Retail TouchPoints

AUGUST 17, 2022

While many brands and retailers are focusing on engaging Gen Z, Gen Alpha is slowly creeping into the picture. Gen Alpha — consumers born after 2010 — have grown up immersed in technology. That’s why retailers like Kids Foot Locker are embracing the convergence of community and technology to effectively reach Gen Alpha consumers.

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Retail TouchPoints

MAY 9, 2022

The acquisition aims to extend ESW’s market strength across apparel, beauty, personal care and luxury brands to include entertainment, gaming and electronics. Scalefast and ESW’s blended knowledge, expertise and technology will provide distinct competitive advantages as a fully integrated technology-driven commerce service provider.”.

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Retail TouchPoints

FEBRUARY 7, 2023

Higher-income consumers are less impacted by inflation and, while aware of higher food, home and transportation costs, still have the funds to drive luxury sales and luxury growth,” said Marie Driscoll, Managing Director, Luxury and Retail at Coresight Research in an interview with Retail TouchPoints.

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Payments Omnichannel Payment Services Consumer 288

Omnisend

SEPTEMBER 8, 2021

While many preached omnichannel in retail and ecommerce, few walked the walk. How brands and retailers can provide a truly omnichannel customer experience. Omnichannel Retailing: Risks, Rewards, and Mistakes. Changes across the past two years have rocked retail, ecommerce, and digital marketing industries.

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Omnichannel Retail Merchant Services Payment Services 148

Retail TouchPoints

APRIL 5, 2023

Tanger Outlets has responded to this message with urgency as it aims to engage and acquire a younger demographic of consumers. These efforts are paying off steadily for consumers, retail partners and Tanger Outlets alike. Now, we’re studying this much younger consumer.

Food and Beverages 305

Food and Beverages Operations Consumer Omnichannel 305

Retail TouchPoints

MAY 12, 2022

What it is not is any one technology nor any one company (despite what a certain entity’s recent rebrand might imply). Indeed, the metaverse is often confused with another new technological concept — Web3. Gaming is the On-Ramp to the Metaverse. Case in point: companies like Netflix and Peloton moving into gaming.

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Games Retail Social Media Definition 322

Retail TouchPoints

JANUARY 15, 2024

Based on the findings of the studies, two AI truths become clear: Retailers are looking to AI to offset a plethora of current challenges and drive operational efficiency ; and Executives see generative AI specifically as a transformational technology that will change the face of retail communications and experiences.

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Retail Customer Experience Technology Operations 310

Retail TouchPoints

SEPTEMBER 6, 2022

Their preferences and values are making it more convenient and spontaneous…more interwoven with social media…and in some cases, more like a game. Customize physical stores to the omnichannel experience. But an online presence is necessary, as consumers typically research and review before purchasing.

Merchant Services 270

Merchant Services Payment Services Financial Services Omnichannel 270

Retail TouchPoints

JUNE 8, 2023

Nearly half ( 49% ) of global CEOs in a 2022 PwC survey said that technology disruptors like AI, the metaverse and blockchain will impact profitability over the next 10 years. It’s designed to dig into the new channels and technologies driving the future of connected commerce.

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Technology Customer Loyalty Omnichannel Consumer 262

OrderDynamics

MARCH 7, 2019

The Land Down Under Ups Their Omnichannel Game. The Omni-2000 research looked at over 2000 global retail websites to discover the shopper’s view of omnichannel offerings. The global report examined the state of omnichannel capabilities across the world. So what is the verdict when it comes to omnichannel in Australia?

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Retail TouchPoints

MARCH 24, 2022

Analyzing the entire Top 50 in a blog post , David Marcotte, SVP, Global Insights & Technology at Kantar identified several important global commerce trends: Solid performance by c-store retailers including A.S. Omnichannel access is expanding to lower-income groups , which can be a major game changer in Latin America and Africa.

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Retail Omnichannel Department Stores Fulfillment 282

Retail TouchPoints

SEPTEMBER 16, 2022

While some brands claim to completely understand what these consumers really want, there are many times when Gen Z shoppers’ thoughts and behaviors don’t quite match up. The day-long event hit on various hot topics closely linked to these digitally native consumers, including authenticity, sustainability, mental health and wellness.

