Retail TouchPoints

JANUARY 24, 2024

Millennials and Gen Z want not only attractive stores but also a dynamic, engaging environment — creating a threshold effect, drawing people in from the storefront window with the promise of an experiential journey and memorable impact. This not only attracts customers back to physical spaces but also enhances the overall shopping experience.

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Retail TouchPoints

SEPTEMBER 29, 2022

The marketplace, powered by Mirakl , is key piece of Macy’s turnaround strategy aimed at transforming the department store into a digitally led, omnichannel retailer. At launch, 20% percent of marketplace sellers and brands are from underrepresented enterprises. “Our

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Omnichannel Department Stores Toys Apparel 189

Retail TouchPoints

NOVEMBER 6, 2023

To position themselves as the ultimate holiday shopping destinations, Nordstrom and Nordstrom Rack are doubling down on helpful services, compelling brand partnerships and unique in-store shopping experiences. Cardmembers in select markets will have access to free two-day shipping.

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Gifts Department Stores Shipping Events 193

Kibo

OCTOBER 8, 2021

By now, most retailers understand that customer experience (CX) is a priority when it comes to ecommerce. According to the survey , 45% of respondents listed customer experience as their number one priority. According to the survey , 45% of respondents listed customer experience as their number one priority.

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eCommerce Fulfillment Omnichannel Department Stores 62

Retail TouchPoints

FEBRUARY 23, 2021

Macy’s Q4 and full-year 2020 results show signs of a turnaround for the department store, hard hit, like many of its counterparts, by the COVID-19 pandemic. Net income for the 13 weeks ended Jan. Our investments in digital innovation continued to pay off in the quarter, with digital sales up 21% from 2019.

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Department Stores Apparel Jewelry Omnichannel 211

Retail TouchPoints

DECEMBER 16, 2022

from November 2021, according to Commerce Department data. The decline occurred despite muted inflation of just 0.1% , according to the Bureau of Labor Statistics’ Consumer Price Index (CPI). Department stores saw a 2.9% decline, furniture and home furnishings stores reported a 2.6% Retail sales fell 0.6%

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Food and Beverages Home Furnishings Department Stores Retail 274

Retail TouchPoints

FEBRUARY 28, 2022

It found that 67% of consumers believe that the best shopping experiences of the future will incorporate both human and digital channels. However, that’s not the aspect of their brands that consumers are craving today. Whenever their customers made any considered purchase, other human beings were often involved.

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Department Stores Jewelry Fulfillment Arts 262

Retail TouchPoints

OCTOBER 6, 2022

Rather than being limited to a jam-packed four to five weeks from Black Friday to Christmas Eve, consumers are beginning their shopping as early as October (with a few doing so even earlier than that). But despite the rush, retailers still have multiple opportunities to maximize both in-store sales and online conversions.

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Retail TouchPoints

DECEMBER 16, 2020

Amazon recently announced that it is in talks with mall operators such as Simon Property Group to convert the vacant store space left by the closure of big department stores into warehouses and fulfillment centers. If this were to materialize, then they could use the space for their grocery stores.

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Fulfillment Department Stores Recommendation Mobile 219

Retail TouchPoints

FEBRUARY 22, 2023

During the pandemic, focus shifted to ways shopping malls were attempting to make shopping faster, easier and safer for consumers with curbside services offerings and other omnichannel capabilities. The new and exciting reality today is that consumers are eager to venture into physical spaces, especially if those spaces provide unique value.

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Omnichannel Department Stores Consumer Banking 289

Retail TouchPoints

APRIL 6, 2022

But while reports of the “death” of the physical store have been greatly exaggerated, it’s clear that while stores are still vital elements in the shopper journey, they will need to be rethought — and in some cases redesigned — to reflect consumers’ still-evolving preferences.

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eCommerce Arts Department Stores Shipping Costs 293

Retail TouchPoints

SEPTEMBER 3, 2020

During the busy holiday season, digital return rates can spike to 30% ; and Return policies and experiences have a significant impact on customer loyalty. In a survey of consumers conducted by Doddle , 84% said a positive returns experience encourages them to shop with a retailer again. In-Store Returns Trending Up, But Not Pouring In.

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Shipping Costs eCommerce Merchant Services Retail 327

Retail TouchPoints

JANUARY 20, 2022

The first Amazon Style store is set to open later this year at The Americana at Brand shopping mall in Los Angeles. “We We obsessed over designing a shopping experience focused on helping customers find great looks, and it led us to create Amazon Style,” said a company blog announcing the new store format.

