Retail Technology Review

NOVEMBER 25, 2020

Together, Fluent Commerce and Urb-it will allow retailers to craft a seamless and sustainable omni-channel experience for their customers. Green last mile logistics provider, Urb-it has entered into a strategic partnership with leading order management platform Fluent Commerce.

Channel 70

Channel Shipping Retail Management 70

Dynamic Action

JANUARY 9, 2020

As we take a look back at the last ten years in the industry, retailers have attempted to keep pace with digital disruptors and evolving customer expectations. They have hastily expanded their reach albeit store foot print, number of digital channels and/or tech solutions with the hopes of regaining control.

Multi-channel 62

Multi-channel Internet Retail Channel Information 62

Optimizely

MARCH 28, 2017

It’s a marketer’s worst nightmare: for whatever reasons, a once active customer has stopped engaging with your brand entirely. Winback campaigns, when executed well, are proven to not only capture your customer’s attention, but also encourage your customer to start shopping again. DON’T: Treat them like any other customer.

Internet Retail 186

Internet Retail Channel Customer Download 186

Retail Technology Review

JANUARY 20, 2020

Amidst ongoing political turbulence and the continued transformation of the modern high street, 2019 was a challenging year for retail to say the least. Brexit uncertainty, combined with the growing customer demand for sustainability and superior levels of customer service, has put substantial pressure on embattled retailers.

Online Retail 93

Online Retail Channel Fulfillment Retail 93

BigCommerce

FEBRUARY 1, 2018

Custom art. We have been fortunate in that we identified early on the key search terms that brought customers to out website and ultimately fine tuned our SEO and Google AdWords campaigns to accurately reflect these search terms. First, go to the Google AdWords planner tool and use the first drop down to type in your keywords.

Marketing 354

Marketing Social Media eCommerce Arts 354

Retail Technology Review

JUNE 22, 2021

Pandemic difficulties aside, today’s retail environment is challenging. Whilst the shift to buying online has been an easy one for consumers, it has presented new and existing challenges for retailers, especially those with an omni-channel presence.

Consumer 114

Consumer Customer Experience Presentation Customer 114

Retail TouchPoints

MARCH 31, 2022

Brand loyalty is fading fast as shoppers constantly examine new options and are more open to new brands, new distribution channels and new innovations. We call this Shopper Promiscuity, with a propensity toward curiosity, experimentation, and risk-taking.

Marketing 277

Marketing Online Retail Information Consumer 277

Retail TouchPoints

MARCH 25, 2021

One of the most important things companies can do to prepare for these changes is to optimize their first-party data channels, according to Orchid Richardson, SVP of the IAB’s Programmatic & Data Center. The key to collecting consumer data without turning customers off is transparency and a value exchange.

Retail 264

Retail Consumer Social Media POS 264

Retail Technology Review

DECEMBER 3, 2019

This debut gives brands the ability to easily manage customer conversations regardless of the channels where they occur – all in one place. LivePerson, Inc. has launched SocialConnect and EmailConnect, bringing social media and email into the LiveEngage platform.

Management 70

Management Social Media Customer Channel 70

Retail Technology Review

OCTOBER 22, 2019

99% of the UK’s top 100 fashion retailers are failing to provide customers with a personalised post-checkout experience by neglecting to send tailored shipping communications to their customer, meaning the majority are missing out on a vital marketing channel, according to parcelLab’s ‘UK E-Commerce Shipping Study 2020: Fashion Edition’.

Fashion 70

Fashion eCommerce Customer Marketing 70

Wiser

OCTOBER 15, 2019

Simply put, direct-to-consumer is when brand manufacturers sell directly to customers without a retail partner in the middle. Additional data from Business Insider and Internet Retailer showed that eCommerce sales were behind 49.4 percent of all retail growth in 2017, and eCommerce sales increased by 16.4

Shipping Costs 92

Shipping Costs Consumer Channel Shipping 92

ChannelAdvisor

SEPTEMBER 5, 2019

The rise of e-commerce has presented modern manufacturers with new challenges and forced them to take new approaches to how their customers purchase products. . Your consumer-facing brand will strengthen, and you’ll mitigate potential channel conflict with your retailers — should you choose to sell direct later. .

eCommerce 53

eCommerce Fulfillment Internet Retail Download 53

Retail Technology Review

FEBRUARY 10, 2021

Online only retailers are snapping up failed high street brands – and shutting the door on physical retail. But while customers have moved online, there are still opportunities for traditional retailers – with the right approach and expertise.

