Retail TouchPoints

NOVEMBER 11, 2021

Curious about how consumer attitudes and behaviors are evolving? What consumers really want from brands and retailers. EY (Ernst & Young) has been tracking changing consumer sentiments since the onset of COVID-19 and will soon launch its 8 th Future Consumer Index. 17 from 1:20 to 2:10 p.m. 17 from 12 to 12:30 p.m.

Merchant Services 342

Merchant Services Cryptocurrencies Payments Payment Services 342

Retail TouchPoints

FEBRUARY 28, 2023

There’s no question that rising prices have altered consumer behaviors. Our recent survey of North American, UK and APAC consumers — which is the basis of an upcoming Eagle Eye report — found similar trends globally: 61% of shoppers worldwide are using money-saving tactics like seeking out on-sale items and coupons more often.

Retail 289

Retail Books Consumer Social Media 289

Optimizely

APRIL 5, 2018

Many B2C brands are making the leap and shifting away from retail and toward direct-to-consumer (DTC). But should your GPG brand start selling direct-to-consumer? What does it mean to shift to direct-to-consumer? Direct-to-consumer means exactly what it sounds like: using ecommerce platforms to sell products directly to buyers.

B2C 170

B2C Consumer Shipping Costs Supplies 170

365 Retail

JUNE 7, 2023

That’s according to new research from omnichannel customer engagement platform SAP Emarsys to mark the launch of its Mobile Wallet. This generational difference appears to be driven by the loyalty benefits offered by mobile wallets, with 93% of consumers using a mobile wallet-based loyalty programme.

Omnichannel 98

Omnichannel Mobile Customer Loyalty Channel 98

Retail TouchPoints

MAY 18, 2021

with Instagram-worthy interiors that are driving up neighborhood property values and attracting luxury consumers. To stand out in a cannabis retail environment, design and product often work hand in hand to tell the brand story and connect with consumers looking for a lifestyle brand to complement their personal style. Experience.

Jewelry 299

Jewelry Customer Experience Customer Loyalty Point of Sale 299

Retail TouchPoints

MARCH 11, 2024

New research from the Kearney Consumer Institute (KCI) indicates that there are clear distinctions between loyal customers and brand superfans, which creates even more opportunity for brands to build and nurture shopper relationships — and influence buying behaviors. Brands need to be more honest about what loyalty really means.

Social Media 264

Social Media Consumer Reference Definition 264

Retail TouchPoints

SEPTEMBER 21, 2021

The 15 sessions covered a wide range of topics, so to make it easier to browse we’ve organized the sessions into four categories: Holiday 2021 forecasts and how best to prepare for 2022; Building loyalty with connected consumer experiences; Key ecommerce and digital marketing trends; and Embedding innovation within your retail organization.

Payments 272

Payments Payment Services Customer Experience Social Media 272

Wiser

APRIL 26, 2022

Visual merchandising strategies like marketing displays in-store or online can draw in customers and increase foot-traffic. Having a well-planned store layout and monitoring your inventory makes it easier for consumers to find your products and increases the number of products purchased. 2: Omnichannel Buying Experiences.

Customer Loyalty 146

Customer Loyalty Omnichannel Customer Experience Improvements 146

Retail TouchPoints

MARCH 5, 2024

Every brand is fighting to win and keep customer loyalty, and True Religion is no different. The entire Go There campaign was fashioned around consumer insights. Number two, we know our consumers are inspired by athletes. People are tired of the same old ad campaigns; they want to be inspired.

Fashion 264

Fashion Travel Multi-channel Games 264

365 Retail

JUNE 7, 2023

Amperity , the leading enterprise customer data platform (CDP) for consumer brands, has announced Forever 21 has selected Amperity to ‘maximise the value’ of its omnichannel customer data. With Amperity, Forever 21 will be able to provide more relevant, personalised customer experiences.

Customer Experience 70

Customer Experience Customer Customer Data Customer Loyalty 70

Retail TouchPoints

SEPTEMBER 3, 2020

During the busy holiday season, digital return rates can spike to 30% ; and Return policies and experiences have a significant impact on customer loyalty. In a survey of consumers conducted by Doddle , 84% said a positive returns experience encourages them to shop with a retailer again. Returns is just one example.” .

Shipping Costs 334

Shipping Costs eCommerce Merchant Services Retail 334

Kissmetrics

JANUARY 17, 2022

This is a technique marketers use to divide their list into smaller groups or segments. Segmentation helps brands to understand their customers better and target their products accordingly. One-to-one personalized marketing is all about reaching out to a customer. Customers Prefer Personalized Messages. Segmentation.

