Groove

APRIL 16, 2024

A few of these key features include things like a drag-and-drop online store builder, automated inventory management tools, multi-channel selling, and an advanced suite of marketing and SEO tools. This allows eCommerce store owners to unify customer data, insights, and interactions across sales, marketing, and customer service channels.

BigCommerce 364

BigCommerce Magento Multi-channel Shopify 364

Retail TouchPoints

FEBRUARY 7, 2023

These consumers are using digital channels and experiences to discover and engage with once out-of-reach luxury brands. Previously, there has been resistance from luxury brands who were unsure of how to replicate the bespoke experience that consumers expect in-store through online channels,” Chen explained. At Alibaba’s recent 11.11

Payments 286

Payments Omnichannel Payment Services Consumer 286

Retail TouchPoints

JANUARY 11, 2024

2023 was a period of experimentation for retailers, and many thoroughly assessed where this new technology could have the biggest impact. Retailers must move quickly to deploy transformative technologies or risk putting relevancy and their brand experience at risk. Now is not the time to be in analysis paralysis.

Retail 244

Retail eCommerce Technology Social Media 244

iVend

OCTOBER 16, 2022

iVend Smart Retail Technology iVend’s retail technology helps to engage smart shoppers. They use multiple retail channels interchangeably without so much as a pause for breath, and they are not backward in coming forward when it comes to demanding what they want from a brand and its values.

Technology 91

Technology Retail Mobile Channel 91

Retail TouchPoints

JUNE 8, 2023

Nearly half ( 49% ) of global CEOs in a 2022 PwC survey said that technology disruptors like AI, the metaverse and blockchain will impact profitability over the next 10 years. It’s designed to dig into the new channels and technologies driving the future of connected commerce.

Technology 255

Technology Customer Loyalty Omnichannel Consumer 255

Retail TouchPoints

APRIL 26, 2022

Foxtrot is taking its own approach to the rapid delivery market by embracing a fully omnichannel operation. Foxtrot will be among the innovative thought leaders presenting at the 2022 Retail Innovation Conference and Expo on May 10-12, 2022, in Chicago. We’re equally as excited about retail as we are about technology.

Payment Services 258

Payment Services Omnichannel Shipping Costs Operations 258

Retail TouchPoints

OCTOBER 31, 2023

Consumers’ ongoing shift to digital channels, and the unpredictability of their purchasing behaviors, is driving retailers to be conservative with their holiday hiring. Established store associates are no strangers to the complexities of omnichannel. Assess technology gaps and make better use of what you have.

Omnichannel 271

Omnichannel Consumer Management Technology 271

GetElastic

APRIL 11, 2023

The world of commerce is evolving rapidly, and brands need to keep up with the latest technologies and trends to stay ahead of the game. One of the most powerful recent commerce technologies is headless commerce. These technologies can also automate back-end processes like inventory management and order fulfillment.

Payment Services 147

Payment Services Payments Social Media Mobile 147

Retail TouchPoints

AUGUST 3, 2020

Stitch Fix, Warby Parker and others became beacons for established brands, including Coca-Cola, to invest in DTC sales channels. Categories Present Unique Challenges and Opportunities. Away luggage is another DTC startup that shook its omnichannel cousins. What DTC Brands Can Do Now To Improve Outlook.

Outdoor 299

Outdoor Retail Beauty and Health Travel 299

retailnext

APRIL 1, 2021

In my first blog post, “ The Relevance of Physical Retail in the Customer Channel ,” available on empatheticmachines.org , I spoke about the relevance of physical retail today as well as introduced the idea of the Customer Channel. Today, I’m going to dive into some of the technology empowering the Customer Channel in physical retail.

Channel 40

Channel Technology Customer Retail 40

Retail TouchPoints

APRIL 20, 2022

While online platforms and communities like Instagram are the “cornerstone” of the brands’ digital footprints, Del Fante explained that each physical location presents a unique opportunity to “express our brand in a way for us to retain customers. Everything from the millwork to the fixtures and technology drive a brand story.

Retail 353

Retail Social Media Technology Events 353

Retail TouchPoints

NOVEMBER 11, 2020

However, in the rush to embrace digital solutions and improve their online presence to maintain business operations, many retailers opened themselves up to unseen security risks by quickly adding new technologies, processes, suppliers and offerings without first conducting a proper security and risk assessment.

Merchant Services 165

Merchant Services Retail POS Presentation 165

RTP blog

APRIL 9, 2018

These investments speak to Nordstrom’s commitment of providing superior service through the omnichannel and personalization capabilities these technologies bring to the table. Blending Online And Offline Nordstrom’s acquisitions further support the importance of omnichannel experiences.

