Retail TouchPoints

JANUARY 16, 2024

Leaning into Social Engagement (Even When it’s a ‘Horror Show’) Perhaps most important for creating a Gen Z strategy, these people also are “massive content creators and consumers” and they tend to trust people who are personalities on social platforms over more traditional authority figures like political leaders, Pearson noted.

Customer Data 289

Customer Data Customer Experience Fashion Customer 289

Retail TouchPoints

MAY 31, 2022

With so much activity online at the height of the pandemic — during which many people gladly took to shopping online for convenience and peace of mind — retailers have a windfall of customer data that can be leveraged to deliver better and more engaging shopping experiences. AI-powered personalized recommendations.

Mobile 328

Mobile Customer Data Recommendation Fashion 328

Retail TouchPoints

JUNE 9, 2023

Consumers are becoming increasingly mindful about sustainability when it comes to shopping habits, and luxury retail is responding by investing in sustainable initiatives that will protect the environment while still allowing them to continue delivering luxurious items.

Supplies 246

Supplies Operations Shipping Costs Customer 246

Retail TouchPoints

OCTOBER 31, 2023

While consumer spending might be slowing as a whole — the National Retail Federation’s most recent analysis showed the year-over-year increase in consumer spending dropping from 4.2% The return to office (RTO) mandate is already strong in Europe and Asia and continues to grow in the U.S., in the first quarter to a mere 1.6%

Customer 279

Customer Retail Recommendation Fashion 279

Retail TouchPoints

OCTOBER 16, 2023

In today’s hyper-competitive ecommerce landscape, data isn’t just a buzzword. However, as stringent consumer privacy laws like GDPR and CCPA make collecting customer data more difficult, brands are having to adapt their data collection strategies to adhere to new standards.

Social Media 278

Social Media Consumer Information Marketing 278

Retail TouchPoints

SEPTEMBER 14, 2022

As consumers’ viewing behaviors are shifting to short-form video, we are shifting our focus to Reels on Facebook and Instagram,” explained the company in a blog post. Livestream commerce has been bolted onto these platforms as an additional feature, but one that dilutes the core purpose of why consumers engage with the platform.

Social Media 278

Social Media Consumer Fashion Shopify 278

Retail TouchPoints

OCTOBER 18, 2023

Some fashion brands, including Zara, J.Crew and Uniqlo , have begun charging for returns in order to claw back lost revenue and dissuade certain behaviors. Unusual patterns, such as frequent returns of high-value items, or returns from the same address with different customer names, can be flagged for further investigation.

Payment Services 277

Payment Services Shipping Costs Payments Shipping 277

Retail TouchPoints

AUGUST 10, 2022

Record inflation is forcing unwanted price increases while eroding already frayed consumer loyalty, hitting their bottom lines. In Australia, research from global bank Citi forecasted a ~$60 billion hit to consumers’ domestic retail spending capacity in FY23. Retailers are facing a dilemma. compared to May 2021.

Retail 288

Retail Technology Consumer Banking 288

Optimizely

DECEMBER 20, 2018

If you’re trying to stand out in fashion ecommerce , for example, it’s super tough. But it’s even harder to build an online retail site that competes with existing retailers like Amazon or Target that have an established a customer base and dominate the market. Moda Operandi: embracing omnichannel and using all data available.

Online Retail 259

Online Retail Marketing Retail Fashion 259

ChannelAdvisor

JULY 13, 2020

As the direct-to-consumer (D2C) movement rolls on with ever-increasing momentum, a few clear brand engagement strategies and successful trends are emerging. . In addition, brands with strategic growth plans understand when and how to capture and utilize that all-important first-party customer data. Pop-Up Shops.

Consumer 59

Consumer eCommerce Social Media Fashion 59

Retail TouchPoints

MARCH 9, 2023

Even compared to other fashion brands, Forever 21’s inventory is vast and changes almost daily. As with any brand that serves younger consumers, social media and influencers are at the core of that strategy, with Hawkins saying the brand is now going “really hard” after social media audiences, in particular on TikTok and Instagram.

Omnichannel 279

Omnichannel Social Media Mobile Fashion 279

365 Retail

JULY 19, 2022

Not too long ago, during the depths of lockdown, the direct-to-consumer (DTC) model was hailed as the saviour of retail and the future of the industry. Crucially, it gives brands the opportunity to claim ownership of customer relationships, by way of the data that it generates. Convenient fulfilment. The cost-control tradeoff.

Consumer 57

Consumer Shipping Costs Retail Supplies 57

ChannelAdvisor

JULY 13, 2020

As the direct-to-consumer (D2C) movement rolls on with ever-increasing momentum, a few clear brand engagement strategies and successful trends are emerging. . In addition, brands with strategic growth plans understand when and how to capture and utilize that all-important first-party customer data. Pop-Up Shops.

