Retail TouchPoints

JUNE 9, 2023

Consumers are becoming increasingly mindful about sustainability when it comes to shopping habits, and luxury retail is responding by investing in sustainable initiatives that will protect the environment while still allowing them to continue delivering luxurious items.

Supplies 246

Supplies Operations Shipping Costs Customer 246

Retail TouchPoints

OCTOBER 31, 2023

While consumer spending might be slowing as a whole — the National Retail Federation’s most recent analysis showed the year-over-year increase in consumer spending dropping from 4.2% The return to office (RTO) mandate is already strong in Europe and Asia and continues to grow in the U.S., in the first quarter to a mere 1.6%

Customer 279

Customer Retail Recommendation Fashion 279

Digital Doughnut

MAY 25, 2022

In our last round of UX interviews (December 2021) with our more data-savvy clients (in the fashion ecommerce biz) one thing kept coming up: Detailed consumer insights from first-party customer data are becoming more and more valuable for new product design and sustainable marketing strategy.

Fashion 52

Fashion Marketing Consumer eCommerce Marketing 52

Retail TouchPoints

OCTOBER 16, 2023

In today’s hyper-competitive ecommerce landscape, data isn’t just a buzzword. However, as stringent consumer privacy laws like GDPR and CCPA make collecting customer data more difficult, brands are having to adapt their data collection strategies to adhere to new standards.

Social Media 278

Social Media Consumer Information Marketing 278

Retail TouchPoints

AUGUST 10, 2022

Record inflation is forcing unwanted price increases while eroding already frayed consumer loyalty, hitting their bottom lines. In Australia, research from global bank Citi forecasted a ~$60 billion hit to consumers’ domestic retail spending capacity in FY23. Retailers are facing a dilemma. compared to May 2021.

Retail 287

Retail Technology Consumer Banking 287

Wiser

AUGUST 28, 2023

Here are some valuable insights and practical steps on how to enhance your retail assortment, ensuring it resonates with evolving consumer trends and stands out in a competitive marketplace. The retail landscape is constantly changing due to evolving consumer behavior, technological advancements, and market dynamics.

Retail 146

Retail Fashion Information Customer Data 146

365 Retail

JULY 19, 2022

Not too long ago, during the depths of lockdown, the direct-to-consumer (DTC) model was hailed as the saviour of retail and the future of the industry. Crucially, it gives brands the opportunity to claim ownership of customer relationships, by way of the data that it generates. Going direct: every capability counts.

Consumer 59

Consumer Shipping Costs Retail Supplies 59

Retail TouchPoints

OCTOBER 18, 2023

Some fashion brands, including Zara, J.Crew and Uniqlo , have begun charging for returns in order to claw back lost revenue and dissuade certain behaviors. Unusual patterns, such as frequent returns of high-value items, or returns from the same address with different customer names, can be flagged for further investigation.

Payment Services 275

Payment Services Shipping Costs Payments Shipping 275

Retail TouchPoints

SEPTEMBER 14, 2022

As consumers’ viewing behaviors are shifting to short-form video, we are shifting our focus to Reels on Facebook and Instagram,” explained the company in a blog post. Livestream commerce has been bolted onto these platforms as an additional feature, but one that dilutes the core purpose of why consumers engage with the platform.

Social Media 278

Social Media Consumer Fashion Shopify 278

Optimizely

DECEMBER 20, 2018

If you’re trying to stand out in fashion ecommerce , for example, it’s super tough. But it’s even harder to build an online retail site that competes with existing retailers like Amazon or Target that have an established a customer base and dominate the market. Orchard Mile: Hyper-personalized ecommerce experience.

Online Retail 259

Online Retail Marketing Retail Fashion 259

lateshipment

JANUARY 17, 2023

The main reason is due to the fact that customer experience (CX) much like e-commerce is an ever-changing area and you need to keep yourself updated with new trends in the field to thrive and enjoy success. In short, CX helps you build and maintain a loyal customer base. That’s not all!

eCommerce 130

eCommerce Merchant Services Omnichannel Customer Experience 130

Retail TouchPoints

MAY 29, 2020

As consumer behavior changes due to rules that dictate “shelter in place” and social distancing, retailers can adapt and meet customers where they are right now: most likely, at home. Loyal customers are returning and increasing average order values (AOV). to +91% YoY, respectively). However, sessions are significantly down.

eCommerce 178

eCommerce Fashion Consumer Omnichannel 178

Retail TouchPoints

MARCH 9, 2023

Even compared to other fashion brands, Forever 21’s inventory is vast and changes almost daily. As with any brand that serves younger consumers, social media and influencers are at the core of that strategy, with Hawkins saying the brand is now going “really hard” after social media audiences, in particular on TikTok and Instagram.

