Retail TouchPoints

SEPTEMBER 28, 2021

Some say that in the new era of retail, data is gold. For others, data is oil. Whatever valuable commodity data represents, it’s key for retailers in their quest to drive innovation and differentiation in vital areas including marketing, customer experience and product development.

Consumer 278

Consumer Customer Experience eCommerce Technology 278

Retail TouchPoints

APRIL 6, 2022

Shopping center owners and operators have faced rapid shifts in the retail landscape over the last few years due, in part, to an increase in online shopping and the buy online, pick up in-store response to the COVID-19 pandemic. Data-driven insights are the key. Leveraging Data for Stronger Lease Negotiations.

Omnichannel 314

Omnichannel Events Operations Technology 314

Retail TouchPoints

APRIL 25, 2024

Mall operator Simon revealed big plans to expand its Woodbury Common Premium Outlet center in Fall 2023, including the addition of 155,000 square feet of retail stores and restaurants, a 200 -key luxury hotel, a second parking facility and upgraded amenities. powered AI technology to assist shoppers during the 2023 holiday season.

Customer Experience 262

Customer Experience Fulfillment Omnichannel Events 262

Retail TouchPoints

JULY 17, 2023

The power of omnichannel retailing is well documented: even primarily DTC companies are realizing that they can benefit from flagship stores to enable brand discovery and build loyalty among customers in high-profile cities. so the company partnered with Retail-as-a-Service solution provider Leap for its inaugural store.

Omnichannel 228

Omnichannel Operations POS Document 228

Retail TouchPoints

FEBRUARY 14, 2022

These past years have seen an unprecedented number of retail store closures as retailers face mounting pressure from online competition, changing weather patterns, crazy supply chain disruptions, global frictions on trade, and now the uncertainty of long-lasting COVID-related shopping behaviors, shortages and restrictions.

Banking 264

Banking Retail Merchant Services POS 264

Retail TouchPoints

MARCH 22, 2021

Autonomous convenience store retailer Wundermart is expanding its operations, with plans to open more than 10,000 checkout-free stores in a partnership with contactless checkout company AiFi. Smaller stores have less space to work with, which means smaller products selections where every SKU counts.

Payment Services 317

Payment Services Operations Technology Information 317

Retail TouchPoints

JANUARY 30, 2024

Gen AI, with its vast potential for enhancing efficiency and personalizing customer experiences, also comes with ethical considerations. The role of such a committee — consisting of individuals from different departments and backgrounds — extends from supply chain management to customer interaction.

Retail 340

Retail Customer Experience Technology Customer Data 340

Retail TouchPoints

JANUARY 19, 2024

consumers are increasingly looking for deals and overall experience when shopping. Even further, recent survey data from FIS’ Global Innovation Report found that 83% of U.S. Embracing AI, enhancing data access and integrating technology across operations are pivotal. Retailers cannot take this resilience for granted.

Payment Services 340

Payment Services Merchant Services Retail Customer Experience 340

Retail TouchPoints

DECEMBER 13, 2023

Despite the surge in online shopping, physical stores remain essential for retailers, providing a space for customers to interact with products and build deeper brand connections. A well-designed store can create a memorable brand experience that strengthens customer loyalty.

Retail 312

Retail Customer Loyalty Social Media POS 312

Retail TouchPoints

JANUARY 2, 2024

With the decline in high street spending and increased online competition from ecommerce stores, companies in the retail space need to be effectively innovating to keep up. One way for brick-and-mortar stores to stay ahead of the competition is to expand into digital product. Take E.l.f. Skin Rocks took a similar approach.

Improvements 274

Improvements Retail Mobile Customer Experience 274

365 Retail

DECEMBER 1, 2022

As consumers increasingly turn to online methods of shopping, the physical retail space also needs to be able to adapt to these challenges and keep up with the pace of transformation – meaning customer service and the customer experience must be engaging and worthwhile for in-store shoppers.

Customer Experience 84

Customer Experience Customer Retail Technology 84

Retail TouchPoints

DECEMBER 24, 2021

Masks, pop-up tents on outdoor sidewalks, extra space between fellow diners and touchless service quickly became the norm for food service. At the same time, restaurant owners adopted new processes that allowed them to continue to serve customers during the pandemic. New Technology, Classic Experiences.

Payment Services 278

Payment Services Customer Experience Outdoor Technology 278

Retail TouchPoints

APRIL 1, 2024

Imagine stepping into a store where no one speaks your language. Recent estimates forecast that nearly a quarter of global retail sales will come from online channels by 2027, so the ability to serve a multilingual customer base will be essential for businesses seeking global success. The true differentiator is CX.