Multi-channel 101

Multi-channel Consumer Fulfillment Channel 101

ChannelAdvisor

SEPTEMBER 5, 2019

The rise of e-commerce has presented modern manufacturers with new challenges and forced them to take new approaches to how their customers purchase products. . Your consumer-facing brand will strengthen, and you’ll mitigate potential channel conflict with your retailers — should you choose to sell direct later. .

eCommerce 45

eCommerce Fulfillment Internet Retail Download 45

ChannelSale

JUNE 13, 2018

In recent times, annually held IRCE (Internet Retailer Conference + Exhibition) has become a hallmark of excellence and inventiveness in the e-commerce industry that online sellers around the world participate in.

Online Retail 65

Online Retail Workshop eCommerce Internet Retail 65

Sailthru

OCTOBER 13, 2017

Increasingly, it’s by leveraging direct connections with consumers built through loyalty programs , email, and multi-channel personalization. In hopes of reversing 10 quarters of declining sales, the company introduced a new loyalty program focused on its most profitable customers. How do savvy brands increase their sales?

Multi-channel 74

Multi-channel Internet Retail Travel Books 74

Sailthru

NOVEMBER 30, 2017

percent increase over last year, says Internet Retailer. With this data, it’s clear that mobile devices are shifting from a search and review tool to a purchasing channel — and not just for Cyber Monday. Combined online sales on Thanksgiving and Black Friday increased 17.9 percent over 2016 to $7.9 billion, a 16.8

Mobile 95

Mobile Internet Retail Online Retail Omnichannel 95

OrderDynamics

JULY 23, 2019

Which presents a number of challenges for retailers to overcome. As e-commerce adoption increases, today’s customer journey is spread across multiple channels such as website, mobile app, physical store and social media. The Full Retail Brand Experience. Hence, key to that is brand experience. Beacon Me Up.

Arts 50

Arts Retail Channel Comparison Shopping 50

ChannelAdvisor

APRIL 23, 2020

Leading accounting software companies are moving their customers away from the traditional and more robust desktop systems in favor of more simplified and financially lucrative cloud-based general ledger systems. The shift to cloud accounting is in full force. Time to get with the times . Data siloed in different platforms and formats.

eCommerce 76

eCommerce Payment Services Shipping Costs Blog 76

Retail Technology Review

JUNE 1, 2021

By Annabella Yang, VP Digital Retail, Mobiquity. COVID-19 has accelerated the shift to online retail. With social distancing guidelines and lockdown keeping customers at home, ecommerce has become the main sales channel for retailers during the pandemic.

Omnichannel 70

Omnichannel Retail Online Retail Channel 70

Retail Technology Review

JANUARY 8, 2019

Retailers are now focussed on providing customers with the choice, experience and delivery they want, when they want it – regardless of the channel on which any part of the customer journey takes place. The word omnichannel entered and left our parlance with equal speed.

Retail 104

Retail Omnichannel Channel Management 104

GetElastic

DECEMBER 16, 2021

the interface your customers interact with) from the back-end that powers all the business logic for your digital commerce experiences (e.g. Using modern development building blocks in a true cloud platform provided by Commercetools, customers can deliver the best commerce experiences across every touchpoint on a large scale.

Magento 113

Magento B2C Merchant Services B2B 113

Retail Technology Review

DECEMBER 2, 2020

This year’s Black Friday saw a major increase in the use of digital marketing channels compared with 2019 as retailers brought Black Friday to consumers in their homes via their laptops, smartphones and other devices, omnichannel customer engagement company Emarsys finds.

Omnichannel 70

Omnichannel Marketing Retail Channel 70

Sailthru

SEPTEMBER 26, 2019

Amazon has always been, and still is, a leader in onsite personalization , but it doesn’t display the same dazzling customer attention offsite. It still leads in online sales but, many other brands have surpassed Amazon’s user experience on the multichannel marketing and customer service side. Amazon’s first failing is in mobile.

Other 60

Other X-cart Multichannel Retail 60

ESW

JULY 1, 2019

A brand needs consistent visuals that convey the brand’s identity across their digital channels. . By pairing low-margin, frequently sold accessories with higher-margin teas, the retailer increased revenues by 300%. Just don’t ask too much from your customers, advises online business consultant Brian T.

