Retail TouchPoints

JULY 28, 2020

Data will come from the 6th edition of the Salesforce State of Marketing report, which surveyed nearly 7,000 global marketing executives. The webinar also will cover how emerging technologies such as artificial intelligence can help retailers overcome data management challenges resulting from more digital-centric customer engagement.

Webinar 204

Webinar Consumer Marketing Consumer Goods 204

Wiser

APRIL 16, 2024

Category management in retail has evolved significantly over the past two decades, reflecting broader changes in technology, consumer behavior, and market dynamics. Ten to 20 years ago, category management was primarily focused on optimizing the assortment, shelf placement, and stock levels of products within physical stores.

Technology 78

Technology Management Presentation Supplies 78

Forrester eCommerce

JULY 6, 2020

Digital customer experience has become a top-3 growing priority according to our recent COVID-19 Service Provider Pulse Survey. experiences on their digital channels using assets like video or even 3D renderings, an increasing number have turned to digital asset management (DAM) to better manage the […].

Customer Experience 433

Customer Experience Channel Management Customer 433

BigCommerce

SEPTEMBER 12, 2017

As part of our new partnership with payment experts Square , we’ve surveyed thousands of shoppers and retailers to shed light on how we can connect the dots and make ecommerce a more seamless experience. Getting smarter about sales channel strategies. We all have loyalty issues… Few people are loyal to only one channel.

Channel 381

Channel Consumer Omnichannel Shipping Costs 381

Ecommerce Platforms

AUGUST 22, 2022

Platforms like Richpanel include more than a chat box; with features for multichannel communications, customer portals, and workforce management, you’re able to improve upon several areas of your business with one app. This way, you’ll know if it’s the right customer support app to manage your customer base and workforce.

Multi-channel 104

Multi-channel Shopify Channel Merchant Services 104

Fabric

AUGUST 8, 2023

However, while global e-commerce sales are growing at an accelerated pace, the traditional approach to order management has not kept up with the evolving needs and expectations of modern customers. That’s where modern order management comes into play. What is Order Management? What is an order management system (OMS)?

Payment Services 130

Payment Services Fulfillment Management eCommerce 130

Kissmetrics

JANUARY 7, 2021

Having the right learning management system (LMS) software in place makes this task much more manageable for everyone involved. Pay particular attention to course management features and how they are going to help your instructors create an effective learning experience.

Management 353

Management WooCommerce Mobile Information 353

RTP blog

AUGUST 8, 2018

Last week, Retail TouchPoints unveiled its inaugural Personalization Benchmark Survey , revealing how retailers have reaped the benefits of personalization strategies as well as identifying where there is still room for improvement. With 66% of retailers crediting personalization strategies with increasing their sales, and 46%.

eCommerce 150

eCommerce Social Media Consumer Improvements 150

Retail TouchPoints

MAY 12, 2023

According to the study, TV and movies no longer dominate the media landscape like they once did as consumers, especially younger ones, increasingly turn to new digital channels for more immersive entertainment experiences. ” This year’s survey encompasses the opinions and behaviors of 2,020 U.S.

Games 259

Games Social Media Multi-channel Consumer 259

365 Retail

JUNE 13, 2023

Alibaba.com, one of the world’s leading B2B ecommerce marketplaces, announces the launch of its new UK channel partner recruitment drive to enable more SMEs to unlock global export opportunities.

Channel 73

Channel eCommerce B2B Events 73

ChannelAdvisor

MARCH 10, 2022

While most brands previously saw e-commerce as one channel in their go-to-market strategy, it now consists of a multitude of channels — each with its own complexities from costs of listing to storage to fulfillment. Connecting to the right channels in the right way. Connecting to the right channels in the right way.

Multichannel 109

Multichannel Channel Shipping Costs Drop Ship 109

Kibo

NOVEMBER 1, 2021

A recent survey of 1200 US consumers found that the majority of respondents are shopping online, 41% via ecommerce websites, and 16% via shopping apps. Consumers are dividing their shopping journey across multiple online and offline channels, including in-store browsing, ranked as the most useful touchpoint by consumers in the Google survey.

Omnichannel 114

Omnichannel Management Multichannel B2C 114

Kissmetrics

MARCH 5, 2021

Slack is one of the most popular channel-based messaging systems on the market, with over 12 million people using the system every day. For marketers, Slack apps may improve productivity, efficiency, collaboration, and project management. Add-On Slack Apps for Project Management. Google Analytics Insights.