Retail 320

Retail Customer Experience Customer Retention Technology 320

Retail TouchPoints

MARCH 14, 2024

The biggest player, with 60% of the $45 billion market, is Amazon, followed by the likes of Walmart and Target, which, combined with a few other large players, are expected to take a combined 25% of the space, according to Boston Consulting Group. Kroger’s data arm is known for its detailed customer insights and omnichannel sales reporting.”

Retail 310

Retail Omnichannel Consumer Channel 310

Retail TouchPoints

JUNE 28, 2022

Over a longer-term period, the Fetch Price Index Inflation Report: Record Breaking Grocery Prices Changing How Consumers Shop , which examined 375,000 shoppers’ habits over 195 million in-store and ecommerce purchases over 24 months , showed that consumers were purchasing fewer items, with a year-over-year decline in units per trip of 10.2%.

Customer Data 289

Customer Data Customer Retail Consumer 289

Retail TouchPoints

MARCH 29, 2022

The only way to improve customer satisfaction and deliver better experiences is through data, but a first-party data strategy alone isn’t enough. By engaging in data collaboration, CPGs can achieve a true 360-degree view of their current and prospective customers. Think Beyond First-Party Data.

Customer 241

Customer Channel Technology Improvements 241

Retail TouchPoints

FEBRUARY 21, 2024

Hospitals and medical campuses typically look at retail as an essentially insignificant element in their patient, visitor and employee experiences. That translates into gift shops and cafeteria spaces that are often sterile environments featuring the same mediocre-quality products and pre-packaged foods.

Gifts 261

Gifts Beauty and Health Payment Services Payments 261

RTP blog

MARCH 2, 2018

By Paul Millette, Carousel Industries For arguably anyone in retail, the conversation of “delivering the ultimate customer experience” is as prolific as discussions about inventory management, supply chain operations and P&L statements. 1 driver in bolstering the customer experience.

Customer Experience 150

Customer Experience Customer Supplies Point of Sale 150

Retail TouchPoints

APRIL 12, 2023

As a result of changing consumer behaviors and spending patterns, many retailers are focused on right-sizing their store footprints, especially in shopping malls. Through its proprietary platform, Leap helps brands launch and operate “insights-driven retail stores.” San Francisco; Boston; Columbus, Ohio; Greenwich, Conn.;

Operations 334

Operations Omnichannel Customer Experience Consumer 334

Retail TouchPoints

FEBRUARY 29, 2024

CVS Media Exchange (CMX), the retail media network designed to help brands reach and serve CVS Pharmacy shoppers, is partnering with Pinterest and LiveRamp on a new data clean room initiative. As part of Pinterest’s clean room initiative, the ExtraCare data is pseudonymized and then enters the clean room environment.

Beauty and Health 263

Beauty and Health Technology Information Other 263

Retail TouchPoints

MAY 8, 2024

One of the biggest reasons, according to data from Contentsquare , is that while merchants are investing in paid advertising to drive more traffic to their sites, their experiences are riddled with experience gaps that ultimately create frustration for shoppers.

Merchant Services 250

Merchant Services eCommerce Channel Mobile 250

GetElastic

JANUARY 13, 2019

The success of industry disruptors such as Airbnb, Amazon and Tesla can be attributed to many factors, but these companies all have one thing in common — a focus on creating an exceptional customer experience, rather than just selling a product. As a result, customer expectations as a whole are evolving.

Customer Experience 150

Customer Experience Customer Multichannel Social Media 150

GetElastic

JANUARY 14, 2019

The success of industry disruptors such as Airbnb, Amazon and Tesla can be attributed to many factors, but these companies all have one thing in common — a focus on creating an exceptional customer experience, rather than just selling a product. As a result, customer expectations as a whole are evolving.

Customer Experience 136

Customer Experience Customer Multichannel Social Media 136

365 Retail

JUNE 8, 2022

The past two years has seen customer experience go from a nice to have to an absolutely essential element of business strategy. In fact, 61% of consumers are willing to pay more for a better experience, while 55% would switch brands for better levels of service. In order to fulfil these demands, data is essential.

Customer Experience 57

Customer Experience Payment Services Customer Clothing 57

Retail TouchPoints

FEBRUARY 29, 2024

It’s easy to understand, emotionally, why consumers would want to shop from a store that tailors its product assortments to the neighborhood they live in. For large chain retailers, it’s a way of letting the community know that consumers are seen and that the store wants to be part of the community. But can they do this efficiently?

