Smile.io

JANUARY 23, 2023

In-app only to drive trackable engagement From a business and customer engagement side of things, Jimmy John’s has made Freaky Fast Rewards and the new challenges as much of an “owned” customer experience as possible. That definitely goes against loyalty best practices.

Food and Beverages 46

Food and Beverages Mobile Customer Experience Customer 46

Inflow Insights

JANUARY 23, 2019

This new functionality — the ability to better track who’s visiting the website and what they’re looking for — has been critical to the company’s efforts to better personalize the customer experience on the site. “We’re It’s one we recommended for Home Science Tools and from which we’ve seen a very positive impact.

BigCommerce 123

BigCommerce SEO Improvements Magento 123

Fabric

DECEMBER 15, 2023

With Walmart, they discussed the significance of transparent communication and setting clear expectations, showcasing how Walmart’s capability to show real-time inventory in specific stores enhances the customer experience.

eCommerce 130

eCommerce Omnichannel Fulfillment eCommerce Platforms 130

Retail TouchPoints

JUNE 7, 2023

What are some of the Established Use Cases for AI and ML in Ecommerce? Machine learning has been playing a role in enhancing the experiences of ecommerce brands and customers for some time now. Ask for case studies: Can the vendor provide customer success stories or testimonials? What results were achieved?

eCommerce 220

eCommerce Technology Supplies Blog 220

Retail TouchPoints

JUNE 13, 2023

This shift toward unified commerce requires us to blur the lines between physical and digital retail and create a consistent and integrated customer experience across channels. Personalization: With the amount of choice available today, consumers expect personalized experiences tailored to their preferences and behaviors.

Supplies 219

Supplies Customer Experience Technology Omnichannel 219

Retail TouchPoints

OCTOBER 1, 2021

The Power of Outsourcing: Netflix x AWS Case Study. Instead, it utilizes Amazon Web Services (AWS) for nearly all its computing and storage needs, including databases, analytics, recommendation engines, video transcoding and more. Hybrid Insourcing & Outsourcing Case Study for Retailers.

Supplies 261

Supplies Shipping Costs Fulfillment Shipping 261

BigCommerce

APRIL 6, 2017

88% of consumers trust online reviews as much as personal recommendations. All of those stats are net positive for online businesses in terms of earning a customer’s cash. Case Studies. Case studies are not the best use case for every ecommerce company. BigCommerce Case Studies.

Customer 418

Customer BigCommerce Beauty and Health SEO 418

Inflow Insights

OCTOBER 14, 2021

Before anything else, we recommend scaling content production to target all of your important customer segments. When you produce content that’s personalized to your most important customer segments, your audience will be more likely to find and respond well to that content. Publish unique case studies.

B2B 107

B2B eCommerce Marketing eCommerce Marketing 107

GetElastic

APRIL 24, 2019

Customer experience, platform models, digital noise, oh my! So, Get Elastic reviewed the upcoming agenda and pulled out the sessions we think would have the biggest impact and give you the best take-aways to help your future plans and customer experience (CX) strategy. Where do you start? How do you start? Who can help?

B2B 135

B2B Multi-channel Multichannel Customer Experience 135

UpSellIt

JANUARY 19, 2022

Home furnishings consumers have come to expect a brick and mortar-level customer experience online. 5 Ways to Optimize the Home & Decor Shopping Experience. This often results in additional customer relationships and higher conversion rates. Provide Personalized Recommendations.

Home Furnishings 120

Home Furnishings Recommendation Comparison Shopping Home Shopping 120

UpSellIt

JULY 13, 2023

Omnichannel Retailing Omnichannel retailing provides a unified and enhanced customer experience by leveraging the strengths of different channels and eliminating friction points throughout the customer journey. Tailor promotions, recommendations, and messages based on your customers’ preferences and behaviors.

Omnichannel 101

Omnichannel Multichannel Payment Services Retail 101

UpSellIt

JANUARY 13, 2022

Recommendations. Identify areas where AI can reduce workload, optimize conversions, and enhance customer engagements. Recommendations. UpSellit expands opportunities by engaging with users on-site, opening the door to optimize conversions and enhance customer experience through the power of AI and a managed partnership.

Marketing 134

Marketing Social Media Recommendation Channel 134

Omnisend

DECEMBER 15, 2023

All they did was use Omnisend’s pre-made abandoned cart automation workflows and email templates to advertise to customers most likely to finish their purchase. Read the full case study here. Despite the campaign’s infancy, Airbnb reported a spike in website traffic across customer touchpoints.

