Retail TouchPoints

JANUARY 23, 2024

The positive vibe of the show was largely driven by retail executives’ obvious eagerness to explore which new technologies would help them maximize customer retention and business growth in 2024. Is the digitization of in-store experiences driving a context collapse for consumers? The top five themes include: 1.

ACH 236

ACH Multi-channel Technology Customer Retention 236

Omnisend

JANUARY 8, 2024

Reading Time: 8 minutes A common misconception about repeat customers is that they only respond to crazy discounts. While providing discounts is an effective strategy to encourage returning customers, it’s neither the only nor the best way. Returning customers also benefit your reputation, strengthening your market position.

Customer 88

Customer Customer Retention Social Media X-cart 88

Retail TouchPoints

AUGUST 28, 2023

billion consumers worldwide. For the back-to-school season, 42% of consumers say they are spending more, but 57% are trading down for lower prices,” said Caila Schwartz, Director of Consumer Insights and Strategy for Retail and Consumer Goods at Salesforce during an Aug. trillion in online sales. 22, 2023 briefing.

Shipping Costs 216

Shipping Costs Gifts Fulfillment Consumer 216

ChannelSale

DECEMBER 1, 2023

A key marketing concept is the consumer journey. By comprehending and utilizing each phase, businesses can sell their products more successfully, increasing sales and customer retention. Awareness The Awareness stage of the consumer experience is when potential customers first become aware of their needs, problems, or both.

Consumer 52

Consumer Management Demo SEO 52

Kissmetrics

FEBRUARY 22, 2021

Customer retention isn’t just another vanity metric. The longer a customer stays with your business, the more revenue they generate. In financial services, a 5 percent increase in retention results in a 25 percent increase in profits. How Establishing an Involvement Level Impacts Customer Retention.

Customer Retention 279

Customer Retention Document Improvements Information 279

Retail TouchPoints

JULY 5, 2022

As consumers have turned to more sources to shop, retailers have diversified their commerce and marketing strategies. Prediction 1: Retailers will continue to balance customer acquisition and retention. At the same time, they will build out more robust retention toolkits that represent the diverse behaviors of consumers.

Omnichannel 248

Omnichannel Fulfillment Customer Retention Channel 248

Retail TouchPoints

MARCH 10, 2023

The internet and passively collected browsing behaviors have given many companies a low-cost way to track and observe customer behavior online. Third-party cookies have been an incredibly important tool to collect incredible volumes of consumer behavior data. It’s no longer an easy way to collect consumer behavior data.

Marketing 227

Marketing Customer Retention Consumer Information 227

RetailMinded

JULY 29, 2023

According to McKinsey & Company , 75% of consumers are exploring new shopping behaviors, indicating a significant change in their preferences and priorities. Understanding Changing Consumer Behavior The retail industry is undoubtedly no longer what it used to be; customer shopping habits and preferences are quickly changing.

Payment Services 52

Payment Services Consumer Retail Social Media 52

RetailMinded

JULY 29, 2023

According to McKinsey & Company , 75% of consumers are exploring new shopping behaviors, indicating a significant change in their preferences and priorities. Understanding Changing Consumer Behavior The retail industry is undoubtedly no longer what it used to be; customer shopping habits and preferences are quickly changing.

Payment Services 52

Payment Services Consumer Retail Social Media 52

lateshipment

FEBRUARY 6, 2024

As a merchant, you initiate and perform a list of activities that contribute to said success — be it by improving the shopping experience, coming up with offers, or leveraging tools. One such measure is Customer Lifetime Value, which provides insights into aspects like customer satisfaction, repeat shopping, and revenue generation.

eCommerce 130

eCommerce Customer Customer Retention Merchant Services 130

Retail TouchPoints

DECEMBER 20, 2021

While many companies have gone the route of traditional vendor partnerships, some brands are bringing social commerce tools in-house via acquisition. The acquisition will give Nu Skin affiliates access to robust social selling tools and features so they can effectively sell to their communities. “We

Social Media 235

Social Media Customer Retention Technology B2C 235

Retail TouchPoints

JUNE 29, 2021

After the initial rush to stock up on essential goods in the early months of the pandemic, traditional brick-and-mortar operations experienced decreased foot traffic in-store as consumers turned to grocery delivery services and ecommerce to secure items they needed from the safety of their homes.

Payment Services 225

Payment Services Retail Customer Retention Payments 225

Retail TouchPoints

SEPTEMBER 19, 2022

What it doesn’t sound like is a recipe for providing the superior customer service today’s consumers demand. Yet it’s these front-line workers that are the ones your customers engage with most and set the tone for the shopping experience. In today’s retail environment, multiple tools can substitute for traditional methods.

