Retail TouchPoints

DECEMBER 16, 2021

Walmart has been enriching its shoppable content with several activations in 2021, including: A collaboration with So Yummy in May ; A partnership with magazine publisher Meredith announced in September; and Twitter’s first-ever shoppable livestream, which took place in late November.

Magazine 264

Magazine POS Technology Consumer 264

Optimizely

APRIL 5, 2018

Many B2C brands are making the leap and shifting away from retail and toward direct-to-consumer (DTC). But should your GPG brand start selling direct-to-consumer? What does it mean to shift to direct-to-consumer? Direct-to-consumer means exactly what it sounds like: using ecommerce platforms to sell products directly to buyers.

B2C 170

B2C Consumer Shipping Costs Supplies 170

MagentoBrain

FEBRUARY 21, 2023

Applying AI to digital marketing can effectively help optimize the consumer experience, increase consumers' favorability for the brand, and directly affect the brand's revenue. From the rise of UI/UX, we can see that many trends have emerged with only one purpose: to improve customer experience.

Customer Experience 52

Customer Experience Customer Marketing Payment Services 52

Retail TouchPoints

SEPTEMBER 2, 2022

To capitalize on this new market opportunity, brands and retailers must understand what Gen Z consumers want and expect from the brand experience. The Retail Influencer Network , an exclusive group of senior business leaders and influential investors and analysts founded by Berns Communications Group, will gather in New York City Sept.

Events 262

Events Magazine Consumer Fashion 262

Retail TouchPoints

OCTOBER 19, 2022

Klar n a is continuing to expand beyond payments as it looks to become “a starting point for every purchase” for its 150 million global consumers. Klarna’s new intelligent search tool compares thousands of websites to help consumers find the best price for any product and lists the results in an “orderly overview.”

Merchant Services 290

Merchant Services eCommerce Shipping Costs Multi-channel 290

Retail TouchPoints

MAY 14, 2024

Today’s consumers, especially Gen Z ( 73% ) and millennials ( 62% ), prefer to buy from a brand that offers interactive experiences that go beyond the standard ecommerce grid. And there’s no denying that video, whether live or recorded, is proving a powerful medium to create those experiences in digital environments.

Social Media 330

Social Media eCommerce Channel Events 330

Retail TouchPoints

SEPTEMBER 20, 2021

Consumers are no longer satisfied with just making a transactional product purchase from a brand; they crave a purchase from a brand they can get behind , a brand that has purpose, that works to build a sense of community, that offers consumers an interactive shopping experience. But what does that really mean?

Retail 279

Retail Food and Beverages Magazine Technology 279

Retail TouchPoints

MARCH 26, 2024

It was a strong sign that these groups, as well as individual consumers, are frustrated with “rainbow-washing,” the LGBTQ+ equivalent of “greenwashing” that sees companies pay lip service to the community but seemingly abandon it when that support becomes problematic.

Social Media 279

Social Media Books Magazine Retail 279

Retail TouchPoints

AUGUST 7, 2020

Amazon relied on the last-minute tactic it has used with Prime Day to try to keep competitors in the dark, so consumer media were not alerted until the sale was under way, and some miscommunication ensued. In contrast to Prime Day, though, Amazon’s Summer Sale is available to all shoppers, not just Prime members.

eCommerce 256

eCommerce Magazine Events Management 256

Retail TouchPoints

DECEMBER 2, 2021

Before arrival, guests select the clothes they wish to try on, and an employee preps the dressing room so that it is ready when the customer gets there. Within these dressing rooms, there is also an opportunity to incorporate technology that elevates the customer experience while amplifying the level of personalization.

Retail 317

Retail Clothing Magazine Technology 317

Retail TouchPoints

FEBRUARY 21, 2024

Stores also include a curated product mix that includes personal care items, apparel, snacks and refreshments, books, magazines and gifts, to ensure there’s an array of products that meet the needs of all possible visitors. The key is getting the “fundamentals” of good retailing right, according to Kloor.

Gifts 263

Gifts Beauty and Health Payment Services Payments 263

Groove

OCTOBER 6, 2020

They also hoped to decrease the amount of manual ship week entry and web transaction errors that consumed internal resources. We created a custom eCommerce integration which requires orders to be placed through BigCommerce, making BigCommerce the central point of sale. The Solution. We used BigCommerce to decrease page load times.

