Retail TouchPoints

APRIL 20, 2022

Together, Temeka and CS Hudson provide end-to-end support as Cookies and Dr. Greenthumb’s strive to reach their growth goals and immerse consumers in their brand stories. Our budtenders meet and walk with customers, populating their order on a tablet before heading to the cash desk for checkout.” Photo credit: Cookies.

Retail 354

Retail Social Media Technology Events 354

GetElastic

SEPTEMBER 30, 2021

Loss of consumer trust and loyalty can be even more devastating even for companies that do not need to be GDPR compliant. Think of the GDPR as a kind of consumer bill of rights governing data use. Consumers “own” their information. Data accumulated on a consumer cannot be sold to third parties.

Consumer 144

Consumer Information Fulfillment Social Media 144

Optimizely

FEBRUARY 5, 2021

If you’re reading this blog on our site, it’s because you came here for information about collecting customer data. And I can’t think of a more efficient way to campaign directly to consumers than the Super Bowl. It’s a high-volume event (more than 100 million people in the U.S. Far from it.

Marketing 370

Marketing Games Events Consumer 370

Retail TouchPoints

JANUARY 24, 2023

The event also gives us business editors the chance to suss out the major trends that retail decision-makers will be grappling with in 2023. Economic headwinds are likely to blow harder when consumers’ savings from the pandemic dwindle, which a Charles Schwab analyst believes could happen by Q3. The NRF Big Show , held in NYC Jan.

Food and Beverages 277

Food and Beverages BigCommerce Home Furnishings PayPal 277

Retail TouchPoints

JULY 28, 2022

Online shopping has come a long way in providing consumers with a vision of how products might look on them. In a 2019 (read, pre-pandemic) NielsenIQ global survey , 51% of consumers expressed willingness to use AR/VR to assess products. How Can Businesses Bring Virtual Try-Ons to Their Customers? What to Look Out For.

Retail 258

Retail Customer Data Information Consumer 258

Retail TouchPoints

JANUARY 11, 2023

Recent data from ActiveCampaign revealed brands that run “shops” on social platforms are attracting more customers, with 59% of all consumers (and 76% of Gen Z) saying they’ve discovered new brands this way. Consumers like to feel connected to the brands they support.

Social Media 275

Social Media Multi-channel Customer Loyalty Shopify 275

Retail TouchPoints

NOVEMBER 18, 2021

Consumer expectations of retailers have been transformed by their experiences buying from Amazon and other innovative retailers that are able to provide fast, efficient omnichannel experiences. In tandem, consumer expectations have grown. Recent data shows that people plan to buy more gifts and spend more money than they did in 2020.

Shipping Costs 253

Shipping Costs Retail Omnichannel Supplies 253

Retail TouchPoints

AUGUST 25, 2023

Every few decades, retail brands discover a new way to connect with consumers. The early 2000s saw the beginning of an online media push that brought standardized content from one brand to many consumers. Having a direct line with consumers via D2R provides brands with first-party retail data in a whole new way.

Retail 244

Retail Social Media Consumer Channel 244

Retail TouchPoints

APRIL 13, 2021

The 2021 Connected Consumer Series reflected the challenges retail (and society as a whole) have faced during the past year, but also the growing sense of optimism that is taking hold this year. The pandemic is finally ending, but the new/remade world will require a refined approach to the customer experience.

Consumer 142

Consumer Payment Services Fulfillment Multi-channel 142

Retail TouchPoints

OCTOBER 16, 2023

In today’s hyper-competitive ecommerce landscape, data isn’t just a buzzword. However, as stringent consumer privacy laws like GDPR and CCPA make collecting customer data more difficult, brands are having to adapt their data collection strategies to adhere to new standards.

Social Media 274

Social Media Consumer Information Marketing 274

UpSellIt

MARCH 13, 2024

Understanding Seasonal Trends Ecommerce operates within the broader context of seasonal cycles, with certain times of the year experiencing heightened consumer spending and engagement. From traditional spring holidays to niche events, ecommerce brands must pinpoint these peak seasons to align their marketing efforts accordingly.

Marketing 128

Marketing Gifts Recommendation Clothing 128

Wiser

APRIL 11, 2024

Incorporating the latest feedback from Wiser customers, we delve deeper into the nuanced strategies retailers and Direct-to-Consumer (D2C) brands are employing to align with current shopper trends, adding a layer of sophistication to the strategic pivot toward crafting loyalty programs centered around personalization and trust.

