering omnichannel shopping experiences requires real-time updates and a tech stack that works together in the background to power each leg of the buyer’s journey. To provide a shopping experience that seamlessly ties channels together, retailers must offer multiple ways for consumers to purchase products. Tying Channels Together.

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Payment Services Payments Retail Sporting Goods 177

Retail TouchPoints

DECEMBER 8, 2020

These shoppers were omnichannel-aligned even before the lockdowns hit, and American Eagle built on this foundation to help online sales reach 45% of its total in 2020. The retailer was able to achieve this feat by utilizing the channel to its fullest, through special activations and promotions that could only work online.

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OrderDynamics

JUNE 7, 2018

Weird Retail and Omnichannel Trends. As more retailers adopt omnichannel practices, it’s only a given that things in retail will get strange. Vending Machine Apparel. It creates a personalized omnichannel retail, with all its added benefits. Walmart, as usual, makes it to our omnichannel list. Strange can be good.

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Omnichannel Retail Fashion Vend 57

Omnisend

MARCH 29, 2021

Consumers are just as (and perhaps arguably more so, thanks to COVID-19) comfortable buying new apparel online as they are in-store. Omnichannel Fashion Ecommerce. If the past few years have taught us anything, the omnichannel customer is here to stay. Omnichannel marketing is only a few clicks away! It’s reality.

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Fashion eCommerce Omnichannel Clothing 148

iVend

DECEMBER 8, 2019

The retail industry is rapidly shifting to a true omnichannel environment. With the speed of retail accelerating and retailers struggling to integrate their POS, ERP, and other solutions to enable the omnichannel experience, companies are looking for a way to quickly and easily upgrade their IT infrastructure to meet these demands.

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Omnichannel POS Merchant Services Multichannel 52

iVend

DECEMBER 8, 2019

The retail industry is rapidly shifting to a true omnichannel environment. With the speed of retail accelerating and retailers struggling to integrate their POS, ERP, and other solutions to enable the omnichannel experience, companies are looking for a way to quickly and easily upgrade their IT infrastructure to meet these demands.

Omnichannel 52

Omnichannel POS Merchant Services Multichannel 52

iVend

DECEMBER 8, 2019

The retail industry is rapidly shifting to a true omnichannel environment. With the speed of retail accelerating and retailers struggling to integrate their POS, ERP, and other solutions to enable the omnichannel experience, companies are looking for a way to quickly and easily upgrade their IT infrastructure to meet these demands.

Omnichannel 52

Omnichannel POS Merchant Services Multichannel 52

Retail TouchPoints

JANUARY 14, 2021

Despite their differences, Verizon and Suitsupply’s priorities are similar: meet customers wherever they want to shop; invest in creating digital solutions to stay connected with them; and create a frictionless experience across all channels. Leaning on omnichannel capabilities from the start of the pandemic was key for both retailers.

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Payment Services Retail Omnichannel Channel 190

Retail TouchPoints

MAY 1, 2023

We are most excited about brands and retailers in the apparel and grocery/food space that are leaning into sustainability to reduce waste in the supply chain through returns ,” said Lindsay Lightman, Principal at RevTech Ventures in an interview with Retail TouchPoints.

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Retail Beauty and Health Omnichannel Operations 175

Retail TouchPoints

APRIL 12, 2022

Ecommerce, along with other digital channels, took center stage as new shopping habits formed and expectations drastically shifted. Here’s what we can expect by 2032: Ecommerce will be your main shopping channel: Expect to shop digitally-only for most of your clothes, groceries and other shopping needs.

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Home Furnishings Shipping Costs Apparel Clothing 338