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Retail TouchPoints

JULY 1, 2021

As the department store sector aims to reinvent itself for retail’s digital age, iconic retailer Neiman Marcus Group (NMG) is investing rapidly in technologies that will elevate its integrated luxury retail strategy across all channels. So how does NMG see these digital investments leveling up its omnichannel game?

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Retail TouchPoints

OCTOBER 30, 2023

This facility enables merchants to offer their international consumers a simple and transparent service that suits customers’ needs, while simultaneously supplementing their margin through additional fees without incurring any extra charges. This eliminates the need for costly and time-consuming infrastructure upgrades.

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Payment Services Merchant Services Payments Point of Sale 261

Retail TouchPoints

AUGUST 31, 2020

The results also reflect the trends that will gain momentum as the pandemic continues: continued growth of online and omnichannel services, a growing appetite for alternative entertainment and new innovations in customer service. “I Retailers riding current consumer trends can make the most of the moment by investing in omnichannel services.

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Retail TouchPoints

JULY 29, 2021

But it turned out that the emporium of toys, games and fun could not in the end withstand the relentless competition and margin hits from the internet and supermarket retailers. We are thrilled to be taking the reins of the world’s leading toy brand at a time when the category is up 16% and consumer demand for toys is at an all-time high.

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Retail TouchPoints

JULY 3, 2023

stores and 12X digital revenue growth over the past few years — has required Snipes to reimagine the approach it took in Europe while powering operations with a strong technology stack. “ We are very focused on getting physically in front of our consumer, and i n Europe the strategy there is around very niche markets like dance, BMX, etc.

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Retail TouchPoints

MARCH 18, 2021

These retailers are doing really well because they’re focusing on the needs of the consumer right now, where a lot of retailers didn’t for a long time.”. “I think the stain of what’s going on is going to be worn for a long time, and as a consumer you want to see how clean the space is.” said Scaretta. “

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Sporting Goods Fulfillment Demo Omnichannel 298

Retail TouchPoints

JUNE 11, 2021

But while blending of in-store and online provides consumers with significantly more flexible shopping, it also creates operational challenges. Consumers’ new shopping habits picked up during the pandemic show no sign of waning. Providing Various Payments Technologies. billion in 2020, up 32.4% billion in the prior year.

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Payment Services Payments Retail Sporting Goods 199

Retail TouchPoints

NOVEMBER 17, 2021

Beauty brand Charlotte Tilbury has become the first retailer to debut the new Shop with Friends ecommerce functionality from Obsess , which allows groups of consumers to visit Charlotte Tilbury’s virtual Beauty Gifting Wonderland shop together in real time. “My

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eCommerce eCommerce Platforms Gifts Games 248

Retail TouchPoints

NOVEMBER 2, 2022

When Discount Tire unveiled its Atlanta Pit Pass concept store in early October 2022, it officially completed its transformation from a traditional tire retailer into a strong omnichannel leader in the automotive category. Putting Technology at the Center of the Experience. That was a game-changer for us.

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Automotive Customer Mobile Recommendation 260

Retail TouchPoints

AUGUST 14, 2020

Understanding consumer behaviors will be key to building (or rebuilding) a successful retail business in a post-pandemic world. Data will fuel the shift to digital, according to expert contributors to the recent Retail TouchPoints (RTP) webinar, Analyzing The Shift To Digital From 7,000 Marketers And 1B Consumers Worldwide.

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Retail TouchPoints

AUGUST 25, 2023

Every few decades, retail brands discover a new way to connect with consumers. The early 2000s saw the beginning of an online media push that brought standardized content from one brand to many consumers. Now, new developments in data technology have sparked a new approach for brands called Direct-to-Retail (D2R).

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Retail TouchPoints

FEBRUARY 1, 2021

More than one-third of consumers now shop online each week, up from 28% pre-pandemic. Omnichannel shopping. Without seamless checkout and customer service options available across channels, customers will go elsewhere — especially now that more shopping is done online and consumers can switch to the competition with a quick click.

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Retail TouchPoints

DECEMBER 13, 2021

Carrie Tharp, VP, Retail & Consumer, Google Cloud. These retailers are using the Cloud to unlock digital potential across their business — both online and in stores — and Carrie Tharp, Google Cloud’s VP of Retail and Consumer, is helping them do it. COVID has certainly changed the game.