Retail 78

Retail Toys Consumer Presentation 78

Retail TouchPoints

FEBRUARY 28, 2023

There’s no question that rising prices have altered consumer behaviors. Our recent survey of North American, UK and APAC consumers — which is the basis of an upcoming Eagle Eye report — found similar trends globally: 61% of shoppers worldwide are using money-saving tactics like seeking out on-sale items and coupons more often.

Retail 275

Retail Books Consumer Social Media 275

365 Retail

APRIL 20, 2024

A New Approach to Customer Relationships for Brick-and-Mortar Customer retention is fundamental to profitability, demanding deep, meaningful relationships with consumers. This can be challenging in the case of in-store customers who might not be opted in to email newsletters or other communications.

Technology 58

Technology Retail Customer Retention Customer Data 58

Retail TouchPoints

OCTOBER 27, 2021

One of the biggest challenges in marketing is quantifying the influence of each customer touch point. Even marketing teams that can map the entire customer journey have trouble identifying the exact moment or event that compelled a prospect to become a customer.

Multi-channel 298

Multi-channel Games Retail Social Media 298

365 Retail

FEBRUARY 21, 2024

However, while discount-driven consumers are flocking to sign-up to access member-only offers, there remains shopper concern around the use of their data and the fairness of a dual-pricing system. Register for free to attend the industry’s flagship event which brings the magic of retail to life, here.

Technology 74

Technology Retail Events Magazine 74

Kissmetrics

AUGUST 24, 2017

Tracking customer event data, such as for Kissmetrics’ behavioral analytics solution, is an integral part to any successful online business–but I bet you already knew that. It is time consuming and can take up resources. Cue engineering and marketing nodding happily… Get the Data and Use It.

Customer Data 248

Customer Data Events Travel Management 248

365 Retail

MARCH 8, 2024

Today’s customer data platforms (CDPs) typically outsource or minimise the work that is required for retailers to clean and organise customer data. This leads to poor data quality, made worse by the inherent nature of messy online and offline customer data.

Retail 52

Retail Customer Data Demo Events 52

Retail TouchPoints

DECEMBER 15, 2022

Also, it is not enough for marketers to just ‘know’ their customers; it is important for them to be one step ahead and predict what they need and how they will behave. In the current scenario, what customers expect from brands is often changing in a dynamic manner.

Multi-channel 236

Multi-channel POS Customer Data Mobile 236

Retail TouchPoints

FEBRUARY 14, 2024

And because we share a lot of data with our brands, we can actually help these brands determine where they should open a location, whether that’s an outlet or a full-price store, because we can tell you geographically [where you have a] concentration of consumers. We’ve also done livestream events.

Fulfillment 201

Fulfillment eCommerce Other Consumer 201

Retail TouchPoints

JUNE 24, 2022

More brands in categories like beauty, skincare, health and wellness — what Burt calls the “traditional powerhouse” categories — are investing in subscriptions, but there is also net-new demand in categories like oral care, where consumers that buy an electric toothbrush can get subscriptions for the replaceable head as well as the toothpaste.

Subscription 287

Subscription Beauty and Health Shipping Costs Consumer 287

Retail TouchPoints

SEPTEMBER 12, 2022

But new direct-to-consumer (DTC) brands like Sundays are designed to streamline the process and develop multipurpose products that can adapt as consumers’ needs change. During that time, Samieian and her colleagues learned a lot about the furniture shopping experience, including what consumers need to feel confident in their decisions.

Social Media 264

Social Media Shipping Costs Customer Experience Consumer 264

365 Retail

MARCH 10, 2024

The integration of AI in e-commerce is set to streamline and automate various processes with chatbots and virtual shopping assistants providing instant customer support. Consumers will enjoy the convenience of fast and secure online payments in 2024, eliminating the need for tedious form-filling and reducing cart abandonment.

eCommerce 103

eCommerce Payment Services Payments eCommerce Marketing 103

Retail TouchPoints

JUNE 22, 2020

With the California attorney general on track to enforce the California Consumer Privacy Act (CCPA) in July 2020, retailers will continue to face challenges in meeting CCPA compliance. According to the recent PwC Consumer Intelligence Series survey of more than 5,000 consumers, 83% want more control over their data.

eCommerce 188

eCommerce Retail Technology Customer Data 188

365 Retail

APRIL 3, 2024

However, for many consumer brands, the divide between expectations and reality looms large. Retailers envisioning a seamless, magical customer experience must recognise that AI’s effectiveness depends on high-quality underlying data. In the retail landscape, the fervour surrounding generative AI has reached a crescendo.