Marketing 232

Marketing Retail Information Customer Retention 232

Retail TouchPoints

AUGUST 15, 2022

New research from PwC has found that three in 10 customers are more likely to try a new brand — and that number is even higher among younger consumers. But winning (and keeping) customers’ loyalty is no longer confined to programs and points. Collect and Leverage First-Party Data . Stand Out Beyond Free Shipping .

Customer Loyalty 198

Customer Loyalty Customer Retail Shipping Costs 198

Wiser

NOVEMBER 1, 2023

Remarketing is a powerful tool that enables retailers to reconnect with website visitors who have previously engaged with their online storefront without making a purchase. By leveraging these types of remarketing techniques, businesses can foster deeper connections with potential customers, thus increasing the likelihood of conversions.

Customer 146

Customer Customer Retention Shopping Carts Conversion Optimization 146

Retail TouchPoints

DECEMBER 18, 2020

The resulting lockdowns and shelter-in-place orders have caused a shift in buying behavior among American consumers. Varying product availability has been a key reason for these changing buying decisions, prompting consumers to choose between need and preference. Overpay for unnecessary manufacturing tools and costs will climb.

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Supplies Shipping Costs Operations Customer 246

Retail TouchPoints

JULY 1, 2021

No, of course not; we still need them in place for various legitimate reasons, i.e., ensuring drug companies do not take advantage or lie to their customers or overstep consumer privacy civil rights. It provides them with a tool to focus on current customers’ traffic vs. leveraging illegal mediums to attract new customers.

Customer Loyalty 179

Customer Loyalty Customer X-cart Customer Retention 179

365 Retail

APRIL 20, 2024

As the retail landscape evolves, refive is leading the charge in enhancing revenue and customer retention for brick-and-mortar stores. Join them at the Retail Technology Show at London’s Olympia on April 24 & 25, 2024, where they will demonstrate pioneering solutions designed to transform customer engagement.

Technology 57

Technology Retail Customer Retention Customer Data 57

Retail TouchPoints

SEPTEMBER 29, 2021

While subscriptions have been an option for consumers in a number of retail environments — from apparel and pet supplies to media consumption — the COVID-19 pandemic accelerated the adoption of subscriptions in a variety of industries that turned to payment technology to adapt their business.

Subscription 274

Subscription Payment Services Payments Automotive 274

Groove

NOVEMBER 12, 2020

From there, tailor individual shopping experiences to help accelerate the consumer purchase decision process or nurture them post-purchase. Take advantage of this opportunity to save big and earn more by nurturing and rewarding your current customers. We encourage you to leverage a tool that is multi-faceted, like Smile.io.

Customer Experience 356

Customer Experience Improvements Customer Social Media 356

Retail TouchPoints

MAY 28, 2021

Thoughts of poor customer service probably ring a bell in your own mind, and these opinions are hard to change — but there is hope. Customer service is changing rapidly to meet consumer behavior, providing smoother, more integrated experiences than ever before. 3 Data-Backed Reasons why Customer Service is Essential.

Payment Services 163

Payment Services Games Live Chat Customer 163

Retail TouchPoints

JULY 15, 2022

Now, however, with disposable incomes squeezed and purchases becoming more considered than ever before, it’s important for larger brands to learn from the agility and mindset of microbrands to improve customer retention and success in an increasingly competitive retail landscape. Reflecting the growing?

Small Business Retail 241

Small Business Retail Social Media Retail Leisure 241

Retail TouchPoints

AUGUST 7, 2023

Developing your digital marketplace should be an ongoing process that allows you to stay nimble, by collaborating with your marketplace partners to offer a variety of products and services for your customers. Customers benefit from being able to pay as they go for the technology they are consuming.

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Subscription B2B Mobile Customer Experience 222

Kissmetrics

JANUARY 17, 2022

For example: they personalize subject lines companies send them to welcome new customers and acknowledge orders they target consumers who’ve abandoned carts. For further personalization, businesses can use their data and track consumers’ behavior to tailor the emails and increase the chances of a purchase.

