FastSpring

JANUARY 26, 2024

With years of experience at managing customer success (CS), Jake Dipple knows how important it is to foster collaboration between businesses and their customers. In this episode of Growth Stage, host and CMO of FastSpring David Vogelpohl interviews Jake about his thoughts on: What Customer Success is at a high level.

Customer 156

Customer Payment Services Payments Other 156

Omnisend

DECEMBER 12, 2023

Reading Time: 11 minutes Do you believe that customer engagement relies on the appropriate use of technology? Building personal connections through one-on-one interactions is still an unparalleled opportunity to create memorable customer experiences. The reality is that the human touch should not be underestimated.

Events 88

Events Seminar Marketing Workshop 88

Ecommerce Platforms

AUGUST 15, 2022

Workshops to expect The lineup of guest speakers Keynote speakers How to register for the 2022 Make it Big Conference. There are several speakers, workshops, and Q&A sessions throughout each day; most segments range from 30 minutes to 1 hour. Workshops and Topics at Make it Big 2022. When is it? How much does it cost?

BigCommerce 104

BigCommerce Workshop eCommerce Platforms Small Business Retail 104

Ecommerce Platforms

AUGUST 10, 2021

At the virtual Make it Big event, the leading speakers will discuss today's relevant topics such as social commerce, digital innovation, customer experience, artificial intelligence, and emerging global markets. How to Attract, Convert and Retain Your Customers. Harnessing the Power of AI to Sell More.

eCommerce 211

eCommerce Merchant Services BigCommerce Payment Services 211

BigCommerce

MAY 4, 2018

Marketing, IT and development teams all block hotel rooms near one another, jetting off to hear what’s new and what’s next in their channel before heading out for drinks and dinner that night. It is the industry’s most trafficked annual conference combining high-profile brand executive tracks down to workshops to train junior employees.

Workshop 419

Workshop Presentation Payment Services Merchant Services 419

Retail TouchPoints

APRIL 29, 2022

CPG and DTC brands are exploring new ways to build customer engagement across all channels. During the BNPL Summit , developed in partnership with the Canadian Lenders Association, thought leaders and tech execs will dig into the latest trends in payment experience, including “embedded payment” and using BNPL as an acquisition channel.

Payments 247

Payments eCommerce Events Payment Services 247

Groove

DECEMBER 7, 2023

Whether you're a seasoned retail leader or fresh entrepreneur, Etail West 2024 provides a proven platform to connect with peers, network with potential partners and customers, and gain invaluable insights from a diverse range of speakers, sessions, and workshops.

Events 195

Events Social Media Workshop Download 195

Retail TouchPoints

OCTOBER 5, 2022

While trends change frequently, there are foundational elements of retail strategy that every brand must consider to successfully design a pop-up experience. The cornerstone of every pop-up design strategy must be focused on the target customer. We’ve had some good organic engagement on our social channels.”.

Arts 203

Arts Home Furnishings Consumer Workshop 203

GetElastic

OCTOBER 4, 2018

The session and workshop packed event left no room to question “should I” or “shouldn’t I” It was all about the “how” Needless to say, Andy Hoar put on quite a show. Key Takeaways: B2B buyers demand remarkable customer experience. B2B commerce isn’t a destination. It is a journey.

B2B 162

B2B Workshop Electronics B2C 162

365 Retail

SEPTEMBER 27, 2022

A comprehensive exhibition at IRX will showcase the latest technologies and solutions to transform digital offerings, improve functionality and customer experience. The retail environment is evolving at an incredible rate with convenience, value and customer demands driving developments.

Workshop 52

Workshop Events Retail Customer Experience 52

RetailMinded

JANUARY 20, 2024

Embrace Transparency with Open Communication Channels Establishing transparent communication in your retail business is like opening up the windows on a stuffy day – it refreshes the entire atmosphere. For instance, you can curate custom accolades from Awards.com , tailoring them to embody the unique spirits of achievement within your team.

Retail 52

Retail Workshop Arts Customer Experience 52

Kissmetrics

AUGUST 13, 2020

They’ve designed high-end customer experiences for companies like Red Bull, Microsoft, IBM, and Hilton but they also work with smaller boutique brands as well. Brands like Lyft and Sony Music trust Mad Mind to help them create an impactful brand, attract the right people, and turn them into lifelong paying customers.