Consumer 52

Consumer eCommerce Social Media Fashion 52

Retail TouchPoints

MAY 29, 2020

As consumer behavior changes due to rules that dictate “shelter in place” and social distancing, retailers can adapt and meet customers where they are right now: most likely, at home. Loyal customers are returning and increasing average order values (AOV). to +91% YoY, respectively). However, sessions are significantly down.

eCommerce 191

eCommerce Fashion Consumer Omnichannel 191

Wiser

AUGUST 28, 2023

Here are some valuable insights and practical steps on how to enhance your retail assortment, ensuring it resonates with evolving consumer trends and stands out in a competitive marketplace. The retail landscape is constantly changing due to evolving consumer behavior, technological advancements, and market dynamics.

Retail 146

Retail Fashion Information Customer Data 146

Retail TouchPoints

JULY 10, 2023

Generative AI can dramatically improve customer experiences and drive revenue by helping shoppers find the products that most match attributes of what they’re looking for today, not just what they have purchased in the past. Consumers today are continuously looking for the best prices before making a purchase decision.

Merchant Services 279

Merchant Services Shipping Costs Retail Social Media 279

RETAIL MANAGEMENT SOFTWARE

MARCH 26, 2024

Showcase items that are in high demand during springtime, such as gardening supplies, outdoor furniture, spring fashion trends, seasonal foods, and wellness products. Offer Spring-Themed Promotions: Entice customers with special promotions and discounts tailored to the spring season.

Retail 77

Retail Outdoor Omnichannel Presentation 77

Optimizely

FEBRUARY 19, 2021

How come certain businesses still find direct mail marketing as an effective way to stay top of mind and engage with customers? What consumer demands does it still meet? Merge tags can also help businesses target customers in certain locations such as their city or state to help create a sense of community among consumers.

Marketing 195

Marketing Social Media Shipping Costs Consumer 195

ESW

NOVEMBER 26, 2018

There’s no question that eCommerce is opening up a literal world of opportunities for consumer brands. As Gideon Spanier at Raconteur points out, direct-to-consumer (DTC) brands are “dominating” in retail precisely because they are building relationships with consumers. That’s how you stayed top-of-mind with consumers.

Consumer 94

Consumer eCommerce Electronics Customer Experience 94

Optimizely

JUNE 6, 2019

Much like Millennial and Gen Z consumers, brands that launched after the digital revolution truly “grew up” with ecommerce. It’s likely that Sephora dug into their customer data to find the average time between repeat purchases of the same product, to get precise insights into the timing of the send.

Beauty and Health 150

Beauty and Health Marketing Retail Customer Data 150

365 Retail

OCTOBER 12, 2023

There’s no ignoring the ever-growing threat posed by online fast fashion giant, Shein. Shein is famed for often unbelievably inexpensive apparel and a growing popularity among Generation Z consumers. How Shein cultivated a loyal fanbase Price is critical to all consumers. However, it’s not all fashion unicorns and rainbows.

Retail 52

Retail Fashion Social Media Travel 52

365 Retail

JUNE 7, 2023

Amperity , the leading enterprise customer data platform (CDP) for consumer brands, has announced Forever 21 has selected Amperity to ‘maximise the value’ of its omnichannel customer data. With Amperity, Forever 21 will be able to provide more relevant, personalised customer experiences.

Customer Experience 70

Customer Experience Customer Customer Data Customer Loyalty 70

Retail TouchPoints

SEPTEMBER 28, 2020

In a survey of consumers conducted by SmarterHQ , 23% said they planned to do most of their holiday shopping on Prime Day, as compared to 19% on Black Friday and 11% on Cyber Monday. The rescheduled Prime Day, set for Oct. 13-14 , will kick off the season. Non-Essential Retailers Likely To Trim Holiday Hiring.

Fulfillment 306

Fulfillment Department Stores Shipping Costs eCommerce 306

Kissmetrics

APRIL 20, 2021

Some retailers may offer curbside pickup options where consumers can drive to the storefront and get their orders while remaining inside their vehicles. This style of shopping is gaining popularity because consumers prefer the speed and convenience of online shopping. consumers have leveraged BOPUS to make purchases.

eCommerce 282

eCommerce Shipping Multi-channel Small Business Retail 282

RTP blog

AUGUST 16, 2017

A recent consumer survey from JDA revealed that consumers don’t expect special or unique experiences when shopping in stores. Yet recently many retailers have been more focused on the need to create unique experiences to draw consumers to the brand and generate more foot traffic in stores. That makes sense to me.