BigCommerce 370

BigCommerce Operations Magento B2B 370

Retail TouchPoints

JUNE 1, 2022

This changes how retailers and CPGs think about sales of impulse items (candy, chips, beverages, magazines, etc.) Consumers are learning that the prices retailers charge for items purchased online are actually higher, and delivery to home can come at a cost of $15 to $20 all in. The bad news? typically sold near cash registers.

Retail 299

Retail Games Magazine Demo 299

Optimizely

MAY 15, 2018

IRCE 2018 takes place from June 5 to 8 at McCormick Place West in Chicago and, with an agenda put together by the experts at Internet Retailer magazine, it’s a can’t-miss event for everyone in ecommerce. Your customers are on Amazon. consumers are using online marketplaces. Marketplaces in 2018 and What’s Coming in 2019.

Internet Retail 321

Internet Retail Magazine Customer Retention Online Retail 321

RTP blog

AUGUST 2, 2019

Regardless of what you’re planning, what connects all of your holiday customer experiences is content. Content is the currency for customer engagement, from top of the funnel acquisition to retention and loyalty. Mr Porter, an international menswear seller, serves up sartorial savvy in its online lifestyle magazine.

Multi-channel 150

Multi-channel eCommerce Channel Presentation 150

iVend

AUGUST 10, 2021

According to industry experts The Grocer magazine, UK supermarkets continue to see high levels of growth. iVend Supermarket iVend helps supermarkets offer uninterrupted service to their customers. Brick and mortar stores – the customer experience. year on year. Personalisation and loyalty.

Payment Services 100

Payment Services Retail Magazine Customer Experience 100

Optimizely

DECEMBER 20, 2018

Customers trust fashion marketplace Need Supply to curate the latest styles for them because their editorials read just like the kind of articles you’d get in high fashion magazines like Vogue. Online fashion marketplace Orchard Mile recognized that consumers are impatient. How do you do that?

Online Retail 259

Online Retail Marketing Retail Fashion 259

GetElastic

MARCH 9, 2022

The subscription model is common for all types of digital content - software, gaming, e-newspapers, e-magazines, telco services and streaming content (Netflix, Hulu, Spotify). Says the teen founder “I designed Summly because I felt that my generation wasn’t consuming news in the traditional way any more.". Subscriptions.

Payments 78

Payments Magazine Micropayment Games 78

GetElastic

FEBRUARY 26, 2019

Automation is a powerful and strategic tool for brands looking to scale their retail offering, from large supermarkets working to automate their stock replenishment process, to consumers themselves installing Amazon Dash Buttons within their homes, is auto-replenishment really the future of retail?

Retail 141

Retail Subscription Technology Magazine 141

GetElastic

JUNE 4, 2019

Subscription companies face threats from online direct-to-consumer retailers. The gap in fees and usage of so many different services will drive breakage as people manage their personal finances,” writes Tim Ray of YFS Magazine. Three key areas to master for exceptional customer experience. Customer-centered culture.

Subscription 142

Subscription Payments Payment Services eCommerce 142

Kissmetrics

MARCH 16, 2021

Advertisers were quick to jump on this trend, and Americans began seeing tourist ads show up in their favorite print magazines and newspapers, making travel one of the most sought-after experiences of modern life. However, modern consumers aren’t looking in print magazines to find travel inspiration.

Travel 257

Travel Magazine Customer Retention Customer 257

365 Retail

FEBRUARY 23, 2022

Subscription services really took off in 2020 thanks to a combination of lockdown driving online shopping, consumers’ desire to save money, and the innate convenience of the subscription model. 45% of consumers streamed live television at least weekly, up from 20% in 2017. . The end of cancel(lation) culture.

Subscription 104

Subscription Payment Services Marketing Multi-channel 104

Optimizely

AUGUST 21, 2017

On a panel with successful online brands including Mizzen+Main , M.Gemi and Bombas , all shared experiences creating pop-up stores, opening a few brick-and-mortar locations, or partnering with existing stores. Marketplaces offer a new way to reach consumers. “In These marketplaces offer a whole new way to reach consumers. .

Mobile 180

Mobile Magazine Fashion Omnichannel 180

ESW

APRIL 15, 2019

Social shopping is where eCommerce meets social media in a practical way for consumers. Social shopping is an emerging way to streamline social media marketing material and consumers’ desire for an efficient shopping process. Consumers pay more attention to social media, personal networks, and blogs than to branded publications.”.

eCommerce 113

eCommerce Social Media Payment Services Gifts 113

Sailthru

FEBRUARY 8, 2019

Retailers implementing AI-based products have the opportunity to leapfrog their competition by offering smarter customer experiences in real time. You can’t talk about AI in 2019 without mentioning Alexa and Campbell’s was the first consumer brand to launch a skill for Amazon’s voice assistant back in 2015.