Marketing 287

Marketing Multi-channel Social Media Channel 287

ChannelAdvisor

MARCH 10, 2022

While most brands previously saw e-commerce as one channel in their go-to-market strategy, it now consists of a multitude of channels — each with its own complexities from costs of listing to storage to fulfillment. Connecting to the right channels in the right way. Connecting to the right channels in the right way.

Multichannel 98

Multichannel Channel Shipping Costs Drop Ship 98

Retail TouchPoints

APRIL 3, 2023

households own a pet, according to the APPA National Pet Owners Survey. Like many retail and CPG brands, Myos Pet taps into a combination of channels, from email to social media and SMS, to engage with its customers. More than 66% of U.S. million or so homes spent $136.8 billion in 2023.

Payment Services 203

Payment Services Social Media Subscription Channel 203

Retail TouchPoints

APRIL 16, 2024

The Shortcomings of NPS Survey collection methods can significantly impact the validity of NPS data. Offering incentives like “If you fill out this survey, give us a 9 or 10 and mention my name, it’ll be doing me a huge favor” can emotionally influence customers, potentially leading to inflated scores that don’t reflect genuine experiences.

eCommerce 147

eCommerce Improvements Consumer Customer 147

Retail TouchPoints

FEBRUARY 18, 2022

“We’ve talked for many years about how digital channels influence the buying journey whether or not the consumer ends up buying in a digital channel versus a physical one. Cost optimization has become more important, but those digital channel costs are higher than they were before,” he said. “

eCommerce 290

eCommerce Shipping Costs Channel Operations 290

Retail TouchPoints

JANUARY 11, 2024

across retail C-suite executives, information technology leads and business development managers, we found that 81% of retail decision makers feel urgency to adopt generative AI technologies, with 72% ready to deploy generative AI in the coming year. Streamline product catalog management. Automate conversational commerce.

Retail 221

Retail eCommerce Technology Social Media 221

Retail TouchPoints

JANUARY 24, 2024

B2B brands should invest in AI-driven CRM (customer relationship management) systems to analyze customer data, offering insights for personalized marketing and sales strategies. These AI applications range from optimizing pricing and inventory management to fraud prevention.

B2B 212

B2B eCommerce BigCommerce Omnichannel 212

GetElastic

SEPTEMBER 2, 2021

I have been an Account Manager and Consultant for a large portion of my career before making the switch to sales and marketing operations a few years back. Earlier this year, Elastic Path announced its BETA release of Account Management for Elastic Path Commerce Cloud. Market Trends in B2B eCommerce. Time = Money.

B2B 141

B2B Management eCommerce B2C 141

ChannelAdvisor

OCTOBER 23, 2022

Whether you have a solid inventory management strategy or not, there are plenty of profitable ways to recoup your investment. . But with so many advanced advertising opportunities for reaching consumers on dominant channels like Google, Amazon and Facebook, digital marketing is still a strong option for locating new, purchase-ready consumers.

Management 98

Management Shipping Costs Social Media Fulfillment 98

365 Retail

AUGUST 16, 2023

According to a new survey released today by Honeywell , nearly six in 10 retailers plan to adopt artificial intelligence, machine learning and computer vision technologies over the next year to enhance the shopping experience offered within stores and online.

Technology 52

Technology Live Chat Retail Customer Experience 52

Retail TouchPoints

JULY 5, 2022

In fact, Retail TouchPoints has seen the number of channels used to conduct business grow year after year in its annual Omnichannel and Fulfillment Benchmark Survey. Mobile channels generated significant increases for 30% of respondents, and ecommerce marketplaces made significant revenue gains for 27%.

Omnichannel 237

Omnichannel Fulfillment Customer Retention Channel 237

Retail TouchPoints

NOVEMBER 10, 2022

While large-scale surveys help identify macro trends and predictions, micro-surveys can glean new insights into specific communities of users. eBay Ads recently surveyed both groups to understand the trending themes among 2,000 online shoppers in the U.S. as well as the distinct nuances of 1,500 eBay shoppers.

Gifts 237

Gifts Social Media Shipping Costs Consumer 237

Pivotree Blog

OCTOBER 17, 2022

But certain elements must happen behind the scenes — like product content optimized for each channel and inventory visibility to ensure you don’t promote a product that’s actually out of stock. One survey found that 47% of online shoppers used a virtual assistant to purchase with a voice command.