Marketing 273

Marketing Recommendation Social Media Improvements 273

Retail TouchPoints

JANUARY 25, 2023

That means brick-and-mortar is still going strong, and not just because consumers are eager to get out of the house again. These spaces can be permanent in-store features or they can be pop-ups in stores and in other locations where customers spend time. When these consumers feel catered to, it creates more loyalty.

Retail 230

Retail Sporting Goods Department Stores Consumer 230

UpSellIt

AUGUST 23, 2023

Personalization has become a key element for ecommerce brands to stand out and create meaningful connections with their customers. With ever-evolving technologies and shifting consumer behaviors, it’s crucial to implement effective targeting tactics to maximize your sales potential.

eCommerce 126

eCommerce Recommendation Omnichannel Customer Data 126

UpSellIt

FEBRUARY 26, 2024

Upsellit is a leading conversion optimization partner and we help brands collect new-to-file leads, recover lost sales and boost customer loyalty. Message Delivery Our omnichannel strategy keeps your brand front and center for your audience, regardless of their preferred device.

Customer Loyalty 108

Customer Loyalty Conversion Optimization Shopping Carts Technology 108

Wiser

MARCH 7, 2024

The speakers shared their frontline experiences and the strategic pivots they made to keep pace with the rapidly changing consumer expectations and market dynamics. Observations indicate a return to pre-pandemic buying patterns, with expectations aligning more closely with consumer behaviors seen in 2019.

Retail 78

Retail Technology Customer Experience Operations 78

GetElastic

AUGUST 18, 2021

1) M-Commerce is on the rise: Mobile has continued to transform the B2B landscape, with more and more consumers demanding seamless, aesthetic, and flexible mobile experiences. Google recently partnered with The Boston Consulting Group (BCG) to research how mobile has been impacting B2B customers and organizations.

B2B 145

B2B eCommerce Payment Services Marketing 145

Korona

NOVEMBER 30, 2022

Loyalty programs offer rewards, discounts, or other special incentives designed to encourage customers to purchase a store’s or brand’s products and build trust with them. They, therefore, provide a wealth of information about customer preferences that is valuable to your future marketing strategies. .

Customer Loyalty 52

Customer Loyalty Retail Shipping Costs Social Media 52

Dynamic Action

SEPTEMBER 21, 2017

21, 2017— DynamicAction , provider of the most advanced data analytics solution specifically designed for retailers, today announced that Destination XL Group, Inc. About Destination XL Group, Inc.: Destination XL Group, Inc. a subsidiary of Destination XL Group, Inc. SILICON VALLEY­: Sept.

eCommerce 48

eCommerce Retail Apparel Specialty Retailers 48

RetailMinded

OCTOBER 27, 2022

This strategy can help them improve efficiency, provide the utmost customer experience, and stay competitive. For example, retail businesses now integrate omnichannel strategies like M-commerce or mobile commerce to enable mobile shopping. This allows you to deliver a better impression to consumers.

Payment Services 98

Payment Services Mobile Payments Retail Mobile 98

Smile.io

FEBRUARY 2, 2024

  In this loyalty report, we dig into the growth of ecommerce brands through key indicators such as Smile generated value, customer lifetime value (CLV), repeat customer rate, average order value (AOV), purchase frequency (PF), and loyalty ROI. Median Loyalty ROI by Industry. YoY increase. Leverage Smile.io

Customer Loyalty 87

Customer Loyalty eCommerce Customer Merchant Services 87

iVend

JUNE 26, 2020

The system addresses their operational needs for Point of Sale, Customer Loyalty Programming, and provides remote head-office visibility into enterprise-wide operations. COLDWEAR joins other retailers using iVend Retail in the travel and apparel verticals, including Samsonite, Havaianas, Asics, Capezio, and Vestis Fashion Group.

Travel 70

Travel Apparel Accessories Customer Loyalty 70

iVend

JUNE 26, 2020

The system addresses their operational needs for Point of Sale, Customer Loyalty Programming, and provides remote head-office visibility into enterprise-wide operations. With a primary need for platform flexibility and integration to their existing ERP and eCommerce platforms, iVend Cloud proved to be an excellent match.

Travel 52

Travel Apparel Accessories Customer Loyalty 52

iVend

JUNE 26, 2020

The system addresses their operational needs for Point of Sale, Customer Loyalty Programming, and provides remote head-office visibility into enterprise-wide operations. Clarence Lee, Chief Operating Officer at Lee Yin Group (COLDWEAR) . Arvindeep Singh, Channel Sales Manager for CitiXsys-iVend Retail .