Customer 73

Customer Outdoor Customer Data Customer Experience 73

Retail TouchPoints

JANUARY 27, 2021

According to Bazaarvoice, 81% of consumers planned to purchase holiday gifts this year, with 61% stating they would spend the same as last year. Challenge 2: Consumer Confidence — Slow to Recover. Challenge 2: Consumer Confidence — Slow to Recover. The influence of consumer confidence on retail sales cannot be overstated.

Retail 279

Retail Social Media Channel Multichannel 279

ChannelAdvisor

JULY 13, 2020

As the direct-to-consumer (D2C) movement rolls on with ever-increasing momentum, a few clear brand engagement strategies and successful trends are emerging. . In addition, brands with strategic growth plans understand when and how to capture and utilize that all-important first-party customer data. Pop-Up Shops.

Consumer 59

Consumer eCommerce Social Media Fashion 59

Retail TouchPoints

AUGUST 30, 2023

Building a relationship beyond just transactions will prevent customers from purchasing based solely on discounts, which can ultimately hurt a retailer’s bottom line. Companies with loyal customers understand their customers’ needs and deliver personalized experiences. Tip 6: Allow customers to shop where they are.

Shipping Costs 237

Shipping Costs Improvements Live Chat Retail 237

Retail TouchPoints

DECEMBER 23, 2022

Forrester also notes that over the past few years, retailers focused heavily on their ecommerce business and in-store fulfillment; as a result, they found out the hard way that their legacy and outdated technology stack impacted their agility and ability to respond to changing consumer behavior. Retail is already changing.

eCommerce 234

eCommerce Shipping Costs Retail Recommendation 234

Retail TouchPoints

AUGUST 24, 2022

These deficiencies can make the experience even more drawn out and cumbersome than waiting in line, leading the customer to ask if it’s even worth it in the first place. Use the data you have to your advantage. The same problem exists in ecommerce. This is a consideration that ecommerce businesses can’t overlook.

Payment Services 281

Payment Services eCommerce Shipping Costs Shipping 281

ChannelAdvisor

JULY 13, 2020

As the direct-to-consumer (D2C) movement rolls on with ever-increasing momentum, a few clear brand engagement strategies and successful trends are emerging. . In addition, brands with strategic growth plans understand when and how to capture and utilize that all-important first-party customer data. Pop-Up Shops.

Consumer 52

Consumer eCommerce Social Media Fashion 52

Optimizely

MAY 15, 2018

IRCE 2018 takes place from June 5 to 8 at McCormick Place West in Chicago and, with an agenda put together by the experts at Internet Retailer magazine, it’s a can’t-miss event for everyone in ecommerce. Your customers are on Amazon. consumers are using online marketplaces. Marketplaces in 2018 and What’s Coming in 2019.

Internet Retail 321

Internet Retail Magazine Customer Retention Online Retail 321

Dynamic Action

APRIL 25, 2024

Understanding consumer behavior and preferences through data analysis is crucial for successful market entry and expansion. 1] Still, this projected growth, paired with a burgeoning middle class with disposable income and growing consumer demand for Western clothing, makes India an attractive market to many brands.

Marketing 62

Marketing Retail Apparel Technology 62

Algopix

NOVEMBER 12, 2023

With the rapid evolution of technology and changing consumer behaviors, businesses are constantly seeking innovative strategies to gain a competitive edge. It revolves around providing timely information to both the business and its customers, enabling swift and informed decision-making.

Information 93

Information Customer Experience Technology eCommerce 93

365 Retail

JANUARY 11, 2024

Skroutz saw over 2 million unique consumers to make purchases from its marketplace in 2023, a projected 25% increase in sales year-on-year. To support its growth plans, Skroutz recognised the need to optimise its customer engagement, improving both the effectiveness of its campaigns as well as helping the CRM team operate more efficiently.

Merchant Services 68

Merchant Services Multichannel Events Reference 68

iVend

OCTOBER 16, 2023

As discretionary spend decreases in inverse proportion to cost of living increases, and consumers think more carefully about where they spend, retailers have to get really smart about strategies to win and retain their share of the market. iVend helps retailers iVend helps retailers to capture and analyse customer data.

POS 98

POS Payment Services Payments Omnichannel 98

ROI Revolution

MAY 6, 2021

With the rapid shifts that took place last year, 2021 will be about finding ways to reach wary consumers and filling your marketing toolbox with innovative strategies to stand out. Users are now required to provide explicit permission for apps to collect and share data. At an event on April 20th, Apple announced that Apple’s iOS 14.5

eCommerce 158

eCommerce Marketing Events Download 158