Channel 98

Channel Customer eCommerce SEO 98

Retail TouchPoints

APRIL 25, 2023

consumers, according to a survey by Klarna — can connect with customer service agents through Ask Klarna, a free personal shopping service. Klarna is launching this feature to take advantage of the fact that one-third of consumers are more likely to resell an item now compared to a year ago, according to its survey.

Payment Services 268

Payment Services Social Media Recommendation Consumer 268

ChannelAdvisor

OCTOBER 12, 2021

In its recent report, How Brand Manufacturers Can Manage Messy Online Marketplaces , Forrester analyses data from a global survey of brand manufacturers. . On average 27% of brand manufacturers’ total sales come from digital channels, and 36% of sales from those digital channels come from online marketplaces.

Management 95

Management eCommerce Download Channel 95

Retail TouchPoints

MARCH 29, 2024

In today’s market, communication is no longer a one-way street; it’s a relentless, multi-lane highway of dialogues, demanding CMOs to be omnipresent by using the right channel at the right time. Managing Bottom-Line Expectations, a Balancing Act for CMOs It’s no secret that CMOs are often in a challenging spot internally as well.

Multi-channel 204

Multi-channel Magazine Department Stores Banking 204

Kibo

MARCH 15, 2022

McKinsey’s recent digital consumer survey found that, “five of the top nine factors driving customer value in omnichannel retail are related to logistics.” The same survey found that customers also place high value on the breadth of products available to order and want control over the delivery process. The Effects of Split Shipments.

Management 62

Management Shipping Costs Fulfillment Shipping 62

lateshipment

FEBRUARY 14, 2020

In order for businesses to thrive in today’s highly competitive eCommerce landscape, owning and crafting a stellar delivery experience has become essential, hence the pressing need for Delivery Experience Management (DEM). Hence the need for Delivery Experience Management (DEM). What is Delivery Experience Management?

Customer Experience 260

Customer Experience Management Shipping Costs Customer 260

Groove

MARCH 7, 2024

Email subscribers now expect interactive experiences such as surveys, quizzes, polls, and more, all from their inbox. Customers who generate more than $1,500 in monthly recurring revenue can enjoy the services of a dedicated customer success manager (CSM). In 2024, email marketing is far from dead.

Marketing 370

Marketing eCommerce Platforms Shopify Shopping Carts 370

Retail TouchPoints

MARCH 11, 2021

The survey — a hybrid online and computer-aided telephonic interview (CATI) survey of 140+ U.S. The survey found that returning an item ranked as the No. In-store inventory management needs to match warehouse accuracy. Give store associates the tools they need for digital interactions with customers.

Fulfillment 286

Fulfillment Order Fulfillment Shipping Costs Social Media 286

Retail TouchPoints

JULY 28, 2023

Accenture surveyed more than 10,000 consumers in 16 countries and found that although we’re living in a time of “lasting uncertainty,” the “ resilient consumer ” is uncovering new ways to protect and control what is most important to them. The survey uncovered three core themes and takeaways: 1.

Consumer 201

Consumer Leisure Multi-channel Retail 201

Kibo

JUNE 7, 2022

According to research from IDC, 62% of organizations surveyed said that 40-79% of their sales occur on digital commerce platforms. Kibo recently sponsored a new report from IDC, “Unified Commerce: An Innovative Alternative for Omni-Channel and Digital Commerce.” Download Here.

Channel 62

Channel B2C Multichannel Download 62

Retail TouchPoints

FEBRUARY 9, 2024

According to the National Retail Security Survey, losses attributed to retail theft rose to $112.1 If a pattern of shrink emerges that correlates to specific employee schedules or time spent in stock rooms, store management should investigate further. James Stark is the Segment Development Manager for Retail at Axis Communications.

Small Business Retail 227

Small Business Retail Retail Jewelry Customer Experience 227

BigCommerce

MARCH 7, 2017

This data, collected from a survey of 596 BigCommerce customers, mirrors that of the National Federation of Independent Businesses’ report, which found small business optimism and confidence in the economy is at a 12-year high. Most Important Online Channels and Tactics. 45% expect to grow more than 25% year over year.

BigCommerce 416

BigCommerce Mobile SEO Channel 416

Algopix

JULY 13, 2023

In today’s competitive online marketplace, effectively managing customer relationships is crucial for the success of any eCommerce business. What Is a Customer Relationship Management System? Welcome to our comprehensive guide on the best eCommerce CRM systems.

Payment Services 78

Payment Services eCommerce Management Customer 78