Travel 52

Travel Apparel Accessories Customer Loyalty 52

iVend

JUNE 26, 2020

The system addresses their operational needs for Point of Sale, Customer Loyalty Programming, and provides remote head-office visibility into enterprise-wide operations. Clarence Lee, Chief Operating Officer at Lee Yin Group (COLDWEAR) . Arvindeep Singh, Channel Sales Manager for CitiXsys-iVend Retail .

Travel 52

Travel Apparel Accessories Customer Loyalty 52

iVend

JUNE 26, 2020

The system addresses their operational needs for Point of Sale, Customer Loyalty Programming, and provides remote head-office visibility into enterprise-wide operations. Clarence Lee, Chief Operating Officer at Lee Yin Group (COLDWEAR) . Arvindeep Singh, Channel Sales Manager for CitiXsys-iVend Retail .

Travel 52

Travel Apparel Accessories Customer Loyalty 52

Kibo

DECEMBER 14, 2021

Now, this generation is entering its prime spending years, and as millennials age into their 30s and 40s, they will be an increasingly important consumer group. Merchants are shifting toward a fast and efficient customer digital shipping experience to meet the demands of the millennial shopper.

Social Media 62

Social Media Retail Mobile Omnichannel 62

Retail TouchPoints

SEPTEMBER 7, 2023

The pace of technological change — as well as consumers’ increasing demand for always-on-shopping, anytime, anywhere — has left some retailers struggling to innovate digitally to meet customers’ evolving wants and needs. The customer experience is changing — and faster than ever. MACH helps them do it — and fast.

Customer Experience 290

Customer Experience Technology Customer Retail 290

Ecommerce Platforms

MARCH 14, 2023

The company has earned millions of dollars in private equity and funding, from groups who support the Evercommerce vision. Business management solutions: Use a host of industry-tailored workflow solutions to meet with the growing demands of tech-enhanced consumers. Simplify billing, streamline daily business operations.

Payment Services 104

Payment Services Payments Beauty and Health Electronics 104

Retail TouchPoints

MAY 10, 2024

Getting and managing the right information for your product catalogs is a time-consuming task, and you aren’t 100% sure your data meets the quality standards necessary to keep each sale from becoming a return: accurate, complete and up-to-date. Sharing live systems makes group sessions more productive overall. Does this sound familiar?

eCommerce 290

eCommerce Management Information Customer Loyalty 290

Omnisend

APRIL 15, 2021

To explain what customer engagement marketing is, you first need to understand what customer engagement provides for a business. It creates a beneficial customer experience whereby the consumer is loyal to and engages with a brand. Various methods create this experience, forming the foundation of customer engagement.

Live Chat 78

Live Chat Customer Marketing Social Media 78

Korona

NOVEMBER 10, 2022

While raising prices during uncertain economic times is not unheard of and may even be expected, it is not always the best option, especially when consumer spending is likely to decline. . Additionally, the success rate of selling to a customer you already have is 60-70%, while the success rate of selling to a new customer is 5-20%.

Shipping Costs 52

Shipping Costs Online Retail Payment Services Merchant Services 52

Kissmetrics

AUGUST 6, 2021

This way, you can ensure each touchpoint is meaningful, resulting in a positive CX and, ultimately, higher customer retention rates. Design an Effective Customer Loyalty Program. Part of your customer journey must include creating a customer loyalty program. Define the rules of your loyalty program.

Customer Retention 302

Customer Retention Customer Payment Services BigCommerce 302

OracleBlogs

APRIL 17, 2020

As we look ahead to the re-opening of retail stores, we expect to see a change in consumer shopping behavior and how the purchased product will be collected. We are in constant communication with our customer community through the Oracle Retail User Group and Advisory Boards.

Fulfillment 66

Fulfillment Shipping Costs Shipping Order Fulfillment 66

Dynamic Action

SEPTEMBER 11, 2017

Leveraging customer data, they are able to achieve one view of the the customer to identify buying habits, purchase history, purchase frequency and spend—and then turn that data into a customized shopping experience that pleases the consumer and fortifies a lasting customer relationship.

Operations 59

Operations Shipping Costs Retail Merchant Services 59

Korona

JUNE 8, 2022

So keeping up with the latest retail technology is paramount to delivering an impeccable customer experience, managing a large inventory, and optimizing your ordering and pricing. In fact, when it comes to customer service, Nextiva found that 89% of consumers have switched to a competitor after a bad customer experience.

Technology 52

Technology Payment Services Payments Retail 52

Ecommerce Platforms

APRIL 1, 2022

Some brands are committed to building omnichannel marketing campaigns with email at the core. Constant Contact integrates with your eCommerce platform to sync your contacts and send emails based on their consumer habits and activity. So, which is best? Others want to design complex automated email sequences. The Email Plus Plan.

Marketing 104

Marketing Live Chat Social Media Mobile 104