Marketing 361

Marketing Social Media SEO Workshop 361

365 Retail

MARCH 7, 2022

We are thrilled to be able to welcome our partners, customers, and friends back to Paris for the seventh edition of Unlock,” said Fred de Gombert, CEO of Akeneo. Using Akeneo, brands and retailers can improve customer experience, increase sales, reduce time to market, go global, and boost team productivity.

eCommerce 52

eCommerce Workshop Omnichannel Events 52

365 Retail

JUNE 13, 2022

Hobbycraft , the UK’s largest arts and craft retailer, has partnered with leading digital commerce agency, Astound Commerce , to create a transformational ecommerce platform designed to power business growth, while inspiring its customers and empowering them to create.

Arts 52

Arts eCommerce Hobbies Multichannel 52

MagentoBrain

MAY 23, 2023

Introduction: The Importance of Brand Loyalty Brand loyalty refers to the level of attachment or commitment that customers have towards a particular brand or product. Customers who are loyal to a brand are more likely to make repeat purchases, recommend the brand to others, and defend it against competitors.

Social Media 52

Social Media Customer Loyalty Customer Data Improvements 52

RetailMinded

FEBRUARY 13, 2023

This will turn the ordinary task of shopping into an entertaining experience that customers won’t forget and are likely to come back for! Interactive shopping experiences offer customers a unique and engaging way to interact with your store and the products you offer.

Social Media 52

Social Media Retail Payment Services Workshop 52

Steve Dennis

JANUARY 14, 2020

Too many stayed steeped in channel-centric, silo-ed thinking and action. They saw e-commerce as a separate channel, with its own P&L. Because of this, they underinvested (or went way too slowly) because they couldn’t see their way clear to making the channel profitable. For more info on my speaking and workshops go here.

eCommerce 116

eCommerce Channel Workshop Shipping Costs 116

Steve Dennis

SEPTEMBER 13, 2018

Too many stayed steeped in channel-centric, silo-ed thinking and action. They saw e-commerce as a separate channel, with its own P&L. Because of this, they underinvested (or went way too slowly) because they couldn’t see their way clear to making the channel profitable.

eCommerce 104

eCommerce Channel Workshop Shipping Costs 104

Steve Dennis

FEBRUARY 5, 2018

While the growth of online shopping seems to get the most attention, the far more important dynamic is the degree to which most consumers’ shopping journeys start via a digital channel, regardless of where the ultimate transaction is rung. The demarcations between channels has been blurring for years.

eCommerce 95

eCommerce Retail Channel Workshop 95

Steve Dennis

JUNE 28, 2018

They seemed to be believe that they could cost cut their way to prosperity and that mere tweaks to their product offering and customer experience would move the dial. The middle is collapsing under the weight of boring product, boring marketing and boring experiences. For more on my speaking and workshops go here.

Retail 76

Retail Department Stores eCommerce Workshop 76

GetElastic

MARCH 5, 2019

At the same time, pop-ups provide companies with opportunities to experiment with new concepts and campaigns, while collecting useful data that can inform a better, more seamless customer experience. As with any emerging channel, there are a handful of challenges that can deter brands from creating the perfect pop-up.

Small Business Retail 111

Small Business Retail Customer Loyalty Workshop Shopping Carts 111

Steve Dennis

JUNE 12, 2018

Struggling brands need to stop the nonsense about channels and realize it’s all just commerce , and that the customer is the ultimate channel. Struggling brands need to learn to treat different customers differently. For more on my speaking and workshops go here. And struggling brands need to hurry.

eCommerce 106

eCommerce Retail Workshop Department Stores 106

Kissmetrics

MARCH 30, 2018

But ultimately from a business perspective, you want to provide seamless and consistent customer experience across all sales channels and reach that omnichannel zen. Google defines it as: “ensuring retailer marketing strategies are geared toward enabling customers to convert on any channel.”. How sad, isn’t it?

eCommerce 210

eCommerce eCommerce Marketing Marketing Shipping Costs 210

Sailthru

APRIL 8, 2019

From the compliance boot camp to a session about the psychology of email open rates, there’s no shortage of educational workshops in beautiful Savannah, Georgia. Over the last year, JustFab has increased revenue from email from top customers by 11% and RPM for cart abandonment by 56%. What was the key to those successes?

Workshop 74

Workshop Technology Omnichannel Marketing 74

Steve Dennis

JANUARY 9, 2018

We can also expect to see more small format stores as a way to cost effectively extend customer reach and further penetrate key customer segments. As much attention as e-commerce gets it turns out digital channels’ influence on brick & mortar shopping is far more important for most brands.

eCommerce 102

eCommerce Retail Multi-channel Channel 102

GetElastic

MARCH 5, 2019

At the same time, pop-ups provide companies with opportunities to experiment with new concepts and campaigns, while collecting useful data that can inform a better, more seamless customer experience. As with any emerging channel, there are a handful of challenges that can deter brands from creating the perfect pop-up.