Omnichannel 150

Omnichannel Retail eCommerce Platforms Fulfillment 150

365 Retail

OCTOBER 20, 2021

Orders are up 10% compared to an already successful Q3 2020, and the data shows referrals, up 15% YoY, are a key driver of this growth: consumers shared food and drinks brands 30% more in Q3 compared to the same quarter last year. However, despite being down 8% on Q3 2020, orders have increased a remarkable 45% since Q3 2019.

Beauty and Health 73

Beauty and Health Gifts Online Retail Fashion 73

Optimizely

AUGUST 21, 2017

Marketplaces offer a new way to reach consumers. “In In order to scale fashion online, you need an infinite supply of inventory. Companies like Poshmark and Spring offer a platform for many people to sell a variety of brands and discover new and exciting fashion. These marketplaces offer a whole new way to reach consumers. .

Mobile 180

Mobile Magazine Fashion Omnichannel 180

lateshipment

JANUARY 17, 2023

Customized experiences are the need of the hour for customers who expect brands to know about them and provide experiences that are tailor-made for them, i.e customers expect a personalized experience at every channel and touchpoint. Omnichannel experience will be play a huge role in offering customer convenience.

eCommerce 130

eCommerce Merchant Services Omnichannel Customer Experience 130

Retail TouchPoints

DECEMBER 13, 2021

Carrie Tharp, VP, Retail & Consumer, Google Cloud. These retailers are using the Cloud to unlock digital potential across their business — both online and in stores — and Carrie Tharp, Google Cloud’s VP of Retail and Consumer, is helping them do it.

Channel 182

Channel Omnichannel Retail Merchant Services 182

Retail TouchPoints

NOVEMBER 10, 2020

From household name brands declaring bankruptcy, to Amazon consolidating its ecommerce dominance, to curbside delivery options becoming a coveted competitive differentiator across categories ranging from electronics to grocery to fashion, the landscape for retailers looks radically different than it did 12 months ago.

Retail 290

Retail Shipping Costs Fulfillment Shipping 290

365 Retail

MAY 30, 2022

The rise of the metaverse seems somewhat similar to the dot-com boom: those who offer exceptional virtual experiences the earliest are likely to become first choice for consumers, and enjoy enduring success while competitors peter out. Building the foundations.

eCommerce 123

eCommerce Retail Customer Experience Technology 123

Optimizely

DECEMBER 21, 2017

Consumers want to shop anytime, anywhere, on any device, through multiple channels — and not necessarily in a linear fashion. If your customers notice any friction as they switch between channels while engaging with your brand, then you’re in trouble. You should use this data to understand the typical buyer’s journey.

Customer Loyalty 191

Customer Loyalty Improvements Customer Merchant Services 191

UpSellIt

FEBRUARY 26, 2024

Anonymous Visitor Tracking & Identification Upsellit’s Anonymous Visitor ID turns anonymous website visitors into valuable leads while adhering to strict data regulations. Data Compliance All of Upsellit’s emails and SMS messages adhere to strict global regulations, ensuring compliance with data protection and privacy laws.

Customer Loyalty 111

Customer Loyalty Conversion Optimization Shopping Carts Technology 111

Dynamic Action

APRIL 25, 2023

Limited competitive coverage, profit data and customer data is restricting growth. Retailers are now looking to data and AI more than ever before to aid in decision making to ultimately improve sales revenue, margin and market share. This resulted in the percentage of unsold goods increasing from 12.7% in February.

Retail 62

Retail Accessories Customer Retention Apparel 62

365 Retail

MAY 7, 2021

2020 was a year like no other, and the shockwaves caused by the pandemic have inherently altered consumer-facing operations at their very core. Those industries who were mostly fence sitters between physical and online experiences, like fashion, events and fitness, are unfortunately among the worst hit.

eCommerce 96

eCommerce Payment Services Merchant Services eCommerce Platforms 96

Dynamic Action

APRIL 25, 2023

They do this by offering the best assortments and prices ausing their knowledge of the retail industry and in-season consumer shopping trends in 2023 and beyond. Nostalgic perks for the merchandiser previously included travel to fashion capitals to explore competitors and the market in person.

Retail 62

Retail Travel Definition Marketing 62

Smile.io

AUGUST 25, 2023

Blog Gabrielle Policella Best loyalty programs in the Clothing & Fashion industry Nordstrom's Nordy Club Nordstrom offers a variety of experiential rewards for program members. 5 Loyalty Program Examples in the Fashion Industry A well-designed loyalty program can keep you ahead in the highly competitive fashion industry.

Customer Loyalty 75

Customer Loyalty Beauty and Health Food and Beverages Customer 75