Retail TouchPoints

FEBRUARY 17, 2023

Lesson 3 Marketing teams should always be learning about their customers: Data is the linchpin for deep customer understanding and more agile marketing practices. The most exciting thing to D’Arcy about her role at Homedics is she’s helping architect the brand’s data and personalization strategy.

Marketing 281

Marketing Customer Loyalty Omnichannel eCommerce 281

Retail TouchPoints

NOVEMBER 14, 2022

Retailers today are faced with mounting pressure to maximize their bottom lines while maintaining cost expectations for consumers. But amid volatile market changes, ever-evolving customer expectations and increased competition online, this is increasingly challenging to realize. Enter artificial intelligence (AI). Competitive pricing.

Customer Loyalty 320

Customer Loyalty Operations Improvements Customer Experience 320

Retail TouchPoints

SEPTEMBER 14, 2022

The pandemic not only dramatically altered the way consumers shop, it altered the way retailers operate. Now, inflation is adding yet another wrinkle both in terms of costs to the consumer as well as suppliers. Accessing, structuring and putting first-party data to work creates the unified digital experience that customers today crave.

Retail 272

Retail Social Media Presentation Customer Loyalty 272

Retail TouchPoints

MAY 8, 2024

When consumers click to branded ecommerce sites via paid search and social campaigns, they are forced to navigate a series of experience frustrations, such as the slow page loads that plague 40% of all site visits. Jean-Christophe Pitié: If brands want any chance at customer loyalty, they need to fix what’s broken.

Merchant Services 202

Merchant Services eCommerce Channel Mobile 202

Retail TouchPoints

OCTOBER 16, 2023

In today’s hyper-competitive ecommerce landscape, data isn’t just a buzzword. However, as stringent consumer privacy laws like GDPR and CCPA make collecting customer data more difficult, brands are having to adapt their data collection strategies to adhere to new standards.

Social Media 261

Social Media Consumer Information Marketing 261

Retail TouchPoints

APRIL 26, 2022

Brands are facing a customer data conundrum. While 49% of consumers say they’re frustrated by receiving irrelevant content and offers from brands, 45% say they aren’t comfortable sharing their personal data in exchange for more personalized experiences. So how can the two coexist?

Customer 191

Customer Retail Information Consumer 191

OracleBlogs

APRIL 16, 2020

Today, retail marketers are challenged to connect with consumers in new and changing ways as traditional channels wane in light of the current situation. As retailers adjust their marketing efforts, the role of customer loyalty has become more important than ever. Understand the power of loyalty. So, what more can we do?

Consumer 59

Consumer Customer Loyalty Arts Reference 59

UpSellIt

FEBRUARY 26, 2024

Upsellit is a leading conversion optimization partner and we help brands collect new-to-file leads, recover lost sales and boost customer loyalty. Anonymous Visitor Tracking & Identification Upsellit’s Anonymous Visitor ID turns anonymous website visitors into valuable leads while adhering to strict data regulations.

Customer Loyalty 108

Customer Loyalty Conversion Optimization Shopping Carts Technology 108

Dynamic Action

FEBRUARY 23, 2024

A lack of customer-centricity can lead to decreased loyalty, higher churn, pricing issues, and overall profitability struggles. Utilizing a retail intelligence platform allows teams to break data silos, gain comprehensive insights, and adapt to changing consumer expectations. Is Every Customer Profitable?

Customer 62

Customer Retail Webinar Customer Loyalty 62

Algopix

OCTOBER 15, 2023

Consumers now have multiple touchpoints to interact with brands, from desktop and mobile websites to apps and social media platforms. Consumers expect a seamless and personalized shopping experience across all channels. The Evolving eCommerce Landscape The eCommerce landscape has witnessed rapid evolution in recent years.

Channel 128

Channel eCommerce Social Media Customer Loyalty 128

MagentoBrain

MAY 23, 2023

Be friendly and empathetic: Use a friendly and empathetic tone when speaking with customers. Offer solutions: Provide solutions that meet your customers' needs. Follow up: Follow up with your customers after their issue has been resolved to ensure their satisfaction.

Social Media 52

Social Media Customer Loyalty Customer Data Improvements 52

ESW

MAY 17, 2023

A growing number of business buyers are digitally native but experience a disconnect between the way they buy personal consumer goods and how they are forced to make business purchases. The rise of ecommerce has revolutionised the way people shop, from consumers to business buyers.