Small Business Retail 79

Small Business Retail Customer Loyalty Workshop Shopping Carts 79

RetailMinded

JULY 29, 2023

These statistics underscore the need for businesses to comprehend and adapt to the evolving currents of customer buying behavior. Understanding Changing Consumer Behavior The retail industry is undoubtedly no longer what it used to be; customer shopping habits and preferences are quickly changing. So let’s get to it!

Payment Services 52

Payment Services Consumer Retail Social Media 52

RetailMinded

JULY 29, 2023

These statistics underscore the need for businesses to comprehend and adapt to the evolving currents of customer buying behavior. Understanding Changing Consumer Behavior The retail industry is undoubtedly no longer what it used to be; customer shopping habits and preferences are quickly changing. So let’s get to it!

Payment Services 52

Payment Services Consumer Retail Social Media 52

ChannelAdvisor

APRIL 18, 2018

So if you don’t already own a smart speaker to see what your customers are experiencing, David advised attendees, now’s the time. From creating surprising and sensory customer experiences to tipping the traditional marketing funnel on its side, Doug left attendees with a lot of unconventional advice to consider.

eCommerce 40

eCommerce Workshop Fulfillment Shipping Costs 40

Steve Dennis

DECEMBER 16, 2017

Followed just three years later by Seth Godin’s classic Permission Marketing the more intrepid among us started to make “treat different customers differently” our mantra and advocate for a shift to more targeted and personalized campaigns. Alas, we were a bit ahead of our time. Plenty of untapped opportunities here.

Hobbies 68

Hobbies Workshop Information Marketing 68

ChannelAdvisor

APRIL 26, 2018

We were so inspired by the thoughtful workshops, keynotes, and networking opportunities. The past few years, eBay has evolved into a thriving, modern retail marketplace in the hopes of attracting more global buyers, providing a shopping experience they’re accustomed to, and ultimately bringing our sellers more sales. Rapid Fulfillment.

eCommerce 40

eCommerce Blog Shipping Costs Payment Services 40

BigCommerce

DECEMBER 20, 2017

Community Building, Customer Engagement & CRM. Omni-Channel Management. Customer Lifetime Value & Referral Programs. Localization, Personalization and Customer Experience. Localization is a segment of personalization, and all personalization aims at bettering the customer experience.

eCommerce 419

eCommerce Shipping Costs Social Media BigCommerce 419

Smile.io

JANUARY 17, 2023

Top 10 Customer Loyalty Programs of 2021 The wait is over - find out what the top 10 best customer loyalty programs of 2021 are. Without further ado, let’s dive into the top 10 best customer loyalty programs of 2022. When you operate in a competitive industry, the customer experience matters more than ever.

Customer Loyalty 62

Customer Loyalty Customer Subscription Omnichannel 62

Bryan Eisenberg

OCTOBER 26, 2018

Here is an example : Jeffrey and I are wrapping up a new keynote/workshop for 2019 titled, Revenue Blind Spots: Increase Your Sales with the Persuasive Momentum Framework. Blind spots are the disconnect between customers’ expectation and their actual experience. Or like the daily death by a 1000 cuts (think Sears).

Workshop 170

Workshop Improvements Customer Experience Customer 170

Retail TouchPoints

FEBRUARY 8, 2023

billion in volume over the previous year and store brands accounted for $199 billion worth of dollar sales across all the major retail channels, an all-time record. He’s given lectures and workshops at SVA, MassArt and Kean University, and occasionally speaks at design conferences.

Workshop 244

Workshop Consumer Presentation Retail 244

Retail TouchPoints

AUGUST 12, 2022

By accommodating new consumer demands for updated approaches to digital shopping , the women behind these technologies enable greater personalization and engagement between customers and brands, in addition to connections with other consumers. The 2022 NYFTLab cohort included: Digital Village (DV) ; DRESSX ; Greenlist ; Squadded ; and Window.

Technology 196

Technology Fashion Retail eCommerce 196

Sailthru

JUNE 11, 2019

It is also a powerful way to teach organizations more about their customers. But data often fails to communicate the frustrations and experiences of customers. A story can do that, and one of the best storytelling tools in business is the customer journey map. What Is A Customer Journey Map?

Customer 156

Customer Social Media Magazine Workshop 156