Small Business Retail 60

Small Business Retail Customer Retention Accessories Magazine 60

GetElastic

OCTOBER 21, 2022

With almost 20 years of experience in the eCommerce industry, Carroll is an international keynote speaker and bestselling author, and a world-leading expert on how to grow a business globally using digital channels. His Youtube channel also provides consistent content on all topics relating to eCommerce.

eCommerce 113

eCommerce B2B Social Media Multi-channel 113

Retail Technology Review

JULY 16, 2019

Online marketplaces are booming in popularity and it’s hardly surprising: they provide an excellent selling channel for brands to attract new customers and allow retailers to expand their offering to appeal to more customers. By Philip Hall, Managing Director Europe, CommerceHub.

Fashion 70

Fashion Channel Management Retail 70

ROI Revolution

JULY 18, 2019

Since they’re actively looking for more information, there’s a higher chance of them converting to a buying customer. Most people start their shopping journey on mobile and purchase on desktop, so if your site has a poor mobile user experience (UX) , the customer is less likely to actually convert. Paid Search Trends.

PPC 68

PPC Mobile Internet Retail Marketing 68

ROI Revolution

JUNE 7, 2018

The answer is simple… customer experience. From the beginning, they invested heavily in customer service. Dave talked about how consumers don’t think in terms of marketing channels, they think about the experience as a whole, and that’s what your business needs to do to be successful.

Mobile 100

Mobile Shipping Costs Multi-channel Presentation 100

Salsify

JUNE 29, 2017

Digital Marketing Team Leader, Sarah Krampe, saw a gap in how Escalade Sports was distributing its product information to retail customers that ultimately slowed web, ecommerce and traditional sales channels.

Channel 60

Channel Information eCommerce Customer 60

ChannelAdvisor

NOVEMBER 16, 2018

With more and more consumers turning to mobile shopping, opportunities are arising for merchants to try new channels. . The discovery retail market is ripe with opportunity. While many physical stores are turning to e-commerce as a new channel, brick-and-mortar stores for discovery shopping are still thriving.

Blog 45

Blog eCommerce Mobile Jewelry 45

ChannelAdvisor

MARCH 8, 2017

Today, customer buying habits have forced brands to think differently about how and where they present their products. They are also utilizing the many 3 rd party marketplaces that acquire new customers to their brand. That said, Amazon has control of 52% of retail search , so a decision to avoid the channel all together is not easy.

Retail 40

Retail Consumer Electronics Multichannel eCommerce 40

ChannelAdvisor

SEPTEMBER 3, 2019

As demand increased on these and other channels, so did SIM Supply’s product catalog. “It While SIM Supply’s story may sound like the stuff of retail fairytales, the company’s success isn’t nearly as difficult to replicate as you might think. Next came emerging marketplaces such as NewEgg, Jet, Sears and Walmart.

eCommerce 58

eCommerce eCommerce Platforms eCommerce Software Supplies 58

ChannelAdvisor

AUGUST 28, 2019

Throughout the marketplace’s decades-long history , the company has set new standards and reset customer expectations across the entire landscape — from marketing to selling to fulfilling. According to Retail TouchPoints’ report, Winning with Pages from Amazon’s Playbook , the answer is a definitive “yes.”

eCommerce 49

eCommerce White Paper Download Internet Retail 49

OrderDynamics

AUGUST 3, 2017

An ecommerce Business Insider report in Feb 2017 noted that “ 43% of all online retail sales in the US went through Amazon in 2016 ”. Phillipe Masiello of Internet Retailer estimates that worldwide, “ 2016’s e-commerce global retail sales share is approximately 9% and is projected to be somewhere around 15% by 2020 ”.

Retail 57

Retail eCommerce Definition POS 57

ROI Revolution

JUNE 27, 2019

IRCE 2019 Day 2 had a lot of great content on AI, personalization, and improving customer experiences. Five Years In: What I’ve Learned About Building a 21st Century Retailer. As the CEO & Founder of Framebridge, Susan Tynan has learned tons of lessons on how to deliver great, focused customer experiences.

Merchant Services 87

Merchant Services Customer Experience Blog Improvements 87

BigCommerce

MAY 4, 2018

Marketing, IT and development teams all block hotel rooms near one another, jetting off to hear what’s new and what’s next in their channel before heading out for drinks and dinner that night. IRCE – the Internet Retailer Conference & Exhibition – is an annual event held in June in Chicago, Illinois. What Is IRCE?

Workshop 419

Workshop Presentation Payment Services Merchant Services 419