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Channel Omnichannel Retail Merchant Services 182

BigCommerce

MAY 15, 2018

Time to decide whether you’re going to use an old self-hosted platform and business model that holds you back, or make a game-changing decision to use cloud and SaaS to take your business into the future. I already knew the benefits of SaaS across other pieces of the commerce platform stack, including: Omnichannel commerce technologies.

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Merchant Services Payment Services eCommerce Platforms Technology 419

Retail TouchPoints

NOVEMBER 1, 2021

The COVID-19 pandemic has made consumers expect much more from retailers. If it’s not omnichannel, it’s not good enough for them anymore. Beyond the usual avenues of physical retail and online shopping, modern consumers also demand an experience that motivates them to buy. Most of these engines were spun out of game development.

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eCommerce Omnichannel Games Shopify 264

Retail TouchPoints

APRIL 13, 2021

The 2021 Connected Consumer Series reflected the challenges retail (and society as a whole) have faced during the past year, but also the growing sense of optimism that is taking hold this year. Omnichannel now means not just offering services across channels, but also providing seamless communication that connects all touch points. “As

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Consumer Payment Services Fulfillment Multi-channel 142

Retail TouchPoints

DECEMBER 18, 2020

Associates play a crucial in the omnichannel customer experience. But with the industry’s “great digital shift” accelerated by COVID-19, retailers have had to find ways to use technology to support their people — especially store stylists. If shoppers begin their journey in a store, they can easily finish it online.

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Retail TouchPoints

NOVEMBER 7, 2023

Claire’s relevance was waning in the late 2010s as the shopping malls where so many of its stores were located became less of a destination among young consumers. I have a Gen Z child who lives her life going back and forth like crazy with technology and being present in the real world. They morph the physical and the digital world.

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Jewelry Consumer Accessories Technology 250

365 Retail

FEBRUARY 1, 2024

The digitisation of shopping has reshaped consumer interactions and forced retailers to adapt. Retailers use technology to offer an enhanced shopping experience through personalisation and more effectively meeting consumer demands. Retailers use customer data to uncover consumer preferences, behaviours, and purchasing patterns.

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eCommerce Platforms Omnichannel eCommerce Recommendation 52

Retail TouchPoints

NOVEMBER 23, 2020

While news of potential COVID vaccines has many retailers anticipating a return to in-store shopping in 2021, this year’s Q3 financial results show that consumers’ hunger for ecommerce shows no sign of being sated. Long-Term Investments in Omnichannel and Supply Chains Pay Dividends at Big Box Retailers. for the quarter.

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Retail TouchPoints

JULY 5, 2022

But now, even as consumers return to stores, they have come to expect those omnichannel conveniences, meaning retail executives must find a way to make them financially viable. We’ve gotten very good at optimizing, merchandising, understanding the ebb and flow and consumer demand in those physical stores.

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Shipping Costs eCommerce Retail Merchant Services 300

GetElastic

APRIL 11, 2023

The world of commerce is evolving rapidly, and brands need to keep up with the latest technologies and trends to stay ahead of the game. One of the most powerful recent commerce technologies is headless commerce. These technologies can also automate back-end processes like inventory management and order fulfillment.

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Payment Services Payments Social Media Mobile 147

Retail TouchPoints

JUNE 26, 2023

The latter is a particularly welcome development for large purveyors like Vintage Wines, which now have more options and space to introduce their offerings to consumers, and Kogan has been integral in rolling this out across the company’s portfolio at retailers across the country.

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Food and Beverages eCommerce Fashion Information 268

ROI Revolution

JUNE 6, 2022

Direct to consumer (D2C or DTC) refers to brands that bypass third-party retailers and wholesalers to sell products directly to customers. As an online-centric business type, D2C has experienced tremendous growth over the course of the coronavirus pandemic as consumers have reduced their in-store shopping. of all D2C sales.

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eCommerce Consumer Marketing Shipping Costs 78

Retail TouchPoints

JANUARY 24, 2023

Profitability is the Name of the Game Retailers will be looking for strong returns on investment throughout the enterprise, which means potentially putting projects with a longer-term payback — like the metaverse — on the back burner. There is built-up excess savings — estimates vary in the $1.5

Food and Beverages 276

Food and Beverages BigCommerce Home Furnishings PayPal 276