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Clothing Payment Services Apparel Department Stores 219

Retail TouchPoints

MAY 27, 2021

An added bonus is the opportunity to gather data from potential new customers as well as explore possible category expansions with less downside risk. Regardless of the form the marketplace takes, the aim is the same — to keep consumers in your ecosystem for as long as possible. Meeting the Demands of the ‘Attention Economy’.

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Retail Fulfillment eCommerce Department Stores 219

Retail TouchPoints

NOVEMBER 8, 2022

Kohl’s CEO Michelle Gass will leave the department store retailer to take on the newly created position of President, LS&Co., Gass joined Kohl’s in 2013 as Chief Merchandising and Customer Officer and took the CEO job in May 2018. reporting to Levi Strauss & Co. President and CEO Chip Bergh. Beginning Jan.

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Department Stores Omnichannel Operations Retail 233

Salsify

OCTOBER 8, 2020

Legacy brands that relied solely on department stores and other third-party retailers to reach customers have faced months of uncertainty about order fulfillment and demand.

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Order Fulfillment Department Stores Fulfillment Consumer 78

Wiser

SEPTEMBER 18, 2023

The emergence of eCommerce has transformed traditional shopping habits, with a growing number of parents and students turning to online platforms to fulfill their annual back-to-school shopping needs. The convenience, variety, and value offered by online platforms presents a compelling proposition for consumers.

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Electronics Retail Shipping Costs Leisure 148

Retail TouchPoints

JULY 27, 2021

That means more consumers are venturing out into the world — and going back into stores. Leading developers know that they need to do more than simply make consumers feel safe. More than 163 million people in the U.S.

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Events Food and Beverages Beauty and Health Small Business Retail 279

Retail TouchPoints

SEPTEMBER 21, 2020

J.Crew Group is closing its J.Crew and Madewell stores, corporate offices, and distribution and customer service centers on Election Day to give employees the opportunity to vote. Patagonia and Target, that had executed voter engagement programs during the 2018 election cycle with employees, consumers or both.

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Sporting Goods Retail Department Stores Arts 257

Steve Dennis

JANUARY 18, 2021

Earlier this month, as part of a previously disclosed three-year store closure plan, Macy’s announced it would shutter an additional 45 locations this year. Like most of its moderate department store brethren, Macy’s has gone from being a highly productive, traffic-driving mall anchor tenant to a long-suffering, chronic under-performer.

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Department Stores eCommerce Sporting Goods Supplies 167

Retail TouchPoints

JUNE 23, 2022

Consumers have moved on to a very digitally led lifestyle and mindset, whereas the retail industry, at least many legacy retailers, still think of digital commerce as separate from store commerce. “To To make that leap requires you to transform, and legacy retailers have struggled with that,” Gokki added. All About the Money.

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eCommerce Omnichannel Channel Department Stores 262

ESW

JUNE 27, 2023

Climate change, consumer demand and government initiatives are all shedding light on the troubling effects of fashion waste, and they are pushing for the circular economy to take its place. were secondhand, and 75% of consumers have shopped for or are open to shopping for secondhand clothing. What is the impact of these activities?

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Apparel Payment Services Clothing Fashion 78

Steve Dennis

JULY 6, 2021

More recently, ebullient stories portend the resurrection of the mall and suggest that department stores are back (narrator’s voice: “Let’s not confuse better with good ”). Physical stores were largely singular in purpose. Consumers traveled there to see stuff, pay for it, and take it home with them.

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eCommerce Retail Shipping Costs Multi-channel 148

Retail TouchPoints

MARCH 11, 2021

While digital sales skyrocketed in 2020, the similarly large spike in store-based fulfillment showed that stores are still a vital part of the equation. Shopping centers are perfectly positioned to meet this demand for socialization, provided they have the right experiences in place to welcome customers back.

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Retail TouchPoints

NOVEMBER 23, 2020

While news of potential COVID vaccines has many retailers anticipating a return to in-store shopping in 2021, this year’s Q3 financial results show that consumers’ hunger for ecommerce shows no sign of being sated. of sales fulfilled by its stores — a sign that the retailer is ready to tackle the holiday season.