Outdoor 145

Outdoor Social Media X-cart Channel 145

UpSellIt

SEPTEMBER 8, 2023

Cycle your BFCM customers into your lifecycle emails to maintain a good relationship after the events are over. Up to 46% of shoppers purchased more with AI-recommendations. Use AI-Driven Recommendations to Drive Product Discovery Cyber 5 can feel overwhelming for consumers.

Marketing 128

Marketing Shipping Costs Recommendation Social Media 128

Kissmetrics

AUGUST 18, 2020

So in this article, I cover my top recommendations, characteristics to look for, and what to expect working with an agency. But whether you’re an excellent PPC manager looking to outsource or have no experience running pay per click advertising campaigns , choosing the right PPC agency isn’t always straightforward. Let’s get started!

PPC 313

PPC Social Media Multi-channel Mobile 313

Inflow Insights

DECEMBER 3, 2019

In the experience of eCommerce businesses we’ve spoken to, there are three main use cases that both Monetate and Certona can handle well, these include: Product recommendations. Content recommendations (and content personalization). changing the navigation to match a customer profile). Dynamic UI changes (i.e.

eCommerce 144

eCommerce Recommendation Management Customer Experience 144

365 Retail

APRIL 3, 2024

Retailers envisioning a seamless, magical customer experience must recognise that AI’s effectiveness depends on high-quality underlying data. Without a full picture of me, this personal shopper AI is unable to generate accurate insights and ends up sharing recommendations that aren’t helpful.

Customer 74

Customer Outdoor Customer Data Customer Experience 74

FastSpring

DECEMBER 9, 2022

Note: We also provide a checkout template that has been optimized for conversions, however, many businesses find that it’s easy to implement a custom solution with FastSpring. DaisyDisk Case Study: Learn how DaisyDisk used the FastSpring pop-up checkout to improve the customer experience in this case study.

Payment Services 128

Payment Services Merchant Services Payments Subscription 128

Inflow Insights

MARCH 9, 2020

If it’s a good fit for your business, BigCommerce can give your development team the flexibility to work on more impactful projects that improve the customer experience and conversions. In this BigCommerce SEO case study , we document how we found impactful SEO improvements for a client when they moved to BigCommerce from Magento.

Magento 143

Magento BigCommerce Merchant Services Payment Services 143

UpSellIt

JUNE 1, 2023

Businesses can drive engagement by offering personalized quiz results or tailored product recommendations in exchange for contact information. Quizzes allow businesses to gather valuable insight into potential customers and segment leads based on their preferences.

eCommerce 89

eCommerce Information Mobile Customer 89

BigCommerce

JUNE 5, 2018

Best Customer Experience Design. Overall, an excellent case study for what the BigCommerce platform offers at its best. Overall, this is a great example of a strong, simple design and everything you’d want out of an ecommerce clothes shop (search, filtering, recommendations, etc). Best Customer Experience.

eCommerce 420

eCommerce BigCommerce Beauty and Health Customer Experience 420

Kissmetrics

SEPTEMBER 18, 2020

You get a hand-picked team that will provide evidence-based, practical strategy and recommendations. They help businesses with brand differentiation, customer experience, merger & acquisition branding, brand valuation, brand launch, and employee engagement. Projects start at $10,000. Projects start at $75,000.

Document 292

Document Marketing Channel Customer Experience 292

Kissmetrics

AUGUST 13, 2020

They’ve designed high-end customer experiences for companies like Red Bull, Microsoft, IBM, and Hilton but they also work with smaller boutique brands as well. Now you know my top recommendations. 7 characteristics that make a great digital marketing company. A great website and digital marketing strategy. Because it does !

Marketing 361

Marketing Social Media SEO Workshop 361

FastSpring

JUNE 21, 2019

One study found that 88% of consumers trust online reviews as much as personal recommendations, and 72% of consumers say positive reviews make them trust businesses more. Now that we know how important customer review are, you should probably be encouraging your customers to leave reviews. Optimized Customer Experience.

Customer 64

Customer Social Media SEO Customer Experience 64

Email Audience

JUNE 21, 2023

Tailoring your marketing strategy to highlight these promotions can help reel in discount customers. Loyal Customers : A loyal customer is someone who consistently chooses your brand over competitors and is likely to recommend your products or services to others. Now that’s what you call a win-win.