Consumer Goods 288

Consumer Goods Consumer Customer Loyalty Supplies 288

RTP blog

MARCH 26, 2018

By Derek Dykens, Cisco Traditional retailers are feeling immense pressure to improve the in-store customer experience as innovative, digital-first competitors continue to enter the brick-and-mortar space. You walk into a retail store for a simple yet important shopping trip and you can’t find an employee to help you.

Customer Experience 150

Customer Experience Customer Technology Mobile 150

Retail TouchPoints

SEPTEMBER 12, 2022

Once you’ve gone through the time and effort to measure the space, compare and select the pieces you need, you often have to wait weeks, even months, for them to arrive at your doorstep. You walk into these stores and there’s so much variety — different qualities and different styles.” Owning the Entire Customer Experience.

Social Media 277

Social Media Shipping Costs Customer Experience Consumer 277

Retail TouchPoints

MARCH 20, 2024

Global design and consultancy organization Arcadis (formerly CallisonRTKL) recently worked with Saks to reinvent its West Coast flagship experience. but the company also has worked with its portfolio of luxury clients on a range of new store designs and experiences. When they go shopping, they want to be treated specially.

Social Media 278

Social Media Specialty Retailers Department Stores Presentation 278

Retail TouchPoints

APRIL 25, 2024

The retailer and tech publisher’s new partnership also will allow advertisers to share ad spaces across both ecosystems, allowing them to see the impact of their campaigns through a full-funnel, closed-loop media solution. Best Buy and CNET have a combined, unduplicated reach of 50 million unique visitors per month.

Technology 252

Technology Consumer Channel Marketing 252

Retail TouchPoints

AUGUST 23, 2023

Retailers need to make sure their in-store and online spaces can meet those demands. With more people returning to in-store shopping as the pandemic has eased, brands are leaning into the phygital trend by designing physical stores that reflect popular elements of the online experience.

Travel 239

Travel Clothing Technology Customer Loyalty 239

Retail TouchPoints

MARCH 6, 2024

Experts indicate that the root of shopping malls’ “identity crisis” is their inability to effectively leverage data to curate experiences that represent the full scope of consumers’ needs and lifestyles. That is, until Dolphin Centre in the UK. The “sad-looking space” was about 70% occupied and “unloved” strategically.

Small Business Retail 264

Small Business Retail Events Merchant Services Consumer 264

iVend

JULY 8, 2021

What I am hearing, and is supported by expert 3 rd party research, is a consistent pattern of four key priorities: in-store customer experience, knowledgeable staff, personalised loyalty programs and social media marketing. The in-store customer experience is that differentiation.

Customer Experience 98

Customer Experience Customer Social Media Retail 98

Retail TouchPoints

OCTOBER 4, 2023

In response to evolving consumer behavior, many retailers are pivoting from malls and large-format stores in city centers to neighborhood locations that aim to serve the work-from-home population. Not surprisingly, many have found the data points to residential enclaves in and around cities where consumers live.

Consumer 264

Consumer Food and Beverages Retail Apparel 264

Retail TouchPoints

MARCH 7, 2024

Michaels has launched a new brand campaign and in-store selling activation to shine a spotlight on its MakerPlace by Michaels online marketplace. MakerPlace by Michaels was designed to be an Etsy challenger of sorts, creating a space for “makers” to connect with shoppers and sell their handmade goods.

Social Media 265

Social Media Arts Gifts Customer 265

Retail TouchPoints

JANUARY 29, 2024

Store-based fulfillment of customer orders got an enormous boost during the COVID pandemic, when both curbside pickup and delivery offerings became survival tactics for so many retailers. Marketplaces also are increasingly seen as data-gathering tools, although growth in this area has been slow, rising from 28% in 2022 to 31% in 2023.

Fulfillment 289

Fulfillment Shipping Costs Omnichannel Retail 289

Retail TouchPoints

APRIL 24, 2024

As a result, the companies have intentionally made motion a driving force of the space — and the shopper journey. From the front window, passersby see a conveyor belt shoe display that then brings them to the epicenter of the store, which is a series of full-sized mirrors and various shoe sizes that shoppers can easily step into.

Fashion 153

Fashion Technology Retail Customer 153

Retail TouchPoints

AUGUST 17, 2021

But how can physical stores achieve newly required levels of flexibility? One of the simplest ways to build agility into stores is to physically keep everything as flexible and fluid as possible. Smaller-footprint stores also offer more flexibility. They can store most of their stock off-site and request it in as required.

Retail 279

Retail Social Media Events Technology 279