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Omnichannel Department Stores eCommerce Fulfillment 192

RetailMinded

DECEMBER 26, 2023

The backbone of retail was once built on the backs of brick-and-mortar stores but the fast rise of e-commerce broke that back. Consumer behaviors changed greatly and at an incredible pace. Retailers approached this change by adding e-commerce options to their own business, balancing customer needs and that digital convenience.

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eCommerce Retail Department Stores Technology 64

Steve Dennis

FEBRUARY 1, 2021

Indeed, the customer is the channel and retailers with a more harmonized and remarkable retail experience generally outperform those that have failed to break down silos. The Bay has long suffered from the woes of unremarkable department stores. The lines are blurring. Digital drives brick and mortar and vice versa.

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Multi-channel eCommerce Books Department Stores 174

Retail TouchPoints

JULY 1, 2021

As the department store sector aims to reinvent itself for retail’s digital age, iconic retailer Neiman Marcus Group (NMG) is investing rapidly in technologies that will elevate its integrated luxury retail strategy across all channels. Much of it comes down to fostering deeper relationships with its customers.

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Omnichannel Technology Channel Department Stores 261

Steve Dennis

MARCH 24, 2021

Similarly, higher-end or more precisely targeted specialty concepts are generally performing relatively well, particularly compared to their department store brethren. It remains to be seen precisely how and to what extent the pandemic will alter the retail playing field and reshape customers’ long-term needs, wants, and expectations.

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eCommerce Retail Travel Department Stores 109

Retail TouchPoints

JANUARY 25, 2021

year-over-year for the November/December period, reflecting comparable store sales growth of 4.2% This success could be attributed to the convenience of Target’s same-day fulfillment options, led by curbside pickup (up 500% ) and same-day delivery through Shipt (up 300% ). I don’t think stores are unimportant.

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Omnichannel Shipping Costs Department Stores Fulfillment 222

lateshipment

OCTOBER 16, 2020

A question that is largely on the minds of retailers and consumers alike. With COVID-19 still at large, consumers will be making difficult shopping choices and retailers will be scratching their heads for a strategy that will bring them a great sale. What are consumers planning? What do retailers have in store for them?

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Shipping Costs eCommerce Social Media Shipping 211

Retail TouchPoints

OCTOBER 21, 2020

In its latest US & UK Store Openings & Closures report, Coresight Research reported that U.S. The report added: “Even as ecommerce grows, we see retailers with stores retaining a significant advantage over online-only retailers for browsing, advice and immediacy of availability.” At-Home’ Categories Weather the COVID Storm.

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Sporting Goods Retail Omnichannel Consumer 162

ChannelAdvisor

APRIL 11, 2022

For consumers around the world, it’s a way to access quality US products with affordable, and reliable delivery. Simply provide a product feed, fulfill orders and ship to a facility in Sarasota, Florida, where they handle the international packaging, export documentation and shipping. . MyUS Marketplace. Walmart Marketplace Mexico.

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Beauty and Health eCommerce Electronics Jewelry 95

ChannelAdvisor

APRIL 11, 2022

For consumers around the world, it’s a way to access quality US products with affordable, and reliable delivery. Simply provide a product feed, fulfill orders and ship to a facility in Sarasota, Florida, where they handle the international packaging, export documentation and shipping. . MyUS Marketplace. Walmart Marketplace Mexico.

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Beauty and Health eCommerce Electronics Jewelry 94

Steve Dennis

JANUARY 29, 2022

In fact, if anything, many retailers not only needed their stores to fulfill the spike in online orders, but a new and elevated appreciation for the diverse, hybrid roles of stores (as brand marketing, product showrooms, service centers and more) is emerging. Moderate Department Stores Will Experience a Dead Cat Bounce.

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Retail Department Stores eCommerce Supplies 113

Ecommerce Platforms

MARCH 18, 2023

Quick answer : The term “retail store” typically applies to a physical, or brick-and-mortar location, such as a supermarket, boutique, or individual offline store. Both retail and ecommerce stores have their own distinctive pros and cons to consider for any entrepreneur. How Does Retail Work? What is Ecommerce?

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eCommerce Shipping Costs Payment Services Small Business Retail 104

ROI Revolution

DECEMBER 2, 2021

Between store closures and safety concerns with being around other people in public, consumers shifted to online shopping enough last year to push ecommerce to levels that weren’t expected until 2025. Consumers spent an additional $1.8 Consumers spent nearly $2 billion more on Cyber Monday compared to Black Friday.

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Shipping Costs Department Stores Supplies Shipping 78