Marketing 273

Marketing Recommendation Social Media Improvements 273

Kissmetrics

MAY 18, 2021

This is done through A/B testing , data analysis, customer journey mapping , consumer research, and more. Using a combination of these tools and pairing them with a testing schedule is one of the most effective ways to improve your website conversion rates. First, CRO programs can be costly and time-consuming.

eCommerce 280

eCommerce SEO Improvements Document 280

RETAIL MANAGEMENT SOFTWARE

DECEMBER 24, 2021

The Retail market landscape has seen significant changes in retail trends and shifts in consumer behavior since the coronavirus breakout, but the industry now appears more optimistic about the growth prospects. Consumers want it now, and they can get it now with online shopping, which is available 24 hours a day, seven days a week.

Consumer 94

Consumer Retail Social Media Payment Services 94

Smile.io

APRIL 6, 2023

Let’s say you noticed your business wasn’t acquiring as many new customers as you expected, and you want that to change. Well, believe it or not, one of the most sustainable ways to improve your customer acquisition cost is through customer retention. What is Customer Retention, and Why is it Important?

Customer 97

Customer Customer Retention Blog eCommerce 97

Algopix

APRIL 14, 2024

In the fast-paced world of eCommerce, where trends evolve overnight and consumer behavior shifts at the drop of a hat, the role of marketing leaders is more crucial than ever. Her strategic insights help businesses to innovate and thrive in the digital era, focusing on integrating new technologies to enhance consumer experiences.

eCommerce Marketing 114

eCommerce Marketing eCommerce Marketing Toys 114

lateshipment

NOVEMBER 26, 2023

Enter “Brand BFF” or repeat customer, a win-win situation for your customers and your business. Why Focus on Customer Retention? To give you a little motivation, here are some of the benefits that you can stand to gain by increasing your customer retention rates.

Shipping Costs 130

Shipping Costs eCommerce Order Fulfillment Shipping 130

Optimizely

DECEMBER 20, 2018

Online fashion marketplace Orchard Mile recognized that consumers are impatient. Using the “My Mile” feature, consumers can filter the exact items they want to see according to brand, category, and size. Glambot: Focus on customer retention.

Online Retail 259

Online Retail Marketing Retail Fashion 259

Payoneer

FEBRUARY 22, 2019

While bringing in new customers is important, over 40% of a business’s profits come from existing customers. As a result, customer retention is just as important, if not more so, then acquisition. Put Customer Experience First. Find the reward system that is right for your business and stick with it.

Customer Retention 20

Customer Retention Customer Shipping Costs Social Media 20

GetElastic

NOVEMBER 9, 2021

They expect more self-service options to avoid calls or emails and better business tooling; ultimately, they want a shift to a digital sales experience –an intuitive platform that anticipates their needs as a human representative once did. Maturity influences decision making: Another key insight involves the digital maturity of buyers.

B2C 146

B2C B2B Customer Retention Subscription 146

Groove

DECEMBER 3, 2020

If you're not using an automated workflow to streamline your marketing efforts, continue reading to discover how eCommerce automation can be used to attract, engage and delight customers at any stage of the buyer's journey. Automated Workflow: How Does It Work? Attracting Your Audience. Conclusion.

X-cart 221

X-cart Customer Retention Shopping Carts eCommerce 221

Retail TouchPoints

SEPTEMBER 21, 2021

The 15 sessions covered a wide range of topics, so to make it easier to browse we’ve organized the sessions into four categories: Holiday 2021 forecasts and how best to prepare for 2022; Building loyalty with connected consumer experiences; Key ecommerce and digital marketing trends; and Embedding innovation within your retail organization.

Payments 219

Payments Payment Services Customer Experience Social Media 219

365 Retail

AUGUST 30, 2022

Are more customers likely to join loyalty schemes because of the cost-of-living crisis? According to pay.uk , most consumers have emerged from the pandemic with an unwavering sense of loyalty to the their favourite brands. Customer retention. Cheetah Digital’s Jamshed Mughal, Global Head of Strategy, discusses.

Customer Retention 104

Customer Retention Subscription Consumer Channel 104

RetailMinded

SEPTEMBER 30, 2023

With the rise of online shopping and ever-increasing consumer choices, retailers must go beyond the transactional and create experiences that resonate with their audience. The selection of a color palette isn’t just about aesthetics; it invokes psychological responses in consumers.

Customer 96

Customer Retail Customer Retention Recommendation 96

Kissmetrics

FEBRUARY 17, 2021

Neuromarketing is a branch of marketing that integrates consumer phycological principles with marketing best practices. I’ve talked a lot before about consumer psychology, both on my blog and elsewhere. While consumer psychology has been around a long time, neuromarketing is a relatively new field. What am I doing wrong?

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Customer Retention Article Marketing Other 303