Consumer 59

Consumer Customer Toys Article 59

Kissmetrics

APRIL 20, 2021

If you’re looking to lose weight, would you be excited when you see amazing case study results from people like you and then find out you can do the same? Instead, they sell the validity of a case study and its importance to appeal to the reader’s cognitive psychology. Your customers are your best salespeople.

SEO 339

SEO Other Blog Marketing 339

Smile.io

AUGUST 10, 2023

Each type of sign-up form (embedded, fly-out, and pop-up) provides a unique customer experience, but pop-up forms have proven to be the most successful with the highest average conversion rate.   Experiment with different email opt-in options and determine which one performs best and aligns with your ideal customer experience.

Marketing 74

Marketing eCommerce Blog Channel 74

lateshipment

JULY 17, 2020

Visitors who make it to case studies or reviews are more likely to eventually buy your product. Why focus on customer retention , and not just increasing the number of new visitors? Use (interactive) content people can engage with to create unique experiences every time they stop by. What pages have they looked at?

Customer 237

Customer Shipping Costs eCommerce Customer Retention 237

ESW

MAY 7, 2019

Consumers expect a seamless customer experience along their entire purchase journeys. It is now so commonplace to receive personalized deals and product recommendations that any generic content at all might annoy your customers. Personalized recommendations and offers are a large part of this program’s success.

Customer Loyalty 113

Customer Loyalty Customer Shipping Costs Beauty and Health 113

Groove

APRIL 1, 2022

Retaining customers in the CPG market is indispensable, and creating a streamlined customer experience is key to retaining existing customers. Dippin’ Dots serves their ice cream products fresh and on dry icy, so it’s important that their customers’ orders arrive not only on time but at the right time, too.

Merchant Services 195

Merchant Services Consumer Shipping Costs Drop Ship 195

GetElastic

AUGUST 2, 2017

Elastic Path has worked on countless projects building new online experiences for companies to help them transform to the digital economy. Read the Virgin Media case study. When customers can interact with products in a more meaningful, more personalized way, sales improve dramatically.

eCommerce Technology 121

eCommerce Technology eCommerce Technology eCommerce Platforms 121

Kissmetrics

APRIL 12, 2021

You can also implement this winning Apple strategy by creating more case studies. Nielsen research on consumer trust in marketing shows that 92% of consumers trust recommendations they get from friends and family, while 70% of shoppers trust opinions from other consumers that are published online, such as reviews.

Marketing 356

Marketing Social Media PPC Customer 356

Smile.io

MARCH 20, 2024

  🎁 Points programs offer customers value through reward points for various actions, which they can redeem for valuable, unique rewards. Points programs typically reward customers with a predetermined number of points for every dollar they spend. Effective loyalty programs enhance the customer experience.

Shipping Costs 77

Shipping Costs Shopify Customer Loyalty Merchant Services 77

BigCommerce

FEBRUARY 27, 2018

Traditionally , word of mouth marketing was spread from one person to another based on recommendation. In today’s hyper-connected world, a single recommendation can have far greater impact – leading to word of mouth marketing (WOMM) or word of mouth advertising strategies to capitalize on the opportunity. Creating a buzz.

Social Media 410

Social Media Marketing Payment Services Reference 410

UpSellIt

AUGUST 20, 2020

However, with the right strategies, it’s simple to give your site an edge and improve your customer experience. For that reason, we generally recommend that welcome offers stick to email first. Implement Advanced Product Recommendations. The Key is On-Site Optimization. Target New Traffic Segments. Upselling Products.

Shipping Costs 117

Shipping Costs Recommendation Improvements Reference 117

BigCommerce

MAY 25, 2018

A hugely powerful recommendation engine. After doing a thorough analysis of your customer’s behavior, you can begin to develop hypotheses about your current website and how you might improve the overall customer experience. Each of these improvements is geared toward improving the customer experience.

eCommerce 338

eCommerce Shipping Costs Improvements Conversion Optimization 338

Kissmetrics

AUGUST 25, 2020

In this article, I cover: What to look for in a PPC agency How to work with them for maximum results Steps to finding the right agency My top five recommendations. Some excel at specific advertising types, while others specialize in creating excellent customer experiences across every platform. Let’s dive in!

PPC 279

PPC Multi-channel Social Media B2C 279