B2B 78

B2B Payment Services Consumer Electronics Payments 78

Wiser

AUGUST 28, 2023

Steps to Build a Better Retail Assortment Strategy An efficient and effective assortment is paramount to retaining customers and driving profits. A well-curated product mix not only meets the diverse needs and preferences of your audience, but also positions your brand as a reliable provider of choice.

Retail 146

Retail Fashion Information Customer Data 146

Retail TouchPoints

FEBRUARY 18, 2021

And as COVID-19 volatility continues to put retailers and consumers in a frustrating holding pattern, more retail brands are turning to appointments to minimize store traffic and keep social distancing guidelines in place. consumer health concerns still loom, according to survey data from Shopkick.

Retail 280

Retail Beauty and Health Books Omnichannel 280

Retail TouchPoints

SEPTEMBER 17, 2020

Our recent research found brands that offer this kind of end-to-end “personalized commerce” not only see higher ROI, but they are also in the best position to quickly pivot their business to meet changing customer behaviors and deliver personalized messaging to accompany it.

eCommerce 183

eCommerce Mobile Channel Customer Loyalty 183

Omnisend

JANUARY 8, 2024

Understanding how to get repeat customers can boost your revenue. You can find out who your returning customers are from several sources: Customer data from your CRM system Point of sale data Understanding the value of repeat customers Is learning how to get repeat customers worth it?

Customer 88

Customer Customer Retention Social Media X-cart 88

lateshipment

APRIL 23, 2023

There are challenges in the form of heavy competition, ever-changing consumer trends, and costs and other efforts required in brand building. At this stage, it is important to remember that most of your efforts to build customer loyalty take place after the customer makes a purchase.

eCommerce 130

eCommerce Shipping Costs Merchant Services Customer Experience 130

Retail TouchPoints

FEBRUARY 2, 2021

Coresight Research and Blue Yonder took a look at what building a better infrastructure will mean for supply chains going forward during the Supporting the Customer Journey: Localization for Speed to Market & Flexibility webinar, which examined the findings of a survey of both retailers and shoppers.

Supplies 155

Supplies Webinar Hobbies Customer Data 155

Smile.io

FEBRUARY 2, 2024

  In this loyalty report, we dig into the growth of ecommerce brands through key indicators such as Smile generated value, customer lifetime value (CLV), repeat customer rate, average order value (AOV), purchase frequency (PF), and loyalty ROI. allows you to embed custom loyalty content throughout your website.

Customer Loyalty 86

Customer Loyalty eCommerce Customer Merchant Services 86

RetailMinded

DECEMBER 21, 2022

It’s no secret that inflation and supply will continue to impact retailers and consumers alike, but what else can retail decision makers anticipate and more so, how can they best prepare for a productive and profitable year ahead? Factoring in omni-channel to the best practices of agility and customer care should not be overlooked, either.

Retail 52

Retail Merchant Services Marketing Supplies 52

Smile.io

MARCH 20, 2024

In a highly saturated market, customers have endless choices of brands to support. The challenge for ecommerce brands is retaining customers and encouraging authentic customer loyalty.    Customer loyalty programs have played a considerable role in fostering repeat purchases.

Shipping Costs 77

Shipping Costs Shopify Customer Loyalty Merchant Services 77

lateshipment

NOVEMBER 26, 2023

With the importance of customer retention clear, it’s time to focus on one particular component that is crucial to increasing your customer loyalty in the long run — ‘the post-purchase customer journey’. 61% of consumers define excellent customer support interaction as one with a quick resolution.

Shipping Costs 130

Shipping Costs eCommerce Order Fulfillment Shipping 130

Korona

MARCH 7, 2023

Table of contents POS gift cards benefits Challenges of using gift cards Leveraging data from POS gift card POS gift cards as a loyalty program How to secure gift card customer data Inventory with POS gift cards An Overview of Gift Cards and How They Benefit Retailers Gift cards have become essential tools for retailers looking to boost their sales.

POS 52

POS Gifts Payment Services Merchant Services 52

Kibo

DECEMBER 14, 2021

Now, this generation is entering its prime spending years, and as millennials age into their 30s and 40s, they will be an increasingly important consumer group. Merchants are shifting toward a fast and efficient customer digital shipping experience to meet the demands of the millennial shopper. In a survey of U.S.