Omnichannel 279

Omnichannel Social Media Mobile Fashion 279

Retail TouchPoints

JULY 10, 2023

Retailers have a vast amount of data about customer shopping behavior and purchase history. Generative AI can dramatically improve customer experiences and drive revenue by helping shoppers find the products that most match attributes of what they’re looking for today, not just what they have purchased in the past.

Merchant Services 279

Merchant Services Shipping Costs Retail Social Media 279

ESW

NOVEMBER 26, 2018

There’s no question that eCommerce is opening up a literal world of opportunities for consumer brands. As Gideon Spanier at Raconteur points out, direct-to-consumer (DTC) brands are “dominating” in retail precisely because they are building relationships with consumers. That’s how you stayed top-of-mind with consumers.

Consumer 94

Consumer eCommerce Electronics Customer Experience 94

365 Retail

MAY 30, 2022

This is particularly important within retail—analysts predict that immersive new shopping experiences present a trillion-dollar revenue opportunity. But for retailers to be successful within it, they must create virtual experiences that go beyond gimmicks, and truly add value to people’s lives. Unlimited possibilities.

eCommerce 125

eCommerce Retail Customer Experience Technology 125

Kissmetrics

APRIL 20, 2021

Some retailers may offer curbside pickup options where consumers can drive to the storefront and get their orders while remaining inside their vehicles. This style of shopping is gaining popularity because consumers prefer the speed and convenience of online shopping. consumers have leveraged BOPUS to make purchases.

eCommerce 282

eCommerce Shipping Multi-channel Mobile 282

Retail TouchPoints

NOVEMBER 10, 2020

From household name brands declaring bankruptcy, to Amazon consolidating its ecommerce dominance, to curbside delivery options becoming a coveted competitive differentiator across categories ranging from electronics to grocery to fashion, the landscape for retailers looks radically different than it did 12 months ago.

Retail 290

Retail Shipping Costs Fulfillment Shipping 290

Retail TouchPoints

SEPTEMBER 28, 2020

In a survey of consumers conducted by SmarterHQ , 23% said they planned to do most of their holiday shopping on Prime Day, as compared to 19% on Black Friday and 11% on Cyber Monday. The rescheduled Prime Day, set for Oct. 13-14 , will kick off the season. Non-Essential Retailers Likely To Trim Holiday Hiring.

Fulfillment 306

Fulfillment Department Stores Shipping Costs eCommerce 306

Optimizely

AUGUST 21, 2017

On a panel with successful online brands including Mizzen+Main , M.Gemi and Bombas , all shared experiences creating pop-up stores, opening a few brick-and-mortar locations, or partnering with existing stores. Marketplaces offer a new way to reach consumers. “In These marketplaces offer a whole new way to reach consumers. .

Mobile 180

Mobile Magazine Fashion Omnichannel 180

GetElastic

JUNE 4, 2019

Subscription companies face threats from online direct-to-consumer retailers. Savvy subscription providers are heading off the downturn by creating multiple revenue streams (Birchbox recently opened a brick-and-mortar store), but ultimately it will boil down to delivering an exceptional value proposition and customer experience.

Subscription 142

Subscription Payments Payment Services eCommerce 142

UpSellIt

FEBRUARY 26, 2024

Anonymous Visitor Tracking & Identification Upsellit’s Anonymous Visitor ID turns anonymous website visitors into valuable leads while adhering to strict data regulations. We effortlessly mesh with your existing campaigns, enhancing rather than complicating the customer experience.

Customer Loyalty 108

Customer Loyalty Conversion Optimization Shopping Carts Technology 108

Retail TouchPoints

DECEMBER 13, 2021

Carrie Tharp, VP, Retail & Consumer, Google Cloud. These retailers are using the Cloud to unlock digital potential across their business — both online and in stores — and Carrie Tharp, Google Cloud’s VP of Retail and Consumer, is helping them do it.