Customer Experience 150

Customer Experience Customer Omnichannel eCommerce 150

Retail TouchPoints

OCTOBER 22, 2020

The all-important holiday season always demands retailers’ full engagement and energy, but the 2020 holiday season presents unique challenges. Speaking of Online and In-Store Channels…. Retailers and their shoppers are whiplashed accordingly. A Bewildering Competitive Landscape.

Retail 227

Retail Presentation Gifts Channel 227

Wiser

JULY 6, 2021

It’s a bit of an understatement to say that technology has changed retail. In reality, technology has created nothing short of a revolution, from the big stuff like eCommerce to smaller, now-common trends like self-checkouts and buy online, pick up in-store. And how does this technology impact pricing?

Multi-channel 158

Multi-channel Food and Beverages Technology Omnichannel 158

UpSellIt

AUGUST 23, 2023

With ever-evolving technologies and shifting consumer behaviors, it’s crucial to implement effective targeting tactics to maximize your sales potential. In this blog, we present ten innovative ecommerce targeted tactics that will dominate the landscape in 2023 and 2024, helping businesses thrive in the competitive digital marketplace.

eCommerce 126

eCommerce Recommendation Omnichannel Customer Data 126

RETAIL MANAGEMENT SOFTWARE

OCTOBER 22, 2020

While brick and mortar stores still play a strategic role in this market vertical, online shopping has skyrocketed, and with $294 billion expected in online home furnishing sales by 2022, retail store owners can no longer afford to miss out on the opportunity to ramp up their cross-channel game plans. What is cross-channel retailing?

Channel 61

Channel Games Payment Services Shipping Costs 61

Retail TouchPoints

MARCH 21, 2022

The COVID-19 pandemic has changed the culture of work for all employees, from white collar office workers going remote to associates on the front lines of stores picking up omnichannel roles. Neiman Marcus Group’s Way of Working (NMG | WOW) strategy differentiates itself with what the retailer calls an “omnichannel” working philosophy.

Omnichannel 235

Omnichannel Technology Channel eCommerce Platforms 235

Retail TouchPoints

AUGUST 1, 2023

Our explicit mandate is to [dig into] uncertainty in nascent technologies, uncertain adaptations into retail, but also uncertain business models. With the help of technology, associates wear body cameras and consumers can track when the associate comes in and delivers products to the fridge. Finally, Store No. Then, Store No.

Presentation 236

Presentation Operations Consumer Technology 236

Retail TouchPoints

OCTOBER 14, 2020

Consumer behaviors have been uprooted and ecommerce has supplanted brick-and-mortar as the primary sales channel. The upcoming financial quarter presents a golden opportunity for retail brands online. Omnichannel brands can look to convert closed or low-traffic brick-and-mortar locations into dark stores.

Fulfillment 220

Fulfillment Supplies Omnichannel Operations 220

Retail TouchPoints

JULY 30, 2020

The final shopping lists that are created and shared by teachers will present “information that could reflect schools’ reopening plans and affect how much consumers actually spend,” the NRF reported in a press release. Technology purchases will get the bulk of attention and dollars.

Merchant Services 256

Merchant Services Apparel Omnichannel Clothing 256

Retail TouchPoints

MAY 19, 2022

In the United States, less so in Europe, retailers are creating retail media networks with the help of multiple partners that provide technology, such as sponsored search platforms or services that increase brand engagement (or both). Focus on increasing the speed of data and insights and include more channels in consolidated reports.

Retail 272

Retail Demo Mobile Management 272

Retail TouchPoints

JULY 8, 2021

Read on to learn: The long-term influence of ecommerce; Consumers’ comfort levels returning to stores and shopping centers; Ways to assess and improve in-store experiences in light of new consumer concerns; and How retailers can use new channels such as Zoom to drive awareness and engagement.

Payment Services 288

Payment Services Retail Omnichannel Consumer 288

365 Retail

FEBRUARY 1, 2024

Retailers use technology to offer an enhanced shopping experience through personalisation and more effectively meeting consumer demands. Shoppers are presented with curated items, tailor-made to their tastes and interests. Omnichannel Integration Retailers may integrate multiple channels to offer customers flexibility and convenience.

eCommerce Platforms 52

eCommerce Platforms Omnichannel eCommerce Recommendation 52

Retail TouchPoints

OCTOBER 13, 2022

After all, there are so many channels and touch points available that can help brands acquire new customers, test new markets and expand their reach. ’s Director of Retail Experience Teeg Stouffer noted that the brand’s digital background is ever-present throughout the store experience. Within one week of opening, Catch Co.