Social Media 62

Social Media Retail Mobile Omnichannel 62

Smile.io

NOVEMBER 29, 2023

based premium sneaker brand Side Kicks decided to prioritize its customer retention strategy.    In the sneaker re-sell market, Side Kicks works with sellers and end consumers to offer rare, limited-edition shoes without carrying an expensive inventory. Keeping this in mind, U.K.-based in minutes Get Started

Gifts 53

Gifts Customer Retention Events Customer Loyalty 53

Retalon

FEBRUARY 14, 2024

This pivot focuses on optimizing key areas such as inventory management, refining customer experiences, and predicting sales trends, all leading to an enhanced overall business performance. They offer a competitive advantage by delving into consumer behavior and operational insights.

Retail 41

Retail Operations Management Improvements 41

Retalon

FEBRUARY 15, 2024

These retail analytics insights, a crucial aspect of broader retail data insights, not only shed light on optimizing inventory and enhancing customer engagement but also carve pathways for impactful pricing strategies. Predictive algorithms analyze patterns and trends within historical data to project what might happen next.

Retail 41

Retail Operations Information Customer Loyalty 41

Korona

OCTOBER 6, 2021

It’s time to revamp your winery marketing strategy by personalizing your wine club membership gifts based on a customers database that you can only access through your wine POS system. Other additional consumer information includes purchase history (both in-person and online), detailed order notes, lifetime value, and customer preferences. .

POS 52

POS Payment Services Point of Sale Shipping Costs 52

Demac Media

JANUARY 18, 2018

During retail’s busiest months (September – December) consumers are making lists and checking them twice, to buy gifts or treat themselves to something nice. Consumers are demanding exceptional experiences, throughout the customer journey at all times of the year. Communicating in a way that your customers understand?

Customer Loyalty 31

Customer Loyalty Retail Customer Marketing 31

SellBrite

MAY 13, 2019

As customers are becoming wiser to the potential ethical and environmental elements of ecommerce, sellers need to remain aware of the link between consumers’ value systems and what they buy. Customers have begun to express concerns about the link between ecommerce and packaging waste , for example.

Mobile eCommerce 117

Mobile eCommerce Mobile eCommerce Social Media 117

Korona

OCTOBER 6, 2021

It’s time to revamp your winery marketing strategy by personalizing your wine club membership gifts based on a customers database that you can only access through your wine POS system. Other additional consumer information includes purchase history (both in-person and online), detailed order notes, lifetime value, and customer preferences. .

POS 52

POS Payment Services Point of Sale Events 52

Korona

OCTOBER 7, 2022

This automatic process gives the owner the confidence that inventory is being tracked to meet customer expectations. Your staff simply swipes a customer’s ID card, and KORONA POS reads the magnetic strip on the back. Customer relationship management (CRM). POS systems also allow for better employee management.

Management 52

Management Payment Services POS Point of Sale 52

Retail TouchPoints

JULY 26, 2023

Today’s fast-paced world leaves consumers strapped for cash and time. Burgeoning demands for exemplary customer service and lightning-fast order fulfillment leave unprepared retailers scrambling for their share of the market. From order placement to shipping notifications, consumers demand regular updates about their orders or returns.

Fulfillment 185

Fulfillment Operations Shipping Costs Order Fulfillment 185

ESW

SEPTEMBER 29, 2023

Consumers have shifted from shopping primarily in-store to now using a mix of online, mobile and brick-and-mortar channels. To keep up with consumer demand, brands and retailers are facing pressure to implement omnichannel commerce strategies. Because customers demand it. Why focus on omnichannel?

Omnichannel 146

Omnichannel Payment Services Merchant Services Multichannel 146

Teamwork Retail

JULY 8, 2020

Ecommerce will require constant development, refinement and updates to continually compete and address customer needs. The initial iteration should be designed to meet current market needs, with additional iterations planned for the future based on platform performance. . The Customer Experience. “A E-commerce is an investment.

Payment Services 48

Payment Services Customer eCommerce Multi-channel 48

eCommerceFuel

SEPTEMBER 6, 2023

“If you’re not segmenting and targeting your customers, you waste time, energy, and unnecessary work. Customer segmentation isn’t just about selling more efficiently; it’s about serving more effectively. There is also a direct connection with Klaviyo, so you can continuously have updated data.”

Customer 26

Customer Social Media Marketing Recommendation 26

RETAIL MANAGEMENT SOFTWARE

DECEMBER 12, 2022

This will enable them to better meet customer needs and ensure they are available to receive and replenish stock items when trucks arrive. Once the item arrives, associates can also email consumers directly from the MPOS app to let them know. This allows associates to make highly effective, consumer-centric decisions.

Payment Services 74

Payment Services POS Mobile Operations 74