Channel 182

Channel Omnichannel Retail Merchant Services 182

Ecommerce Platforms

MARCH 18, 2023

The term “retail” refers to the sale of goods and services to consumers. The retailer then sells the finished product to the end consumer for a profit. Similar to retail stores, ecommerce stores focus on delivering products or services to consumers in most cases. How Does Retail Work? What is Ecommerce?

eCommerce 104

eCommerce Shipping Costs Payment Services Small Business Retail 104

BigCommerce

JUNE 20, 2017

And any online consumer wants to get the answers to those questions above in 2 seconds or less. Sight and touch: they make up online design and user experience. That said, the real conversion came from the subsequent inquiries not by individual consumers, but by those in commercial verticals. How fast do I get sent there?

eCommerce 379

eCommerce BigCommerce eCommerce Design Mobile 379

365 Retail

MAY 7, 2021

2020 was a year like no other, and the shockwaves caused by the pandemic have inherently altered consumer-facing operations at their very core. Those industries who were mostly fence sitters between physical and online experiences, like fashion, events and fitness, are unfortunately among the worst hit.

eCommerce 96

eCommerce Payment Services Merchant Services eCommerce Platforms 96

365 Retail

NOVEMBER 22, 2021

For retailers, it means closing the gap between the people in your most important business relationships: customers and staff, staff and bosses at HQ and ultimately between consumers and your brand. All three are linked, and there’s a good reason why they have soared to the top of retail’s list of priorities this year. Time: 3pm GMT.

Webinar 52

Webinar Customer Retail Fashion 52

Steve Dennis

OCTOBER 9, 2017

For consumers, it’s simply “commerce,” and retailers that want to thrive, or survive, need to fully embrace a one brand, many channels strategy. Instead, many emphasized the importance of brick-and-mortar stores in delivering a remarkable customer experience. It’s all just commerce.

eCommerce 103

eCommerce Channel Books Download 103

Retalon

FEBRUARY 14, 2024

This pivot focuses on optimizing key areas such as inventory management, refining customer experiences, and predicting sales trends, all leading to an enhanced overall business performance. They offer a competitive advantage by delving into consumer behavior and operational insights.

Retail 41

Retail Operations Management Improvements 41

SellBrite

MAY 13, 2019

And providing a better standard of customer experience will never not be a challenge to online sellers. As customers are becoming wiser to the potential ethical and environmental elements of ecommerce, sellers need to remain aware of the link between consumers’ value systems and what they buy. Getting Progressive.

Mobile eCommerce 117

Mobile eCommerce Mobile eCommerce Social Media 117

PFS

AUGUST 23, 2017

Walmart has been on something of an acquisition spree, recently acquiring trendy online fashion brands ModCloth and Bonobos – the retailer’s third and fourth ecommerce acquisitions in less than a year. On the home front, more than half of the consumers surveyed by Opinion Research Corp. Stores are vanishing. Re-imagining Commerce.

Home Furnishings 56

Home Furnishings Channel Apparel Consumer 56

Steve Dennis

SEPTEMBER 20, 2018

based fashion retailer, announced the launch of a new loyalty program. Despite its rather uninspired name, The Nordy Club is intended to broaden customer engagement while increasing earn rates by 50% for members paying with a Nordstrom credit card. More importantly, no customer has to be, given how the power has shifted to them.

Workshop 88

Workshop Books Mobile Gifts 88

Sailthru

SEPTEMBER 4, 2018

We identified more than 50 attributes of the customer experience across email, web, mobile, digital advertising, direct marketing, in-store, and social media for evaluation. Use the Customer’s Name in Email Communications. And only 4% scaled or adjusted the volume of email messaging based on the customer’s engagement level.

Mobile 68

Mobile Recommendation Social Media Improvements 68

Omnisend

JUNE 15, 2021

The beating heart of any good customer lifecycle marketing strategy is efficient and effective customer lifecycle marketing software. Without it, you’ll have to reach out to customers the old-fashioned way. As it turns out, this is not one of those times that ‘the old-fashioned way’ is a good thing.

Merchant Services 78

Merchant Services Marketing Customer eCommerce 78

Ecommerce Platforms

FEBRUARY 16, 2023

For instance, using Shopify, you can: Manage and process payments safely Process orders and setup shipping Build a customizable and responsive website Manage customer data, order history, and communication Use Shopify apps to bolster marketing, upselling, and social media selling, and extend Shopify's base functionality.

Shopify 104

Shopify Merchant Services Payment Services Shipping Costs 104

Sailthru

FEBRUARY 5, 2020

In many cases, poor customer data management will be the catalyst. We all know that customer data is crucial for personalization, especially in the earliest stages of the customer journey as you’re still establishing that relationship. As a result, consumers are more concerned with their privacy than ever.

Customer Data 97

Customer Data Customer Multi-channel Mobile Payments 97

Sailthru

JUNE 5, 2018

We identified more than 50 attributes of the customer experience across email, web, mobile, digital advertising, direct marketing, in-store, and social media for evaluation. Use the Customer’s Name in Email Communications. And only 4% scaled or adjusted the volume of email messaging based on the customer’s engagement level.

Mobile 60

Mobile Recommendation Social Media Improvements 60