Retail 92

Retail Magazine Customer Retention Recommendation 92

Retail TouchPoints

MAY 30, 2024

In fact, 53% of shoppers under 45 years old prefer self-checkout options , and 89% of consumers of any age like the idea of a digital receipt. The most effective way to strengthen the customer experience is to elicit feedback. Yet, since customers are often in a rush, it can be challenging to gather valuable feedback.

Point of Sale 264

Point of Sale Customer Experience Payment Services Magazine 264

ESW

JULY 1, 2019

You can convince consumers that your products will make them happier with a more sophisticated website. 67% of consumers say that the quality of a product image is ‘very important’ in selecting and purchasing the product.” “People are wired to value images,” says Michael Del Gigante , President and Creative Director at MDG Advertising. “67%

Small Business Retail 60

Small Business Retail Customer Retention Accessories Magazine 60

SellBrite

MAY 3, 2021

If your suppliers are outside of your or your customers’ locations, orders may be slow to deliver. This can affect pricing and customers’ experience with your store. To start out dropshipping, you’ll need to select plugins that support payments and help with marketing , customer experience , maintenance , security , and taxes.

WooCommerce 163

WooCommerce Shipping Costs Merchant Services Payment Services 163

Retail TouchPoints

FEBRUARY 8, 2021

But as with many innovations, voice offers both an opportunity and a threat — there is a risk that the voice intermediary will take the retailer’s place in the customer relationship, thus becoming a gatekeeper that influences consumers on where to shop, and not necessarily with you!

Customer 130

Customer Retail eCommerce Subscription 130

OrderDynamics

AUGUST 9, 2018

Experience: The Reason Customers Still Shop In-Store. For many of the same reasons the traveller chooses a scenic route when travelling, the customer pursues the journey to the physical store. Customer experience remains the critical retail component for shopping in-store. Related: Ship-from-Store.

Omnichannel 52

Omnichannel Travel Retail Magazine 52

UpSellIt

MARCH 6, 2019

PCH, as it’s often referred to, started in a time when many consumers subscribed to magazines via house calls from door-to-door salesmen. Here are a few ways to incorporate gamification into your customer experience. Rewards programs are a great way to create returning customers. Rewards Programs.

Customer 63

Customer Shipping Costs Games Magazine 63

Whisbi

JULY 11, 2019

Thanks to the inherent value for both consumer and business, Conversational Marketing is projected to be worth $1.25 When done right, customers feel heard and have easy access to the answers they need to make a purchase. Give customers what they want and save time and money as a business. billion by 2025.

Marketing 68

Marketing Magazine Social Media Consumer 68

BigCommerce

AUGUST 10, 2018

It is what Lucky Magazine always strived to be. Outside of the B2B scope, the main purpose of this strategy is to build a brand with high customer lifetime value, i.e. a fantastic customer experience from awareness through retention. And you’ll need a whole lot more than just a checkout experience.

eCommerce 365

eCommerce WooCommerce BigCommerce Download 365

Smile.io

FEBRUARY 16, 2022

Here are a few issues with owned media: Customers are slowly trusting brands less and less and looking outside the brand for authentic reviews. You can work around this by being very human and authentic throughout your customer experience. Franc's press coverage in an article in Canadian women’s magazine Chatelaine.

Social Media 84

Social Media Marketing Blog Channel 84

ESW

DECEMBER 3, 2018

This is the promise of direct-to-consumer business models. By cutting out an intermediate retailer, brands get to shape their customers’ shopping experiences for themselves. This creates new opportunities to build brand-customer relationships and new opportunities to grow revenue. Doing so is easier said than done.

Payments 94

Payments eCommerce Payment Services Mobile 94

retailnext

SEPTEMBER 19, 2019

Therefore, the ability to understand the consumer, effectively manage costs and create a flexible business model become important success factors. The strategy of retailers should be directed precisely at the mapping of their activities in the impressions and evaluations of consumers.

Marketing 52

Marketing Retail Payment Services Omnichannel 52

ESW

DECEMBER 17, 2018

If smart marketing builds qualified leads and UX increases conversions, focusing on user trust can help you earn loyal repeat customers. This third and final post in our series on driving revenue offers specific steps a direct-to-consumer brand can take to earn customer loyalty. Never let your employees be about ‘the policy.’

Payments 84

Payments Payment Services eCommerce Shipping Costs 84