Omnichannel 255

Omnichannel Consumer Outdoor Channel 255

Retail TouchPoints

AUGUST 25, 2023

Now, new developments in data technology have sparked a new approach for brands called Direct-to-Retail (D2R). This includes looking into individual shopping behaviors and it can be used to meet customers’ exact desires and needs within their channel, further incentivizing customers to return to stores.

Retail 242

Retail Social Media Consumer Channel 242

Retail TouchPoints

FEBRUARY 24, 2021

Spanish fashion retailer Encuentro Moda is deploying a radio frequency identification solution across its 125 stores, both to meet omnichannel requirements and to gain visibility into the stock availability at each store and throughout the supply chain. Adding Real-Time Inventory Data. The rollout was completed in October 2020.

Order Fulfillment 147

Order Fulfillment Retail Omnichannel Fashion 147

OrderDynamics

APRIL 2, 2019

The Oh La La ’s and the Non Non Non ’s: The State of Omni-channel in France. It set out to uncover the shopper’s view of retail omni-channel offerings. In the global report , results were presented to give an overall understanding on the state of omni-channel capabilities across the world. Ultimately, 50.5%

Channel 55

Channel eCommerce Merchant Services Books 55

BigCommerce

JUNE 5, 2018

But more than 50% of Americans begin their product search on Amazon, so it’s wise to think of Amazon as a sales channel rather than a competitor. Tech debt from historic open source or custom-built ecommerce technology solutions slow down internal decision making and threaten internal innovation and testing. Experience-led.

Payment Services 340

Payment Services eCommerce Marketing eCommerce Marketing 340

Kibo

OCTOBER 27, 2022

Retailers now have multiple channels to interact with customers, such as online stores, mobile apps, customer service, buy online, pick up in store/curbside, and buy online, ship from store/distribution centers (DCs) scenarios. The Ultimate Guide to Order Management. The Ultimate Guide to Order Management. Download Now.

Customer Experience 90

Customer Experience Improvements Customer Shipping Costs 90

RTP blog

AUGUST 2, 2019

By July, you’ve likely started campaign and channel planning, and even considered some newer technologies such as Alexa skills or AR/VR. The challenge is unlocking its value by making it scale across channels. You’re already investing in content — but it’s locked in silos Is your content reusable across channels?

Multi-channel 150

Multi-channel eCommerce Channel Presentation 150

Retail TouchPoints

JULY 5, 2022

A lot of the pain points that we’re seeing are in the inventory side, but against that backdrop we’re going to see a steely-eyed focus on improving profitability in stores and digital channels.”. Thoughts of efficiency, integration with key systems and profitability were put on the back burner during the worst of the crisis.

Shipping Costs 293

Shipping Costs eCommerce Retail Merchant Services 293

Retail TouchPoints

DECEMBER 22, 2022

A team of judges — Alicia Esposito, Vice President of Content for Retail TouchPoints ; Anne Kong, Associate Professor, program coordinator for visual presentation and exhibition design at the Fashion Institute of Technology; and Judy Bell, Founder of Energetic Retail — analyzed the submissions and recognized the following brands for their work : .

Consumer 264

Consumer Retail Toys Presentation 264

Optimizely

FEBRUARY 22, 2018

Day one of eTail West focuses on omnichannel and unified commerce; day two focuses on digital and omnichannel success ; and on day three, tech, AI, mobile and immersive media is the theme. Jessie Dawson, Director, Marketing Technology, Dell. Keynote: How Adore Me Is Using A Data-Driven Approach To Disrupt A $24B Industry.

Omnichannel 186

Omnichannel Mobile Shipping Costs eCommerce 186

365 Retail

APRIL 4, 2024

Embracing an omnichannel approach which allows for a positive customer journey is increasingly being adopted by distributors and wholesalers, who are moving to utilise interim retail resource to create competitive advantage. Regardless, the website isn’t just a direct selling channel, nor is it just a shop window either.

Multichannel 59

Multichannel Merchant Services Retail Supplies 59

ViiBE Blog - Retail

AUGUST 31, 2020

They have experienced higher levels of success despite the challenges presented during the crisis. Those who have never used video call software before have suddenly become experts, as remote communications technology has provided a real-time, live interaction to replace in-person meetings. Omnichannel assistance options.

Customer 98

Customer Omnichannel Travel Technology 98

Retail TouchPoints

OCTOBER 6, 2022

The Retail TouchPoints 2022 Retail Strategy & Planning (#RSP22) webinar series, now available on-demand, offered a wealth of tips and best practices across critical areas including pricing, location-based technology, inventory management and marketplaces. Following are recaps of some of the most pertinent presentations.

Shipping Costs 256

Shipping Costs Payment Services Merchant Services Payments 256